server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0x29d4=['routing','notificationId','squeue','agent','realtime','push','bind','timeout','handleDrained','prototype','handleRun','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','debug','forcedOwnership','isAgentAvailable','channel','busy','busyQueue','saveWaitingNotification','showNotification','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','removeWaitingNotification','STOP','TIMEOUT','exports','lodash','./util','../../../../../config/logger'];(function(_0x521154,_0x1ecaef){var _0x57f638=function(_0x1235b3){while(--_0x1235b3){_0x521154['push'](_0x521154['shift']());}};_0x57f638(++_0x1ecaef);}(_0x29d4,0x1a1));var _0x429d=function(_0x138f59,_0x1b53fb){_0x138f59=_0x138f59-0x0;var _0x3d114d=_0x29d4[_0x138f59];return _0x3d114d;};'use strict';var _=require(_0x429d('0x0'));var uuid=require('uuid');var util=require(_0x429d('0x1'));var logger=require(_0x429d('0x2'))(_0x429d('0x3'));var Agent=function(_0x472fc9,_0x45df1c,_0x4e287b,_0xc3989d){this[_0x429d('0x4')]=uuid['v4']();this[_0x429d('0x5')]=_0x472fc9;this[_0x429d('0x6')]=_0x45df1c;this[_0x429d('0x7')]=_0x4e287b;this[_0x429d('0x3')]=_0xc3989d;this[_0x429d('0x5')][_0x429d('0x8')](this['handleRun'][_0x429d('0x9')](this),this['handleTimeout'][_0x429d('0x9')](this));this[_0x429d('0x5')]['on'](_0x429d('0xa'),this['handleTimeout'][_0x429d('0x9')](this));this[_0x429d('0x5')]['on']('drained',this[_0x429d('0xb')][_0x429d('0x9')](this));};Agent[_0x429d('0xc')]['push']=function(){this[_0x429d('0x5')][_0x429d('0x8')](this[_0x429d('0xd')][_0x429d('0x9')](this),this['handleTimeout'][_0x429d('0x9')](this));};Agent[_0x429d('0xc')][_0x429d('0xb')]=function(){this['handleTimeout'](!![]);};Agent[_0x429d('0xc')][_0x429d('0xd')]=function(){logger['debug'](_0x429d('0xe'),this[_0x429d('0x5')]['id'],this[_0x429d('0x6')]['id']);if(_[_0x429d('0xf')](this[_0x429d('0x7')][_0x429d('0x10')][this['agent']['id']])){logger[_0x429d('0x11')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x429d('0x5')]['id'],this[_0x429d('0x6')]['id']);setTimeout(this[_0x429d('0x8')][_0x429d('0x9')](this),0x3e8);}else{if(this['routing'][_0x429d('0x12')]||util[_0x429d('0x13')](this[_0x429d('0x5')]['id'],this['realtime'][_0x429d('0x10')][this[_0x429d('0x6')]['id']],this[_0x429d('0x5')][_0x429d('0x14')],![])){this[_0x429d('0x7')][_0x429d('0x10')][this['agent']['id']][_0x429d('0x15')]=!![];this[_0x429d('0x7')][_0x429d('0x10')][this['agent']['id']][_0x429d('0x16')]=undefined;util[_0x429d('0x17')](this[_0x429d('0x7')],this[_0x429d('0x3')],this[_0x429d('0x6')],this[_0x429d('0x5')]['channel']);util[_0x429d('0x18')](this[_0x429d('0x4')],this['squeue']['id'],this[_0x429d('0x7')][_0x429d('0x10')][this[_0x429d('0x6')]['id']],null,this[_0x429d('0x3')]);util['writeLog'](this[_0x429d('0x5')]['id'],this[_0x429d('0x7')][_0x429d('0x10')][this[_0x429d('0x6')]['id']],_0x429d('0x19')+(this['routing'][_0x429d('0x12')]?_0x429d('0x1a'):''));}else{logger[_0x429d('0x11')](_0x429d('0x1b'),this[_0x429d('0x5')]['id'],this[_0x429d('0x6')]['id']);setTimeout(this[_0x429d('0x8')][_0x429d('0x9')](this),0x3e8);}}};Agent[_0x429d('0xc')]['handleTimeout']=function(_0x31cae6){if(_[_0x429d('0xf')](this['realtime'][_0x429d('0x10')][this[_0x429d('0x6')]['id']])){return logger[_0x429d('0x11')](_0x429d('0x1c'),this[_0x429d('0x5')]['id'],this['agent']['id']);}else{logger[_0x429d('0x11')](_0x429d('0x1d'),this[_0x429d('0x5')]['id'],this[_0x429d('0x6')]['id']);util[_0x429d('0x1e')](this[_0x429d('0x4')],this['squeue']['id'],this['realtime'][_0x429d('0x10')][this[_0x429d('0x6')]['id']],null,this['routing']);this['realtime'][_0x429d('0x10')][this['agent']['id']][_0x429d('0x15')]=![];this[_0x429d('0x7')][_0x429d('0x10')][this[_0x429d('0x6')]['id']]['busyQueue']=undefined;util[_0x429d('0x1f')](this[_0x429d('0x7')],this['routing'],this['agent'],this['squeue']['channel']);util['writeLog'](this[_0x429d('0x5')]['id'],this['realtime']['agents'][this[_0x429d('0x6')]['id']],_0x31cae6?_0x429d('0x20'):_0x429d('0x21'));}if(!_0x31cae6){setTimeout(this[_0x429d('0x8')][_0x429d('0x9')](this),0x3e8);}};function agent(_0x1a5d80,_0x4b23ab,_0x423dc8,_0x2c5fa5){return new Agent(_0x1a5d80,_0x4b23ab,_0x423dc8,_0x2c5fa5);}module[_0x429d('0x22')]=agent;