server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x1469=['routing','push','handleRun','bind','handleTimeout','drained','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','isAgentAvailable','channel','busy','busyQueue','writeLog','RINGING','forcedOwnership',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','TIMEOUT','exports','./util','../../../../../config/logger','notificationId','squeue','agent','realtime'];(function(_0x550500,_0x8dd443){var _0x113660=function(_0x4d97d3){while(--_0x4d97d3){_0x550500['push'](_0x550500['shift']());}};_0x113660(++_0x8dd443);}(_0x1469,0xda));var _0x9146=function(_0x358a8d,_0x2a943f){_0x358a8d=_0x358a8d-0x0;var _0x4cde8b=_0x1469[_0x358a8d];return _0x4cde8b;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require(_0x9146('0x0'));var logger=require(_0x9146('0x1'))('routing');var Agent=function(_0x3f716a,_0xb2a313,_0x2d48fe,_0x5e914a){this[_0x9146('0x2')]=uuid['v4']();this[_0x9146('0x3')]=_0x3f716a;this[_0x9146('0x4')]=_0xb2a313;this[_0x9146('0x5')]=_0x2d48fe;this[_0x9146('0x6')]=_0x5e914a;this['squeue'][_0x9146('0x7')](this[_0x9146('0x8')][_0x9146('0x9')](this),this[_0x9146('0xa')][_0x9146('0x9')](this));this[_0x9146('0x3')]['on']('timeout',this['handleTimeout']['bind'](this));this[_0x9146('0x3')]['on'](_0x9146('0xb'),this[_0x9146('0xc')][_0x9146('0x9')](this));};Agent[_0x9146('0xd')][_0x9146('0x7')]=function(){this[_0x9146('0x3')][_0x9146('0x7')](this[_0x9146('0x8')]['bind'](this),this[_0x9146('0xa')]['bind'](this));};Agent['prototype'][_0x9146('0xc')]=function(){this[_0x9146('0xa')](!![]);};Agent[_0x9146('0xd')]['handleRun']=function(_0x562b03){logger[_0x9146('0xe')](_0x9146('0xf'),this[_0x9146('0x3')]['id'],this['agent']['id']);if(_[_0x9146('0x10')](this['realtime'][_0x9146('0x11')][this[_0x9146('0x4')]['id']])){logger[_0x9146('0xe')](_0x9146('0x12'),this['squeue']['id'],this[_0x9146('0x4')]['id']);setTimeout(this[_0x9146('0x7')]['bind'](this),0x3e8);}else{if(this[_0x9146('0x6')]['forcedOwnership']||util[_0x9146('0x13')](this[_0x9146('0x3')]['id'],this['realtime']['agents'][this[_0x9146('0x4')]['id']],this[_0x9146('0x3')][_0x9146('0x14')],![])){this[_0x9146('0x5')][_0x9146('0x11')][this[_0x9146('0x4')]['id']][_0x9146('0x15')]=!![];this[_0x9146('0x5')]['agents'][this[_0x9146('0x4')]['id']][_0x9146('0x16')]=undefined;util['showNotification'](this[_0x9146('0x2')],this[_0x9146('0x3')]['id'],this[_0x9146('0x5')][_0x9146('0x11')][this[_0x9146('0x4')]['id']],null,this[_0x9146('0x6')]);util[_0x9146('0x17')](this[_0x9146('0x3')]['id'],this[_0x9146('0x5')][_0x9146('0x11')][this['agent']['id']],_0x9146('0x18')+(this['routing'][_0x9146('0x19')]?_0x9146('0x1a'):''));}else{logger[_0x9146('0xe')](_0x9146('0x1b'),this['squeue']['id'],this[_0x9146('0x4')]['id']);setTimeout(this[_0x9146('0x7')][_0x9146('0x9')](this),0x3e8);}}};Agent[_0x9146('0xd')][_0x9146('0xa')]=function(_0x5145c6){if(_[_0x9146('0x10')](this[_0x9146('0x5')][_0x9146('0x11')][this['agent']['id']])){return logger[_0x9146('0xe')](_0x9146('0x12'),this[_0x9146('0x3')]['id'],this[_0x9146('0x4')]['id']);}else{logger[_0x9146('0xe')](_0x9146('0x1c'),this[_0x9146('0x3')]['id'],this[_0x9146('0x4')]['id']);util[_0x9146('0x1d')](this['notificationId'],this['squeue']['id'],this['realtime'][_0x9146('0x11')][this[_0x9146('0x4')]['id']],null,this[_0x9146('0x6')]);this[_0x9146('0x5')][_0x9146('0x11')][this['agent']['id']]['busy']=![];this[_0x9146('0x5')]['agents'][this[_0x9146('0x4')]['id']]['busyQueue']=undefined;util[_0x9146('0x17')](this['squeue']['id'],this[_0x9146('0x5')][_0x9146('0x11')][this[_0x9146('0x4')]['id']],_0x5145c6?'STOP':_0x9146('0x1e'));}if(!_0x5145c6){setTimeout(this[_0x9146('0x7')]['bind'](this),0x3e8);}};function agent(_0x1a4f09,_0x5a4bf8,_0x51cc9d,_0x4c9014){return new Agent(_0x1a4f09,_0x5a4bf8,_0x51cc9d,_0x4c9014);}module[_0x9146('0x1f')]=agent;