server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xf2ca=['channel','busy','busyQueue','saveWaitingNotification','showNotification','writeLog','RINGING','STOP','TIMEOUT','exports','lodash','uuid','./util','routing','notificationId','agent','realtime','squeue','handleRun','bind','timeout','drained','handleDrained','push','prototype','handleTimeout','debug','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership'];(function(_0x48f00c,_0x44df1a){var _0x22db9c=function(_0x428291){while(--_0x428291){_0x48f00c['push'](_0x48f00c['shift']());}};_0x22db9c(++_0x44df1a);}(_0xf2ca,0x16a));var _0xaf2c=function(_0x4a2b3c,_0xc69f59){_0x4a2b3c=_0x4a2b3c-0x0;var _0x4b081b=_0xf2ca[_0x4a2b3c];return _0x4b081b;};'use strict';var _=require(_0xaf2c('0x0'));var uuid=require(_0xaf2c('0x1'));var util=require(_0xaf2c('0x2'));var logger=require('../../../../../config/logger')(_0xaf2c('0x3'));var Agent=function(_0x2102e2,_0x1271a9,_0x219511,_0x3a724c){this[_0xaf2c('0x4')]=uuid['v4']();this['squeue']=_0x2102e2;this[_0xaf2c('0x5')]=_0x1271a9;this[_0xaf2c('0x6')]=_0x219511;this[_0xaf2c('0x3')]=_0x3a724c;this[_0xaf2c('0x7')]['push'](this[_0xaf2c('0x8')][_0xaf2c('0x9')](this),this['handleTimeout'][_0xaf2c('0x9')](this));this['squeue']['on'](_0xaf2c('0xa'),this['handleTimeout'][_0xaf2c('0x9')](this));this[_0xaf2c('0x7')]['on'](_0xaf2c('0xb'),this[_0xaf2c('0xc')]['bind'](this));};Agent['prototype'][_0xaf2c('0xd')]=function(){this[_0xaf2c('0x7')][_0xaf2c('0xd')](this[_0xaf2c('0x8')][_0xaf2c('0x9')](this),this['handleTimeout']['bind'](this));};Agent[_0xaf2c('0xe')][_0xaf2c('0xc')]=function(){this[_0xaf2c('0xf')](!![]);};Agent[_0xaf2c('0xe')][_0xaf2c('0x8')]=function(){logger[_0xaf2c('0x10')](_0xaf2c('0x11'),this[_0xaf2c('0x7')]['id'],this[_0xaf2c('0x5')]['id']);if(_[_0xaf2c('0x12')](this[_0xaf2c('0x6')][_0xaf2c('0x13')][this[_0xaf2c('0x5')]['id']])){logger[_0xaf2c('0x10')](_0xaf2c('0x14'),this['squeue']['id'],this[_0xaf2c('0x5')]['id']);setTimeout(this['push'][_0xaf2c('0x9')](this),0x3e8);}else{if(this[_0xaf2c('0x3')][_0xaf2c('0x15')]||util['isAgentAvailable'](this[_0xaf2c('0x7')]['id'],this[_0xaf2c('0x6')][_0xaf2c('0x13')][this[_0xaf2c('0x5')]['id']],this[_0xaf2c('0x7')][_0xaf2c('0x16')],![])){this['realtime'][_0xaf2c('0x13')][this[_0xaf2c('0x5')]['id']][_0xaf2c('0x17')]=!![];this[_0xaf2c('0x6')][_0xaf2c('0x13')][this['agent']['id']][_0xaf2c('0x18')]=undefined;util[_0xaf2c('0x19')](this[_0xaf2c('0x6')],this['routing'],this['agent'],this[_0xaf2c('0x7')][_0xaf2c('0x16')]);util[_0xaf2c('0x1a')](this[_0xaf2c('0x4')],this['squeue']['id'],this[_0xaf2c('0x6')][_0xaf2c('0x13')][this[_0xaf2c('0x5')]['id']],null,this[_0xaf2c('0x3')]);util[_0xaf2c('0x1b')](this[_0xaf2c('0x7')]['id'],this[_0xaf2c('0x6')]['agents'][this[_0xaf2c('0x5')]['id']],_0xaf2c('0x1c')+(this[_0xaf2c('0x3')][_0xaf2c('0x15')]?':FORCED':''));}else{logger[_0xaf2c('0x10')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0xaf2c('0x7')]['id'],this[_0xaf2c('0x5')]['id']);setTimeout(this[_0xaf2c('0xd')]['bind'](this),0x3e8);}}};Agent[_0xaf2c('0xe')][_0xaf2c('0xf')]=function(_0x3baee2){if(_['isNil'](this[_0xaf2c('0x6')][_0xaf2c('0x13')][this[_0xaf2c('0x5')]['id']])){return logger[_0xaf2c('0x10')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xaf2c('0x7')]['id'],this[_0xaf2c('0x5')]['id']);}else{logger[_0xaf2c('0x10')]('[%s][AGENT]\x20timeout\x20with\x20%s',this['squeue']['id'],this[_0xaf2c('0x5')]['id']);util['hideNotification'](this[_0xaf2c('0x4')],this['squeue']['id'],this[_0xaf2c('0x6')][_0xaf2c('0x13')][this['agent']['id']],null,this[_0xaf2c('0x3')]);this[_0xaf2c('0x6')]['agents'][this[_0xaf2c('0x5')]['id']][_0xaf2c('0x17')]=![];this[_0xaf2c('0x6')][_0xaf2c('0x13')][this[_0xaf2c('0x5')]['id']][_0xaf2c('0x18')]=undefined;util['removeWaitingNotification'](this[_0xaf2c('0x6')],this['routing'],this[_0xaf2c('0x5')],this['squeue'][_0xaf2c('0x16')]);util['writeLog'](this[_0xaf2c('0x7')]['id'],this['realtime'][_0xaf2c('0x13')][this['agent']['id']],_0x3baee2?_0xaf2c('0x1d'):_0xaf2c('0x1e'));}if(!_0x3baee2){setTimeout(this[_0xaf2c('0xd')][_0xaf2c('0x9')](this),0x3e8);}};function agent(_0x470aff,_0x598adb,_0x4cba13,_0x6f428d){return new Agent(_0x470aff,_0x598adb,_0x4cba13,_0x6f428d);}module[_0xaf2c('0x1f')]=agent;