server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x5ea2=['uuid','./util','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','bind','handleTimeout','timeout','drained','handleDrained','prototype','handleRun','info','[%s][AGENT]\x20try\x20with\x20%s','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','channel','busy','busyQueue','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','[%s][AGENT]\x20timeout\x20with\x20%s','writeLog','STOP','TIMEOUT','exports'];(function(_0x57f6e4,_0x2f0c3e){var _0x1847a6=function(_0x322979){while(--_0x322979){_0x57f6e4['push'](_0x57f6e4['shift']());}};_0x1847a6(++_0x2f0c3e);}(_0x5ea2,0x1ce));var _0x25ea=function(_0x1903c8,_0x228b68){_0x1903c8=_0x1903c8-0x0;var _0x4ba31c=_0x5ea2[_0x1903c8];return _0x4ba31c;};'use strict';var _=require('lodash');var uuid=require(_0x25ea('0x0'));var util=require(_0x25ea('0x1'));var logger=require(_0x25ea('0x2'))(_0x25ea('0x3'));var Agent=function(_0x3c461d,_0x4593fc,_0x1543ab,_0x190db7){this[_0x25ea('0x4')]=uuid['v4']();this[_0x25ea('0x5')]=_0x3c461d;this[_0x25ea('0x6')]=_0x4593fc;this[_0x25ea('0x7')]=_0x1543ab;this['routing']=_0x190db7;this['squeue'][_0x25ea('0x8')](this['handleRun'][_0x25ea('0x9')](this),this[_0x25ea('0xa')][_0x25ea('0x9')](this));this[_0x25ea('0x5')]['on'](_0x25ea('0xb'),this[_0x25ea('0xa')][_0x25ea('0x9')](this));this[_0x25ea('0x5')]['on'](_0x25ea('0xc'),this[_0x25ea('0xd')][_0x25ea('0x9')](this));};Agent[_0x25ea('0xe')]['push']=function(){this['squeue'][_0x25ea('0x8')](this['handleRun'][_0x25ea('0x9')](this),this[_0x25ea('0xa')][_0x25ea('0x9')](this));};Agent[_0x25ea('0xe')][_0x25ea('0xd')]=function(){this[_0x25ea('0xa')](!![]);};Agent['prototype'][_0x25ea('0xf')]=function(_0xbe86b7){logger[_0x25ea('0x10')](_0x25ea('0x11'),this['squeue']['id'],this['agent']['id']);if(_['isNil'](this['realtime'][_0x25ea('0x12')][this[_0x25ea('0x6')]['id']])){logger[_0x25ea('0x10')](_0x25ea('0x13'),this[_0x25ea('0x5')]['id'],this[_0x25ea('0x6')]['id']);setTimeout(this['push'][_0x25ea('0x9')](this),0x3e8);}else{if(this[_0x25ea('0x3')][_0x25ea('0x14')]||util['isAgentAvailable'](this['squeue']['id'],this[_0x25ea('0x7')][_0x25ea('0x12')][this[_0x25ea('0x6')]['id']],this[_0x25ea('0x5')][_0x25ea('0x15')],![])){this[_0x25ea('0x7')][_0x25ea('0x12')][this[_0x25ea('0x6')]['id']][_0x25ea('0x16')]=!![];this['realtime']['agents'][this[_0x25ea('0x6')]['id']][_0x25ea('0x17')]=undefined;util['showNotification'](this[_0x25ea('0x4')],this[_0x25ea('0x5')]['id'],this[_0x25ea('0x7')][_0x25ea('0x12')][this[_0x25ea('0x6')]['id']],null,this['routing']);util['writeLog'](this[_0x25ea('0x5')]['id'],this[_0x25ea('0x7')]['agents'][this[_0x25ea('0x6')]['id']],_0x25ea('0x18')+(this[_0x25ea('0x3')]['forcedOwnership']?_0x25ea('0x19'):''));}else{logger[_0x25ea('0x10')](_0x25ea('0x1a'),this[_0x25ea('0x5')]['id'],this[_0x25ea('0x6')]['id']);setTimeout(this['push'][_0x25ea('0x9')](this),0x3e8);}}};Agent['prototype'][_0x25ea('0xa')]=function(_0x36bcfe){if(_[_0x25ea('0x1b')](this[_0x25ea('0x7')][_0x25ea('0x12')][this[_0x25ea('0x6')]['id']])){return logger[_0x25ea('0x10')](_0x25ea('0x13'),this[_0x25ea('0x5')]['id'],this[_0x25ea('0x6')]['id']);}else{logger['info'](_0x25ea('0x1c'),this[_0x25ea('0x5')]['id'],this['agent']['id']);util['hideNotification'](this[_0x25ea('0x4')],this[_0x25ea('0x5')]['id'],this['realtime']['agents'][this[_0x25ea('0x6')]['id']],null,this[_0x25ea('0x3')]);this['realtime'][_0x25ea('0x12')][this[_0x25ea('0x6')]['id']][_0x25ea('0x16')]=![];this[_0x25ea('0x7')][_0x25ea('0x12')][this[_0x25ea('0x6')]['id']][_0x25ea('0x17')]=undefined;util[_0x25ea('0x1d')](this[_0x25ea('0x5')]['id'],this[_0x25ea('0x7')][_0x25ea('0x12')][this[_0x25ea('0x6')]['id']],_0x36bcfe?_0x25ea('0x1e'):_0x25ea('0x1f'));}if(!_0x36bcfe){setTimeout(this[_0x25ea('0x8')][_0x25ea('0x9')](this),0x3e8);}};function agent(_0x1f6bd9,_0x20ea56,_0x4a4c03,_0x4d4693){return new Agent(_0x1f6bd9,_0x20ea56,_0x4a4c03,_0x4d4693);}module[_0x25ea('0x20')]=agent;