Built motion from commit 3e059bc2.|2.5.32
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x15e2=['showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','busy','TIMEOUT','exports','uuid','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','handleRun','bind','handleTimeout','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','agents','channel','busyQueue'];(function(_0x2f2a6f,_0xe63e10){var _0x14441d=function(_0x3ab031){while(--_0x3ab031){_0x2f2a6f['push'](_0x2f2a6f['shift']());}};_0x14441d(++_0xe63e10);}(_0x15e2,0xe4));var _0x215e=function(_0x9df060,_0x253d33){_0x9df060=_0x9df060-0x0;var _0x338dfe=_0x15e2[_0x9df060];return _0x338dfe;};'use strict';var _=require('lodash');var uuid=require(_0x215e('0x0'));var util=require('./util');var logger=require(_0x215e('0x1'))(_0x215e('0x2'));var Agent=function(_0x56c8a9,_0x4033bd,_0x5028d1,_0x4fe562){this[_0x215e('0x3')]=uuid['v4']();this[_0x215e('0x4')]=_0x56c8a9;this[_0x215e('0x5')]=_0x4033bd;this[_0x215e('0x6')]=_0x5028d1;this[_0x215e('0x2')]=_0x4fe562;this['squeue'][_0x215e('0x7')](this[_0x215e('0x8')][_0x215e('0x9')](this),this[_0x215e('0xa')][_0x215e('0x9')](this));this[_0x215e('0x4')]['on']('timeout',this[_0x215e('0xa')]['bind'](this));this[_0x215e('0x4')]['on']('drained',this[_0x215e('0xb')][_0x215e('0x9')](this));};Agent[_0x215e('0xc')][_0x215e('0x7')]=function(){this[_0x215e('0x4')][_0x215e('0x7')](this[_0x215e('0x8')][_0x215e('0x9')](this),this[_0x215e('0xa')][_0x215e('0x9')](this));};Agent['prototype'][_0x215e('0xb')]=function(){this[_0x215e('0xa')](!![]);};Agent[_0x215e('0xc')][_0x215e('0x8')]=function(_0x5933ac){logger[_0x215e('0xd')](_0x215e('0xe'),this[_0x215e('0x4')]['id'],this[_0x215e('0x5')]['id']);if(_['isNil'](this[_0x215e('0x6')]['agents'][this[_0x215e('0x5')]['id']])){logger[_0x215e('0xd')](_0x215e('0xf'),this[_0x215e('0x4')]['id'],this[_0x215e('0x5')]['id']);setTimeout(this[_0x215e('0x7')][_0x215e('0x9')](this),0x3e8);}else{if(this[_0x215e('0x2')][_0x215e('0x10')]||util['isAgentAvailable'](this[_0x215e('0x4')]['id'],this[_0x215e('0x6')][_0x215e('0x11')][this[_0x215e('0x5')]['id']],this['squeue'][_0x215e('0x12')],![])){this[_0x215e('0x6')][_0x215e('0x11')][this['agent']['id']]['busy']=!![];this['realtime'][_0x215e('0x11')][this[_0x215e('0x5')]['id']][_0x215e('0x13')]=undefined;util[_0x215e('0x14')](this[_0x215e('0x3')],this[_0x215e('0x4')]['id'],this[_0x215e('0x6')][_0x215e('0x11')][this[_0x215e('0x5')]['id']],null,this['routing']);util[_0x215e('0x15')](this[_0x215e('0x4')]['id'],this[_0x215e('0x6')]['agents'][this['agent']['id']],_0x215e('0x16')+(this[_0x215e('0x2')]['forcedOwnership']?_0x215e('0x17'):''));}else{logger[_0x215e('0xd')](_0x215e('0x18'),this[_0x215e('0x4')]['id'],this[_0x215e('0x5')]['id']);setTimeout(this['push'][_0x215e('0x9')](this),0x3e8);}}};Agent[_0x215e('0xc')][_0x215e('0xa')]=function(_0x2c7be1){if(_[_0x215e('0x19')](this['realtime']['agents'][this['agent']['id']])){return logger[_0x215e('0xd')](_0x215e('0xf'),this['squeue']['id'],this[_0x215e('0x5')]['id']);}else{logger[_0x215e('0xd')](_0x215e('0x1a'),this['squeue']['id'],this[_0x215e('0x5')]['id']);util[_0x215e('0x1b')](this[_0x215e('0x3')],this['squeue']['id'],this['realtime']['agents'][this[_0x215e('0x5')]['id']],null,this[_0x215e('0x2')]);this[_0x215e('0x6')][_0x215e('0x11')][this[_0x215e('0x5')]['id']][_0x215e('0x1c')]=![];this['realtime'][_0x215e('0x11')][this['agent']['id']]['busyQueue']=undefined;util[_0x215e('0x15')](this[_0x215e('0x4')]['id'],this[_0x215e('0x6')][_0x215e('0x11')][this[_0x215e('0x5')]['id']],_0x2c7be1?'STOP':_0x215e('0x1d'));}if(!_0x2c7be1){setTimeout(this[_0x215e('0x7')]['bind'](this),0x3e8);}};function agent(_0x5a8079,_0xeeb68a,_0x137a30,_0x134673){return new Agent(_0x5a8079,_0xeeb68a,_0x137a30,_0x134673);}module[_0x215e('0x1e')]=agent;