server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xfd28=['routing','squeue','agent','realtime','bind','handleTimeout','timeout','drained','push','handleRun','prototype','handleDrained','debug','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','forcedOwnership','isAgentAvailable','channel','busy','saveWaitingNotification','notificationId','writeLog','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','removeWaitingNotification','STOP','TIMEOUT','exports','uuid','./util'];(function(_0x2730da,_0x1098bd){var _0xfe9991=function(_0x2ea521){while(--_0x2ea521){_0x2730da['push'](_0x2730da['shift']());}};_0xfe9991(++_0x1098bd);}(_0xfd28,0x148));var _0x8fd2=function(_0x510b98,_0x4c4cbb){_0x510b98=_0x510b98-0x0;var _0x45e775=_0xfd28[_0x510b98];return _0x45e775;};'use strict';var _=require('lodash');var uuid=require(_0x8fd2('0x0'));var util=require(_0x8fd2('0x1'));var logger=require('../../../../../config/logger')(_0x8fd2('0x2'));var Agent=function(_0x4e5c5e,_0x37baf5,_0xf7417d,_0x4e2108){this['notificationId']=uuid['v4']();this[_0x8fd2('0x3')]=_0x4e5c5e;this[_0x8fd2('0x4')]=_0x37baf5;this[_0x8fd2('0x5')]=_0xf7417d;this[_0x8fd2('0x2')]=_0x4e2108;this[_0x8fd2('0x3')]['push'](this['handleRun'][_0x8fd2('0x6')](this),this[_0x8fd2('0x7')][_0x8fd2('0x6')](this));this['squeue']['on'](_0x8fd2('0x8'),this['handleTimeout'][_0x8fd2('0x6')](this));this['squeue']['on'](_0x8fd2('0x9'),this['handleDrained'][_0x8fd2('0x6')](this));};Agent['prototype'][_0x8fd2('0xa')]=function(){this['squeue'][_0x8fd2('0xa')](this[_0x8fd2('0xb')][_0x8fd2('0x6')](this),this[_0x8fd2('0x7')][_0x8fd2('0x6')](this));};Agent[_0x8fd2('0xc')][_0x8fd2('0xd')]=function(){this[_0x8fd2('0x7')](!![]);};Agent[_0x8fd2('0xc')][_0x8fd2('0xb')]=function(){logger[_0x8fd2('0xe')](_0x8fd2('0xf'),this[_0x8fd2('0x3')]['id'],this[_0x8fd2('0x4')]['id']);if(_[_0x8fd2('0x10')](this['realtime'][_0x8fd2('0x11')][this['agent']['id']])){logger['debug']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x8fd2('0x3')]['id'],this[_0x8fd2('0x4')]['id']);setTimeout(this[_0x8fd2('0xa')][_0x8fd2('0x6')](this),0x3e8);}else{if(this['routing'][_0x8fd2('0x12')]||util[_0x8fd2('0x13')](this[_0x8fd2('0x3')]['id'],this[_0x8fd2('0x5')][_0x8fd2('0x11')][this['agent']['id']],this['squeue'][_0x8fd2('0x14')],![])){this['realtime'][_0x8fd2('0x11')][this['agent']['id']][_0x8fd2('0x15')]=!![];this[_0x8fd2('0x5')]['agents'][this[_0x8fd2('0x4')]['id']]['busyQueue']=undefined;util[_0x8fd2('0x16')](this[_0x8fd2('0x5')],this['routing'],this[_0x8fd2('0x4')],this[_0x8fd2('0x3')][_0x8fd2('0x14')]);util['showNotification'](this[_0x8fd2('0x17')],this[_0x8fd2('0x3')]['id'],this[_0x8fd2('0x5')][_0x8fd2('0x11')][this[_0x8fd2('0x4')]['id']],null,this[_0x8fd2('0x2')]);util[_0x8fd2('0x18')](this[_0x8fd2('0x3')]['id'],this[_0x8fd2('0x5')][_0x8fd2('0x11')][this[_0x8fd2('0x4')]['id']],_0x8fd2('0x19')+(this[_0x8fd2('0x2')]['forcedOwnership']?':FORCED':''));}else{logger[_0x8fd2('0xe')](_0x8fd2('0x1a'),this[_0x8fd2('0x3')]['id'],this['agent']['id']);setTimeout(this[_0x8fd2('0xa')][_0x8fd2('0x6')](this),0x3e8);}}};Agent[_0x8fd2('0xc')][_0x8fd2('0x7')]=function(_0x119439){if(_[_0x8fd2('0x10')](this[_0x8fd2('0x5')]['agents'][this[_0x8fd2('0x4')]['id']])){return logger[_0x8fd2('0xe')](_0x8fd2('0x1b'),this[_0x8fd2('0x3')]['id'],this[_0x8fd2('0x4')]['id']);}else{logger[_0x8fd2('0xe')](_0x8fd2('0x1c'),this['squeue']['id'],this['agent']['id']);util['hideNotification'](this[_0x8fd2('0x17')],this[_0x8fd2('0x3')]['id'],this[_0x8fd2('0x5')][_0x8fd2('0x11')][this['agent']['id']],null,this['routing']);this[_0x8fd2('0x5')][_0x8fd2('0x11')][this[_0x8fd2('0x4')]['id']][_0x8fd2('0x15')]=![];this[_0x8fd2('0x5')]['agents'][this[_0x8fd2('0x4')]['id']]['busyQueue']=undefined;util[_0x8fd2('0x1d')](this['realtime'],this[_0x8fd2('0x2')],this['agent'],this[_0x8fd2('0x3')][_0x8fd2('0x14')]);util[_0x8fd2('0x18')](this['squeue']['id'],this[_0x8fd2('0x5')]['agents'][this[_0x8fd2('0x4')]['id']],_0x119439?_0x8fd2('0x1e'):_0x8fd2('0x1f'));}if(!_0x119439){setTimeout(this['push'][_0x8fd2('0x6')](this),0x3e8);}};function agent(_0x199a85,_0x21adc6,_0x58ce31,_0x11ef3b){return new Agent(_0x199a85,_0x21adc6,_0x58ce31,_0x11ef3b);}module[_0x8fd2('0x20')]=agent;