server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x90c7=['agents','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busyQueue','showNotification','RINGING',':FORCED','hideNotification','busy','STOP','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','realtime','push','handleRun','handleTimeout','bind','timeout','drained','handleDrained','prototype','agent','isNil'];(function(_0x5cf40f,_0x1f80fd){var _0x1827a9=function(_0xa18d69){while(--_0xa18d69){_0x5cf40f['push'](_0x5cf40f['shift']());}};_0x1827a9(++_0x1f80fd);}(_0x90c7,0x72));var _0x790c=function(_0x2b5eae,_0x55010d){_0x2b5eae=_0x2b5eae-0x0;var _0x5f3ac9=_0x90c7[_0x2b5eae];return _0x5f3ac9;};'use strict';var _=require(_0x790c('0x0'));var uuid=require(_0x790c('0x1'));var util=require(_0x790c('0x2'));var logger=require(_0x790c('0x3'))(_0x790c('0x4'));var Agent=function(_0x384919,_0x510d02,_0x235ffe,_0x3aba34){this[_0x790c('0x5')]=uuid['v4']();this[_0x790c('0x6')]=_0x384919;this['agent']=_0x510d02;this[_0x790c('0x7')]=_0x235ffe;this[_0x790c('0x4')]=_0x3aba34;this[_0x790c('0x6')][_0x790c('0x8')](this[_0x790c('0x9')]['bind'](this),this[_0x790c('0xa')][_0x790c('0xb')](this));this[_0x790c('0x6')]['on'](_0x790c('0xc'),this[_0x790c('0xa')][_0x790c('0xb')](this));this[_0x790c('0x6')]['on'](_0x790c('0xd'),this[_0x790c('0xe')][_0x790c('0xb')](this));};Agent[_0x790c('0xf')][_0x790c('0x8')]=function(){this['squeue'][_0x790c('0x8')](this['handleRun'][_0x790c('0xb')](this),this['handleTimeout']['bind'](this));};Agent['prototype'][_0x790c('0xe')]=function(){this[_0x790c('0xa')](!![]);};Agent[_0x790c('0xf')][_0x790c('0x9')]=function(_0x297a76){logger['info']('[%s][AGENT]\x20try\x20with\x20%s',this[_0x790c('0x6')]['id'],this[_0x790c('0x10')]['id']);if(_[_0x790c('0x11')](this['realtime'][_0x790c('0x12')][this[_0x790c('0x10')]['id']])){logger[_0x790c('0x13')](_0x790c('0x14'),this[_0x790c('0x6')]['id'],this[_0x790c('0x10')]['id']);setTimeout(this[_0x790c('0x8')][_0x790c('0xb')](this),0x3e8);}else{if(this['routing'][_0x790c('0x15')]||util[_0x790c('0x16')](this[_0x790c('0x6')]['id'],this[_0x790c('0x7')][_0x790c('0x12')][this[_0x790c('0x10')]['id']],this[_0x790c('0x6')][_0x790c('0x17')],![])){this[_0x790c('0x7')][_0x790c('0x12')][this[_0x790c('0x10')]['id']]['busy']=!![];this[_0x790c('0x7')][_0x790c('0x12')][this[_0x790c('0x10')]['id']][_0x790c('0x18')]=undefined;util[_0x790c('0x19')](this[_0x790c('0x5')],this['squeue']['id'],this[_0x790c('0x7')][_0x790c('0x12')][this[_0x790c('0x10')]['id']],null,this[_0x790c('0x4')]);util['writeLog'](this[_0x790c('0x6')]['id'],this[_0x790c('0x7')][_0x790c('0x12')][this[_0x790c('0x10')]['id']],_0x790c('0x1a')+(this['routing'][_0x790c('0x15')]?_0x790c('0x1b'):''));}else{logger[_0x790c('0x13')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0x790c('0x6')]['id'],this[_0x790c('0x10')]['id']);setTimeout(this[_0x790c('0x8')][_0x790c('0xb')](this),0x3e8);}}};Agent[_0x790c('0xf')][_0x790c('0xa')]=function(_0x2954fe){if(_['isNil'](this['realtime'][_0x790c('0x12')][this[_0x790c('0x10')]['id']])){return logger[_0x790c('0x13')](_0x790c('0x14'),this[_0x790c('0x6')]['id'],this[_0x790c('0x10')]['id']);}else{logger[_0x790c('0x13')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x790c('0x6')]['id'],this['agent']['id']);util[_0x790c('0x1c')](this['notificationId'],this['squeue']['id'],this[_0x790c('0x7')][_0x790c('0x12')][this['agent']['id']],null,this['routing']);this['realtime'][_0x790c('0x12')][this[_0x790c('0x10')]['id']][_0x790c('0x1d')]=![];this[_0x790c('0x7')][_0x790c('0x12')][this[_0x790c('0x10')]['id']][_0x790c('0x18')]=undefined;util['writeLog'](this[_0x790c('0x6')]['id'],this['realtime'][_0x790c('0x12')][this[_0x790c('0x10')]['id']],_0x2954fe?_0x790c('0x1e'):_0x790c('0x1f'));}if(!_0x2954fe){setTimeout(this['push'][_0x790c('0xb')](this),0x3e8);}};function agent(_0x55e24a,_0x1af333,_0x447434,_0x4f800b){return new Agent(_0x55e24a,_0x1af333,_0x447434,_0x4f800b);}module[_0x790c('0x20')]=agent;