server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb7c8=['showNotification','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','busyQueue','removeWaitingNotification','STOP','TIMEOUT','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','handleRun','bind','handleTimeout','drained','prototype','handleDrained','debug','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busy','saveWaitingNotification'];(function(_0x21a564,_0x4a0ddc){var _0x361aa9=function(_0x140771){while(--_0x140771){_0x21a564['push'](_0x21a564['shift']());}};_0x361aa9(++_0x4a0ddc);}(_0xb7c8,0x119));var _0x8b7c=function(_0x48fc8b,_0x55d082){_0x48fc8b=_0x48fc8b-0x0;var _0x2923a6=_0xb7c8[_0x48fc8b];return _0x2923a6;};'use strict';var _=require('lodash');var uuid=require(_0x8b7c('0x0'));var util=require(_0x8b7c('0x1'));var logger=require(_0x8b7c('0x2'))(_0x8b7c('0x3'));var Agent=function(_0x1dceff,_0x31ad24,_0x396b64,_0x50113e){this[_0x8b7c('0x4')]=uuid['v4']();this[_0x8b7c('0x5')]=_0x1dceff;this[_0x8b7c('0x6')]=_0x31ad24;this[_0x8b7c('0x7')]=_0x396b64;this[_0x8b7c('0x3')]=_0x50113e;this[_0x8b7c('0x5')][_0x8b7c('0x8')](this[_0x8b7c('0x9')][_0x8b7c('0xa')](this),this[_0x8b7c('0xb')][_0x8b7c('0xa')](this));this[_0x8b7c('0x5')]['on']('timeout',this[_0x8b7c('0xb')]['bind'](this));this[_0x8b7c('0x5')]['on'](_0x8b7c('0xc'),this['handleDrained'][_0x8b7c('0xa')](this));};Agent[_0x8b7c('0xd')][_0x8b7c('0x8')]=function(){this['squeue']['push'](this[_0x8b7c('0x9')][_0x8b7c('0xa')](this),this[_0x8b7c('0xb')][_0x8b7c('0xa')](this));};Agent[_0x8b7c('0xd')][_0x8b7c('0xe')]=function(){this[_0x8b7c('0xb')](!![]);};Agent['prototype'][_0x8b7c('0x9')]=function(){logger[_0x8b7c('0xf')](_0x8b7c('0x10'),this['squeue']['id'],this[_0x8b7c('0x6')]['id']);if(_[_0x8b7c('0x11')](this['realtime'][_0x8b7c('0x12')][this[_0x8b7c('0x6')]['id']])){logger[_0x8b7c('0xf')](_0x8b7c('0x13'),this[_0x8b7c('0x5')]['id'],this['agent']['id']);setTimeout(this[_0x8b7c('0x8')][_0x8b7c('0xa')](this),0x3e8);}else{if(this[_0x8b7c('0x3')][_0x8b7c('0x14')]||util[_0x8b7c('0x15')](this['squeue']['id'],this[_0x8b7c('0x7')][_0x8b7c('0x12')][this[_0x8b7c('0x6')]['id']],this[_0x8b7c('0x5')][_0x8b7c('0x16')],![])){this[_0x8b7c('0x7')][_0x8b7c('0x12')][this[_0x8b7c('0x6')]['id']][_0x8b7c('0x17')]=!![];this[_0x8b7c('0x7')][_0x8b7c('0x12')][this[_0x8b7c('0x6')]['id']]['busyQueue']=undefined;util[_0x8b7c('0x18')](this[_0x8b7c('0x7')],this[_0x8b7c('0x3')],this[_0x8b7c('0x6')],this[_0x8b7c('0x5')][_0x8b7c('0x16')]);util[_0x8b7c('0x19')](this[_0x8b7c('0x4')],this[_0x8b7c('0x5')]['id'],this[_0x8b7c('0x7')]['agents'][this['agent']['id']],null,this[_0x8b7c('0x3')]);util['writeLog'](this[_0x8b7c('0x5')]['id'],this[_0x8b7c('0x7')][_0x8b7c('0x12')][this[_0x8b7c('0x6')]['id']],_0x8b7c('0x1a')+(this[_0x8b7c('0x3')]['forcedOwnership']?_0x8b7c('0x1b'):''));}else{logger[_0x8b7c('0xf')](_0x8b7c('0x1c'),this[_0x8b7c('0x5')]['id'],this[_0x8b7c('0x6')]['id']);setTimeout(this[_0x8b7c('0x8')][_0x8b7c('0xa')](this),0x3e8);}}};Agent[_0x8b7c('0xd')][_0x8b7c('0xb')]=function(_0x148d1f){if(_['isNil'](this['realtime'][_0x8b7c('0x12')][this[_0x8b7c('0x6')]['id']])){return logger[_0x8b7c('0xf')](_0x8b7c('0x13'),this[_0x8b7c('0x5')]['id'],this[_0x8b7c('0x6')]['id']);}else{logger[_0x8b7c('0xf')](_0x8b7c('0x1d'),this[_0x8b7c('0x5')]['id'],this[_0x8b7c('0x6')]['id']);util['hideNotification'](this[_0x8b7c('0x4')],this['squeue']['id'],this[_0x8b7c('0x7')][_0x8b7c('0x12')][this['agent']['id']],null,this[_0x8b7c('0x3')]);this['realtime'][_0x8b7c('0x12')][this[_0x8b7c('0x6')]['id']][_0x8b7c('0x17')]=![];this[_0x8b7c('0x7')][_0x8b7c('0x12')][this[_0x8b7c('0x6')]['id']][_0x8b7c('0x1e')]=undefined;util[_0x8b7c('0x1f')](this[_0x8b7c('0x7')],this['routing'],this[_0x8b7c('0x6')],this[_0x8b7c('0x5')]['channel']);util['writeLog'](this['squeue']['id'],this[_0x8b7c('0x7')][_0x8b7c('0x12')][this['agent']['id']],_0x148d1f?_0x8b7c('0x20'):_0x8b7c('0x21'));}if(!_0x148d1f){setTimeout(this[_0x8b7c('0x8')][_0x8b7c('0xa')](this),0x3e8);}};function agent(_0x57715c,_0x22d231,_0x243588,_0x2c674a){return new Agent(_0x57715c,_0x22d231,_0x243588,_0x2c674a);}module['exports']=agent;