server/services/routing/server/applications/strategy/agent.js

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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x34e5=['saveWaitingNotification','channel','showNotification','writeLog','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','removeWaitingNotification','TIMEOUT','uuid','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','bind','handleTimeout','handleDrained','prototype','handleRun','debug','[%s][AGENT]\x20try\x20with\x20%s','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','busy','busyQueue'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x34e5,0x172));var _0x534e=function(_0x46d18e,_0x8c01a0){_0x46d18e=_0x46d18e-0x0;var _0x57029a=_0x34e5[_0x46d18e];return _0x57029a;};'use strict';var _=require('lodash');var uuid=require(_0x534e('0x0'));var util=require('./util');var logger=require(_0x534e('0x1'))(_0x534e('0x2'));var Agent=function(_0x425ae8,_0x246650,_0x83eb2d,_0x50b790){this[_0x534e('0x3')]=uuid['v4']();this[_0x534e('0x4')]=_0x425ae8;this[_0x534e('0x5')]=_0x246650;this[_0x534e('0x6')]=_0x83eb2d;this[_0x534e('0x2')]=_0x50b790;this[_0x534e('0x4')][_0x534e('0x7')](this['handleRun'][_0x534e('0x8')](this),this[_0x534e('0x9')][_0x534e('0x8')](this));this['squeue']['on']('timeout',this[_0x534e('0x9')]['bind'](this));this[_0x534e('0x4')]['on']('drained',this[_0x534e('0xa')][_0x534e('0x8')](this));};Agent[_0x534e('0xb')]['push']=function(){this[_0x534e('0x4')][_0x534e('0x7')](this[_0x534e('0xc')][_0x534e('0x8')](this),this[_0x534e('0x9')]['bind'](this));};Agent[_0x534e('0xb')][_0x534e('0xa')]=function(){this[_0x534e('0x9')](!![]);};Agent[_0x534e('0xb')][_0x534e('0xc')]=function(){logger[_0x534e('0xd')](_0x534e('0xe'),this[_0x534e('0x4')]['id'],this[_0x534e('0x5')]['id']);if(_['isNil'](this[_0x534e('0x6')][_0x534e('0xf')][this['agent']['id']])){logger['debug'](_0x534e('0x10'),this[_0x534e('0x4')]['id'],this[_0x534e('0x5')]['id']);setTimeout(this[_0x534e('0x7')][_0x534e('0x8')](this),0x3e8);}else{if(this[_0x534e('0x2')][_0x534e('0x11')]||util['isAgentAvailable'](this[_0x534e('0x4')]['id'],this[_0x534e('0x6')][_0x534e('0xf')][this[_0x534e('0x5')]['id']],this[_0x534e('0x4')]['channel'],![])){this[_0x534e('0x6')][_0x534e('0xf')][this[_0x534e('0x5')]['id']][_0x534e('0x12')]=!![];this[_0x534e('0x6')][_0x534e('0xf')][this[_0x534e('0x5')]['id']][_0x534e('0x13')]=undefined;util[_0x534e('0x14')](this['realtime'],this[_0x534e('0x2')],this[_0x534e('0x5')],this[_0x534e('0x4')][_0x534e('0x15')]);util[_0x534e('0x16')](this[_0x534e('0x3')],this[_0x534e('0x4')]['id'],this[_0x534e('0x6')]['agents'][this[_0x534e('0x5')]['id']],null,this['routing']);util[_0x534e('0x17')](this[_0x534e('0x4')]['id'],this[_0x534e('0x6')][_0x534e('0xf')][this[_0x534e('0x5')]['id']],'RINGING'+(this[_0x534e('0x2')][_0x534e('0x11')]?':FORCED':''));}else{logger['debug'](_0x534e('0x18'),this['squeue']['id'],this[_0x534e('0x5')]['id']);setTimeout(this[_0x534e('0x7')][_0x534e('0x8')](this),0x3e8);}}};Agent[_0x534e('0xb')][_0x534e('0x9')]=function(_0x42119b){if(_[_0x534e('0x19')](this['realtime']['agents'][this[_0x534e('0x5')]['id']])){return logger[_0x534e('0xd')](_0x534e('0x10'),this[_0x534e('0x4')]['id'],this[_0x534e('0x5')]['id']);}else{logger[_0x534e('0xd')](_0x534e('0x1a'),this[_0x534e('0x4')]['id'],this[_0x534e('0x5')]['id']);util[_0x534e('0x1b')](this[_0x534e('0x3')],this[_0x534e('0x4')]['id'],this['realtime'][_0x534e('0xf')][this[_0x534e('0x5')]['id']],null,this['routing']);this[_0x534e('0x6')]['agents'][this[_0x534e('0x5')]['id']][_0x534e('0x12')]=![];this[_0x534e('0x6')][_0x534e('0xf')][this['agent']['id']][_0x534e('0x13')]=undefined;util[_0x534e('0x1c')](this['realtime'],this['routing'],this[_0x534e('0x5')],this[_0x534e('0x4')][_0x534e('0x15')]);util[_0x534e('0x17')](this['squeue']['id'],this[_0x534e('0x6')]['agents'][this[_0x534e('0x5')]['id']],_0x42119b?'STOP':_0x534e('0x1d'));}if(!_0x42119b){setTimeout(this[_0x534e('0x7')]['bind'](this),0x3e8);}};function agent(_0x2f5cd1,_0x5c34a7,_0x593fb0,_0x519b40){return new Agent(_0x2f5cd1,_0x5c34a7,_0x593fb0,_0x519b40);}module['exports']=agent;