server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x34e8=['busy','busyQueue','showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','removeWaitingNotification','STOP','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','notificationId','squeue','agent','routing','push','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','debug','[%s][AGENT]\x20try\x20with\x20%s','realtime','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel'];(function(_0x52bfa5,_0x42cf21){var _0x26f80b=function(_0x73c5b0){while(--_0x73c5b0){_0x52bfa5['push'](_0x52bfa5['shift']());}};_0x26f80b(++_0x42cf21);}(_0x34e8,0x12c));var _0x834e=function(_0x54c386,_0x311a75){_0x54c386=_0x54c386-0x0;var _0x239be2=_0x34e8[_0x54c386];return _0x239be2;};'use strict';var _=require(_0x834e('0x0'));var uuid=require(_0x834e('0x1'));var util=require(_0x834e('0x2'));var logger=require(_0x834e('0x3'))('routing');var Agent=function(_0x832422,_0x21e2e0,_0x472111,_0x31bf20){this[_0x834e('0x4')]=uuid['v4']();this[_0x834e('0x5')]=_0x832422;this[_0x834e('0x6')]=_0x21e2e0;this['realtime']=_0x472111;this[_0x834e('0x7')]=_0x31bf20;this['squeue'][_0x834e('0x8')](this[_0x834e('0x9')][_0x834e('0xa')](this),this[_0x834e('0xb')][_0x834e('0xa')](this));this[_0x834e('0x5')]['on'](_0x834e('0xc'),this[_0x834e('0xb')][_0x834e('0xa')](this));this[_0x834e('0x5')]['on'](_0x834e('0xd'),this[_0x834e('0xe')][_0x834e('0xa')](this));};Agent[_0x834e('0xf')][_0x834e('0x8')]=function(){this[_0x834e('0x5')][_0x834e('0x8')](this['handleRun'][_0x834e('0xa')](this),this[_0x834e('0xb')]['bind'](this));};Agent[_0x834e('0xf')][_0x834e('0xe')]=function(){this[_0x834e('0xb')](!![]);};Agent[_0x834e('0xf')]['handleRun']=function(){logger[_0x834e('0x10')](_0x834e('0x11'),this['squeue']['id'],this[_0x834e('0x6')]['id']);if(_['isNil'](this[_0x834e('0x12')][_0x834e('0x13')][this['agent']['id']])){logger[_0x834e('0x10')](_0x834e('0x14'),this[_0x834e('0x5')]['id'],this['agent']['id']);setTimeout(this[_0x834e('0x8')][_0x834e('0xa')](this),0x3e8);}else{if(this[_0x834e('0x7')][_0x834e('0x15')]||util[_0x834e('0x16')](this[_0x834e('0x5')]['id'],this[_0x834e('0x12')]['agents'][this[_0x834e('0x6')]['id']],this[_0x834e('0x5')][_0x834e('0x17')],![])){this[_0x834e('0x12')]['agents'][this[_0x834e('0x6')]['id']][_0x834e('0x18')]=!![];this['realtime'][_0x834e('0x13')][this[_0x834e('0x6')]['id']][_0x834e('0x19')]=undefined;util['saveWaitingNotification'](this['realtime'],this[_0x834e('0x7')],this[_0x834e('0x6')],this['squeue'][_0x834e('0x17')]);util[_0x834e('0x1a')](this['notificationId'],this[_0x834e('0x5')]['id'],this[_0x834e('0x12')][_0x834e('0x13')][this['agent']['id']],null,this[_0x834e('0x7')]);util[_0x834e('0x1b')](this['squeue']['id'],this['realtime'][_0x834e('0x13')][this['agent']['id']],_0x834e('0x1c')+(this[_0x834e('0x7')][_0x834e('0x15')]?_0x834e('0x1d'):''));}else{logger[_0x834e('0x10')](_0x834e('0x1e'),this['squeue']['id'],this['agent']['id']);setTimeout(this['push']['bind'](this),0x3e8);}}};Agent[_0x834e('0xf')][_0x834e('0xb')]=function(_0x106d6a){if(_['isNil'](this[_0x834e('0x12')][_0x834e('0x13')][this[_0x834e('0x6')]['id']])){return logger[_0x834e('0x10')](_0x834e('0x14'),this[_0x834e('0x5')]['id'],this[_0x834e('0x6')]['id']);}else{logger[_0x834e('0x10')](_0x834e('0x1f'),this['squeue']['id'],this[_0x834e('0x6')]['id']);util['hideNotification'](this[_0x834e('0x4')],this[_0x834e('0x5')]['id'],this[_0x834e('0x12')][_0x834e('0x13')][this[_0x834e('0x6')]['id']],null,this[_0x834e('0x7')]);this[_0x834e('0x12')][_0x834e('0x13')][this[_0x834e('0x6')]['id']][_0x834e('0x18')]=![];this['realtime'][_0x834e('0x13')][this[_0x834e('0x6')]['id']][_0x834e('0x19')]=undefined;util[_0x834e('0x20')](this['realtime'],this[_0x834e('0x7')],this[_0x834e('0x6')],this['squeue']['channel']);util['writeLog'](this[_0x834e('0x5')]['id'],this[_0x834e('0x12')][_0x834e('0x13')][this[_0x834e('0x6')]['id']],_0x106d6a?_0x834e('0x21'):_0x834e('0x22'));}if(!_0x106d6a){setTimeout(this['push'][_0x834e('0xa')](this),0x3e8);}};function agent(_0x513f36,_0xe103fe,_0x6a3ac,_0x47abed){return new Agent(_0x513f36,_0xe103fe,_0x6a3ac,_0x47abed);}module[_0x834e('0x23')]=agent;