server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x819c=['prototype','push','handleRun','info','realtime','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busyQueue','writeLog','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','isNil','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','busy','exports','uuid','./util','../../../../../config/logger','routing','notificationId','agent','squeue','bind','handleTimeout','timeout','drained','handleDrained'];(function(_0x1b5396,_0xf04190){var _0x26ca86=function(_0x3b8cab){while(--_0x3b8cab){_0x1b5396['push'](_0x1b5396['shift']());}};_0x26ca86(++_0xf04190);}(_0x819c,0x168));var _0xc819=function(_0x50d7ea,_0x211406){_0x50d7ea=_0x50d7ea-0x0;var _0x2d699f=_0x819c[_0x50d7ea];return _0x2d699f;};'use strict';var _=require('lodash');var uuid=require(_0xc819('0x0'));var util=require(_0xc819('0x1'));var logger=require(_0xc819('0x2'))(_0xc819('0x3'));var Agent=function(_0x1edd32,_0x4ae0c4,_0x348aad,_0x62afd6){this[_0xc819('0x4')]=uuid['v4']();this['squeue']=_0x1edd32;this[_0xc819('0x5')]=_0x4ae0c4;this['realtime']=_0x348aad;this[_0xc819('0x3')]=_0x62afd6;this[_0xc819('0x6')]['push'](this['handleRun'][_0xc819('0x7')](this),this[_0xc819('0x8')][_0xc819('0x7')](this));this[_0xc819('0x6')]['on'](_0xc819('0x9'),this['handleTimeout'][_0xc819('0x7')](this));this[_0xc819('0x6')]['on'](_0xc819('0xa'),this[_0xc819('0xb')][_0xc819('0x7')](this));};Agent[_0xc819('0xc')][_0xc819('0xd')]=function(){this[_0xc819('0x6')][_0xc819('0xd')](this[_0xc819('0xe')][_0xc819('0x7')](this),this[_0xc819('0x8')]['bind'](this));};Agent['prototype']['handleDrained']=function(){this[_0xc819('0x8')](!![]);};Agent[_0xc819('0xc')][_0xc819('0xe')]=function(_0x17b0d5){logger[_0xc819('0xf')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0xc819('0x6')]['id'],this[_0xc819('0x5')]['id']);if(_['isNil'](this[_0xc819('0x10')][_0xc819('0x11')][this[_0xc819('0x5')]['id']])){logger[_0xc819('0xf')](_0xc819('0x12'),this[_0xc819('0x6')]['id'],this[_0xc819('0x5')]['id']);setTimeout(this[_0xc819('0xd')][_0xc819('0x7')](this),0x3e8);}else{if(this[_0xc819('0x3')][_0xc819('0x13')]||util[_0xc819('0x14')](this[_0xc819('0x6')]['id'],this[_0xc819('0x10')]['agents'][this['agent']['id']],this[_0xc819('0x6')][_0xc819('0x15')],![])){this['realtime'][_0xc819('0x11')][this[_0xc819('0x5')]['id']]['busy']=!![];this[_0xc819('0x10')][_0xc819('0x11')][this[_0xc819('0x5')]['id']][_0xc819('0x16')]=undefined;util['showNotification'](this['notificationId'],this[_0xc819('0x6')]['id'],this['realtime'][_0xc819('0x11')][this[_0xc819('0x5')]['id']],null,this[_0xc819('0x3')]);util[_0xc819('0x17')](this[_0xc819('0x6')]['id'],this['realtime'][_0xc819('0x11')][this[_0xc819('0x5')]['id']],_0xc819('0x18')+(this[_0xc819('0x3')][_0xc819('0x13')]?':FORCED':''));}else{logger[_0xc819('0xf')](_0xc819('0x19'),this[_0xc819('0x6')]['id'],this[_0xc819('0x5')]['id']);setTimeout(this[_0xc819('0xd')]['bind'](this),0x3e8);}}};Agent['prototype'][_0xc819('0x8')]=function(_0x1d2284){if(_[_0xc819('0x1a')](this[_0xc819('0x10')][_0xc819('0x11')][this[_0xc819('0x5')]['id']])){return logger[_0xc819('0xf')](_0xc819('0x12'),this['squeue']['id'],this[_0xc819('0x5')]['id']);}else{logger[_0xc819('0xf')](_0xc819('0x1b'),this[_0xc819('0x6')]['id'],this[_0xc819('0x5')]['id']);util[_0xc819('0x1c')](this['notificationId'],this[_0xc819('0x6')]['id'],this[_0xc819('0x10')][_0xc819('0x11')][this[_0xc819('0x5')]['id']],null,this['routing']);this['realtime'][_0xc819('0x11')][this['agent']['id']][_0xc819('0x1d')]=![];this['realtime'][_0xc819('0x11')][this[_0xc819('0x5')]['id']]['busyQueue']=undefined;util[_0xc819('0x17')](this[_0xc819('0x6')]['id'],this[_0xc819('0x10')][_0xc819('0x11')][this[_0xc819('0x5')]['id']],_0x1d2284?'STOP':'TIMEOUT');}if(!_0x1d2284){setTimeout(this[_0xc819('0xd')]['bind'](this),0x3e8);}};function agent(_0x43e50b,_0x5d7785,_0x52469a,_0x5c0624){return new Agent(_0x43e50b,_0x5d7785,_0x52469a,_0x5c0624);}module[_0xc819('0x1e')]=agent;