server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xc0c5=['prototype','handleDrained','info','[%s][AGENT]\x20try\x20with\x20%s','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','agents','channel','busy','busyQueue','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','handleTimeout','isNil','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT','exports','lodash','uuid','routing','notificationId','squeue','agent','realtime','push','handleRun','bind','timeout','drained'];(function(_0x2c2a1b,_0x4b73d1){var _0x594bca=function(_0x3b9d04){while(--_0x3b9d04){_0x2c2a1b['push'](_0x2c2a1b['shift']());}};_0x594bca(++_0x4b73d1);}(_0xc0c5,0x126));var _0x5c0c=function(_0x43b08,_0x15f967){_0x43b08=_0x43b08-0x0;var _0x5e05f4=_0xc0c5[_0x43b08];return _0x5e05f4;};'use strict';var _=require(_0x5c0c('0x0'));var uuid=require(_0x5c0c('0x1'));var util=require('./util');var logger=require('../../../../../config/logger')(_0x5c0c('0x2'));var Agent=function(_0x39b385,_0x4eb318,_0x182687,_0xf7c468){this[_0x5c0c('0x3')]=uuid['v4']();this[_0x5c0c('0x4')]=_0x39b385;this[_0x5c0c('0x5')]=_0x4eb318;this[_0x5c0c('0x6')]=_0x182687;this[_0x5c0c('0x2')]=_0xf7c468;this[_0x5c0c('0x4')][_0x5c0c('0x7')](this[_0x5c0c('0x8')][_0x5c0c('0x9')](this),this['handleTimeout'][_0x5c0c('0x9')](this));this['squeue']['on'](_0x5c0c('0xa'),this['handleTimeout'][_0x5c0c('0x9')](this));this[_0x5c0c('0x4')]['on'](_0x5c0c('0xb'),this['handleDrained']['bind'](this));};Agent[_0x5c0c('0xc')]['push']=function(){this['squeue']['push'](this[_0x5c0c('0x8')][_0x5c0c('0x9')](this),this['handleTimeout'][_0x5c0c('0x9')](this));};Agent[_0x5c0c('0xc')][_0x5c0c('0xd')]=function(){this['handleTimeout'](!![]);};Agent['prototype']['handleRun']=function(_0x482518){logger[_0x5c0c('0xe')](_0x5c0c('0xf'),this[_0x5c0c('0x4')]['id'],this[_0x5c0c('0x5')]['id']);if(_['isNil'](this[_0x5c0c('0x6')]['agents'][this['agent']['id']])){logger['info'](_0x5c0c('0x10'),this[_0x5c0c('0x4')]['id'],this[_0x5c0c('0x5')]['id']);setTimeout(this[_0x5c0c('0x7')][_0x5c0c('0x9')](this),0x3e8);}else{if(this['routing'][_0x5c0c('0x11')]||util[_0x5c0c('0x12')](this[_0x5c0c('0x4')]['id'],this['realtime'][_0x5c0c('0x13')][this[_0x5c0c('0x5')]['id']],this[_0x5c0c('0x4')][_0x5c0c('0x14')],![])){this['realtime'][_0x5c0c('0x13')][this[_0x5c0c('0x5')]['id']][_0x5c0c('0x15')]=!![];this[_0x5c0c('0x6')][_0x5c0c('0x13')][this['agent']['id']][_0x5c0c('0x16')]=undefined;util['showNotification'](this['notificationId'],this[_0x5c0c('0x4')]['id'],this[_0x5c0c('0x6')][_0x5c0c('0x13')][this[_0x5c0c('0x5')]['id']],null,this[_0x5c0c('0x2')]);util[_0x5c0c('0x17')](this['squeue']['id'],this[_0x5c0c('0x6')][_0x5c0c('0x13')][this[_0x5c0c('0x5')]['id']],_0x5c0c('0x18')+(this[_0x5c0c('0x2')][_0x5c0c('0x11')]?_0x5c0c('0x19'):''));}else{logger[_0x5c0c('0xe')](_0x5c0c('0x1a'),this['squeue']['id'],this[_0x5c0c('0x5')]['id']);setTimeout(this[_0x5c0c('0x7')]['bind'](this),0x3e8);}}};Agent['prototype'][_0x5c0c('0x1b')]=function(_0x17fcb1){if(_[_0x5c0c('0x1c')](this['realtime'][_0x5c0c('0x13')][this[_0x5c0c('0x5')]['id']])){return logger[_0x5c0c('0xe')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x5c0c('0x4')]['id'],this['agent']['id']);}else{logger[_0x5c0c('0xe')](_0x5c0c('0x1d'),this[_0x5c0c('0x4')]['id'],this[_0x5c0c('0x5')]['id']);util[_0x5c0c('0x1e')](this[_0x5c0c('0x3')],this[_0x5c0c('0x4')]['id'],this[_0x5c0c('0x6')]['agents'][this[_0x5c0c('0x5')]['id']],null,this[_0x5c0c('0x2')]);this['realtime'][_0x5c0c('0x13')][this[_0x5c0c('0x5')]['id']][_0x5c0c('0x15')]=![];this[_0x5c0c('0x6')][_0x5c0c('0x13')][this[_0x5c0c('0x5')]['id']][_0x5c0c('0x16')]=undefined;util[_0x5c0c('0x17')](this[_0x5c0c('0x4')]['id'],this[_0x5c0c('0x6')][_0x5c0c('0x13')][this['agent']['id']],_0x17fcb1?_0x5c0c('0x1f'):_0x5c0c('0x20'));}if(!_0x17fcb1){setTimeout(this[_0x5c0c('0x7')][_0x5c0c('0x9')](this),0x3e8);}};function agent(_0x22c5c9,_0x2825f5,_0x239cf8,_0x1a19fd){return new Agent(_0x22c5c9,_0x2825f5,_0x239cf8,_0x1a19fd);}module[_0x5c0c('0x21')]=agent;