server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x3ea9=['isAgentAvailable','channel','showNotification','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','busy','STOP','exports','lodash','uuid','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','bind','timeout','handleTimeout','drained','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','forcedOwnership'];(function(_0x5004f5,_0x4185b0){var _0x19bad1=function(_0x33309d){while(--_0x33309d){_0x5004f5['push'](_0x5004f5['shift']());}};_0x19bad1(++_0x4185b0);}(_0x3ea9,0xac));var _0x93ea=function(_0x442682,_0x28c3fb){_0x442682=_0x442682-0x0;var _0x55927b=_0x3ea9[_0x442682];return _0x55927b;};'use strict';var _=require(_0x93ea('0x0'));var uuid=require(_0x93ea('0x1'));var util=require('./util');var logger=require(_0x93ea('0x2'))(_0x93ea('0x3'));var Agent=function(_0x15294e,_0x184d36,_0x3fc6b7,_0xa7be26){this[_0x93ea('0x4')]=uuid['v4']();this[_0x93ea('0x5')]=_0x15294e;this[_0x93ea('0x6')]=_0x184d36;this[_0x93ea('0x7')]=_0x3fc6b7;this[_0x93ea('0x3')]=_0xa7be26;this[_0x93ea('0x5')][_0x93ea('0x8')](this['handleRun'][_0x93ea('0x9')](this),this['handleTimeout'][_0x93ea('0x9')](this));this[_0x93ea('0x5')]['on'](_0x93ea('0xa'),this[_0x93ea('0xb')][_0x93ea('0x9')](this));this[_0x93ea('0x5')]['on'](_0x93ea('0xc'),this[_0x93ea('0xd')][_0x93ea('0x9')](this));};Agent[_0x93ea('0xe')][_0x93ea('0x8')]=function(){this[_0x93ea('0x5')]['push'](this['handleRun'][_0x93ea('0x9')](this),this[_0x93ea('0xb')][_0x93ea('0x9')](this));};Agent['prototype'][_0x93ea('0xd')]=function(){this[_0x93ea('0xb')](!![]);};Agent[_0x93ea('0xe')]['handleRun']=function(_0x292922){logger[_0x93ea('0xf')](_0x93ea('0x10'),this[_0x93ea('0x5')]['id'],this[_0x93ea('0x6')]['id']);if(_[_0x93ea('0x11')](this[_0x93ea('0x7')][_0x93ea('0x12')][this[_0x93ea('0x6')]['id']])){logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x93ea('0x5')]['id'],this[_0x93ea('0x6')]['id']);setTimeout(this[_0x93ea('0x8')][_0x93ea('0x9')](this),0x3e8);}else{if(this[_0x93ea('0x3')][_0x93ea('0x13')]||util[_0x93ea('0x14')](this[_0x93ea('0x5')]['id'],this[_0x93ea('0x7')]['agents'][this[_0x93ea('0x6')]['id']],this[_0x93ea('0x5')][_0x93ea('0x15')],![])){this[_0x93ea('0x7')][_0x93ea('0x12')][this[_0x93ea('0x6')]['id']]['busy']=!![];this[_0x93ea('0x7')][_0x93ea('0x12')][this[_0x93ea('0x6')]['id']]['busyQueue']=undefined;util[_0x93ea('0x16')](this['notificationId'],this[_0x93ea('0x5')]['id'],this[_0x93ea('0x7')][_0x93ea('0x12')][this['agent']['id']],null,this[_0x93ea('0x3')]);util['writeLog'](this[_0x93ea('0x5')]['id'],this['realtime'][_0x93ea('0x12')][this[_0x93ea('0x6')]['id']],_0x93ea('0x17')+(this[_0x93ea('0x3')][_0x93ea('0x13')]?_0x93ea('0x18'):''));}else{logger[_0x93ea('0xf')](_0x93ea('0x19'),this[_0x93ea('0x5')]['id'],this[_0x93ea('0x6')]['id']);setTimeout(this['push']['bind'](this),0x3e8);}}};Agent[_0x93ea('0xe')][_0x93ea('0xb')]=function(_0x4b20da){if(_[_0x93ea('0x11')](this[_0x93ea('0x7')][_0x93ea('0x12')][this[_0x93ea('0x6')]['id']])){return logger[_0x93ea('0xf')](_0x93ea('0x1a'),this[_0x93ea('0x5')]['id'],this[_0x93ea('0x6')]['id']);}else{logger[_0x93ea('0xf')](_0x93ea('0x1b'),this[_0x93ea('0x5')]['id'],this[_0x93ea('0x6')]['id']);util[_0x93ea('0x1c')](this['notificationId'],this[_0x93ea('0x5')]['id'],this[_0x93ea('0x7')][_0x93ea('0x12')][this[_0x93ea('0x6')]['id']],null,this[_0x93ea('0x3')]);this['realtime'][_0x93ea('0x12')][this[_0x93ea('0x6')]['id']][_0x93ea('0x1d')]=![];this[_0x93ea('0x7')]['agents'][this['agent']['id']]['busyQueue']=undefined;util['writeLog'](this[_0x93ea('0x5')]['id'],this[_0x93ea('0x7')][_0x93ea('0x12')][this['agent']['id']],_0x4b20da?_0x93ea('0x1e'):'TIMEOUT');}if(!_0x4b20da){setTimeout(this[_0x93ea('0x8')][_0x93ea('0x9')](this),0x3e8);}};function agent(_0x1c46e5,_0x414e3,_0x566973,_0x397d85){return new Agent(_0x1c46e5,_0x414e3,_0x566973,_0x397d85);}module[_0x93ea('0x1f')]=agent;