server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xafa8=['forcedOwnership','isAgentAvailable','channel','busyQueue','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','hideNotification','busy','STOP','TIMEOUT','exports','uuid','./util','../../../../../config/logger','routing','notificationId','agent','squeue','push','handleRun','bind','timeout','handleTimeout','drained','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','realtime','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s'];(function(_0x55830c,_0x1e9296){var _0x7131ce=function(_0x3d2a6f){while(--_0x3d2a6f){_0x55830c['push'](_0x55830c['shift']());}};_0x7131ce(++_0x1e9296);}(_0xafa8,0x135));var _0x8afa=function(_0x4fbb15,_0x21be0c){_0x4fbb15=_0x4fbb15-0x0;var _0x436338=_0xafa8[_0x4fbb15];return _0x436338;};'use strict';var _=require('lodash');var uuid=require(_0x8afa('0x0'));var util=require(_0x8afa('0x1'));var logger=require(_0x8afa('0x2'))(_0x8afa('0x3'));var Agent=function(_0x198d41,_0x3a7ce3,_0x144520,_0x56871a){this[_0x8afa('0x4')]=uuid['v4']();this['squeue']=_0x198d41;this[_0x8afa('0x5')]=_0x3a7ce3;this['realtime']=_0x144520;this['routing']=_0x56871a;this[_0x8afa('0x6')][_0x8afa('0x7')](this[_0x8afa('0x8')][_0x8afa('0x9')](this),this['handleTimeout'][_0x8afa('0x9')](this));this[_0x8afa('0x6')]['on'](_0x8afa('0xa'),this[_0x8afa('0xb')][_0x8afa('0x9')](this));this[_0x8afa('0x6')]['on'](_0x8afa('0xc'),this[_0x8afa('0xd')][_0x8afa('0x9')](this));};Agent['prototype'][_0x8afa('0x7')]=function(){this[_0x8afa('0x6')][_0x8afa('0x7')](this[_0x8afa('0x8')][_0x8afa('0x9')](this),this[_0x8afa('0xb')][_0x8afa('0x9')](this));};Agent[_0x8afa('0xe')][_0x8afa('0xd')]=function(){this['handleTimeout'](!![]);};Agent[_0x8afa('0xe')]['handleRun']=function(_0xc468a0){logger[_0x8afa('0xf')](_0x8afa('0x10'),this['squeue']['id'],this[_0x8afa('0x5')]['id']);if(_[_0x8afa('0x11')](this[_0x8afa('0x12')][_0x8afa('0x13')][this['agent']['id']])){logger[_0x8afa('0xf')](_0x8afa('0x14'),this[_0x8afa('0x6')]['id'],this['agent']['id']);setTimeout(this[_0x8afa('0x7')][_0x8afa('0x9')](this),0x3e8);}else{if(this[_0x8afa('0x3')][_0x8afa('0x15')]||util[_0x8afa('0x16')](this[_0x8afa('0x6')]['id'],this[_0x8afa('0x12')]['agents'][this[_0x8afa('0x5')]['id']],this[_0x8afa('0x6')][_0x8afa('0x17')],![])){this[_0x8afa('0x12')][_0x8afa('0x13')][this['agent']['id']]['busy']=!![];this[_0x8afa('0x12')]['agents'][this[_0x8afa('0x5')]['id']][_0x8afa('0x18')]=undefined;util['showNotification'](this[_0x8afa('0x4')],this[_0x8afa('0x6')]['id'],this[_0x8afa('0x12')][_0x8afa('0x13')][this['agent']['id']],null,this[_0x8afa('0x3')]);util['writeLog'](this[_0x8afa('0x6')]['id'],this[_0x8afa('0x12')][_0x8afa('0x13')][this['agent']['id']],_0x8afa('0x19')+(this['routing']['forcedOwnership']?_0x8afa('0x1a'):''));}else{logger['info'](_0x8afa('0x1b'),this[_0x8afa('0x6')]['id'],this[_0x8afa('0x5')]['id']);setTimeout(this['push'][_0x8afa('0x9')](this),0x3e8);}}};Agent[_0x8afa('0xe')][_0x8afa('0xb')]=function(_0x2fd9f4){if(_[_0x8afa('0x11')](this[_0x8afa('0x12')][_0x8afa('0x13')][this[_0x8afa('0x5')]['id']])){return logger[_0x8afa('0xf')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x8afa('0x6')]['id'],this[_0x8afa('0x5')]['id']);}else{logger['info']('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x8afa('0x6')]['id'],this['agent']['id']);util[_0x8afa('0x1c')](this[_0x8afa('0x4')],this[_0x8afa('0x6')]['id'],this['realtime'][_0x8afa('0x13')][this[_0x8afa('0x5')]['id']],null,this['routing']);this[_0x8afa('0x12')][_0x8afa('0x13')][this[_0x8afa('0x5')]['id']][_0x8afa('0x1d')]=![];this['realtime'][_0x8afa('0x13')][this['agent']['id']]['busyQueue']=undefined;util['writeLog'](this[_0x8afa('0x6')]['id'],this[_0x8afa('0x12')]['agents'][this[_0x8afa('0x5')]['id']],_0x2fd9f4?_0x8afa('0x1e'):_0x8afa('0x1f'));}if(!_0x2fd9f4){setTimeout(this['push']['bind'](this),0x3e8);}};function agent(_0x4e3f4a,_0x45d965,_0x194152,_0x32247e){return new Agent(_0x4e3f4a,_0x45d965,_0x194152,_0x32247e);}module[_0x8afa('0x20')]=agent;