server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
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   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
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  18 var _0x31db=['agents','agent','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','routing','forcedOwnership','busy','busyQueue','showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','exports','lodash','uuid','./util','../../../../../config/logger','notificationId','squeue','push','handleRun','bind','timeout','handleTimeout','drained','prototype','handleDrained','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','realtime'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x31db,0xdc));var _0xb31d=function(_0x421c56,_0x4efd00){_0x421c56=_0x421c56-0x0;var _0x49b244=_0x31db[_0x421c56];return _0x49b244;};'use strict';var _=require(_0xb31d('0x0'));var uuid=require(_0xb31d('0x1'));var util=require(_0xb31d('0x2'));var logger=require(_0xb31d('0x3'))('routing');var Agent=function(_0x457aea,_0x302e01,_0x1f649e,_0x3df133){this[_0xb31d('0x4')]=uuid['v4']();this[_0xb31d('0x5')]=_0x457aea;this['agent']=_0x302e01;this['realtime']=_0x1f649e;this['routing']=_0x3df133;this[_0xb31d('0x5')][_0xb31d('0x6')](this[_0xb31d('0x7')]['bind'](this),this['handleTimeout'][_0xb31d('0x8')](this));this['squeue']['on'](_0xb31d('0x9'),this[_0xb31d('0xa')][_0xb31d('0x8')](this));this['squeue']['on'](_0xb31d('0xb'),this['handleDrained'][_0xb31d('0x8')](this));};Agent['prototype']['push']=function(){this[_0xb31d('0x5')][_0xb31d('0x6')](this['handleRun'][_0xb31d('0x8')](this),this[_0xb31d('0xa')][_0xb31d('0x8')](this));};Agent[_0xb31d('0xc')][_0xb31d('0xd')]=function(){this[_0xb31d('0xa')](!![]);};Agent[_0xb31d('0xc')]['handleRun']=function(_0x4e312a){logger[_0xb31d('0xe')](_0xb31d('0xf'),this[_0xb31d('0x5')]['id'],this['agent']['id']);if(_[_0xb31d('0x10')](this[_0xb31d('0x11')][_0xb31d('0x12')][this[_0xb31d('0x13')]['id']])){logger[_0xb31d('0xe')](_0xb31d('0x14'),this[_0xb31d('0x5')]['id'],this[_0xb31d('0x13')]['id']);setTimeout(this[_0xb31d('0x6')][_0xb31d('0x8')](this),0x3e8);}else{if(this[_0xb31d('0x15')][_0xb31d('0x16')]||util['isAgentAvailable'](this[_0xb31d('0x5')]['id'],this['realtime'][_0xb31d('0x12')][this[_0xb31d('0x13')]['id']],this[_0xb31d('0x5')]['channel'],![])){this['realtime'][_0xb31d('0x12')][this[_0xb31d('0x13')]['id']][_0xb31d('0x17')]=!![];this[_0xb31d('0x11')][_0xb31d('0x12')][this[_0xb31d('0x13')]['id']][_0xb31d('0x18')]=undefined;util[_0xb31d('0x19')](this[_0xb31d('0x4')],this[_0xb31d('0x5')]['id'],this[_0xb31d('0x11')][_0xb31d('0x12')][this[_0xb31d('0x13')]['id']],null,this[_0xb31d('0x15')]);util[_0xb31d('0x1a')](this[_0xb31d('0x5')]['id'],this[_0xb31d('0x11')]['agents'][this[_0xb31d('0x13')]['id']],_0xb31d('0x1b')+(this[_0xb31d('0x15')][_0xb31d('0x16')]?_0xb31d('0x1c'):''));}else{logger[_0xb31d('0xe')](_0xb31d('0x1d'),this[_0xb31d('0x5')]['id'],this['agent']['id']);setTimeout(this[_0xb31d('0x6')][_0xb31d('0x8')](this),0x3e8);}}};Agent['prototype'][_0xb31d('0xa')]=function(_0x4171b3){if(_[_0xb31d('0x10')](this[_0xb31d('0x11')]['agents'][this['agent']['id']])){return logger['info'](_0xb31d('0x14'),this[_0xb31d('0x5')]['id'],this[_0xb31d('0x13')]['id']);}else{logger['info'](_0xb31d('0x1e'),this[_0xb31d('0x5')]['id'],this[_0xb31d('0x13')]['id']);util[_0xb31d('0x1f')](this[_0xb31d('0x4')],this[_0xb31d('0x5')]['id'],this['realtime'][_0xb31d('0x12')][this['agent']['id']],null,this[_0xb31d('0x15')]);this[_0xb31d('0x11')][_0xb31d('0x12')][this['agent']['id']][_0xb31d('0x17')]=![];this[_0xb31d('0x11')][_0xb31d('0x12')][this['agent']['id']][_0xb31d('0x18')]=undefined;util[_0xb31d('0x1a')](this[_0xb31d('0x5')]['id'],this[_0xb31d('0x11')]['agents'][this[_0xb31d('0x13')]['id']],_0x4171b3?_0xb31d('0x20'):'TIMEOUT');}if(!_0x4171b3){setTimeout(this[_0xb31d('0x6')][_0xb31d('0x8')](this),0x3e8);}};function agent(_0x5301fe,_0xaca609,_0x345cf9,_0x1dd7d2){return new Agent(_0x5301fe,_0xaca609,_0x345cf9,_0x1dd7d2);}module[_0xb31d('0x21')]=agent;