server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xed2d=['handleRun','info','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','channel','busy','busyQueue',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','handleTimeout','bind','timeout','drained','handleDrained','prototype'];(function(_0x2da662,_0x2407e5){var _0x31d3a5=function(_0x24866a){while(--_0x24866a){_0x2da662['push'](_0x2da662['shift']());}};_0x31d3a5(++_0x2407e5);}(_0xed2d,0x8b));var _0xded2=function(_0x165c96,_0x2269de){_0x165c96=_0x165c96-0x0;var _0x5c2420=_0xed2d[_0x165c96];return _0x5c2420;};'use strict';var _=require(_0xded2('0x0'));var uuid=require(_0xded2('0x1'));var util=require(_0xded2('0x2'));var logger=require(_0xded2('0x3'))(_0xded2('0x4'));var Agent=function(_0x345452,_0x398371,_0x20ddce,_0x3713be){this[_0xded2('0x5')]=uuid['v4']();this[_0xded2('0x6')]=_0x345452;this[_0xded2('0x7')]=_0x398371;this[_0xded2('0x8')]=_0x20ddce;this['routing']=_0x3713be;this['squeue'][_0xded2('0x9')](this['handleRun']['bind'](this),this[_0xded2('0xa')][_0xded2('0xb')](this));this['squeue']['on'](_0xded2('0xc'),this['handleTimeout'][_0xded2('0xb')](this));this['squeue']['on'](_0xded2('0xd'),this[_0xded2('0xe')]['bind'](this));};Agent[_0xded2('0xf')][_0xded2('0x9')]=function(){this[_0xded2('0x6')][_0xded2('0x9')](this[_0xded2('0x10')][_0xded2('0xb')](this),this[_0xded2('0xa')][_0xded2('0xb')](this));};Agent[_0xded2('0xf')]['handleDrained']=function(){this[_0xded2('0xa')](!![]);};Agent['prototype'][_0xded2('0x10')]=function(_0xd9798e){logger[_0xded2('0x11')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0xded2('0x6')]['id'],this['agent']['id']);if(_[_0xded2('0x12')](this['realtime'][_0xded2('0x13')][this[_0xded2('0x7')]['id']])){logger[_0xded2('0x11')](_0xded2('0x14'),this[_0xded2('0x6')]['id'],this[_0xded2('0x7')]['id']);setTimeout(this[_0xded2('0x9')][_0xded2('0xb')](this),0x3e8);}else{if(this[_0xded2('0x4')][_0xded2('0x15')]||util['isAgentAvailable'](this['squeue']['id'],this[_0xded2('0x8')][_0xded2('0x13')][this[_0xded2('0x7')]['id']],this[_0xded2('0x6')][_0xded2('0x16')],![])){this[_0xded2('0x8')][_0xded2('0x13')][this[_0xded2('0x7')]['id']][_0xded2('0x17')]=!![];this[_0xded2('0x8')]['agents'][this[_0xded2('0x7')]['id']][_0xded2('0x18')]=undefined;util['showNotification'](this[_0xded2('0x5')],this['squeue']['id'],this['realtime'][_0xded2('0x13')][this['agent']['id']],null,this[_0xded2('0x4')]);util['writeLog'](this[_0xded2('0x6')]['id'],this[_0xded2('0x8')][_0xded2('0x13')][this[_0xded2('0x7')]['id']],'RINGING'+(this[_0xded2('0x4')]['forcedOwnership']?_0xded2('0x19'):''));}else{logger['info'](_0xded2('0x1a'),this[_0xded2('0x6')]['id'],this[_0xded2('0x7')]['id']);setTimeout(this[_0xded2('0x9')][_0xded2('0xb')](this),0x3e8);}}};Agent[_0xded2('0xf')][_0xded2('0xa')]=function(_0xc1795b){if(_['isNil'](this[_0xded2('0x8')][_0xded2('0x13')][this[_0xded2('0x7')]['id']])){return logger[_0xded2('0x11')](_0xded2('0x14'),this[_0xded2('0x6')]['id'],this['agent']['id']);}else{logger[_0xded2('0x11')](_0xded2('0x1b'),this[_0xded2('0x6')]['id'],this['agent']['id']);util[_0xded2('0x1c')](this[_0xded2('0x5')],this['squeue']['id'],this[_0xded2('0x8')][_0xded2('0x13')][this[_0xded2('0x7')]['id']],null,this['routing']);this['realtime'][_0xded2('0x13')][this[_0xded2('0x7')]['id']][_0xded2('0x17')]=![];this[_0xded2('0x8')]['agents'][this['agent']['id']][_0xded2('0x18')]=undefined;util['writeLog'](this[_0xded2('0x6')]['id'],this[_0xded2('0x8')]['agents'][this[_0xded2('0x7')]['id']],_0xc1795b?_0xded2('0x1d'):_0xded2('0x1e'));}if(!_0xc1795b){setTimeout(this[_0xded2('0x9')]['bind'](this),0x3e8);}};function agent(_0x452351,_0x1a0055,_0x5a121a,_0x3f5981){return new Agent(_0x452351,_0x1a0055,_0x5a121a,_0x3f5981);}module['exports']=agent;