server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4e37=['handleTimeout','handleDrained','prototype','info','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','push','forcedOwnership','isAgentAvailable','busy','busyQueue','showNotification','writeLog','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT','lodash','routing','notificationId','squeue','agent','realtime','handleRun','bind'];(function(_0x1d6267,_0x1e8b7f){var _0x1ed05c=function(_0x2ab514){while(--_0x2ab514){_0x1d6267['push'](_0x1d6267['shift']());}};_0x1ed05c(++_0x1e8b7f);}(_0x4e37,0xd8));var _0x74e3=function(_0x59ed12,_0xf96ab6){_0x59ed12=_0x59ed12-0x0;var _0x3b6f60=_0x4e37[_0x59ed12];return _0x3b6f60;};'use strict';var _=require(_0x74e3('0x0'));var uuid=require('uuid');var util=require('./util');var logger=require('../../../../../config/logger')(_0x74e3('0x1'));var Agent=function(_0x116887,_0x19c26e,_0x53aa12,_0x7f223e){this[_0x74e3('0x2')]=uuid['v4']();this[_0x74e3('0x3')]=_0x116887;this[_0x74e3('0x4')]=_0x19c26e;this[_0x74e3('0x5')]=_0x53aa12;this[_0x74e3('0x1')]=_0x7f223e;this['squeue']['push'](this[_0x74e3('0x6')][_0x74e3('0x7')](this),this['handleTimeout']['bind'](this));this[_0x74e3('0x3')]['on']('timeout',this[_0x74e3('0x8')][_0x74e3('0x7')](this));this['squeue']['on']('drained',this[_0x74e3('0x9')][_0x74e3('0x7')](this));};Agent[_0x74e3('0xa')]['push']=function(){this['squeue']['push'](this['handleRun'][_0x74e3('0x7')](this),this[_0x74e3('0x8')][_0x74e3('0x7')](this));};Agent[_0x74e3('0xa')][_0x74e3('0x9')]=function(){this['handleTimeout'](!![]);};Agent[_0x74e3('0xa')][_0x74e3('0x6')]=function(_0x3e614c){logger[_0x74e3('0xb')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0x74e3('0x3')]['id'],this['agent']['id']);if(_[_0x74e3('0xc')](this[_0x74e3('0x5')][_0x74e3('0xd')][this['agent']['id']])){logger[_0x74e3('0xb')](_0x74e3('0xe'),this[_0x74e3('0x3')]['id'],this['agent']['id']);setTimeout(this[_0x74e3('0xf')][_0x74e3('0x7')](this),0x3e8);}else{if(this[_0x74e3('0x1')][_0x74e3('0x10')]||util[_0x74e3('0x11')](this[_0x74e3('0x3')]['id'],this[_0x74e3('0x5')]['agents'][this[_0x74e3('0x4')]['id']],this[_0x74e3('0x3')]['channel'],![])){this['realtime'][_0x74e3('0xd')][this[_0x74e3('0x4')]['id']][_0x74e3('0x12')]=!![];this[_0x74e3('0x5')]['agents'][this[_0x74e3('0x4')]['id']][_0x74e3('0x13')]=undefined;util[_0x74e3('0x14')](this[_0x74e3('0x2')],this[_0x74e3('0x3')]['id'],this[_0x74e3('0x5')]['agents'][this[_0x74e3('0x4')]['id']],null,this[_0x74e3('0x1')]);util[_0x74e3('0x15')](this[_0x74e3('0x3')]['id'],this[_0x74e3('0x5')]['agents'][this[_0x74e3('0x4')]['id']],_0x74e3('0x16')+(this[_0x74e3('0x1')][_0x74e3('0x10')]?':FORCED':''));}else{logger[_0x74e3('0xb')](_0x74e3('0x17'),this[_0x74e3('0x3')]['id'],this['agent']['id']);setTimeout(this['push'][_0x74e3('0x7')](this),0x3e8);}}};Agent['prototype'][_0x74e3('0x8')]=function(_0x424787){if(_['isNil'](this[_0x74e3('0x5')][_0x74e3('0xd')][this[_0x74e3('0x4')]['id']])){return logger['info'](_0x74e3('0xe'),this[_0x74e3('0x3')]['id'],this[_0x74e3('0x4')]['id']);}else{logger['info'](_0x74e3('0x18'),this[_0x74e3('0x3')]['id'],this[_0x74e3('0x4')]['id']);util[_0x74e3('0x19')](this['notificationId'],this[_0x74e3('0x3')]['id'],this[_0x74e3('0x5')][_0x74e3('0xd')][this[_0x74e3('0x4')]['id']],null,this['routing']);this[_0x74e3('0x5')][_0x74e3('0xd')][this[_0x74e3('0x4')]['id']][_0x74e3('0x12')]=![];this[_0x74e3('0x5')][_0x74e3('0xd')][this[_0x74e3('0x4')]['id']][_0x74e3('0x13')]=undefined;util[_0x74e3('0x15')](this['squeue']['id'],this[_0x74e3('0x5')][_0x74e3('0xd')][this[_0x74e3('0x4')]['id']],_0x424787?_0x74e3('0x1a'):_0x74e3('0x1b'));}if(!_0x424787){setTimeout(this['push'][_0x74e3('0x7')](this),0x3e8);}};function agent(_0x50ddff,_0x20aec3,_0x479437,_0x545087){return new Agent(_0x50ddff,_0x20aec3,_0x479437,_0x545087);}module['exports']=agent;