server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xf4eb=['realtime','routing','handleRun','bind','timeout','handleTimeout','drained','prototype','push','handleDrained','isNil','agents','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','isAgentAvailable','channel','busy','busyQueue','showNotification','writeLog','RINGING',':FORCED','hideNotification','STOP','TIMEOUT','exports','lodash','notificationId','squeue','agent'];(function(_0x2443ca,_0x215399){var _0x5933df=function(_0x65b03f){while(--_0x65b03f){_0x2443ca['push'](_0x2443ca['shift']());}};_0x5933df(++_0x215399);}(_0xf4eb,0xec));var _0xbf4e=function(_0x4d6b07,_0x164eac){_0x4d6b07=_0x4d6b07-0x0;var _0x29e36a=_0xf4eb[_0x4d6b07];return _0x29e36a;};'use strict';var _=require(_0xbf4e('0x0'));var uuid=require('uuid');var util=require('./util');var logger=require('../../../../../config/logger')('routing');var Agent=function(_0xbbbf01,_0x49d80e,_0x4e7fa7,_0x2e3070){this[_0xbf4e('0x1')]=uuid['v4']();this[_0xbf4e('0x2')]=_0xbbbf01;this[_0xbf4e('0x3')]=_0x49d80e;this[_0xbf4e('0x4')]=_0x4e7fa7;this[_0xbf4e('0x5')]=_0x2e3070;this[_0xbf4e('0x2')]['push'](this[_0xbf4e('0x6')]['bind'](this),this['handleTimeout'][_0xbf4e('0x7')](this));this[_0xbf4e('0x2')]['on'](_0xbf4e('0x8'),this[_0xbf4e('0x9')][_0xbf4e('0x7')](this));this[_0xbf4e('0x2')]['on'](_0xbf4e('0xa'),this['handleDrained']['bind'](this));};Agent[_0xbf4e('0xb')]['push']=function(){this[_0xbf4e('0x2')][_0xbf4e('0xc')](this['handleRun'][_0xbf4e('0x7')](this),this['handleTimeout']['bind'](this));};Agent[_0xbf4e('0xb')][_0xbf4e('0xd')]=function(){this[_0xbf4e('0x9')](!![]);};Agent[_0xbf4e('0xb')][_0xbf4e('0x6')]=function(_0x61bd54){logger['info']('[%s][AGENT]\x20try\x20with\x20%s',this[_0xbf4e('0x2')]['id'],this[_0xbf4e('0x3')]['id']);if(_[_0xbf4e('0xe')](this['realtime'][_0xbf4e('0xf')][this[_0xbf4e('0x3')]['id']])){logger[_0xbf4e('0x10')](_0xbf4e('0x11'),this['squeue']['id'],this[_0xbf4e('0x3')]['id']);setTimeout(this['push']['bind'](this),0x3e8);}else{if(this['routing']['forcedOwnership']||util[_0xbf4e('0x12')](this[_0xbf4e('0x2')]['id'],this[_0xbf4e('0x4')]['agents'][this['agent']['id']],this[_0xbf4e('0x2')][_0xbf4e('0x13')],![])){this[_0xbf4e('0x4')][_0xbf4e('0xf')][this[_0xbf4e('0x3')]['id']][_0xbf4e('0x14')]=!![];this[_0xbf4e('0x4')][_0xbf4e('0xf')][this[_0xbf4e('0x3')]['id']][_0xbf4e('0x15')]=undefined;util[_0xbf4e('0x16')](this['notificationId'],this[_0xbf4e('0x2')]['id'],this[_0xbf4e('0x4')]['agents'][this[_0xbf4e('0x3')]['id']],null,this[_0xbf4e('0x5')]);util[_0xbf4e('0x17')](this[_0xbf4e('0x2')]['id'],this[_0xbf4e('0x4')]['agents'][this[_0xbf4e('0x3')]['id']],_0xbf4e('0x18')+(this[_0xbf4e('0x5')]['forcedOwnership']?_0xbf4e('0x19'):''));}else{logger['info']('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0xbf4e('0x2')]['id'],this['agent']['id']);setTimeout(this[_0xbf4e('0xc')][_0xbf4e('0x7')](this),0x3e8);}}};Agent[_0xbf4e('0xb')][_0xbf4e('0x9')]=function(_0x5c912f){if(_[_0xbf4e('0xe')](this[_0xbf4e('0x4')][_0xbf4e('0xf')][this['agent']['id']])){return logger[_0xbf4e('0x10')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xbf4e('0x2')]['id'],this[_0xbf4e('0x3')]['id']);}else{logger[_0xbf4e('0x10')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0xbf4e('0x2')]['id'],this[_0xbf4e('0x3')]['id']);util[_0xbf4e('0x1a')](this[_0xbf4e('0x1')],this[_0xbf4e('0x2')]['id'],this[_0xbf4e('0x4')]['agents'][this[_0xbf4e('0x3')]['id']],null,this[_0xbf4e('0x5')]);this['realtime'][_0xbf4e('0xf')][this[_0xbf4e('0x3')]['id']]['busy']=![];this[_0xbf4e('0x4')]['agents'][this[_0xbf4e('0x3')]['id']]['busyQueue']=undefined;util[_0xbf4e('0x17')](this[_0xbf4e('0x2')]['id'],this[_0xbf4e('0x4')]['agents'][this[_0xbf4e('0x3')]['id']],_0x5c912f?_0xbf4e('0x1b'):_0xbf4e('0x1c'));}if(!_0x5c912f){setTimeout(this[_0xbf4e('0xc')][_0xbf4e('0x7')](this),0x3e8);}};function agent(_0x477873,_0x5b8440,_0x99b320,_0x3dbb2b){return new Agent(_0x477873,_0x5b8440,_0x99b320,_0x3dbb2b);}module[_0xbf4e('0x1d')]=agent;