server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
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  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xe4bd=['uuid','./util','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','handleRun','handleTimeout','timeout','bind','drained','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','isAgentAvailable','channel','busyQueue','showNotification','writeLog','RINGING','forcedOwnership',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','busy','TIMEOUT','exports','lodash'];(function(_0x5eb22e,_0x27cbac){var _0x27fed5=function(_0x565467){while(--_0x565467){_0x5eb22e['push'](_0x5eb22e['shift']());}};_0x27fed5(++_0x27cbac);}(_0xe4bd,0x6b));var _0xde4b=function(_0x5672d8,_0x32bcd7){_0x5672d8=_0x5672d8-0x0;var _0x382943=_0xe4bd[_0x5672d8];return _0x382943;};'use strict';var _=require(_0xde4b('0x0'));var uuid=require(_0xde4b('0x1'));var util=require(_0xde4b('0x2'));var logger=require(_0xde4b('0x3'))(_0xde4b('0x4'));var Agent=function(_0x235cd9,_0xb0eedc,_0x94eb83,_0x316923){this[_0xde4b('0x5')]=uuid['v4']();this[_0xde4b('0x6')]=_0x235cd9;this[_0xde4b('0x7')]=_0xb0eedc;this[_0xde4b('0x8')]=_0x94eb83;this[_0xde4b('0x4')]=_0x316923;this[_0xde4b('0x6')][_0xde4b('0x9')](this[_0xde4b('0xa')]['bind'](this),this[_0xde4b('0xb')]['bind'](this));this[_0xde4b('0x6')]['on'](_0xde4b('0xc'),this[_0xde4b('0xb')][_0xde4b('0xd')](this));this[_0xde4b('0x6')]['on'](_0xde4b('0xe'),this[_0xde4b('0xf')][_0xde4b('0xd')](this));};Agent[_0xde4b('0x10')]['push']=function(){this['squeue']['push'](this[_0xde4b('0xa')]['bind'](this),this[_0xde4b('0xb')][_0xde4b('0xd')](this));};Agent[_0xde4b('0x10')]['handleDrained']=function(){this[_0xde4b('0xb')](!![]);};Agent[_0xde4b('0x10')][_0xde4b('0xa')]=function(_0x120930){logger[_0xde4b('0x11')](_0xde4b('0x12'),this[_0xde4b('0x6')]['id'],this[_0xde4b('0x7')]['id']);if(_[_0xde4b('0x13')](this[_0xde4b('0x8')][_0xde4b('0x14')][this[_0xde4b('0x7')]['id']])){logger[_0xde4b('0x11')](_0xde4b('0x15'),this['squeue']['id'],this['agent']['id']);setTimeout(this[_0xde4b('0x9')][_0xde4b('0xd')](this),0x3e8);}else{if(this[_0xde4b('0x4')]['forcedOwnership']||util[_0xde4b('0x16')](this['squeue']['id'],this[_0xde4b('0x8')][_0xde4b('0x14')][this[_0xde4b('0x7')]['id']],this['squeue'][_0xde4b('0x17')],![])){this['realtime'][_0xde4b('0x14')][this[_0xde4b('0x7')]['id']]['busy']=!![];this[_0xde4b('0x8')][_0xde4b('0x14')][this[_0xde4b('0x7')]['id']][_0xde4b('0x18')]=undefined;util[_0xde4b('0x19')](this[_0xde4b('0x5')],this[_0xde4b('0x6')]['id'],this['realtime'][_0xde4b('0x14')][this[_0xde4b('0x7')]['id']],null,this['routing']);util[_0xde4b('0x1a')](this[_0xde4b('0x6')]['id'],this[_0xde4b('0x8')]['agents'][this[_0xde4b('0x7')]['id']],_0xde4b('0x1b')+(this[_0xde4b('0x4')][_0xde4b('0x1c')]?_0xde4b('0x1d'):''));}else{logger[_0xde4b('0x11')](_0xde4b('0x1e'),this[_0xde4b('0x6')]['id'],this[_0xde4b('0x7')]['id']);setTimeout(this[_0xde4b('0x9')][_0xde4b('0xd')](this),0x3e8);}}};Agent[_0xde4b('0x10')][_0xde4b('0xb')]=function(_0x1256ac){if(_[_0xde4b('0x13')](this['realtime'][_0xde4b('0x14')][this['agent']['id']])){return logger[_0xde4b('0x11')](_0xde4b('0x15'),this['squeue']['id'],this[_0xde4b('0x7')]['id']);}else{logger[_0xde4b('0x11')](_0xde4b('0x1f'),this[_0xde4b('0x6')]['id'],this[_0xde4b('0x7')]['id']);util[_0xde4b('0x20')](this['notificationId'],this['squeue']['id'],this[_0xde4b('0x8')][_0xde4b('0x14')][this[_0xde4b('0x7')]['id']],null,this[_0xde4b('0x4')]);this['realtime'][_0xde4b('0x14')][this[_0xde4b('0x7')]['id']][_0xde4b('0x21')]=![];this[_0xde4b('0x8')][_0xde4b('0x14')][this[_0xde4b('0x7')]['id']][_0xde4b('0x18')]=undefined;util['writeLog'](this['squeue']['id'],this[_0xde4b('0x8')][_0xde4b('0x14')][this[_0xde4b('0x7')]['id']],_0x1256ac?'STOP':_0xde4b('0x22'));}if(!_0x1256ac){setTimeout(this[_0xde4b('0x9')][_0xde4b('0xd')](this),0x3e8);}};function agent(_0x28053a,_0xdbab83,_0x57416d,_0x5b0423){return new Agent(_0x28053a,_0xdbab83,_0x57416d,_0x5b0423);}module[_0xde4b('0x23')]=agent;