Built motion from commit (unavailable).|2.5.11
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xcf7d=['prototype','handleRun','info','isNil','agents','forcedOwnership','isAgentAvailable','channel','busy','busyQueue','showNotification','writeLog','RINGING','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','TIMEOUT','exports','./util','../../../../../config/logger','notificationId','squeue','agent','realtime','routing','push','bind','timeout','handleTimeout','handleDrained'];(function(_0x4c25a3,_0x464461){var _0x3dc49d=function(_0x5a8fc7){while(--_0x5a8fc7){_0x4c25a3['push'](_0x4c25a3['shift']());}};_0x3dc49d(++_0x464461);}(_0xcf7d,0x8a));var _0xdcf7=function(_0x3e2f66,_0xcfe66d){_0x3e2f66=_0x3e2f66-0x0;var _0x98a963=_0xcf7d[_0x3e2f66];return _0x98a963;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require(_0xdcf7('0x0'));var logger=require(_0xdcf7('0x1'))('routing');var Agent=function(_0x202193,_0x47ba89,_0x13821d,_0x5502a8){this[_0xdcf7('0x2')]=uuid['v4']();this[_0xdcf7('0x3')]=_0x202193;this[_0xdcf7('0x4')]=_0x47ba89;this[_0xdcf7('0x5')]=_0x13821d;this[_0xdcf7('0x6')]=_0x5502a8;this[_0xdcf7('0x3')][_0xdcf7('0x7')](this['handleRun'][_0xdcf7('0x8')](this),this['handleTimeout'][_0xdcf7('0x8')](this));this[_0xdcf7('0x3')]['on'](_0xdcf7('0x9'),this[_0xdcf7('0xa')]['bind'](this));this['squeue']['on']('drained',this[_0xdcf7('0xb')][_0xdcf7('0x8')](this));};Agent[_0xdcf7('0xc')][_0xdcf7('0x7')]=function(){this['squeue'][_0xdcf7('0x7')](this[_0xdcf7('0xd')][_0xdcf7('0x8')](this),this['handleTimeout'][_0xdcf7('0x8')](this));};Agent['prototype'][_0xdcf7('0xb')]=function(){this['handleTimeout'](!![]);};Agent[_0xdcf7('0xc')]['handleRun']=function(_0x6a8cee){logger[_0xdcf7('0xe')]('[%s][AGENT]\x20try\x20with\x20%s',this['squeue']['id'],this[_0xdcf7('0x4')]['id']);if(_[_0xdcf7('0xf')](this[_0xdcf7('0x5')][_0xdcf7('0x10')][this[_0xdcf7('0x4')]['id']])){logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this[_0xdcf7('0x4')]['id']);setTimeout(this['push'][_0xdcf7('0x8')](this),0x3e8);}else{if(this[_0xdcf7('0x6')][_0xdcf7('0x11')]||util[_0xdcf7('0x12')](this['squeue']['id'],this[_0xdcf7('0x5')]['agents'][this[_0xdcf7('0x4')]['id']],this[_0xdcf7('0x3')][_0xdcf7('0x13')],![])){this[_0xdcf7('0x5')][_0xdcf7('0x10')][this[_0xdcf7('0x4')]['id']][_0xdcf7('0x14')]=!![];this[_0xdcf7('0x5')][_0xdcf7('0x10')][this[_0xdcf7('0x4')]['id']][_0xdcf7('0x15')]=undefined;util[_0xdcf7('0x16')](this[_0xdcf7('0x2')],this[_0xdcf7('0x3')]['id'],this[_0xdcf7('0x5')][_0xdcf7('0x10')][this[_0xdcf7('0x4')]['id']],null,this['routing']);util[_0xdcf7('0x17')](this[_0xdcf7('0x3')]['id'],this['realtime'][_0xdcf7('0x10')][this[_0xdcf7('0x4')]['id']],_0xdcf7('0x18')+(this[_0xdcf7('0x6')][_0xdcf7('0x11')]?':FORCED':''));}else{logger[_0xdcf7('0xe')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this['squeue']['id'],this[_0xdcf7('0x4')]['id']);setTimeout(this[_0xdcf7('0x7')][_0xdcf7('0x8')](this),0x3e8);}}};Agent[_0xdcf7('0xc')][_0xdcf7('0xa')]=function(_0x10df36){if(_['isNil'](this['realtime'][_0xdcf7('0x10')][this[_0xdcf7('0x4')]['id']])){return logger['info'](_0xdcf7('0x19'),this['squeue']['id'],this[_0xdcf7('0x4')]['id']);}else{logger[_0xdcf7('0xe')](_0xdcf7('0x1a'),this[_0xdcf7('0x3')]['id'],this[_0xdcf7('0x4')]['id']);util[_0xdcf7('0x1b')](this[_0xdcf7('0x2')],this[_0xdcf7('0x3')]['id'],this[_0xdcf7('0x5')]['agents'][this[_0xdcf7('0x4')]['id']],null,this[_0xdcf7('0x6')]);this[_0xdcf7('0x5')]['agents'][this[_0xdcf7('0x4')]['id']][_0xdcf7('0x14')]=![];this[_0xdcf7('0x5')][_0xdcf7('0x10')][this[_0xdcf7('0x4')]['id']][_0xdcf7('0x15')]=undefined;util['writeLog'](this[_0xdcf7('0x3')]['id'],this[_0xdcf7('0x5')]['agents'][this['agent']['id']],_0x10df36?'STOP':_0xdcf7('0x1c'));}if(!_0x10df36){setTimeout(this[_0xdcf7('0x7')][_0xdcf7('0x8')](this),0x3e8);}};function agent(_0x147276,_0x4cccf6,_0x20de7c,_0x4a23de){return new Agent(_0x147276,_0x4cccf6,_0x20de7c,_0x4a23de);}module[_0xdcf7('0x1d')]=agent;