server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x74b8=['isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','channel','busyQueue','showNotification','writeLog','RINGING','forcedOwnership',':FORCED','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','exports','./util','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','info'];(function(_0x3f7527,_0x17e190){var _0x4963c7=function(_0x57bc58){while(--_0x57bc58){_0x3f7527['push'](_0x3f7527['shift']());}};_0x4963c7(++_0x17e190);}(_0x74b8,0x86));var _0x874b=function(_0x36dfbd,_0x5bfe2d){_0x36dfbd=_0x36dfbd-0x0;var _0x4ecad9=_0x74b8[_0x36dfbd];return _0x4ecad9;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require(_0x874b('0x0'));var logger=require(_0x874b('0x1'))(_0x874b('0x2'));var Agent=function(_0x43057a,_0x3ef033,_0x2ac847,_0x22832c){this[_0x874b('0x3')]=uuid['v4']();this[_0x874b('0x4')]=_0x43057a;this[_0x874b('0x5')]=_0x3ef033;this[_0x874b('0x6')]=_0x2ac847;this[_0x874b('0x2')]=_0x22832c;this[_0x874b('0x4')][_0x874b('0x7')](this[_0x874b('0x8')][_0x874b('0x9')](this),this[_0x874b('0xa')]['bind'](this));this[_0x874b('0x4')]['on'](_0x874b('0xb'),this[_0x874b('0xa')][_0x874b('0x9')](this));this[_0x874b('0x4')]['on'](_0x874b('0xc'),this[_0x874b('0xd')]['bind'](this));};Agent[_0x874b('0xe')][_0x874b('0x7')]=function(){this[_0x874b('0x4')][_0x874b('0x7')](this['handleRun'][_0x874b('0x9')](this),this[_0x874b('0xa')][_0x874b('0x9')](this));};Agent[_0x874b('0xe')]['handleDrained']=function(){this[_0x874b('0xa')](!![]);};Agent[_0x874b('0xe')][_0x874b('0x8')]=function(_0x3ee409){logger[_0x874b('0xf')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0x874b('0x4')]['id'],this[_0x874b('0x5')]['id']);if(_[_0x874b('0x10')](this['realtime'][_0x874b('0x11')][this[_0x874b('0x5')]['id']])){logger['info'](_0x874b('0x12'),this[_0x874b('0x4')]['id'],this[_0x874b('0x5')]['id']);setTimeout(this[_0x874b('0x7')]['bind'](this),0x3e8);}else{if(this[_0x874b('0x2')]['forcedOwnership']||util['isAgentAvailable'](this[_0x874b('0x4')]['id'],this[_0x874b('0x6')][_0x874b('0x11')][this[_0x874b('0x5')]['id']],this[_0x874b('0x4')][_0x874b('0x13')],![])){this[_0x874b('0x6')]['agents'][this[_0x874b('0x5')]['id']]['busy']=!![];this['realtime'][_0x874b('0x11')][this['agent']['id']][_0x874b('0x14')]=undefined;util[_0x874b('0x15')](this['notificationId'],this[_0x874b('0x4')]['id'],this[_0x874b('0x6')][_0x874b('0x11')][this[_0x874b('0x5')]['id']],null,this[_0x874b('0x2')]);util[_0x874b('0x16')](this[_0x874b('0x4')]['id'],this[_0x874b('0x6')][_0x874b('0x11')][this['agent']['id']],_0x874b('0x17')+(this['routing'][_0x874b('0x18')]?_0x874b('0x19'):''));}else{logger[_0x874b('0xf')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this['squeue']['id'],this[_0x874b('0x5')]['id']);setTimeout(this['push'][_0x874b('0x9')](this),0x3e8);}}};Agent[_0x874b('0xe')][_0x874b('0xa')]=function(_0x23ed47){if(_[_0x874b('0x10')](this[_0x874b('0x6')][_0x874b('0x11')][this[_0x874b('0x5')]['id']])){return logger[_0x874b('0xf')](_0x874b('0x12'),this[_0x874b('0x4')]['id'],this[_0x874b('0x5')]['id']);}else{logger[_0x874b('0xf')](_0x874b('0x1a'),this[_0x874b('0x4')]['id'],this[_0x874b('0x5')]['id']);util[_0x874b('0x1b')](this[_0x874b('0x3')],this[_0x874b('0x4')]['id'],this[_0x874b('0x6')][_0x874b('0x11')][this[_0x874b('0x5')]['id']],null,this['routing']);this[_0x874b('0x6')][_0x874b('0x11')][this[_0x874b('0x5')]['id']]['busy']=![];this['realtime']['agents'][this['agent']['id']]['busyQueue']=undefined;util[_0x874b('0x16')](this[_0x874b('0x4')]['id'],this['realtime'][_0x874b('0x11')][this[_0x874b('0x5')]['id']],_0x23ed47?_0x874b('0x1c'):'TIMEOUT');}if(!_0x23ed47){setTimeout(this[_0x874b('0x7')]['bind'](this),0x3e8);}};function agent(_0x2264b3,_0x548842,_0x1421ad,_0x5cb0df){return new Agent(_0x2264b3,_0x548842,_0x1421ad,_0x5cb0df);}module[_0x874b('0x1d')]=agent;