server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0x9c82=['handleTimeout','drained','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','busy','busyQueue','showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT','exports','lodash','uuid','routing','notificationId','squeue','agent','realtime','push','handleRun','bind','timeout'];(function(_0x55d8d2,_0x104bef){var _0x2fb3bc=function(_0x5f0e7a){while(--_0x5f0e7a){_0x55d8d2['push'](_0x55d8d2['shift']());}};_0x2fb3bc(++_0x104bef);}(_0x9c82,0xc1));var _0x29c8=function(_0x286fd5,_0xa9d410){_0x286fd5=_0x286fd5-0x0;var _0x4ddfd1=_0x9c82[_0x286fd5];return _0x4ddfd1;};'use strict';var _=require(_0x29c8('0x0'));var uuid=require(_0x29c8('0x1'));var util=require('./util');var logger=require('../../../../../config/logger')(_0x29c8('0x2'));var Agent=function(_0x40a674,_0x1f7215,_0x5ad086,_0x10616){this[_0x29c8('0x3')]=uuid['v4']();this[_0x29c8('0x4')]=_0x40a674;this[_0x29c8('0x5')]=_0x1f7215;this[_0x29c8('0x6')]=_0x5ad086;this[_0x29c8('0x2')]=_0x10616;this[_0x29c8('0x4')][_0x29c8('0x7')](this[_0x29c8('0x8')][_0x29c8('0x9')](this),this['handleTimeout'][_0x29c8('0x9')](this));this['squeue']['on'](_0x29c8('0xa'),this[_0x29c8('0xb')][_0x29c8('0x9')](this));this[_0x29c8('0x4')]['on'](_0x29c8('0xc'),this[_0x29c8('0xd')][_0x29c8('0x9')](this));};Agent[_0x29c8('0xe')][_0x29c8('0x7')]=function(){this[_0x29c8('0x4')][_0x29c8('0x7')](this['handleRun'][_0x29c8('0x9')](this),this[_0x29c8('0xb')]['bind'](this));};Agent[_0x29c8('0xe')]['handleDrained']=function(){this[_0x29c8('0xb')](!![]);};Agent[_0x29c8('0xe')][_0x29c8('0x8')]=function(_0x44e654){logger[_0x29c8('0xf')](_0x29c8('0x10'),this[_0x29c8('0x4')]['id'],this[_0x29c8('0x5')]['id']);if(_[_0x29c8('0x11')](this[_0x29c8('0x6')][_0x29c8('0x12')][this['agent']['id']])){logger[_0x29c8('0xf')](_0x29c8('0x13'),this['squeue']['id'],this[_0x29c8('0x5')]['id']);setTimeout(this['push']['bind'](this),0x3e8);}else{if(this[_0x29c8('0x2')][_0x29c8('0x14')]||util[_0x29c8('0x15')](this['squeue']['id'],this[_0x29c8('0x6')][_0x29c8('0x12')][this['agent']['id']],this[_0x29c8('0x4')]['channel'],![])){this[_0x29c8('0x6')][_0x29c8('0x12')][this[_0x29c8('0x5')]['id']][_0x29c8('0x16')]=!![];this['realtime'][_0x29c8('0x12')][this[_0x29c8('0x5')]['id']][_0x29c8('0x17')]=undefined;util[_0x29c8('0x18')](this[_0x29c8('0x3')],this['squeue']['id'],this[_0x29c8('0x6')][_0x29c8('0x12')][this[_0x29c8('0x5')]['id']],null,this['routing']);util[_0x29c8('0x19')](this[_0x29c8('0x4')]['id'],this[_0x29c8('0x6')][_0x29c8('0x12')][this[_0x29c8('0x5')]['id']],_0x29c8('0x1a')+(this['routing'][_0x29c8('0x14')]?_0x29c8('0x1b'):''));}else{logger[_0x29c8('0xf')](_0x29c8('0x1c'),this['squeue']['id'],this[_0x29c8('0x5')]['id']);setTimeout(this[_0x29c8('0x7')][_0x29c8('0x9')](this),0x3e8);}}};Agent[_0x29c8('0xe')]['handleTimeout']=function(_0x36719c){if(_['isNil'](this['realtime'][_0x29c8('0x12')][this['agent']['id']])){return logger[_0x29c8('0xf')](_0x29c8('0x13'),this[_0x29c8('0x4')]['id'],this[_0x29c8('0x5')]['id']);}else{logger[_0x29c8('0xf')](_0x29c8('0x1d'),this['squeue']['id'],this[_0x29c8('0x5')]['id']);util[_0x29c8('0x1e')](this[_0x29c8('0x3')],this[_0x29c8('0x4')]['id'],this[_0x29c8('0x6')][_0x29c8('0x12')][this[_0x29c8('0x5')]['id']],null,this[_0x29c8('0x2')]);this[_0x29c8('0x6')][_0x29c8('0x12')][this[_0x29c8('0x5')]['id']][_0x29c8('0x16')]=![];this[_0x29c8('0x6')]['agents'][this['agent']['id']][_0x29c8('0x17')]=undefined;util['writeLog'](this['squeue']['id'],this[_0x29c8('0x6')]['agents'][this[_0x29c8('0x5')]['id']],_0x36719c?_0x29c8('0x1f'):_0x29c8('0x20'));}if(!_0x36719c){setTimeout(this[_0x29c8('0x7')][_0x29c8('0x9')](this),0x3e8);}};function agent(_0x85d416,_0x93ebb2,_0x396f72,_0x237909){return new Agent(_0x85d416,_0x93ebb2,_0x396f72,_0x237909);}module[_0x29c8('0x21')]=agent;