server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x5002=['[%s][AGENT]\x20try\x20with\x20%s','isNil','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','agents','channel','busy','busyQueue','showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT','exports','../../../../../config/logger','notificationId','squeue','agent','realtime','routing','handleRun','bind','handleTimeout','timeout','drained','handleDrained','push','prototype','info'];(function(_0x236d24,_0x29e80a){var _0x1574cf=function(_0x5d1dad){while(--_0x5d1dad){_0x236d24['push'](_0x236d24['shift']());}};_0x1574cf(++_0x29e80a);}(_0x5002,0x189));var _0x2500=function(_0xd5fd5c,_0x3e2a66){_0xd5fd5c=_0xd5fd5c-0x0;var _0x3b0663=_0x5002[_0xd5fd5c];return _0x3b0663;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require('./util');var logger=require(_0x2500('0x0'))('routing');var Agent=function(_0x1a11b3,_0x3317d3,_0x2de830,_0x329604){this[_0x2500('0x1')]=uuid['v4']();this[_0x2500('0x2')]=_0x1a11b3;this[_0x2500('0x3')]=_0x3317d3;this[_0x2500('0x4')]=_0x2de830;this[_0x2500('0x5')]=_0x329604;this['squeue']['push'](this[_0x2500('0x6')][_0x2500('0x7')](this),this[_0x2500('0x8')][_0x2500('0x7')](this));this['squeue']['on'](_0x2500('0x9'),this[_0x2500('0x8')]['bind'](this));this[_0x2500('0x2')]['on'](_0x2500('0xa'),this[_0x2500('0xb')][_0x2500('0x7')](this));};Agent['prototype']['push']=function(){this[_0x2500('0x2')][_0x2500('0xc')](this['handleRun']['bind'](this),this[_0x2500('0x8')][_0x2500('0x7')](this));};Agent[_0x2500('0xd')][_0x2500('0xb')]=function(){this['handleTimeout'](!![]);};Agent[_0x2500('0xd')][_0x2500('0x6')]=function(_0x34e9af){logger[_0x2500('0xe')](_0x2500('0xf'),this['squeue']['id'],this[_0x2500('0x3')]['id']);if(_[_0x2500('0x10')](this['realtime']['agents'][this[_0x2500('0x3')]['id']])){logger[_0x2500('0xe')](_0x2500('0x11'),this[_0x2500('0x2')]['id'],this[_0x2500('0x3')]['id']);setTimeout(this[_0x2500('0xc')][_0x2500('0x7')](this),0x3e8);}else{if(this['routing'][_0x2500('0x12')]||util[_0x2500('0x13')](this[_0x2500('0x2')]['id'],this[_0x2500('0x4')][_0x2500('0x14')][this['agent']['id']],this[_0x2500('0x2')][_0x2500('0x15')],![])){this[_0x2500('0x4')][_0x2500('0x14')][this[_0x2500('0x3')]['id']][_0x2500('0x16')]=!![];this[_0x2500('0x4')][_0x2500('0x14')][this[_0x2500('0x3')]['id']][_0x2500('0x17')]=undefined;util[_0x2500('0x18')](this['notificationId'],this['squeue']['id'],this[_0x2500('0x4')][_0x2500('0x14')][this[_0x2500('0x3')]['id']],null,this['routing']);util[_0x2500('0x19')](this['squeue']['id'],this[_0x2500('0x4')]['agents'][this[_0x2500('0x3')]['id']],_0x2500('0x1a')+(this[_0x2500('0x5')]['forcedOwnership']?_0x2500('0x1b'):''));}else{logger[_0x2500('0xe')](_0x2500('0x1c'),this[_0x2500('0x2')]['id'],this['agent']['id']);setTimeout(this[_0x2500('0xc')][_0x2500('0x7')](this),0x3e8);}}};Agent['prototype'][_0x2500('0x8')]=function(_0x207e60){if(_[_0x2500('0x10')](this['realtime'][_0x2500('0x14')][this[_0x2500('0x3')]['id']])){return logger[_0x2500('0xe')](_0x2500('0x11'),this['squeue']['id'],this[_0x2500('0x3')]['id']);}else{logger['info'](_0x2500('0x1d'),this[_0x2500('0x2')]['id'],this[_0x2500('0x3')]['id']);util[_0x2500('0x1e')](this[_0x2500('0x1')],this[_0x2500('0x2')]['id'],this[_0x2500('0x4')][_0x2500('0x14')][this['agent']['id']],null,this['routing']);this[_0x2500('0x4')][_0x2500('0x14')][this[_0x2500('0x3')]['id']][_0x2500('0x16')]=![];this[_0x2500('0x4')][_0x2500('0x14')][this[_0x2500('0x3')]['id']]['busyQueue']=undefined;util[_0x2500('0x19')](this[_0x2500('0x2')]['id'],this[_0x2500('0x4')][_0x2500('0x14')][this[_0x2500('0x3')]['id']],_0x207e60?_0x2500('0x1f'):_0x2500('0x20'));}if(!_0x207e60){setTimeout(this[_0x2500('0xc')][_0x2500('0x7')](this),0x3e8);}};function agent(_0x16b1c4,_0x52132b,_0xbd62c,_0x1e0be4){return new Agent(_0x16b1c4,_0x52132b,_0xbd62c,_0x1e0be4);}module[_0x2500('0x21')]=agent;