Built motion from commit 19a84241.|2.5.34
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x5ce0=['squeue','agent','realtime','push','handleRun','bind','timeout','handleTimeout','handleDrained','prototype','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busy','showNotification','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','hideNotification','notificationId','busyQueue','writeLog','TIMEOUT','uuid','../../../../../config/logger','routing'];(function(_0x49b2b7,_0x1710bb){var _0x323d2a=function(_0x26f1d7){while(--_0x26f1d7){_0x49b2b7['push'](_0x49b2b7['shift']());}};_0x323d2a(++_0x1710bb);}(_0x5ce0,0x171));var _0x05ce=function(_0x35485a,_0x91cdd4){_0x35485a=_0x35485a-0x0;var _0x5148e6=_0x5ce0[_0x35485a];return _0x5148e6;};'use strict';var _=require('lodash');var uuid=require(_0x05ce('0x0'));var util=require('./util');var logger=require(_0x05ce('0x1'))(_0x05ce('0x2'));var Agent=function(_0x2fca11,_0x39e95f,_0x1caa7b,_0x4a6441){this['notificationId']=uuid['v4']();this[_0x05ce('0x3')]=_0x2fca11;this[_0x05ce('0x4')]=_0x39e95f;this[_0x05ce('0x5')]=_0x1caa7b;this[_0x05ce('0x2')]=_0x4a6441;this[_0x05ce('0x3')][_0x05ce('0x6')](this[_0x05ce('0x7')][_0x05ce('0x8')](this),this['handleTimeout'][_0x05ce('0x8')](this));this['squeue']['on'](_0x05ce('0x9'),this[_0x05ce('0xa')][_0x05ce('0x8')](this));this[_0x05ce('0x3')]['on']('drained',this[_0x05ce('0xb')]['bind'](this));};Agent[_0x05ce('0xc')][_0x05ce('0x6')]=function(){this[_0x05ce('0x3')][_0x05ce('0x6')](this['handleRun'][_0x05ce('0x8')](this),this[_0x05ce('0xa')]['bind'](this));};Agent[_0x05ce('0xc')][_0x05ce('0xb')]=function(){this[_0x05ce('0xa')](!![]);};Agent[_0x05ce('0xc')]['handleRun']=function(_0x4ffc7c){logger['info'](_0x05ce('0xd'),this[_0x05ce('0x3')]['id'],this[_0x05ce('0x4')]['id']);if(_[_0x05ce('0xe')](this[_0x05ce('0x5')][_0x05ce('0xf')][this['agent']['id']])){logger[_0x05ce('0x10')](_0x05ce('0x11'),this[_0x05ce('0x3')]['id'],this[_0x05ce('0x4')]['id']);setTimeout(this[_0x05ce('0x6')][_0x05ce('0x8')](this),0x3e8);}else{if(this['routing'][_0x05ce('0x12')]||util[_0x05ce('0x13')](this['squeue']['id'],this['realtime'][_0x05ce('0xf')][this['agent']['id']],this['squeue'][_0x05ce('0x14')],![])){this[_0x05ce('0x5')][_0x05ce('0xf')][this[_0x05ce('0x4')]['id']][_0x05ce('0x15')]=!![];this[_0x05ce('0x5')][_0x05ce('0xf')][this[_0x05ce('0x4')]['id']]['busyQueue']=undefined;util[_0x05ce('0x16')](this['notificationId'],this['squeue']['id'],this[_0x05ce('0x5')][_0x05ce('0xf')][this[_0x05ce('0x4')]['id']],null,this['routing']);util['writeLog'](this['squeue']['id'],this['realtime'][_0x05ce('0xf')][this[_0x05ce('0x4')]['id']],_0x05ce('0x17')+(this['routing']['forcedOwnership']?_0x05ce('0x18'):''));}else{logger['info'](_0x05ce('0x19'),this['squeue']['id'],this[_0x05ce('0x4')]['id']);setTimeout(this[_0x05ce('0x6')][_0x05ce('0x8')](this),0x3e8);}}};Agent[_0x05ce('0xc')][_0x05ce('0xa')]=function(_0x4a77ae){if(_[_0x05ce('0xe')](this[_0x05ce('0x5')]['agents'][this[_0x05ce('0x4')]['id']])){return logger[_0x05ce('0x10')](_0x05ce('0x11'),this['squeue']['id'],this[_0x05ce('0x4')]['id']);}else{logger[_0x05ce('0x10')]('[%s][AGENT]\x20timeout\x20with\x20%s',this['squeue']['id'],this['agent']['id']);util[_0x05ce('0x1a')](this[_0x05ce('0x1b')],this[_0x05ce('0x3')]['id'],this[_0x05ce('0x5')][_0x05ce('0xf')][this[_0x05ce('0x4')]['id']],null,this['routing']);this[_0x05ce('0x5')][_0x05ce('0xf')][this['agent']['id']]['busy']=![];this[_0x05ce('0x5')][_0x05ce('0xf')][this[_0x05ce('0x4')]['id']][_0x05ce('0x1c')]=undefined;util[_0x05ce('0x1d')](this[_0x05ce('0x3')]['id'],this[_0x05ce('0x5')]['agents'][this[_0x05ce('0x4')]['id']],_0x4a77ae?'STOP':_0x05ce('0x1e'));}if(!_0x4a77ae){setTimeout(this[_0x05ce('0x6')]['bind'](this),0x3e8);}};function agent(_0x4163fd,_0x4b7e80,_0x42f9a0,_0x2adc39){return new Agent(_0x4163fd,_0x4b7e80,_0x42f9a0,_0x2adc39);}module['exports']=agent;