server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x8249=['notificationId','busyQueue','STOP','exports','lodash','uuid','./util','../../../../../config/logger','agent','realtime','routing','squeue','handleRun','bind','handleTimeout','drained','handleDrained','prototype','push','info','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','channel','busy','showNotification','writeLog','RINGING','forcedOwnership',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','hideNotification'];(function(_0x1fa056,_0x3f2e36){var _0x37c417=function(_0x26a19d){while(--_0x26a19d){_0x1fa056['push'](_0x1fa056['shift']());}};_0x37c417(++_0x3f2e36);}(_0x8249,0x88));var _0x9824=function(_0x16abc5,_0x2607a4){_0x16abc5=_0x16abc5-0x0;var _0x1d0963=_0x8249[_0x16abc5];return _0x1d0963;};'use strict';var _=require(_0x9824('0x0'));var uuid=require(_0x9824('0x1'));var util=require(_0x9824('0x2'));var logger=require(_0x9824('0x3'))('routing');var Agent=function(_0x1a6314,_0x116aa4,_0x5cdd40,_0x16ca29){this['notificationId']=uuid['v4']();this['squeue']=_0x1a6314;this[_0x9824('0x4')]=_0x116aa4;this[_0x9824('0x5')]=_0x5cdd40;this[_0x9824('0x6')]=_0x16ca29;this[_0x9824('0x7')]['push'](this[_0x9824('0x8')][_0x9824('0x9')](this),this[_0x9824('0xa')][_0x9824('0x9')](this));this[_0x9824('0x7')]['on']('timeout',this[_0x9824('0xa')]['bind'](this));this[_0x9824('0x7')]['on'](_0x9824('0xb'),this[_0x9824('0xc')][_0x9824('0x9')](this));};Agent[_0x9824('0xd')][_0x9824('0xe')]=function(){this['squeue'][_0x9824('0xe')](this[_0x9824('0x8')][_0x9824('0x9')](this),this[_0x9824('0xa')][_0x9824('0x9')](this));};Agent[_0x9824('0xd')]['handleDrained']=function(){this[_0x9824('0xa')](!![]);};Agent[_0x9824('0xd')][_0x9824('0x8')]=function(_0x2d241f){logger[_0x9824('0xf')](_0x9824('0x10'),this[_0x9824('0x7')]['id'],this[_0x9824('0x4')]['id']);if(_[_0x9824('0x11')](this[_0x9824('0x5')][_0x9824('0x12')][this['agent']['id']])){logger[_0x9824('0xf')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x9824('0x7')]['id'],this['agent']['id']);setTimeout(this[_0x9824('0xe')][_0x9824('0x9')](this),0x3e8);}else{if(this[_0x9824('0x6')]['forcedOwnership']||util['isAgentAvailable'](this[_0x9824('0x7')]['id'],this[_0x9824('0x5')][_0x9824('0x12')][this[_0x9824('0x4')]['id']],this[_0x9824('0x7')][_0x9824('0x13')],![])){this['realtime']['agents'][this['agent']['id']][_0x9824('0x14')]=!![];this['realtime'][_0x9824('0x12')][this[_0x9824('0x4')]['id']]['busyQueue']=undefined;util[_0x9824('0x15')](this['notificationId'],this[_0x9824('0x7')]['id'],this[_0x9824('0x5')]['agents'][this['agent']['id']],null,this[_0x9824('0x6')]);util[_0x9824('0x16')](this['squeue']['id'],this[_0x9824('0x5')][_0x9824('0x12')][this['agent']['id']],_0x9824('0x17')+(this[_0x9824('0x6')][_0x9824('0x18')]?_0x9824('0x19'):''));}else{logger['info'](_0x9824('0x1a'),this['squeue']['id'],this[_0x9824('0x4')]['id']);setTimeout(this[_0x9824('0xe')][_0x9824('0x9')](this),0x3e8);}}};Agent['prototype'][_0x9824('0xa')]=function(_0xd1ce27){if(_['isNil'](this[_0x9824('0x5')]['agents'][this[_0x9824('0x4')]['id']])){return logger['info'](_0x9824('0x1b'),this[_0x9824('0x7')]['id'],this[_0x9824('0x4')]['id']);}else{logger[_0x9824('0xf')]('[%s][AGENT]\x20timeout\x20with\x20%s',this['squeue']['id'],this[_0x9824('0x4')]['id']);util[_0x9824('0x1c')](this[_0x9824('0x1d')],this[_0x9824('0x7')]['id'],this[_0x9824('0x5')][_0x9824('0x12')][this['agent']['id']],null,this[_0x9824('0x6')]);this[_0x9824('0x5')][_0x9824('0x12')][this[_0x9824('0x4')]['id']][_0x9824('0x14')]=![];this['realtime'][_0x9824('0x12')][this[_0x9824('0x4')]['id']][_0x9824('0x1e')]=undefined;util[_0x9824('0x16')](this[_0x9824('0x7')]['id'],this[_0x9824('0x5')][_0x9824('0x12')][this[_0x9824('0x4')]['id']],_0xd1ce27?_0x9824('0x1f'):'TIMEOUT');}if(!_0xd1ce27){setTimeout(this[_0x9824('0xe')][_0x9824('0x9')](this),0x3e8);}};function agent(_0x2e464d,_0x6ab833,_0x3bbd9e,_0x5a3ec9){return new Agent(_0x2e464d,_0x6ab833,_0x3bbd9e,_0x5a3ec9);}module[_0x9824('0x20')]=agent;