server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xfc84=['push','prototype','info','agent','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','showNotification','writeLog',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','hideNotification','busy','STOP','TIMEOUT','lodash','./util','../../../../../config/logger','routing','notificationId','realtime','squeue','handleRun','bind','handleTimeout','timeout','drained','handleDrained'];(function(_0x228636,_0x51d570){var _0x327b9e=function(_0x38b239){while(--_0x38b239){_0x228636['push'](_0x228636['shift']());}};_0x327b9e(++_0x51d570);}(_0xfc84,0x6f));var _0x4fc8=function(_0x54af0a,_0x471949){_0x54af0a=_0x54af0a-0x0;var _0x15fe08=_0xfc84[_0x54af0a];return _0x15fe08;};'use strict';var _=require(_0x4fc8('0x0'));var uuid=require('uuid');var util=require(_0x4fc8('0x1'));var logger=require(_0x4fc8('0x2'))(_0x4fc8('0x3'));var Agent=function(_0xef53ce,_0x561a90,_0x549371,_0x3f49e0){this[_0x4fc8('0x4')]=uuid['v4']();this['squeue']=_0xef53ce;this['agent']=_0x561a90;this[_0x4fc8('0x5')]=_0x549371;this[_0x4fc8('0x3')]=_0x3f49e0;this[_0x4fc8('0x6')]['push'](this[_0x4fc8('0x7')][_0x4fc8('0x8')](this),this[_0x4fc8('0x9')][_0x4fc8('0x8')](this));this[_0x4fc8('0x6')]['on'](_0x4fc8('0xa'),this[_0x4fc8('0x9')][_0x4fc8('0x8')](this));this[_0x4fc8('0x6')]['on'](_0x4fc8('0xb'),this[_0x4fc8('0xc')][_0x4fc8('0x8')](this));};Agent['prototype'][_0x4fc8('0xd')]=function(){this[_0x4fc8('0x6')]['push'](this[_0x4fc8('0x7')]['bind'](this),this[_0x4fc8('0x9')]['bind'](this));};Agent[_0x4fc8('0xe')][_0x4fc8('0xc')]=function(){this[_0x4fc8('0x9')](!![]);};Agent[_0x4fc8('0xe')]['handleRun']=function(_0x357c99){logger[_0x4fc8('0xf')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0x4fc8('0x6')]['id'],this[_0x4fc8('0x10')]['id']);if(_[_0x4fc8('0x11')](this['realtime'][_0x4fc8('0x12')][this[_0x4fc8('0x10')]['id']])){logger[_0x4fc8('0xf')](_0x4fc8('0x13'),this[_0x4fc8('0x6')]['id'],this['agent']['id']);setTimeout(this[_0x4fc8('0xd')][_0x4fc8('0x8')](this),0x3e8);}else{if(this['routing'][_0x4fc8('0x14')]||util[_0x4fc8('0x15')](this[_0x4fc8('0x6')]['id'],this['realtime']['agents'][this[_0x4fc8('0x10')]['id']],this[_0x4fc8('0x6')][_0x4fc8('0x16')],![])){this['realtime'][_0x4fc8('0x12')][this[_0x4fc8('0x10')]['id']]['busy']=!![];this[_0x4fc8('0x5')]['agents'][this[_0x4fc8('0x10')]['id']]['busyQueue']=undefined;util[_0x4fc8('0x17')](this['notificationId'],this[_0x4fc8('0x6')]['id'],this['realtime']['agents'][this[_0x4fc8('0x10')]['id']],null,this[_0x4fc8('0x3')]);util[_0x4fc8('0x18')](this[_0x4fc8('0x6')]['id'],this[_0x4fc8('0x5')][_0x4fc8('0x12')][this[_0x4fc8('0x10')]['id']],'RINGING'+(this[_0x4fc8('0x3')]['forcedOwnership']?_0x4fc8('0x19'):''));}else{logger[_0x4fc8('0xf')](_0x4fc8('0x1a'),this[_0x4fc8('0x6')]['id'],this['agent']['id']);setTimeout(this['push']['bind'](this),0x3e8);}}};Agent[_0x4fc8('0xe')][_0x4fc8('0x9')]=function(_0x157540){if(_[_0x4fc8('0x11')](this['realtime'][_0x4fc8('0x12')][this[_0x4fc8('0x10')]['id']])){return logger[_0x4fc8('0xf')](_0x4fc8('0x13'),this['squeue']['id'],this[_0x4fc8('0x10')]['id']);}else{logger[_0x4fc8('0xf')]('[%s][AGENT]\x20timeout\x20with\x20%s',this['squeue']['id'],this[_0x4fc8('0x10')]['id']);util[_0x4fc8('0x1b')](this[_0x4fc8('0x4')],this[_0x4fc8('0x6')]['id'],this[_0x4fc8('0x5')][_0x4fc8('0x12')][this[_0x4fc8('0x10')]['id']],null,this[_0x4fc8('0x3')]);this[_0x4fc8('0x5')][_0x4fc8('0x12')][this[_0x4fc8('0x10')]['id']][_0x4fc8('0x1c')]=![];this[_0x4fc8('0x5')][_0x4fc8('0x12')][this[_0x4fc8('0x10')]['id']]['busyQueue']=undefined;util['writeLog'](this['squeue']['id'],this[_0x4fc8('0x5')][_0x4fc8('0x12')][this['agent']['id']],_0x157540?_0x4fc8('0x1d'):_0x4fc8('0x1e'));}if(!_0x157540){setTimeout(this[_0x4fc8('0xd')]['bind'](this),0x3e8);}};function agent(_0xe61a21,_0x19f2b2,_0x2180be,_0x18db67){return new Agent(_0xe61a21,_0x19f2b2,_0x2180be,_0x18db67);}module['exports']=agent;