server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x0095=['hideNotification','busy','STOP','exports','./util','notificationId','squeue','agent','realtime','routing','push','handleRun','bind','handleTimeout','timeout','handleDrained','prototype','debug','[%s][AGENT]\x20try\x20with\x20%s','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','agents','channel','busyQueue','showNotification','writeLog',':FORCED','[%s][AGENT]\x20timeout\x20with\x20%s'];(function(_0x2fe7cb,_0x133204){var _0x3edb82=function(_0x303cd0){while(--_0x303cd0){_0x2fe7cb['push'](_0x2fe7cb['shift']());}};_0x3edb82(++_0x133204);}(_0x0095,0x170));var _0x5009=function(_0x4f38f5,_0x197c21){_0x4f38f5=_0x4f38f5-0x0;var _0xf77def=_0x0095[_0x4f38f5];return _0xf77def;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require(_0x5009('0x0'));var logger=require('../../../../../config/logger')('routing');var Agent=function(_0x24b215,_0x16cb73,_0x5762b5,_0x29f232){this[_0x5009('0x1')]=uuid['v4']();this[_0x5009('0x2')]=_0x24b215;this[_0x5009('0x3')]=_0x16cb73;this[_0x5009('0x4')]=_0x5762b5;this[_0x5009('0x5')]=_0x29f232;this['squeue'][_0x5009('0x6')](this[_0x5009('0x7')][_0x5009('0x8')](this),this[_0x5009('0x9')][_0x5009('0x8')](this));this[_0x5009('0x2')]['on'](_0x5009('0xa'),this[_0x5009('0x9')][_0x5009('0x8')](this));this[_0x5009('0x2')]['on']('drained',this[_0x5009('0xb')][_0x5009('0x8')](this));};Agent['prototype'][_0x5009('0x6')]=function(){this[_0x5009('0x2')][_0x5009('0x6')](this[_0x5009('0x7')]['bind'](this),this[_0x5009('0x9')][_0x5009('0x8')](this));};Agent[_0x5009('0xc')]['handleDrained']=function(){this[_0x5009('0x9')](!![]);};Agent[_0x5009('0xc')]['handleRun']=function(){logger[_0x5009('0xd')](_0x5009('0xe'),this[_0x5009('0x2')]['id'],this[_0x5009('0x3')]['id']);if(_['isNil'](this[_0x5009('0x4')]['agents'][this[_0x5009('0x3')]['id']])){logger['debug'](_0x5009('0xf'),this[_0x5009('0x2')]['id'],this[_0x5009('0x3')]['id']);setTimeout(this[_0x5009('0x6')]['bind'](this),0x3e8);}else{if(this[_0x5009('0x5')][_0x5009('0x10')]||util['isAgentAvailable'](this[_0x5009('0x2')]['id'],this[_0x5009('0x4')][_0x5009('0x11')][this[_0x5009('0x3')]['id']],this[_0x5009('0x2')][_0x5009('0x12')],![])){this[_0x5009('0x4')][_0x5009('0x11')][this[_0x5009('0x3')]['id']]['busy']=!![];this[_0x5009('0x4')][_0x5009('0x11')][this[_0x5009('0x3')]['id']][_0x5009('0x13')]=undefined;util[_0x5009('0x14')](this[_0x5009('0x1')],this[_0x5009('0x2')]['id'],this[_0x5009('0x4')][_0x5009('0x11')][this[_0x5009('0x3')]['id']],null,this['routing']);util[_0x5009('0x15')](this[_0x5009('0x2')]['id'],this['realtime']['agents'][this[_0x5009('0x3')]['id']],'RINGING'+(this[_0x5009('0x5')][_0x5009('0x10')]?_0x5009('0x16'):''));}else{logger['debug']('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0x5009('0x2')]['id'],this[_0x5009('0x3')]['id']);setTimeout(this[_0x5009('0x6')][_0x5009('0x8')](this),0x3e8);}}};Agent[_0x5009('0xc')][_0x5009('0x9')]=function(_0x34d172){if(_['isNil'](this[_0x5009('0x4')][_0x5009('0x11')][this[_0x5009('0x3')]['id']])){return logger[_0x5009('0xd')](_0x5009('0xf'),this[_0x5009('0x2')]['id'],this[_0x5009('0x3')]['id']);}else{logger[_0x5009('0xd')](_0x5009('0x17'),this[_0x5009('0x2')]['id'],this[_0x5009('0x3')]['id']);util[_0x5009('0x18')](this['notificationId'],this[_0x5009('0x2')]['id'],this[_0x5009('0x4')][_0x5009('0x11')][this['agent']['id']],null,this[_0x5009('0x5')]);this[_0x5009('0x4')][_0x5009('0x11')][this[_0x5009('0x3')]['id']][_0x5009('0x19')]=![];this[_0x5009('0x4')][_0x5009('0x11')][this['agent']['id']]['busyQueue']=undefined;util['writeLog'](this[_0x5009('0x2')]['id'],this[_0x5009('0x4')][_0x5009('0x11')][this[_0x5009('0x3')]['id']],_0x34d172?_0x5009('0x1a'):'TIMEOUT');}if(!_0x34d172){setTimeout(this['push'][_0x5009('0x8')](this),0x3e8);}};function agent(_0x5a1b6c,_0x421cb3,_0xd17f98,_0x533940){return new Agent(_0x5a1b6c,_0x421cb3,_0xd17f98,_0x533940);}module[_0x5009('0x1b')]=agent;