Built motion from commit (unavailable).|2.4.18
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xfd0c=['notificationId','squeue','agent','bind','handleTimeout','drained','handleDrained','prototype','push','handleRun','info','realtime','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','routing','forcedOwnership','isAgentAvailable','busyQueue','writeLog','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','busy','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger'];(function(_0x2f5957,_0x46b526){var _0x1f4776=function(_0x49d2b5){while(--_0x49d2b5){_0x2f5957['push'](_0x2f5957['shift']());}};_0x1f4776(++_0x46b526);}(_0xfd0c,0x14c));var _0xcfd0=function(_0x267c52,_0x3c0df3){_0x267c52=_0x267c52-0x0;var _0x46c47b=_0xfd0c[_0x267c52];return _0x46c47b;};'use strict';var _=require(_0xcfd0('0x0'));var uuid=require(_0xcfd0('0x1'));var util=require(_0xcfd0('0x2'));var logger=require(_0xcfd0('0x3'))('routing');var Agent=function(_0x367e23,_0x2bcde0,_0x4c223b,_0x229b43){this[_0xcfd0('0x4')]=uuid['v4']();this[_0xcfd0('0x5')]=_0x367e23;this[_0xcfd0('0x6')]=_0x2bcde0;this['realtime']=_0x4c223b;this['routing']=_0x229b43;this[_0xcfd0('0x5')]['push'](this['handleRun'][_0xcfd0('0x7')](this),this[_0xcfd0('0x8')][_0xcfd0('0x7')](this));this['squeue']['on']('timeout',this[_0xcfd0('0x8')][_0xcfd0('0x7')](this));this['squeue']['on'](_0xcfd0('0x9'),this[_0xcfd0('0xa')][_0xcfd0('0x7')](this));};Agent[_0xcfd0('0xb')][_0xcfd0('0xc')]=function(){this[_0xcfd0('0x5')][_0xcfd0('0xc')](this['handleRun'][_0xcfd0('0x7')](this),this['handleTimeout'][_0xcfd0('0x7')](this));};Agent[_0xcfd0('0xb')][_0xcfd0('0xa')]=function(){this[_0xcfd0('0x8')](!![]);};Agent[_0xcfd0('0xb')][_0xcfd0('0xd')]=function(_0x7b16a2){logger[_0xcfd0('0xe')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0xcfd0('0x5')]['id'],this[_0xcfd0('0x6')]['id']);if(_['isNil'](this[_0xcfd0('0xf')][_0xcfd0('0x10')][this[_0xcfd0('0x6')]['id']])){logger['info'](_0xcfd0('0x11'),this[_0xcfd0('0x5')]['id'],this[_0xcfd0('0x6')]['id']);setTimeout(this['push'][_0xcfd0('0x7')](this),0x3e8);}else{if(this[_0xcfd0('0x12')][_0xcfd0('0x13')]||util[_0xcfd0('0x14')](this['squeue']['id'],this[_0xcfd0('0xf')][_0xcfd0('0x10')][this['agent']['id']],this[_0xcfd0('0x5')]['channel'],![])){this[_0xcfd0('0xf')][_0xcfd0('0x10')][this[_0xcfd0('0x6')]['id']]['busy']=!![];this[_0xcfd0('0xf')][_0xcfd0('0x10')][this[_0xcfd0('0x6')]['id']][_0xcfd0('0x15')]=undefined;util['showNotification'](this[_0xcfd0('0x4')],this[_0xcfd0('0x5')]['id'],this['realtime'][_0xcfd0('0x10')][this[_0xcfd0('0x6')]['id']],null,this['routing']);util[_0xcfd0('0x16')](this[_0xcfd0('0x5')]['id'],this[_0xcfd0('0xf')][_0xcfd0('0x10')][this[_0xcfd0('0x6')]['id']],_0xcfd0('0x17')+(this['routing']['forcedOwnership']?':FORCED':''));}else{logger['info'](_0xcfd0('0x18'),this[_0xcfd0('0x5')]['id'],this[_0xcfd0('0x6')]['id']);setTimeout(this[_0xcfd0('0xc')][_0xcfd0('0x7')](this),0x3e8);}}};Agent[_0xcfd0('0xb')][_0xcfd0('0x8')]=function(_0x325844){if(_['isNil'](this[_0xcfd0('0xf')][_0xcfd0('0x10')][this[_0xcfd0('0x6')]['id']])){return logger[_0xcfd0('0xe')](_0xcfd0('0x11'),this['squeue']['id'],this[_0xcfd0('0x6')]['id']);}else{logger['info']('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0xcfd0('0x5')]['id'],this[_0xcfd0('0x6')]['id']);util['hideNotification'](this['notificationId'],this[_0xcfd0('0x5')]['id'],this[_0xcfd0('0xf')][_0xcfd0('0x10')][this[_0xcfd0('0x6')]['id']],null,this[_0xcfd0('0x12')]);this[_0xcfd0('0xf')][_0xcfd0('0x10')][this[_0xcfd0('0x6')]['id']][_0xcfd0('0x19')]=![];this[_0xcfd0('0xf')][_0xcfd0('0x10')][this[_0xcfd0('0x6')]['id']][_0xcfd0('0x15')]=undefined;util[_0xcfd0('0x16')](this[_0xcfd0('0x5')]['id'],this[_0xcfd0('0xf')]['agents'][this[_0xcfd0('0x6')]['id']],_0x325844?'STOP':_0xcfd0('0x1a'));}if(!_0x325844){setTimeout(this['push'][_0xcfd0('0x7')](this),0x3e8);}};function agent(_0x303a9a,_0x1637c7,_0x55a35a,_0x152934){return new Agent(_0x303a9a,_0x1637c7,_0x55a35a,_0x152934);}module[_0xcfd0('0x1b')]=agent;