server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xcc1b=[':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT','exports','lodash','./util','routing','notificationId','squeue','realtime','handleRun','bind','handleTimeout','timeout','push','prototype','handleDrained','info','agent','isNil','agents','forcedOwnership','isAgentAvailable','channel','busy','busyQueue','showNotification','writeLog','RINGING'];(function(_0x370a4d,_0x2b537d){var _0x217c31=function(_0x3efe7f){while(--_0x3efe7f){_0x370a4d['push'](_0x370a4d['shift']());}};_0x217c31(++_0x2b537d);}(_0xcc1b,0x8c));var _0xbcc1=function(_0x58659b,_0x590045){_0x58659b=_0x58659b-0x0;var _0x3fa487=_0xcc1b[_0x58659b];return _0x3fa487;};'use strict';var _=require(_0xbcc1('0x0'));var uuid=require('uuid');var util=require(_0xbcc1('0x1'));var logger=require('../../../../../config/logger')(_0xbcc1('0x2'));var Agent=function(_0x459493,_0x3153b,_0x150a82,_0x16cf0d){this[_0xbcc1('0x3')]=uuid['v4']();this[_0xbcc1('0x4')]=_0x459493;this['agent']=_0x3153b;this[_0xbcc1('0x5')]=_0x150a82;this[_0xbcc1('0x2')]=_0x16cf0d;this[_0xbcc1('0x4')]['push'](this[_0xbcc1('0x6')][_0xbcc1('0x7')](this),this[_0xbcc1('0x8')][_0xbcc1('0x7')](this));this[_0xbcc1('0x4')]['on'](_0xbcc1('0x9'),this[_0xbcc1('0x8')][_0xbcc1('0x7')](this));this['squeue']['on']('drained',this['handleDrained'][_0xbcc1('0x7')](this));};Agent['prototype'][_0xbcc1('0xa')]=function(){this[_0xbcc1('0x4')][_0xbcc1('0xa')](this[_0xbcc1('0x6')][_0xbcc1('0x7')](this),this[_0xbcc1('0x8')][_0xbcc1('0x7')](this));};Agent[_0xbcc1('0xb')][_0xbcc1('0xc')]=function(){this[_0xbcc1('0x8')](!![]);};Agent['prototype'][_0xbcc1('0x6')]=function(_0x45a372){logger[_0xbcc1('0xd')]('[%s][AGENT]\x20try\x20with\x20%s',this[_0xbcc1('0x4')]['id'],this[_0xbcc1('0xe')]['id']);if(_[_0xbcc1('0xf')](this['realtime'][_0xbcc1('0x10')][this['agent']['id']])){logger[_0xbcc1('0xd')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xbcc1('0x4')]['id'],this[_0xbcc1('0xe')]['id']);setTimeout(this[_0xbcc1('0xa')][_0xbcc1('0x7')](this),0x3e8);}else{if(this[_0xbcc1('0x2')][_0xbcc1('0x11')]||util[_0xbcc1('0x12')](this[_0xbcc1('0x4')]['id'],this[_0xbcc1('0x5')][_0xbcc1('0x10')][this[_0xbcc1('0xe')]['id']],this[_0xbcc1('0x4')][_0xbcc1('0x13')],![])){this[_0xbcc1('0x5')]['agents'][this['agent']['id']][_0xbcc1('0x14')]=!![];this[_0xbcc1('0x5')][_0xbcc1('0x10')][this['agent']['id']][_0xbcc1('0x15')]=undefined;util[_0xbcc1('0x16')](this[_0xbcc1('0x3')],this[_0xbcc1('0x4')]['id'],this['realtime'][_0xbcc1('0x10')][this['agent']['id']],null,this[_0xbcc1('0x2')]);util[_0xbcc1('0x17')](this['squeue']['id'],this[_0xbcc1('0x5')][_0xbcc1('0x10')][this[_0xbcc1('0xe')]['id']],_0xbcc1('0x18')+(this[_0xbcc1('0x2')]['forcedOwnership']?_0xbcc1('0x19'):''));}else{logger[_0xbcc1('0xd')](_0xbcc1('0x1a'),this['squeue']['id'],this[_0xbcc1('0xe')]['id']);setTimeout(this[_0xbcc1('0xa')][_0xbcc1('0x7')](this),0x3e8);}}};Agent[_0xbcc1('0xb')][_0xbcc1('0x8')]=function(_0x5a446b){if(_[_0xbcc1('0xf')](this[_0xbcc1('0x5')][_0xbcc1('0x10')][this['agent']['id']])){return logger[_0xbcc1('0xd')](_0xbcc1('0x1b'),this[_0xbcc1('0x4')]['id'],this[_0xbcc1('0xe')]['id']);}else{logger[_0xbcc1('0xd')](_0xbcc1('0x1c'),this[_0xbcc1('0x4')]['id'],this[_0xbcc1('0xe')]['id']);util[_0xbcc1('0x1d')](this[_0xbcc1('0x3')],this[_0xbcc1('0x4')]['id'],this['realtime'][_0xbcc1('0x10')][this['agent']['id']],null,this[_0xbcc1('0x2')]);this[_0xbcc1('0x5')][_0xbcc1('0x10')][this[_0xbcc1('0xe')]['id']][_0xbcc1('0x14')]=![];this[_0xbcc1('0x5')][_0xbcc1('0x10')][this[_0xbcc1('0xe')]['id']][_0xbcc1('0x15')]=undefined;util['writeLog'](this['squeue']['id'],this['realtime']['agents'][this[_0xbcc1('0xe')]['id']],_0x5a446b?_0xbcc1('0x1e'):_0xbcc1('0x1f'));}if(!_0x5a446b){setTimeout(this[_0xbcc1('0xa')]['bind'](this),0x3e8);}};function agent(_0x5001a6,_0x31ddb8,_0x1d1452,_0x1d0877){return new Agent(_0x5001a6,_0x31ddb8,_0x1d1452,_0x1d0877);}module[_0xbcc1('0x20')]=agent;