server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x0487=['[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','busy','STOP','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing','notificationId','squeue','agent','realtime','push','handleRun','handleTimeout','timeout','bind','drained','handleDrained','prototype','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','channel','busyQueue','showNotification','writeLog',':FORCED'];(function(_0x34cb34,_0x13d2c2){var _0x19a188=function(_0x7bd17a){while(--_0x7bd17a){_0x34cb34['push'](_0x34cb34['shift']());}};_0x19a188(++_0x13d2c2);}(_0x0487,0x14f));var _0x7048=function(_0x36f47c,_0x38ef4d){_0x36f47c=_0x36f47c-0x0;var _0x296c55=_0x0487[_0x36f47c];return _0x296c55;};'use strict';var _=require(_0x7048('0x0'));var uuid=require(_0x7048('0x1'));var util=require(_0x7048('0x2'));var logger=require(_0x7048('0x3'))(_0x7048('0x4'));var Agent=function(_0xa0ecc,_0x4e824e,_0x2adc11,_0x4e8f94){this[_0x7048('0x5')]=uuid['v4']();this[_0x7048('0x6')]=_0xa0ecc;this[_0x7048('0x7')]=_0x4e824e;this[_0x7048('0x8')]=_0x2adc11;this['routing']=_0x4e8f94;this[_0x7048('0x6')][_0x7048('0x9')](this[_0x7048('0xa')]['bind'](this),this[_0x7048('0xb')]['bind'](this));this[_0x7048('0x6')]['on'](_0x7048('0xc'),this[_0x7048('0xb')][_0x7048('0xd')](this));this[_0x7048('0x6')]['on'](_0x7048('0xe'),this[_0x7048('0xf')]['bind'](this));};Agent[_0x7048('0x10')][_0x7048('0x9')]=function(){this[_0x7048('0x6')]['push'](this[_0x7048('0xa')][_0x7048('0xd')](this),this['handleTimeout'][_0x7048('0xd')](this));};Agent[_0x7048('0x10')][_0x7048('0xf')]=function(){this[_0x7048('0xb')](!![]);};Agent[_0x7048('0x10')]['handleRun']=function(_0x1072d0){logger['info'](_0x7048('0x11'),this[_0x7048('0x6')]['id'],this[_0x7048('0x7')]['id']);if(_[_0x7048('0x12')](this['realtime'][_0x7048('0x13')][this['agent']['id']])){logger[_0x7048('0x14')](_0x7048('0x15'),this['squeue']['id'],this['agent']['id']);setTimeout(this[_0x7048('0x9')][_0x7048('0xd')](this),0x3e8);}else{if(this[_0x7048('0x4')][_0x7048('0x16')]||util['isAgentAvailable'](this[_0x7048('0x6')]['id'],this['realtime']['agents'][this['agent']['id']],this[_0x7048('0x6')][_0x7048('0x17')],![])){this[_0x7048('0x8')][_0x7048('0x13')][this[_0x7048('0x7')]['id']]['busy']=!![];this[_0x7048('0x8')]['agents'][this[_0x7048('0x7')]['id']][_0x7048('0x18')]=undefined;util[_0x7048('0x19')](this[_0x7048('0x5')],this[_0x7048('0x6')]['id'],this[_0x7048('0x8')]['agents'][this['agent']['id']],null,this['routing']);util[_0x7048('0x1a')](this['squeue']['id'],this[_0x7048('0x8')][_0x7048('0x13')][this[_0x7048('0x7')]['id']],'RINGING'+(this[_0x7048('0x4')]['forcedOwnership']?_0x7048('0x1b'):''));}else{logger['info'](_0x7048('0x1c'),this[_0x7048('0x6')]['id'],this[_0x7048('0x7')]['id']);setTimeout(this['push'][_0x7048('0xd')](this),0x3e8);}}};Agent['prototype'][_0x7048('0xb')]=function(_0x4b801a){if(_[_0x7048('0x12')](this['realtime'][_0x7048('0x13')][this[_0x7048('0x7')]['id']])){return logger['info']('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this['squeue']['id'],this[_0x7048('0x7')]['id']);}else{logger[_0x7048('0x14')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x7048('0x6')]['id'],this['agent']['id']);util['hideNotification'](this[_0x7048('0x5')],this['squeue']['id'],this[_0x7048('0x8')][_0x7048('0x13')][this[_0x7048('0x7')]['id']],null,this[_0x7048('0x4')]);this[_0x7048('0x8')][_0x7048('0x13')][this[_0x7048('0x7')]['id']][_0x7048('0x1d')]=![];this[_0x7048('0x8')]['agents'][this['agent']['id']][_0x7048('0x18')]=undefined;util[_0x7048('0x1a')](this[_0x7048('0x6')]['id'],this['realtime'][_0x7048('0x13')][this[_0x7048('0x7')]['id']],_0x4b801a?_0x7048('0x1e'):_0x7048('0x1f'));}if(!_0x4b801a){setTimeout(this[_0x7048('0x9')][_0x7048('0xd')](this),0x3e8);}};function agent(_0x7d4ed9,_0x9b48a,_0xdce055,_0x1251ae){return new Agent(_0x7d4ed9,_0x9b48a,_0xdce055,_0x1251ae);}module[_0x7048('0x20')]=agent;