server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x2d9b=['[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','agents','channel','busy','busyQueue','showNotification','writeLog','RINGING',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','exports','./util','routing','notificationId','squeue','agent','realtime','push','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s'];(function(_0x446c68,_0x2e8e0f){var _0xfb066=function(_0x3256e5){while(--_0x3256e5){_0x446c68['push'](_0x446c68['shift']());}};_0xfb066(++_0x2e8e0f);}(_0x2d9b,0xb0));var _0xb2d9=function(_0x13835f,_0x3cbbaa){_0x13835f=_0x13835f-0x0;var _0x359b2a=_0x2d9b[_0x13835f];return _0x359b2a;};'use strict';var _=require('lodash');var uuid=require('uuid');var util=require(_0xb2d9('0x0'));var logger=require('../../../../../config/logger')(_0xb2d9('0x1'));var Agent=function(_0x32acf5,_0x4ddc7b,_0x4b627e,_0x13558d){this[_0xb2d9('0x2')]=uuid['v4']();this[_0xb2d9('0x3')]=_0x32acf5;this[_0xb2d9('0x4')]=_0x4ddc7b;this[_0xb2d9('0x5')]=_0x4b627e;this[_0xb2d9('0x1')]=_0x13558d;this[_0xb2d9('0x3')][_0xb2d9('0x6')](this[_0xb2d9('0x7')][_0xb2d9('0x8')](this),this[_0xb2d9('0x9')][_0xb2d9('0x8')](this));this['squeue']['on'](_0xb2d9('0xa'),this[_0xb2d9('0x9')][_0xb2d9('0x8')](this));this[_0xb2d9('0x3')]['on'](_0xb2d9('0xb'),this[_0xb2d9('0xc')][_0xb2d9('0x8')](this));};Agent['prototype']['push']=function(){this[_0xb2d9('0x3')]['push'](this['handleRun'][_0xb2d9('0x8')](this),this[_0xb2d9('0x9')]['bind'](this));};Agent[_0xb2d9('0xd')][_0xb2d9('0xc')]=function(){this[_0xb2d9('0x9')](!![]);};Agent[_0xb2d9('0xd')][_0xb2d9('0x7')]=function(_0x721e91){logger[_0xb2d9('0xe')](_0xb2d9('0xf'),this['squeue']['id'],this[_0xb2d9('0x4')]['id']);if(_['isNil'](this[_0xb2d9('0x5')]['agents'][this[_0xb2d9('0x4')]['id']])){logger[_0xb2d9('0xe')](_0xb2d9('0x10'),this[_0xb2d9('0x3')]['id'],this[_0xb2d9('0x4')]['id']);setTimeout(this[_0xb2d9('0x6')]['bind'](this),0x3e8);}else{if(this[_0xb2d9('0x1')][_0xb2d9('0x11')]||util[_0xb2d9('0x12')](this[_0xb2d9('0x3')]['id'],this['realtime'][_0xb2d9('0x13')][this['agent']['id']],this['squeue'][_0xb2d9('0x14')],![])){this[_0xb2d9('0x5')]['agents'][this[_0xb2d9('0x4')]['id']][_0xb2d9('0x15')]=!![];this[_0xb2d9('0x5')][_0xb2d9('0x13')][this[_0xb2d9('0x4')]['id']][_0xb2d9('0x16')]=undefined;util[_0xb2d9('0x17')](this[_0xb2d9('0x2')],this['squeue']['id'],this['realtime']['agents'][this[_0xb2d9('0x4')]['id']],null,this[_0xb2d9('0x1')]);util[_0xb2d9('0x18')](this[_0xb2d9('0x3')]['id'],this[_0xb2d9('0x5')][_0xb2d9('0x13')][this[_0xb2d9('0x4')]['id']],_0xb2d9('0x19')+(this['routing']['forcedOwnership']?_0xb2d9('0x1a'):''));}else{logger['info'](_0xb2d9('0x1b'),this[_0xb2d9('0x3')]['id'],this['agent']['id']);setTimeout(this[_0xb2d9('0x6')][_0xb2d9('0x8')](this),0x3e8);}}};Agent[_0xb2d9('0xd')][_0xb2d9('0x9')]=function(_0x1b22f2){if(_['isNil'](this['realtime'][_0xb2d9('0x13')][this[_0xb2d9('0x4')]['id']])){return logger['info'](_0xb2d9('0x10'),this['squeue']['id'],this[_0xb2d9('0x4')]['id']);}else{logger[_0xb2d9('0xe')](_0xb2d9('0x1c'),this[_0xb2d9('0x3')]['id'],this[_0xb2d9('0x4')]['id']);util[_0xb2d9('0x1d')](this[_0xb2d9('0x2')],this['squeue']['id'],this[_0xb2d9('0x5')][_0xb2d9('0x13')][this['agent']['id']],null,this['routing']);this['realtime'][_0xb2d9('0x13')][this[_0xb2d9('0x4')]['id']][_0xb2d9('0x15')]=![];this[_0xb2d9('0x5')][_0xb2d9('0x13')][this['agent']['id']][_0xb2d9('0x16')]=undefined;util['writeLog'](this[_0xb2d9('0x3')]['id'],this[_0xb2d9('0x5')][_0xb2d9('0x13')][this[_0xb2d9('0x4')]['id']],_0x1b22f2?_0xb2d9('0x1e'):'TIMEOUT');}if(!_0x1b22f2){setTimeout(this['push']['bind'](this),0x3e8);}};function agent(_0x4eb969,_0x1575a4,_0x84e850,_0x33817e){return new Agent(_0x4eb969,_0x1575a4,_0x84e850,_0x33817e);}module[_0xb2d9('0x1f')]=agent;