server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x2e3d=['busy','busyQueue','showNotification','writeLog',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','notificationId','STOP','TIMEOUT','exports','lodash','uuid','./util','../../../../../config/logger','routing','squeue','agent','realtime','push','bind','timeout','handleTimeout','drained','prototype','handleRun','handleDrained','info','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s'];(function(_0x194c44,_0x3666eb){var _0x3a7b15=function(_0xe90aa){while(--_0xe90aa){_0x194c44['push'](_0x194c44['shift']());}};_0x3a7b15(++_0x3666eb);}(_0x2e3d,0x8c));var _0xd2e3=function(_0x5d9394,_0x292ec1){_0x5d9394=_0x5d9394-0x0;var _0x21836b=_0x2e3d[_0x5d9394];return _0x21836b;};'use strict';var _=require(_0xd2e3('0x0'));var uuid=require(_0xd2e3('0x1'));var util=require(_0xd2e3('0x2'));var logger=require(_0xd2e3('0x3'))(_0xd2e3('0x4'));var Agent=function(_0x3c3bcb,_0x27d016,_0x32ec4c,_0x431948){this['notificationId']=uuid['v4']();this[_0xd2e3('0x5')]=_0x3c3bcb;this[_0xd2e3('0x6')]=_0x27d016;this[_0xd2e3('0x7')]=_0x32ec4c;this[_0xd2e3('0x4')]=_0x431948;this['squeue'][_0xd2e3('0x8')](this['handleRun'][_0xd2e3('0x9')](this),this['handleTimeout'][_0xd2e3('0x9')](this));this[_0xd2e3('0x5')]['on'](_0xd2e3('0xa'),this[_0xd2e3('0xb')]['bind'](this));this[_0xd2e3('0x5')]['on'](_0xd2e3('0xc'),this['handleDrained'][_0xd2e3('0x9')](this));};Agent[_0xd2e3('0xd')][_0xd2e3('0x8')]=function(){this['squeue'][_0xd2e3('0x8')](this[_0xd2e3('0xe')][_0xd2e3('0x9')](this),this[_0xd2e3('0xb')][_0xd2e3('0x9')](this));};Agent[_0xd2e3('0xd')][_0xd2e3('0xf')]=function(){this[_0xd2e3('0xb')](!![]);};Agent[_0xd2e3('0xd')][_0xd2e3('0xe')]=function(_0x24c5b6){logger[_0xd2e3('0x10')]('[%s][AGENT]\x20try\x20with\x20%s',this['squeue']['id'],this[_0xd2e3('0x6')]['id']);if(_[_0xd2e3('0x11')](this[_0xd2e3('0x7')][_0xd2e3('0x12')][this[_0xd2e3('0x6')]['id']])){logger[_0xd2e3('0x10')](_0xd2e3('0x13'),this[_0xd2e3('0x5')]['id'],this[_0xd2e3('0x6')]['id']);setTimeout(this['push'][_0xd2e3('0x9')](this),0x3e8);}else{if(this['routing']['forcedOwnership']||util['isAgentAvailable'](this[_0xd2e3('0x5')]['id'],this['realtime'][_0xd2e3('0x12')][this['agent']['id']],this[_0xd2e3('0x5')]['channel'],![])){this[_0xd2e3('0x7')]['agents'][this[_0xd2e3('0x6')]['id']][_0xd2e3('0x14')]=!![];this[_0xd2e3('0x7')]['agents'][this['agent']['id']][_0xd2e3('0x15')]=undefined;util[_0xd2e3('0x16')](this['notificationId'],this['squeue']['id'],this['realtime'][_0xd2e3('0x12')][this[_0xd2e3('0x6')]['id']],null,this[_0xd2e3('0x4')]);util[_0xd2e3('0x17')](this['squeue']['id'],this[_0xd2e3('0x7')]['agents'][this[_0xd2e3('0x6')]['id']],'RINGING'+(this[_0xd2e3('0x4')]['forcedOwnership']?_0xd2e3('0x18'):''));}else{logger['info'](_0xd2e3('0x19'),this[_0xd2e3('0x5')]['id'],this[_0xd2e3('0x6')]['id']);setTimeout(this[_0xd2e3('0x8')][_0xd2e3('0x9')](this),0x3e8);}}};Agent[_0xd2e3('0xd')][_0xd2e3('0xb')]=function(_0x3b3341){if(_[_0xd2e3('0x11')](this[_0xd2e3('0x7')][_0xd2e3('0x12')][this['agent']['id']])){return logger[_0xd2e3('0x10')](_0xd2e3('0x13'),this[_0xd2e3('0x5')]['id'],this[_0xd2e3('0x6')]['id']);}else{logger[_0xd2e3('0x10')](_0xd2e3('0x1a'),this['squeue']['id'],this['agent']['id']);util[_0xd2e3('0x1b')](this[_0xd2e3('0x1c')],this['squeue']['id'],this[_0xd2e3('0x7')][_0xd2e3('0x12')][this[_0xd2e3('0x6')]['id']],null,this[_0xd2e3('0x4')]);this['realtime']['agents'][this[_0xd2e3('0x6')]['id']]['busy']=![];this[_0xd2e3('0x7')][_0xd2e3('0x12')][this[_0xd2e3('0x6')]['id']][_0xd2e3('0x15')]=undefined;util['writeLog'](this[_0xd2e3('0x5')]['id'],this[_0xd2e3('0x7')]['agents'][this[_0xd2e3('0x6')]['id']],_0x3b3341?_0xd2e3('0x1d'):_0xd2e3('0x1e'));}if(!_0x3b3341){setTimeout(this[_0xd2e3('0x8')][_0xd2e3('0x9')](this),0x3e8);}};function agent(_0x58a961,_0x18922b,_0x486bbe,_0x31dc27){return new Agent(_0x58a961,_0x18922b,_0x486bbe,_0x31dc27);}module[_0xd2e3('0x1f')]=agent;