Built motion from commit 43538d75.|2.5.35
[motion2.git] / server / services / routing / server / applications / strategy / agent.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x457a=['agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','busy','busyQueue','writeLog','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT','exports','uuid','./util','notificationId','squeue','agent','realtime','routing','push','handleRun','bind','handleTimeout','handleDrained','prototype','info','[%s][AGENT]\x20try\x20with\x20%s','isNil'];(function(_0x6cf19c,_0x2f3f02){var _0xce14f3=function(_0x474587){while(--_0x474587){_0x6cf19c['push'](_0x6cf19c['shift']());}};_0xce14f3(++_0x2f3f02);}(_0x457a,0x1cc));var _0xa457=function(_0x5aa3a9,_0x3e8f68){_0x5aa3a9=_0x5aa3a9-0x0;var _0x53684a=_0x457a[_0x5aa3a9];return _0x53684a;};'use strict';var _=require('lodash');var uuid=require(_0xa457('0x0'));var util=require(_0xa457('0x1'));var logger=require('../../../../../config/logger')('routing');var Agent=function(_0x136e8f,_0x40670e,_0x3a9a34,_0x70335e){this[_0xa457('0x2')]=uuid['v4']();this[_0xa457('0x3')]=_0x136e8f;this[_0xa457('0x4')]=_0x40670e;this[_0xa457('0x5')]=_0x3a9a34;this[_0xa457('0x6')]=_0x70335e;this[_0xa457('0x3')][_0xa457('0x7')](this[_0xa457('0x8')][_0xa457('0x9')](this),this[_0xa457('0xa')][_0xa457('0x9')](this));this[_0xa457('0x3')]['on']('timeout',this[_0xa457('0xa')][_0xa457('0x9')](this));this['squeue']['on']('drained',this[_0xa457('0xb')]['bind'](this));};Agent[_0xa457('0xc')][_0xa457('0x7')]=function(){this['squeue'][_0xa457('0x7')](this[_0xa457('0x8')][_0xa457('0x9')](this),this[_0xa457('0xa')]['bind'](this));};Agent[_0xa457('0xc')][_0xa457('0xb')]=function(){this[_0xa457('0xa')](!![]);};Agent['prototype'][_0xa457('0x8')]=function(_0x3dd2d5){logger[_0xa457('0xd')](_0xa457('0xe'),this[_0xa457('0x3')]['id'],this[_0xa457('0x4')]['id']);if(_[_0xa457('0xf')](this[_0xa457('0x5')][_0xa457('0x10')][this[_0xa457('0x4')]['id']])){logger[_0xa457('0xd')](_0xa457('0x11'),this['squeue']['id'],this[_0xa457('0x4')]['id']);setTimeout(this[_0xa457('0x7')][_0xa457('0x9')](this),0x3e8);}else{if(this[_0xa457('0x6')][_0xa457('0x12')]||util['isAgentAvailable'](this['squeue']['id'],this[_0xa457('0x5')][_0xa457('0x10')][this[_0xa457('0x4')]['id']],this[_0xa457('0x3')]['channel'],![])){this[_0xa457('0x5')]['agents'][this['agent']['id']][_0xa457('0x13')]=!![];this[_0xa457('0x5')]['agents'][this[_0xa457('0x4')]['id']][_0xa457('0x14')]=undefined;util['showNotification'](this[_0xa457('0x2')],this[_0xa457('0x3')]['id'],this['realtime'][_0xa457('0x10')][this[_0xa457('0x4')]['id']],null,this['routing']);util[_0xa457('0x15')](this[_0xa457('0x3')]['id'],this['realtime']['agents'][this[_0xa457('0x4')]['id']],'RINGING'+(this[_0xa457('0x6')][_0xa457('0x12')]?':FORCED':''));}else{logger[_0xa457('0xd')](_0xa457('0x16'),this[_0xa457('0x3')]['id'],this[_0xa457('0x4')]['id']);setTimeout(this[_0xa457('0x7')][_0xa457('0x9')](this),0x3e8);}}};Agent[_0xa457('0xc')]['handleTimeout']=function(_0xe2f6bb){if(_[_0xa457('0xf')](this[_0xa457('0x5')][_0xa457('0x10')][this[_0xa457('0x4')]['id']])){return logger['info'](_0xa457('0x11'),this[_0xa457('0x3')]['id'],this[_0xa457('0x4')]['id']);}else{logger[_0xa457('0xd')](_0xa457('0x17'),this['squeue']['id'],this[_0xa457('0x4')]['id']);util[_0xa457('0x18')](this[_0xa457('0x2')],this[_0xa457('0x3')]['id'],this[_0xa457('0x5')][_0xa457('0x10')][this[_0xa457('0x4')]['id']],null,this[_0xa457('0x6')]);this['realtime']['agents'][this[_0xa457('0x4')]['id']][_0xa457('0x13')]=![];this[_0xa457('0x5')][_0xa457('0x10')][this[_0xa457('0x4')]['id']][_0xa457('0x14')]=undefined;util['writeLog'](this[_0xa457('0x3')]['id'],this[_0xa457('0x5')][_0xa457('0x10')][this[_0xa457('0x4')]['id']],_0xe2f6bb?_0xa457('0x19'):_0xa457('0x1a'));}if(!_0xe2f6bb){setTimeout(this[_0xa457('0x7')][_0xa457('0x9')](this),0x3e8);}};function agent(_0x29119f,_0xce9239,_0x42b053,_0x22a58e){return new Agent(_0x29119f,_0xce9239,_0x42b053,_0x22a58e);}module[_0xa457('0x1b')]=agent;