server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   7 // *                                                                       *
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   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x6a03=['uuid','../../../../../config/logger','routing','notificationId','agent','handleRun','handleTimeout','bind','squeue','timeout','drained','push','prototype','[%s][AGENT]\x20try\x20with\x20%s','isNil','agents','info','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','isAgentAvailable','realtime','busy','busyQueue','showNotification','writeLog','forcedOwnership',':FORCED','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','hideNotification','STOP','TIMEOUT','exports','lodash'];(function(_0x101c18,_0x6cbef2){var _0x1dbaa4=function(_0x447cf8){while(--_0x447cf8){_0x101c18['push'](_0x101c18['shift']());}};_0x1dbaa4(++_0x6cbef2);}(_0x6a03,0x19f));var _0x36a0=function(_0x113df0,_0x2a37a4){_0x113df0=_0x113df0-0x0;var _0x17d026=_0x6a03[_0x113df0];return _0x17d026;};'use strict';var _=require(_0x36a0('0x0'));var uuid=require(_0x36a0('0x1'));var util=require('./util');var logger=require(_0x36a0('0x2'))(_0x36a0('0x3'));var Agent=function(_0x556a6f,_0x3f9874,_0x3c9f60,_0x55668a){this[_0x36a0('0x4')]=uuid['v4']();this['squeue']=_0x556a6f;this[_0x36a0('0x5')]=_0x3f9874;this['realtime']=_0x3c9f60;this[_0x36a0('0x3')]=_0x55668a;this['squeue']['push'](this[_0x36a0('0x6')]['bind'](this),this[_0x36a0('0x7')][_0x36a0('0x8')](this));this[_0x36a0('0x9')]['on'](_0x36a0('0xa'),this['handleTimeout'][_0x36a0('0x8')](this));this[_0x36a0('0x9')]['on'](_0x36a0('0xb'),this['handleDrained'][_0x36a0('0x8')](this));};Agent['prototype'][_0x36a0('0xc')]=function(){this[_0x36a0('0x9')][_0x36a0('0xc')](this[_0x36a0('0x6')][_0x36a0('0x8')](this),this[_0x36a0('0x7')][_0x36a0('0x8')](this));};Agent[_0x36a0('0xd')]['handleDrained']=function(){this['handleTimeout'](!![]);};Agent[_0x36a0('0xd')]['handleRun']=function(_0x1f56f6){logger['info'](_0x36a0('0xe'),this[_0x36a0('0x9')]['id'],this[_0x36a0('0x5')]['id']);if(_[_0x36a0('0xf')](this['realtime'][_0x36a0('0x10')][this[_0x36a0('0x5')]['id']])){logger[_0x36a0('0x11')](_0x36a0('0x12'),this[_0x36a0('0x9')]['id'],this['agent']['id']);setTimeout(this[_0x36a0('0xc')][_0x36a0('0x8')](this),0x3e8);}else{if(this[_0x36a0('0x3')]['forcedOwnership']||util[_0x36a0('0x13')](this[_0x36a0('0x9')]['id'],this[_0x36a0('0x14')][_0x36a0('0x10')][this[_0x36a0('0x5')]['id']],this[_0x36a0('0x9')]['channel'],![])){this['realtime'][_0x36a0('0x10')][this[_0x36a0('0x5')]['id']][_0x36a0('0x15')]=!![];this[_0x36a0('0x14')]['agents'][this['agent']['id']][_0x36a0('0x16')]=undefined;util[_0x36a0('0x17')](this[_0x36a0('0x4')],this[_0x36a0('0x9')]['id'],this[_0x36a0('0x14')][_0x36a0('0x10')][this[_0x36a0('0x5')]['id']],null,this['routing']);util[_0x36a0('0x18')](this[_0x36a0('0x9')]['id'],this['realtime'][_0x36a0('0x10')][this[_0x36a0('0x5')]['id']],'RINGING'+(this[_0x36a0('0x3')][_0x36a0('0x19')]?_0x36a0('0x1a'):''));}else{logger['info'](_0x36a0('0x1b'),this['squeue']['id'],this[_0x36a0('0x5')]['id']);setTimeout(this[_0x36a0('0xc')][_0x36a0('0x8')](this),0x3e8);}}};Agent[_0x36a0('0xd')][_0x36a0('0x7')]=function(_0x4bae26){if(_[_0x36a0('0xf')](this['realtime']['agents'][this[_0x36a0('0x5')]['id']])){return logger['info'](_0x36a0('0x12'),this[_0x36a0('0x9')]['id'],this[_0x36a0('0x5')]['id']);}else{logger[_0x36a0('0x11')]('[%s][AGENT]\x20timeout\x20with\x20%s',this[_0x36a0('0x9')]['id'],this['agent']['id']);util[_0x36a0('0x1c')](this[_0x36a0('0x4')],this[_0x36a0('0x9')]['id'],this[_0x36a0('0x14')][_0x36a0('0x10')][this['agent']['id']],null,this[_0x36a0('0x3')]);this[_0x36a0('0x14')]['agents'][this[_0x36a0('0x5')]['id']][_0x36a0('0x15')]=![];this[_0x36a0('0x14')]['agents'][this['agent']['id']][_0x36a0('0x16')]=undefined;util['writeLog'](this[_0x36a0('0x9')]['id'],this[_0x36a0('0x14')][_0x36a0('0x10')][this['agent']['id']],_0x4bae26?_0x36a0('0x1d'):_0x36a0('0x1e'));}if(!_0x4bae26){setTimeout(this['push'][_0x36a0('0x8')](this),0x3e8);}};function agent(_0x2441ec,_0x30e212,_0x2f2a7a,_0x4f78d2){return new Agent(_0x2441ec,_0x30e212,_0x2f2a7a,_0x4f78d2);}module[_0x36a0('0x1f')]=agent;