server/services/routing/server/applications/strategy/rrmemory.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0x6f6d=['RINGING','[%s][QUEUE]\x20timeout\x20with\x20%s','[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s','hideNotification','busy','exports','lodash','uuid','routing','squeue','queue','realtime','intervals','push','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','handleCheckReject','isAgentAvailable','agents','agentId','info','[%s][QUEUE]\x20available\x20again\x20%s','done','mapAgentsId','isNil','channel','busyQueue','notificationId','writeLog'];(function(_0x321bb2,_0x202794){var _0x9c12ed=function(_0x263dd3){while(--_0x263dd3){_0x321bb2['push'](_0x321bb2['shift']());}};_0x9c12ed(++_0x202794);}(_0x6f6d,0x6c));var _0xd6f6=function(_0x4b369d,_0x265eb8){_0x4b369d=_0x4b369d-0x0;var _0x571a98=_0x6f6d[_0x4b369d];return _0x571a98;};'use strict';var rr=require('rr');var _=require(_0xd6f6('0x0'));var uuid=require(_0xd6f6('0x1'));var util=require('./util');var logger=require('../../../../../config/logger')(_0xd6f6('0x2'));var RRMemory=function(_0x50b27a,_0x3e65c1,_0x2f7b4b,_0x1d3ba4){this['notificationId']=uuid['v4']();this[_0xd6f6('0x3')]=_0x50b27a;this[_0xd6f6('0x4')]=_0x3e65c1;this[_0xd6f6('0x5')]=_0x2f7b4b;this['routing']=_0x1d3ba4;this[_0xd6f6('0x6')]={};this['squeue'][_0xd6f6('0x7')](this[_0xd6f6('0x8')][_0xd6f6('0x9')](this),this[_0xd6f6('0xa')][_0xd6f6('0x9')](this),this['module']);this['squeue']['on'](_0xd6f6('0xb'),this[_0xd6f6('0xa')]['bind'](this));this[_0xd6f6('0x3')]['on'](_0xd6f6('0xc'),this[_0xd6f6('0xd')][_0xd6f6('0x9')](this));};RRMemory[_0xd6f6('0xe')][_0xd6f6('0x7')]=function(){this[_0xd6f6('0x3')][_0xd6f6('0x7')](this[_0xd6f6('0x8')][_0xd6f6('0x9')](this),this[_0xd6f6('0xa')][_0xd6f6('0x9')](this));};RRMemory[_0xd6f6('0xe')][_0xd6f6('0xd')]=function(_0x1f9be7){this[_0xd6f6('0xa')](!![]);};RRMemory[_0xd6f6('0xe')][_0xd6f6('0xf')]=function(_0x4e1ac5){if(util[_0xd6f6('0x10')](this[_0xd6f6('0x3')]['id'],this[_0xd6f6('0x5')][_0xd6f6('0x11')][this[_0xd6f6('0x12')]],this['squeue']['channel'],!![])){logger[_0xd6f6('0x13')](_0xd6f6('0x14'),this['squeue']['id'],this[_0xd6f6('0x12')]);clearInterval(this[_0xd6f6('0x6')][this['agentId']]);_0x4e1ac5[_0xd6f6('0x15')]();setTimeout(this['push'][_0xd6f6('0x9')](this),0x3e8);}};RRMemory[_0xd6f6('0xe')][_0xd6f6('0x8')]=function(_0x150462){this[_0xd6f6('0x12')]=rr(this['queue'][_0xd6f6('0x16')]);logger[_0xd6f6('0x13')]('[%s][QUEUE]\x20try\x20with\x20%s',this[_0xd6f6('0x3')]['id'],this[_0xd6f6('0x12')]);if(_[_0xd6f6('0x17')](this['realtime']['agents'][this[_0xd6f6('0x12')]])){logger[_0xd6f6('0x13')]('[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xd6f6('0x3')]['id'],this[_0xd6f6('0x12')]);_0x150462[_0xd6f6('0x15')]();setTimeout(this[_0xd6f6('0x7')]['bind'](this),0x3e8);}else{if(util['isAgentAvailable'](this[_0xd6f6('0x3')]['id'],this['realtime'][_0xd6f6('0x11')][this[_0xd6f6('0x12')]],this[_0xd6f6('0x3')][_0xd6f6('0x18')],!![])){this['realtime'][_0xd6f6('0x11')][this[_0xd6f6('0x12')]]['busy']=!![];this[_0xd6f6('0x5')][_0xd6f6('0x11')][this[_0xd6f6('0x12')]][_0xd6f6('0x19')]=this[_0xd6f6('0x4')]['name'];util['showNotification'](this[_0xd6f6('0x1a')],this[_0xd6f6('0x3')]['id'],this[_0xd6f6('0x5')][_0xd6f6('0x11')][this['agentId']],this[_0xd6f6('0x4')],this[_0xd6f6('0x2')]);util[_0xd6f6('0x1b')](this[_0xd6f6('0x3')]['id'],this[_0xd6f6('0x5')][_0xd6f6('0x11')][this[_0xd6f6('0x12')]],_0xd6f6('0x1c'));this[_0xd6f6('0x6')][this['agentId']]=setInterval(this[_0xd6f6('0xf')][_0xd6f6('0x9')](this,_0x150462),0x3e8);}else{logger[_0xd6f6('0x13')]('[%s][QUEUE]\x20agent\x20skipped,\x20not\x20available\x20id\x20%s',this[_0xd6f6('0x3')]['id'],this[_0xd6f6('0x12')]);_0x150462[_0xd6f6('0x15')]();setTimeout(this[_0xd6f6('0x7')][_0xd6f6('0x9')](this),0x3e8);}}};RRMemory[_0xd6f6('0xe')]['handleTimeout']=function(_0x204916){logger[_0xd6f6('0x13')](_0xd6f6('0x1d'),this[_0xd6f6('0x3')]['id'],this[_0xd6f6('0x12')]);if(_[_0xd6f6('0x17')](this[_0xd6f6('0x5')][_0xd6f6('0x11')][this['agentId']])){logger['info'](_0xd6f6('0x1e'),this[_0xd6f6('0x3')]['id'],this[_0xd6f6('0x12')]);}else{clearInterval(this['intervals'][this['agentId']]);util[_0xd6f6('0x1f')](this['notificationId'],this[_0xd6f6('0x3')]['id'],this[_0xd6f6('0x5')][_0xd6f6('0x11')][this['agentId']],this['queue'],this[_0xd6f6('0x2')]);util[_0xd6f6('0x1b')](this[_0xd6f6('0x3')]['id'],this['realtime'][_0xd6f6('0x11')][this[_0xd6f6('0x12')]],'TIMEOUT');this[_0xd6f6('0x5')]['agents'][this[_0xd6f6('0x12')]][_0xd6f6('0x20')]=![];this['realtime']['agents'][this['agentId']]['busyQueue']=undefined;}if(!_0x204916){setTimeout(this[_0xd6f6('0x7')][_0xd6f6('0x9')](this),0x3e8);}};function rrmemory(_0x4e5be7,_0x5aec64,_0x414a26,_0x264637){return new RRMemory(_0x4e5be7,_0x5aec64,_0x414a26,_0x264637);}module[_0xd6f6('0x21')]=rrmemory;