server/services/routing/server/applications/strategy/rrmemory.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0xcb14=['exports','lodash','../../../../../config/logger','routing','squeue','queue','realtime','push','handleRun','bind','handleTimeout','timeout','drained','handleDrained','prototype','isAgentAvailable','agentId','info','[%s][QUEUE]\x20available\x20again\x20%s','intervals','mapAgentsId','[%s][QUEUE]\x20try\x20with\x20%s','isNil','done','agents','channel','busy','busyQueue','showNotification','notificationId','writeLog','RINGING','handleCheckReject','[%s][QUEUE]\x20agent\x20skipped,\x20not\x20available\x20id\x20%s','[%s][QUEUE]\x20timeout\x20with\x20%s','hideNotification','TIMEOUT'];(function(_0xdbe2de,_0x3bdc5a){var _0x2facd7=function(_0x50df58){while(--_0x50df58){_0xdbe2de['push'](_0xdbe2de['shift']());}};_0x2facd7(++_0x3bdc5a);}(_0xcb14,0x173));var _0x4cb1=function(_0x165277,_0x1f5fca){_0x165277=_0x165277-0x0;var _0x5eed91=_0xcb14[_0x165277];return _0x5eed91;};'use strict';var rr=require('rr');var _=require(_0x4cb1('0x0'));var uuid=require('uuid');var util=require('./util');var logger=require(_0x4cb1('0x1'))(_0x4cb1('0x2'));var RRMemory=function(_0x41114f,_0x2265a6,_0x3f44ef,_0x26d54e){this['notificationId']=uuid['v4']();this[_0x4cb1('0x3')]=_0x41114f;this[_0x4cb1('0x4')]=_0x2265a6;this[_0x4cb1('0x5')]=_0x3f44ef;this[_0x4cb1('0x2')]=_0x26d54e;this['intervals']={};this[_0x4cb1('0x3')][_0x4cb1('0x6')](this[_0x4cb1('0x7')][_0x4cb1('0x8')](this),this[_0x4cb1('0x9')][_0x4cb1('0x8')](this),this['module']);this[_0x4cb1('0x3')]['on'](_0x4cb1('0xa'),this[_0x4cb1('0x9')][_0x4cb1('0x8')](this));this['squeue']['on'](_0x4cb1('0xb'),this[_0x4cb1('0xc')][_0x4cb1('0x8')](this));};RRMemory['prototype'][_0x4cb1('0x6')]=function(){this[_0x4cb1('0x3')]['push'](this[_0x4cb1('0x7')][_0x4cb1('0x8')](this),this[_0x4cb1('0x9')][_0x4cb1('0x8')](this));};RRMemory['prototype'][_0x4cb1('0xc')]=function(_0x5a16de){this[_0x4cb1('0x9')](!![]);};RRMemory[_0x4cb1('0xd')]['handleCheckReject']=function(_0x94d15d){if(util[_0x4cb1('0xe')](this[_0x4cb1('0x3')]['id'],this[_0x4cb1('0x5')]['agents'][this[_0x4cb1('0xf')]],this[_0x4cb1('0x3')]['channel'],!![])){logger[_0x4cb1('0x10')](_0x4cb1('0x11'),this[_0x4cb1('0x3')]['id'],this[_0x4cb1('0xf')]);clearInterval(this[_0x4cb1('0x12')][this[_0x4cb1('0xf')]]);_0x94d15d['done']();setTimeout(this[_0x4cb1('0x6')]['bind'](this),0x3e8);}};RRMemory['prototype'][_0x4cb1('0x7')]=function(_0x404cab){this[_0x4cb1('0xf')]=rr(this[_0x4cb1('0x4')][_0x4cb1('0x13')]);logger['info'](_0x4cb1('0x14'),this[_0x4cb1('0x3')]['id'],this[_0x4cb1('0xf')]);if(_[_0x4cb1('0x15')](this[_0x4cb1('0x5')]['agents'][this[_0x4cb1('0xf')]])){logger[_0x4cb1('0x10')]('[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x4cb1('0x3')]['id'],this[_0x4cb1('0xf')]);_0x404cab[_0x4cb1('0x16')]();setTimeout(this['push'][_0x4cb1('0x8')](this),0x3e8);}else{if(util['isAgentAvailable'](this[_0x4cb1('0x3')]['id'],this['realtime'][_0x4cb1('0x17')][this[_0x4cb1('0xf')]],this['squeue'][_0x4cb1('0x18')],!![])){this[_0x4cb1('0x5')]['agents'][this[_0x4cb1('0xf')]][_0x4cb1('0x19')]=!![];this[_0x4cb1('0x5')][_0x4cb1('0x17')][this[_0x4cb1('0xf')]][_0x4cb1('0x1a')]=this[_0x4cb1('0x4')]['name'];util[_0x4cb1('0x1b')](this[_0x4cb1('0x1c')],this['squeue']['id'],this[_0x4cb1('0x5')][_0x4cb1('0x17')][this['agentId']],this[_0x4cb1('0x4')],this[_0x4cb1('0x2')]);util[_0x4cb1('0x1d')](this[_0x4cb1('0x3')]['id'],this[_0x4cb1('0x5')]['agents'][this[_0x4cb1('0xf')]],_0x4cb1('0x1e'));this[_0x4cb1('0x12')][this[_0x4cb1('0xf')]]=setInterval(this[_0x4cb1('0x1f')][_0x4cb1('0x8')](this,_0x404cab),0x3e8);}else{logger[_0x4cb1('0x10')](_0x4cb1('0x20'),this[_0x4cb1('0x3')]['id'],this[_0x4cb1('0xf')]);_0x404cab[_0x4cb1('0x16')]();setTimeout(this[_0x4cb1('0x6')][_0x4cb1('0x8')](this),0x3e8);}}};RRMemory[_0x4cb1('0xd')][_0x4cb1('0x9')]=function(_0x429dcd){logger[_0x4cb1('0x10')](_0x4cb1('0x21'),this[_0x4cb1('0x3')]['id'],this['agentId']);if(_[_0x4cb1('0x15')](this[_0x4cb1('0x5')][_0x4cb1('0x17')][this[_0x4cb1('0xf')]])){logger[_0x4cb1('0x10')]('[%s][QUEUE]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0x4cb1('0x3')]['id'],this[_0x4cb1('0xf')]);}else{clearInterval(this[_0x4cb1('0x12')][this[_0x4cb1('0xf')]]);util[_0x4cb1('0x22')](this[_0x4cb1('0x1c')],this['squeue']['id'],this[_0x4cb1('0x5')][_0x4cb1('0x17')][this[_0x4cb1('0xf')]],this[_0x4cb1('0x4')],this[_0x4cb1('0x2')]);util[_0x4cb1('0x1d')](this[_0x4cb1('0x3')]['id'],this[_0x4cb1('0x5')]['agents'][this[_0x4cb1('0xf')]],_0x4cb1('0x23'));this['realtime'][_0x4cb1('0x17')][this[_0x4cb1('0xf')]][_0x4cb1('0x19')]=![];this[_0x4cb1('0x5')][_0x4cb1('0x17')][this['agentId']]['busyQueue']=undefined;}if(!_0x429dcd){setTimeout(this[_0x4cb1('0x6')]['bind'](this),0x3e8);}};function rrmemory(_0x232d19,_0x4390a7,_0x14cc1b,_0x2633f2){return new RRMemory(_0x232d19,_0x4390a7,_0x14cc1b,_0x2633f2);}module[_0x4cb1('0x24')]=rrmemory;