server/services/routing/server/applications/strategy/util.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xcd84=['capitalize','InteractionId','interaction','agents','WaitingInteractions','message','writeLog','lodash','util','../utils','../../../../../config/environment','../../../../../config/logger','routing','redis','defaults','localhost','socket.io-emitter','format','name','emit','user:save','split','\x20interaction','account','notificationSound','notificationShake','body','queue','msg','error','[%s][QUEUE]\x20%s','user:%s','notification:%s','save','remove','debug','[%s][QUEUE][AGENT:%s][STATUS:%s]','online','OFFLINE','Pause','hasOwnProperty','Capacity','CurrentCapacity','toUpperCase','\x20MAXCAPACITY','showNotification','UserId','some','channel','QueuesWaitingInteractions'];(function(_0x361cce,_0x54639b){var _0x439918=function(_0x3b8262){while(--_0x3b8262){_0x361cce['push'](_0x361cce['shift']());}};_0x439918(++_0x54639b);}(_0xcd84,0x197));var _0x4cd8=function(_0x220a43,_0x439334){_0x220a43=_0x220a43-0x0;var _0x2a05c0=_0xcd84[_0x220a43];return _0x2a05c0;};'use strict';var _=require(_0x4cd8('0x0'));var util=require(_0x4cd8('0x1'));var utils=require(_0x4cd8('0x2'));var Redis=require('ioredis');var config=require(_0x4cd8('0x3'));var logger=require(_0x4cd8('0x4'))(_0x4cd8('0x5'));config[_0x4cd8('0x6')]=_[_0x4cd8('0x7')](config[_0x4cd8('0x6')],{'host':_0x4cd8('0x8'),'port':0x18eb});var io=require(_0x4cd8('0x9'))(new Redis(config[_0x4cd8('0x6')]));function sendNotification(_0x6acb64,_0x21bc09,_0x37f51d,_0x28c9ac,_0x1482fb,_0x497fdd){io['to'](util[_0x4cd8('0xa')]('user:%s',_0x28c9ac[_0x4cd8('0xb')]))[_0x4cd8('0xc')](_0x4cd8('0xd'),_0x28c9ac);var _0x6fadb4=_0x497fdd||{};var _0x2ab955=_0x37f51d[_0x4cd8('0xe')]('.');var _0x416f4e={'uniqueid':_0x21bc09,'channel':_0x2ab955[0x0],'id':_0x2ab955[0x1],'title':_0x2ab955[0x0]+_0x4cd8('0xf'),'interactionId':_0x2ab955[0x2],'queue':_0x1482fb?_0x1482fb[_0x4cd8('0xb')]:null,'sound':_0x6fadb4[_0x4cd8('0x10')][_0x4cd8('0x11')],'shake':_0x6fadb4[_0x4cd8('0x10')][_0x4cd8('0x12')]};try{if(!_0x6fadb4['body']){_0x6fadb4[_0x4cd8('0x13')]={};}if(_0x1482fb){_0x6fadb4[_0x4cd8('0x13')][_0x4cd8('0x14')]=_0x1482fb;}else if(_0x6fadb4[_0x4cd8('0x13')][_0x4cd8('0x14')]){delete _0x6fadb4[_0x4cd8('0x13')]['queue'];}_0x416f4e[_0x4cd8('0x15')]=utils['getMustacheRender'](_0x6fadb4[_0x4cd8('0x10')]['notificationTemplate'],_0x6fadb4);}catch(_0x2f2a10){_0x416f4e[_0x4cd8('0x15')]='I\x20can\x27t\x20render\x20your\x20template';logger[_0x4cd8('0x16')](util[_0x4cd8('0xa')](_0x4cd8('0x17'),_0x21bc09,_0x2f2a10['message']));}io['to'](util[_0x4cd8('0xa')](_0x4cd8('0x18'),_0x28c9ac['name']))[_0x4cd8('0xc')](util[_0x4cd8('0xa')](_0x4cd8('0x19'),_0x6acb64?_0x4cd8('0x1a'):_0x4cd8('0x1b')),_0x416f4e);}function writeLog(_0x3d4075,_0x120bad,_0xebdc83){return logger[_0x4cd8('0x1c')](util['format'](_0x4cd8('0x1d'),_0x3d4075,_0x120bad[_0x4cd8('0xb')],_0xebdc83));}exports['isAgentAvailable']=function(_0x857e14,_0x382f6b,_0x77abee,_0x3eff04){if(_0x382f6b['busy']){writeLog(_0x857e14,_0x382f6b,'BUSY');return![];}if(!_0x382f6b[_0x4cd8('0x1e')]){writeLog(_0x857e14,_0x382f6b,_0x4cd8('0x1f'));return![];}if(_0x382f6b[_0x77abee+_0x4cd8('0x20')]){writeLog(_0x857e14,_0x382f6b,'PAUSE');return![];}if(_0x3eff04&&_0x382f6b[_0x4cd8('0x21')](_0x77abee+'Capacity')&&_0x382f6b[_0x4cd8('0x21')](_0x77abee+'CurrentCapacity')){if(_0x382f6b[_0x77abee+_0x4cd8('0x22')]>0x0&&_0x382f6b[_0x77abee+_0x4cd8('0x23')]>=_0x382f6b[_0x77abee+'Capacity']){writeLog(_0x857e14,_0x382f6b,_0x77abee[_0x4cd8('0x24')]()+_0x4cd8('0x25'));return![];}}return!![];};exports[_0x4cd8('0x26')]=function(_0x3d67f9,_0xef4afc,_0x1ba7c0,_0x338054,_0x3a4bed){return sendNotification(!![],_0x3d67f9,_0xef4afc,_0x1ba7c0,_0x338054,_0x3a4bed);};exports['hideNotification']=function(_0x3a25ff,_0x3772c1,_0x17c192,_0x31f00c,_0x5c40e0){return sendNotification(![],_0x3a25ff,_0x3772c1,_0x17c192,_0x31f00c,_0x5c40e0);};exports['checkWaitingNotifications']=function(_0x107475,_0x283b28,_0x3744aa){var _0x584863=_0x283b28['interaction'][_0x4cd8('0x27')];if(!_0x584863&&_0x3744aa){_0x584863=_0x3744aa['id'];}var _0x49940f=_[_0x4cd8('0x28')](_0x107475[_0x283b28[_0x4cd8('0x29')]+_0x4cd8('0x2a')],function(_0x2f71a2){var _0x9ffeeb=_[_0x4cd8('0x2b')](_0x283b28['channel'])+_0x4cd8('0x2c');return _0x2f71a2[_0x9ffeeb]===_0x283b28[_0x4cd8('0x2d')]['id'];});if(!_0x49940f&&_0x584863){_0x49940f=_[_0x4cd8('0x28')](_0x107475[_0x4cd8('0x2e')][_0x584863][_0x283b28['channel']+_0x4cd8('0x2f')],function(_0x24e48d){return _0x24e48d['id']===_0x283b28[_0x4cd8('0x2d')]['id'];});}return _0x49940f;};exports['saveWaitingNotification']=function(_0x46e269,_0x13a1bc,_0x31cb55,_0x3dea2a){_0x46e269['agents'][_0x31cb55['id']][_0x3dea2a+'WaitingInteractions'][_0x13a1bc['message']['id']]={'id':_0x13a1bc[_0x4cd8('0x2d')]['id']};};exports['removeWaitingNotification']=function(_0x47f503,_0x45c04b,_0x38df1c,_0x99d595){delete _0x47f503[_0x4cd8('0x2e')][_0x38df1c['id']][_0x99d595+_0x4cd8('0x2f')][_0x45c04b[_0x4cd8('0x30')]['id']];};exports[_0x4cd8('0x31')]=writeLog;