server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb7e7=['answeredelsewheremembername','agentcomplete','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','complete','[%s][agents][agentcomplete]','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','secondtransfereruniqueid','transfereeuniqueid','agententerreason','clone','calleridname','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfererexten','transfertargetuniqueid','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','diffTime','agent','lodash','./utils','format','uniqueid','channel','queue','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','then','type','agentacw','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','agentcalled','destuniqueid','agentcalledAt','now','connectedlinename','info','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','membername','error','[%s][agents][agentcalled]','agentringnoanswer','isNil','debug','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','reason','timeout','holdtime','ringtime','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','talktime','[%s][agents][queuecallerabandon]','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere'];(function(_0x473dfb,_0x39cc88){var _0x1ddce0=function(_0x500011){while(--_0x500011){_0x473dfb['push'](_0x473dfb['shift']());}};_0x1ddce0(++_0x39cc88);}(_0xb7e7,0x121));var _0x7b7e=function(_0x2b4411,_0x2625ed){_0x2b4411=_0x2b4411-0x0;var _0x8e41ef=_0xb7e7[_0x2b4411];return _0x8e41ef;};'use strict';var _=require(_0x7b7e('0x0'));var util=require('util');var utils=require(_0x7b7e('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x518dc6,_0x1b7cc7){utils['info'](util[_0x7b7e('0x2')]('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x518dc6[_0x7b7e('0x3')],_0x518dc6[_0x7b7e('0x4')],_0x518dc6[_0x7b7e('0x5')],_0x518dc6['membername'],_0x518dc6['interface'],_0x518dc6[_0x7b7e('0x6')],_0x518dc6[_0x7b7e('0x7')],_0x518dc6[_0x7b7e('0x8')]));if(_0x518dc6['queue']){utils[_0x7b7e('0x9')](_0x518dc6[_0x7b7e('0x5')])[_0x7b7e('0xa')](function(_0x1647e5){if(_0x1647e5){_0x518dc6[_0x7b7e('0xb')]=_0x1647e5[_0x7b7e('0xb')];_0x518dc6[_0x7b7e('0xc')]=_0x518dc6['agentcomplete']?_0x1647e5[_0x7b7e('0xd')]:![];_0x518dc6[_0x7b7e('0xe')]=_0x518dc6[_0x7b7e('0xc')]?_0x1647e5[_0x7b7e('0xf')]:0x0;}utils[_0x7b7e('0x10')](_0x7b7e('0x11'),_0x518dc6);});}else{utils[_0x7b7e('0x10')](_0x7b7e('0x11'),_0x518dc6);}if(_0x1b7cc7){delete transfers[_0x518dc6[_0x7b7e('0x3')]];}else{delete agents[_0x518dc6['destuniqueid']];}}exports[_0x7b7e('0x12')]=function(_0x430eab){try{utils['debug'](util[_0x7b7e('0x2')]('[%s][agents][agentcalled]',_0x430eab['uniqueid']),_0x430eab);agents[_0x430eab[_0x7b7e('0x13')]]=_0x430eab;agents[_0x430eab[_0x7b7e('0x13')]][_0x7b7e('0x14')]=utils[_0x7b7e('0x15')]();agents[_0x430eab[_0x7b7e('0x13')]]['lastevent']='called';agents[_0x430eab[_0x7b7e('0x13')]][_0x7b7e('0x7')]=null;agents[_0x430eab[_0x7b7e('0x13')]][_0x7b7e('0x16')]=null;utils[_0x7b7e('0x17')](util[_0x7b7e('0x2')](_0x7b7e('0x18'),_0x430eab[_0x7b7e('0x3')],agents[_0x430eab[_0x7b7e('0x13')]][_0x7b7e('0x19')],_0x430eab[_0x7b7e('0x13')]));}catch(_0x14f4fe){utils[_0x7b7e('0x1a')](util[_0x7b7e('0x2')](_0x7b7e('0x1b'),_0x430eab[_0x7b7e('0x3')]),_0x14f4fe);}};exports[_0x7b7e('0x1c')]=function(_0x49eddb){try{if(!_[_0x7b7e('0x1d')](agents[_0x49eddb[_0x7b7e('0x13')]])){utils[_0x7b7e('0x1e')](util['format'](_0x7b7e('0x1f'),_0x49eddb[_0x7b7e('0x3')]),_0x49eddb);utils[_0x7b7e('0x17')](util[_0x7b7e('0x2')](_0x7b7e('0x20'),_0x49eddb[_0x7b7e('0x3')],agents[_0x49eddb[_0x7b7e('0x13')]][_0x7b7e('0x19')],_0x49eddb['destuniqueid']));agents[_0x49eddb['destuniqueid']]['agentringnoanswer']=!![];agents[_0x49eddb[_0x7b7e('0x13')]][_0x7b7e('0x21')]=utils[_0x7b7e('0x15')]();agents[_0x49eddb['destuniqueid']]['lastevent']='timeout';agents[_0x49eddb[_0x7b7e('0x13')]][_0x7b7e('0x22')]=_0x7b7e('0x23');agents[_0x49eddb[_0x7b7e('0x13')]][_0x7b7e('0x24')]=_0x49eddb['ringtime']?parseInt(_0x49eddb[_0x7b7e('0x25')])/0x3e8:0x0;agents[_0x49eddb[_0x7b7e('0x13')]]['talktime']=0x0;unanswered['push'](_0x49eddb['destuniqueid']);}}catch(_0x12ef0b){utils[_0x7b7e('0x1a')](util['format'](_0x7b7e('0x1f'),_0x49eddb['uniqueid']),_0x12ef0b);}};exports[_0x7b7e('0x26')]=function(_0xb9b6bf){try{_[_0x7b7e('0x27')](agents,function(_0x5515ca,_0x3960b8){if(_0x5515ca[_0x7b7e('0x3')]==_0xb9b6bf[_0x7b7e('0x3')]&&!_[_0x7b7e('0x28')](unanswered,_0x5515ca[_0x7b7e('0x13')])){utils['debug'](util[_0x7b7e('0x2')]('[%s][agents][queuecallerabandon]',_0xb9b6bf[_0x7b7e('0x3')]),_0xb9b6bf);utils[_0x7b7e('0x17')](util[_0x7b7e('0x2')](_0x7b7e('0x29'),_0xb9b6bf[_0x7b7e('0x3')],_0x5515ca[_0x7b7e('0x19')],_0x5515ca[_0x7b7e('0x13')]));_0x5515ca['agentringnoanswer']=!![];_0x5515ca['agentringnoanswerAt']=utils[_0x7b7e('0x15')]();_0x5515ca[_0x7b7e('0x8')]='abandoned';_0x5515ca[_0x7b7e('0x22')]=_0x7b7e('0x2a');_0x5515ca[_0x7b7e('0x24')]=_0xb9b6bf['holdtime'];_0x5515ca[_0x7b7e('0x2b')]=0x0;writeDB(_0x5515ca);}});}catch(_0x256908){utils[_0x7b7e('0x1a')](util[_0x7b7e('0x2')](_0x7b7e('0x2c'),_0xb9b6bf[_0x7b7e('0x3')]),_0x256908);}};exports[_0x7b7e('0x2d')]=function(_0x202f04){try{if(agents[_0x202f04[_0x7b7e('0x13')]]){utils[_0x7b7e('0x1e')](util[_0x7b7e('0x2')](_0x7b7e('0x2e'),_0x202f04[_0x7b7e('0x3')]),_0x202f04);utils[_0x7b7e('0x17')](util[_0x7b7e('0x2')](_0x7b7e('0x2f'),_0x202f04['uniqueid'],agents[_0x202f04[_0x7b7e('0x13')]][_0x7b7e('0x19')],_0x202f04[_0x7b7e('0x13')]));agents[_0x202f04[_0x7b7e('0x13')]][_0x7b7e('0x30')]=utils[_0x7b7e('0x15')]();agents[_0x202f04[_0x7b7e('0x13')]][_0x7b7e('0x7')]=_0x202f04[_0x7b7e('0x7')];agents[_0x202f04[_0x7b7e('0x13')]]['connectedlinename']=_0x202f04[_0x7b7e('0x16')];agents[_0x202f04[_0x7b7e('0x13')]][_0x7b7e('0x24')]=_0x202f04[_0x7b7e('0x25')];agents[_0x202f04['destuniqueid']][_0x7b7e('0x8')]=_0x7b7e('0x31');_[_0x7b7e('0x27')](agents,function(_0x5c58c0,_0x4a2888){if(_0x5c58c0[_0x7b7e('0x13')]!=_0x202f04['destuniqueid']&&_0x5c58c0[_0x7b7e('0x3')]==_0x202f04[_0x7b7e('0x3')]){_0x5c58c0['talktime']=0x0;_0x5c58c0[_0x7b7e('0x24')]=_0x202f04[_0x7b7e('0x25')];_0x5c58c0[_0x7b7e('0x1c')]=!![];_0x5c58c0[_0x7b7e('0x21')]=utils[_0x7b7e('0x15')]();_0x5c58c0[_0x7b7e('0x8')]=_0x7b7e('0x32');_0x5c58c0[_0x7b7e('0x22')]=_0x7b7e('0x32');_0x5c58c0['answeredelsewheredestinationuniqueid']=_0x202f04['destuniqueid'];_0x5c58c0[_0x7b7e('0x33')]=_0x202f04['membername'];writeDB(_0x5c58c0);}});}}catch(_0x41c8a6){utils['error'](util['format'](_0x7b7e('0x2e'),_0x202f04['uniqueid']),_0x41c8a6);}};exports[_0x7b7e('0x34')]=function(_0x52051c){try{if(!_[_0x7b7e('0x1d')](agents[_0x52051c[_0x7b7e('0x13')]])){utils[_0x7b7e('0x1e')](util[_0x7b7e('0x2')]('[%s][agents][agentcomplete]',_0x52051c[_0x7b7e('0x3')]),_0x52051c);utils[_0x7b7e('0x17')](util[_0x7b7e('0x2')](_0x7b7e('0x35'),_0x52051c[_0x7b7e('0x3')],agents[_0x52051c[_0x7b7e('0x13')]]['membername'],_0x52051c['destuniqueid']));agents[_0x52051c['destuniqueid']][_0x7b7e('0x34')]=!![];agents[_0x52051c[_0x7b7e('0x13')]][_0x7b7e('0x36')]=utils[_0x7b7e('0x15')]();agents[_0x52051c[_0x7b7e('0x13')]][_0x7b7e('0x2b')]=utils['diffTime'](agents[_0x52051c[_0x7b7e('0x13')]][_0x7b7e('0x36')],agents[_0x52051c['destuniqueid']]['agentconnectAt']);agents[_0x52051c[_0x7b7e('0x13')]][_0x7b7e('0x22')]=_0x52051c[_0x7b7e('0x22')];agents[_0x52051c[_0x7b7e('0x13')]][_0x7b7e('0x8')]=_0x7b7e('0x37');writeDB(agents[_0x52051c['destuniqueid']]);}}catch(_0x2673eb){utils['error'](util[_0x7b7e('0x2')](_0x7b7e('0x38'),_0x52051c[_0x7b7e('0x3')]),_0x2673eb);}};exports[_0x7b7e('0x39')]=function(_0x58e4e6){try{if(!_[_0x7b7e('0x1d')](agents[_0x58e4e6[_0x7b7e('0x3a')]])){utils[_0x7b7e('0x1e')](util[_0x7b7e('0x2')](_0x7b7e('0x3b'),_0x58e4e6['uniqueid']),_0x58e4e6);utils[_0x7b7e('0x17')](util[_0x7b7e('0x2')](_0x7b7e('0x3c'),_0x58e4e6[_0x7b7e('0x3')],agents[_0x58e4e6[_0x7b7e('0x3a')]]['membername'],agents[_0x58e4e6[_0x7b7e('0x3a')]][_0x7b7e('0x3')]));agents[_0x58e4e6[_0x7b7e('0x3a')]][_0x7b7e('0x3d')]=!![];agents[_0x58e4e6[_0x7b7e('0x3a')]][_0x7b7e('0x3e')]=_0x7b7e('0x3f');agents[_0x58e4e6['transfereruniqueid']][_0x7b7e('0x40')]=_0x58e4e6['extension'];agents[_0x58e4e6[_0x7b7e('0x3a')]][_0x7b7e('0x41')]=agents[_0x58e4e6['transfereruniqueid']][_0x7b7e('0x3')];}}catch(_0x44e3a0){utils[_0x7b7e('0x1a')](util[_0x7b7e('0x2')](_0x7b7e('0x3b'),_0x58e4e6[_0x7b7e('0x3')]),_0x44e3a0);}};exports[_0x7b7e('0x42')]=function(_0x5f15ce){try{utils[_0x7b7e('0x1e')](util[_0x7b7e('0x2')](_0x7b7e('0x43'),_0x5f15ce[_0x7b7e('0x44')]),_0x5f15ce);if(_0x5f15ce['origtransfereruniqueid']==_0x5f15ce['origtransfererlinkedid']){if(!_['isNil'](agents[_0x5f15ce[_0x7b7e('0x45')]])){utils[_0x7b7e('0x17')](util[_0x7b7e('0x2')]('[%s][agents][attendedtransfer]\x20agent:%s',_0x5f15ce['origtransfereruniqueid'],agents[_0x5f15ce[_0x7b7e('0x45')]][_0x7b7e('0x19')]));agents[_0x5f15ce['secondtransfereruniqueid']][_0x7b7e('0x3d')]=!![];agents[_0x5f15ce[_0x7b7e('0x45')]][_0x7b7e('0x3e')]='ATTENDED';agents[_0x5f15ce[_0x7b7e('0x45')]][_0x7b7e('0x40')]=_0x5f15ce['origtransfererexten'];agents[_0x5f15ce[_0x7b7e('0x45')]][_0x7b7e('0x41')]=_0x5f15ce[_0x7b7e('0x44')];}if(_0x5f15ce[_0x7b7e('0x46')]&&agents[_0x5f15ce[_0x7b7e('0x46')]]){agents[_0x5f15ce[_0x7b7e('0x46')]][_0x7b7e('0x47')]=0x1;transfers[_0x5f15ce[_0x7b7e('0x46')]]=_[_0x7b7e('0x48')](agents[_0x5f15ce['transfereeuniqueid']]);transfers[_0x5f15ce[_0x7b7e('0x46')]][_0x7b7e('0x6')]=agents[_0x5f15ce['secondtransfereruniqueid']][_0x7b7e('0x6')];transfers[_0x5f15ce[_0x7b7e('0x46')]][_0x7b7e('0x49')]=agents[_0x5f15ce['secondtransfereruniqueid']][_0x7b7e('0x49')];transfers[_0x5f15ce['transfereeuniqueid']][_0x7b7e('0x14')]=utils[_0x7b7e('0x15')]();transfers[_0x5f15ce['transfereeuniqueid']][_0x7b7e('0x30')]=utils[_0x7b7e('0x15')]();transfers[_0x5f15ce['transfereeuniqueid']][_0x7b7e('0x24')]=0x0;transfers[_0x5f15ce[_0x7b7e('0x46')]][_0x7b7e('0x47')]=0x2;}}else if(_0x5f15ce[_0x7b7e('0x45')]==_0x5f15ce['secondtransfererlinkedid']){if(!_[_0x7b7e('0x1d')](agents[_0x5f15ce[_0x7b7e('0x44')]])){utils[_0x7b7e('0x17')](util[_0x7b7e('0x2')](_0x7b7e('0x4a'),_0x5f15ce[_0x7b7e('0x44')],agents[_0x5f15ce[_0x7b7e('0x44')]][_0x7b7e('0x19')]));agents[_0x5f15ce[_0x7b7e('0x44')]][_0x7b7e('0x3d')]=!![];agents[_0x5f15ce['origtransfereruniqueid']][_0x7b7e('0x3e')]='ATTENDED';agents[_0x5f15ce['origtransfereruniqueid']][_0x7b7e('0x40')]=_0x5f15ce[_0x7b7e('0x4b')];agents[_0x5f15ce[_0x7b7e('0x44')]][_0x7b7e('0x41')]=_0x5f15ce['secondtransfereruniqueid'];}if(_0x5f15ce[_0x7b7e('0x4c')]&&agents[_0x5f15ce[_0x7b7e('0x4c')]]){agents[_0x5f15ce[_0x7b7e('0x4c')]][_0x7b7e('0x47')]=0x1;transfers[_0x5f15ce[_0x7b7e('0x4c')]]=_[_0x7b7e('0x48')](agents[_0x5f15ce['transfertargetuniqueid']]);transfers[_0x5f15ce[_0x7b7e('0x4c')]]['calleridnum']=agents[_0x5f15ce['origtransfereruniqueid']][_0x7b7e('0x6')];transfers[_0x5f15ce['transfertargetuniqueid']][_0x7b7e('0x49')]=agents[_0x5f15ce['origtransfereruniqueid']][_0x7b7e('0x49')];transfers[_0x5f15ce[_0x7b7e('0x4c')]]['agentcalledAt']=utils[_0x7b7e('0x15')]();transfers[_0x5f15ce[_0x7b7e('0x4c')]]['agentconnectAt']=utils[_0x7b7e('0x15')]();transfers[_0x5f15ce[_0x7b7e('0x4c')]][_0x7b7e('0x24')]=0x0;transfers[_0x5f15ce[_0x7b7e('0x4c')]][_0x7b7e('0x47')]=0x2;}}}catch(_0x2147d9){utils[_0x7b7e('0x1a')](util[_0x7b7e('0x2')](_0x7b7e('0x43'),_0x5f15ce[_0x7b7e('0x44')]),_0x2147d9);}};exports['hangup']=function(_0x59ecf9){try{utils[_0x7b7e('0x1e')](util[_0x7b7e('0x2')](_0x7b7e('0x4d'),_0x59ecf9[_0x7b7e('0x3')]),_0x59ecf9);if(agents[_0x59ecf9[_0x7b7e('0x3')]]&&agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x22')]==='timeout'){if(_0x59ecf9[_0x7b7e('0x4e')]==='21'){agents[_0x59ecf9[_0x7b7e('0x3')]]['reason']=_0x7b7e('0x4f');agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x8')]=_0x7b7e('0x4f');}utils[_0x7b7e('0x17')](util[_0x7b7e('0x2')](_0x7b7e('0x50'),_0x59ecf9[_0x7b7e('0x3')],agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x19')],agents[_0x59ecf9[_0x7b7e('0x3')]]['reason'],agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x8')]));writeDB(agents[_0x59ecf9[_0x7b7e('0x3')]]);var _0x122053=unanswered[_0x7b7e('0x51')](_0x59ecf9[_0x7b7e('0x3')]);if(_0x122053>-0x1){unanswered[_0x7b7e('0x52')](_0x122053,0x1);}}if(transfers[_0x59ecf9['uniqueid']]){transfers[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x34')]=!![];transfers[_0x59ecf9[_0x7b7e('0x3')]]['agentcompleteAt']=utils[_0x7b7e('0x15')]();transfers[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x2b')]=utils[_0x7b7e('0x53')](transfers[_0x59ecf9[_0x7b7e('0x3')]]['agentcompleteAt'],transfers[_0x59ecf9['uniqueid']]['agentconnectAt']);transfers[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x22')]=_0x7b7e('0x54');transfers[_0x59ecf9['uniqueid']][_0x7b7e('0x8')]=_0x7b7e('0x37');utils[_0x7b7e('0x17')](util['format'](_0x7b7e('0x50'),_0x59ecf9[_0x7b7e('0x3')],transfers[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x19')],transfers[_0x59ecf9['uniqueid']][_0x7b7e('0x22')],transfers[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x8')]));writeDB(transfers[_0x59ecf9[_0x7b7e('0x3')]],!![]);}if(agents[_0x59ecf9['uniqueid']]&&agents[_0x59ecf9['uniqueid']][_0x7b7e('0x30')]){agents[_0x59ecf9['uniqueid']][_0x7b7e('0x34')]=!![];agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x36')]=utils[_0x7b7e('0x15')]();agents[_0x59ecf9['uniqueid']][_0x7b7e('0x2b')]=utils[_0x7b7e('0x53')](agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x36')],agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x30')]);agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x22')]=agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x3d')]?_0x7b7e('0x3d'):_0x7b7e('0x54');agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x8')]=_0x7b7e('0x37');utils[_0x7b7e('0x17')](util['format'](_0x7b7e('0x50'),_0x59ecf9[_0x7b7e('0x3')],agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x19')],agents[_0x59ecf9[_0x7b7e('0x3')]][_0x7b7e('0x22')],agents[_0x59ecf9[_0x7b7e('0x3')]]['lastevent']));writeDB(agents[_0x59ecf9[_0x7b7e('0x3')]]);}}catch(_0x3880be){utils[_0x7b7e('0x1a')](util[_0x7b7e('0x2')](_0x7b7e('0x4d'),_0x59ecf9['uniqueid']),_0x3880be);}};