server/services/xdr/agents.controller.js

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   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   8 // * Email: info@xcally.com                                                *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x74b0=['agentcalled','now','called','connectedlinename','error','stack','agentringnoanswer','agentringnoanswerAt','timeout','holdtime','ringtime','push','queuecallerabandon','forIn','reason','talktime','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','isNil','agentcompleteAt','complete','blindtransfer','transfereruniqueid','transfertype','blind','transferexten','extension','transferuniqueid','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','transfer','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererexten','transfertargetuniqueid','agentcalledAt','hangup','cause','rejected','indexOf','splice','diffTime','agent','lodash','util','./utils','info','format','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','membername','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acwtime','acwTimeout','request','destuniqueid'];(function(_0x31e871,_0x324afc){var _0x2190c4=function(_0x4afcc7){while(--_0x4afcc7){_0x31e871['push'](_0x31e871['shift']());}};_0x2190c4(++_0x324afc);}(_0x74b0,0x7a));var _0x074b=function(_0x3d222d,_0x41b8a4){_0x3d222d=_0x3d222d-0x0;var _0x9af4d9=_0x74b0[_0x3d222d];return _0x9af4d9;};'use strict';var _=require(_0x074b('0x0'));var util=require(_0x074b('0x1'));var utils=require(_0x074b('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x2651b5,_0x426279){utils[_0x074b('0x3')](util[_0x074b('0x4')](_0x074b('0x5'),_0x2651b5[_0x074b('0x6')],_0x2651b5[_0x074b('0x7')],_0x2651b5[_0x074b('0x8')],_0x2651b5[_0x074b('0x9')],_0x2651b5['interface'],_0x2651b5[_0x074b('0xa')],_0x2651b5[_0x074b('0xb')],_0x2651b5[_0x074b('0xc')]));if(_0x2651b5[_0x074b('0x8')]){utils[_0x074b('0xd')](_0x2651b5['queue'])[_0x074b('0xe')](function(_0x2778c2){if(_0x2778c2){_0x2651b5[_0x074b('0xf')]=_0x2778c2['type'];_0x2651b5[_0x074b('0x10')]=_0x2651b5[_0x074b('0x11')]?_0x2778c2['acw']:![];_0x2651b5[_0x074b('0x12')]=_0x2651b5[_0x074b('0x10')]?_0x2778c2[_0x074b('0x13')]:0x0;}utils[_0x074b('0x14')]('CreateVoiceAgentReport',_0x2651b5);});}else{utils[_0x074b('0x14')]('CreateVoiceAgentReport',_0x2651b5);}if(_0x426279){delete transfers[_0x2651b5[_0x074b('0x6')]];}else{delete agents[_0x2651b5[_0x074b('0x15')]];}}exports[_0x074b('0x16')]=function(_0x5d7226){try{agents[_0x5d7226[_0x074b('0x15')]]=_0x5d7226;agents[_0x5d7226[_0x074b('0x15')]]['agentcalledAt']=utils[_0x074b('0x17')]();agents[_0x5d7226[_0x074b('0x15')]][_0x074b('0xc')]=_0x074b('0x18');agents[_0x5d7226[_0x074b('0x15')]][_0x074b('0xb')]=null;agents[_0x5d7226[_0x074b('0x15')]][_0x074b('0x19')]=null;}catch(_0x260fbc){utils[_0x074b('0x1a')](_0x260fbc[_0x074b('0x1b')]);}};exports[_0x074b('0x1c')]=function(_0x3cda4e){try{if(!_['isNil'](agents[_0x3cda4e['destuniqueid']])){agents[_0x3cda4e['destuniqueid']][_0x074b('0x1c')]=!![];agents[_0x3cda4e[_0x074b('0x15')]][_0x074b('0x1d')]=utils[_0x074b('0x17')]();agents[_0x3cda4e['destuniqueid']][_0x074b('0xc')]=_0x074b('0x1e');agents[_0x3cda4e[_0x074b('0x15')]]['reason']='timeout';agents[_0x3cda4e[_0x074b('0x15')]][_0x074b('0x1f')]=_0x3cda4e[_0x074b('0x20')]?parseInt(_0x3cda4e[_0x074b('0x20')])/0x3e8:0x0;agents[_0x3cda4e[_0x074b('0x15')]]['talktime']=0x0;unanswered[_0x074b('0x21')](_0x3cda4e[_0x074b('0x15')]);}}catch(_0x5870f7){utils['error'](_0x5870f7[_0x074b('0x1b')]);}};exports[_0x074b('0x22')]=function(_0x2590af){try{_[_0x074b('0x23')](agents,function(_0x4dd679,_0x15498d){if(_0x4dd679[_0x074b('0x6')]==_0x2590af[_0x074b('0x6')]&&!_['includes'](unanswered,_0x4dd679['destuniqueid'])){_0x4dd679[_0x074b('0x1c')]=!![];_0x4dd679['agentringnoanswerAt']=utils[_0x074b('0x17')]();_0x4dd679['lastevent']='abandoned';_0x4dd679[_0x074b('0x24')]='abandoned';_0x4dd679['holdtime']=_0x2590af[_0x074b('0x1f')];_0x4dd679[_0x074b('0x25')]=0x0;writeDB(_0x4dd679);}});}catch(_0x2f37a7){utils[_0x074b('0x1a')](_0x2f37a7['stack']);}};exports['agentconnect']=function(_0x5e6a51){try{if(agents[_0x5e6a51['destuniqueid']]){agents[_0x5e6a51[_0x074b('0x15')]][_0x074b('0x26')]=utils[_0x074b('0x17')]();agents[_0x5e6a51[_0x074b('0x15')]][_0x074b('0xb')]=_0x5e6a51[_0x074b('0xb')];agents[_0x5e6a51[_0x074b('0x15')]][_0x074b('0x19')]=_0x5e6a51[_0x074b('0x19')];agents[_0x5e6a51[_0x074b('0x15')]]['holdtime']=_0x5e6a51[_0x074b('0x20')];agents[_0x5e6a51[_0x074b('0x15')]][_0x074b('0xc')]=_0x074b('0x27');_['forIn'](agents,function(_0x28de9a,_0x2b912d){if(_0x28de9a[_0x074b('0x15')]!=_0x5e6a51[_0x074b('0x15')]&&_0x28de9a['uniqueid']==_0x5e6a51[_0x074b('0x6')]){_0x28de9a[_0x074b('0x25')]=0x0;_0x28de9a[_0x074b('0x1f')]=_0x5e6a51[_0x074b('0x20')];_0x28de9a['agentringnoanswer']=!![];_0x28de9a[_0x074b('0x1d')]=utils[_0x074b('0x17')]();_0x28de9a['lastevent']=_0x074b('0x28');_0x28de9a[_0x074b('0x24')]=_0x074b('0x28');_0x28de9a[_0x074b('0x29')]=_0x5e6a51['destuniqueid'];_0x28de9a[_0x074b('0x2a')]=_0x5e6a51['membername'];writeDB(_0x28de9a);}});}}catch(_0x15db17){utils['error'](_0x15db17[_0x074b('0x1b')]);}};exports[_0x074b('0x11')]=function(_0x2f1ab7){try{if(!_[_0x074b('0x2b')](agents[_0x2f1ab7[_0x074b('0x15')]])){agents[_0x2f1ab7[_0x074b('0x15')]][_0x074b('0x11')]=!![];agents[_0x2f1ab7[_0x074b('0x15')]][_0x074b('0x2c')]=utils['now']();agents[_0x2f1ab7[_0x074b('0x15')]][_0x074b('0x25')]=utils['diffTime'](agents[_0x2f1ab7[_0x074b('0x15')]][_0x074b('0x2c')],agents[_0x2f1ab7['destuniqueid']][_0x074b('0x26')]);agents[_0x2f1ab7[_0x074b('0x15')]][_0x074b('0x24')]=_0x2f1ab7[_0x074b('0x24')];agents[_0x2f1ab7[_0x074b('0x15')]][_0x074b('0xc')]=_0x074b('0x2d');writeDB(agents[_0x2f1ab7[_0x074b('0x15')]]);}}catch(_0x288386){utils[_0x074b('0x1a')](_0x288386['stack']);}};exports[_0x074b('0x2e')]=function(_0x4d6795){try{if(!_[_0x074b('0x2b')](agents[_0x4d6795[_0x074b('0x2f')]])){agents[_0x4d6795[_0x074b('0x2f')]]['transfer']=!![];agents[_0x4d6795[_0x074b('0x2f')]][_0x074b('0x30')]=_0x074b('0x31');agents[_0x4d6795[_0x074b('0x2f')]][_0x074b('0x32')]=_0x4d6795[_0x074b('0x33')];agents[_0x4d6795[_0x074b('0x2f')]][_0x074b('0x34')]=agents[_0x4d6795['transfereruniqueid']][_0x074b('0x6')];}}catch(_0x912a25){utils[_0x074b('0x1a')](_0x912a25[_0x074b('0x1b')]);}};exports['attendedtransfer']=function(_0x21b0ae){try{if(_0x21b0ae[_0x074b('0x35')]==_0x21b0ae[_0x074b('0x36')]){if(!_[_0x074b('0x2b')](agents[_0x21b0ae[_0x074b('0x37')]])){agents[_0x21b0ae['secondtransfereruniqueid']][_0x074b('0x38')]=!![];agents[_0x21b0ae[_0x074b('0x37')]][_0x074b('0x30')]='ATTENDED';agents[_0x21b0ae[_0x074b('0x37')]][_0x074b('0x32')]=_0x21b0ae[_0x074b('0x39')];agents[_0x21b0ae['secondtransfereruniqueid']][_0x074b('0x34')]=_0x21b0ae[_0x074b('0x35')];}if(_0x21b0ae[_0x074b('0x3a')]&&agents[_0x21b0ae[_0x074b('0x3a')]]){agents[_0x21b0ae[_0x074b('0x3a')]][_0x074b('0x3b')]=0x1;transfers[_0x21b0ae['transfereeuniqueid']]=_[_0x074b('0x3c')](agents[_0x21b0ae[_0x074b('0x3a')]]);transfers[_0x21b0ae['transfereeuniqueid']][_0x074b('0xa')]=agents[_0x21b0ae[_0x074b('0x37')]]['calleridnum'];transfers[_0x21b0ae['transfereeuniqueid']][_0x074b('0x3d')]=agents[_0x21b0ae[_0x074b('0x37')]]['calleridname'];transfers[_0x21b0ae['transfereeuniqueid']]['agentcalledAt']=utils[_0x074b('0x17')]();transfers[_0x21b0ae[_0x074b('0x3a')]][_0x074b('0x26')]=utils[_0x074b('0x17')]();transfers[_0x21b0ae[_0x074b('0x3a')]]['holdtime']=0x0;transfers[_0x21b0ae['transfereeuniqueid']][_0x074b('0x3b')]=0x2;}}else if(_0x21b0ae['secondtransfereruniqueid']==_0x21b0ae['secondtransfererlinkedid']){if(!_['isNil'](agents[_0x21b0ae[_0x074b('0x35')]])){agents[_0x21b0ae[_0x074b('0x35')]][_0x074b('0x38')]=!![];agents[_0x21b0ae['origtransfereruniqueid']][_0x074b('0x30')]='ATTENDED';agents[_0x21b0ae[_0x074b('0x35')]][_0x074b('0x32')]=_0x21b0ae[_0x074b('0x3e')];agents[_0x21b0ae[_0x074b('0x35')]][_0x074b('0x34')]=_0x21b0ae['secondtransfereruniqueid'];}if(_0x21b0ae[_0x074b('0x3f')]&&agents[_0x21b0ae[_0x074b('0x3f')]]){agents[_0x21b0ae[_0x074b('0x3f')]][_0x074b('0x3b')]=0x1;transfers[_0x21b0ae[_0x074b('0x3f')]]=_[_0x074b('0x3c')](agents[_0x21b0ae[_0x074b('0x3f')]]);transfers[_0x21b0ae['transfertargetuniqueid']][_0x074b('0xa')]=agents[_0x21b0ae[_0x074b('0x35')]][_0x074b('0xa')];transfers[_0x21b0ae[_0x074b('0x3f')]][_0x074b('0x3d')]=agents[_0x21b0ae['origtransfereruniqueid']][_0x074b('0x3d')];transfers[_0x21b0ae[_0x074b('0x3f')]][_0x074b('0x40')]=utils[_0x074b('0x17')]();transfers[_0x21b0ae['transfertargetuniqueid']][_0x074b('0x26')]=utils[_0x074b('0x17')]();transfers[_0x21b0ae[_0x074b('0x3f')]][_0x074b('0x1f')]=0x0;transfers[_0x21b0ae[_0x074b('0x3f')]][_0x074b('0x3b')]=0x2;}}}catch(_0x1e2ed4){utils[_0x074b('0x1a')](_0x1e2ed4[_0x074b('0x1b')]);}};exports[_0x074b('0x41')]=function(_0x381a5e){try{if(agents[_0x381a5e[_0x074b('0x6')]]&&agents[_0x381a5e['uniqueid']]['reason']===_0x074b('0x1e')){if(_0x381a5e[_0x074b('0x42')]==='21'){agents[_0x381a5e[_0x074b('0x6')]][_0x074b('0x24')]=_0x074b('0x43');agents[_0x381a5e['uniqueid']][_0x074b('0xc')]='rejected';}writeDB(agents[_0x381a5e[_0x074b('0x6')]]);var _0x24ac09=unanswered[_0x074b('0x44')](_0x381a5e[_0x074b('0x6')]);if(_0x24ac09>-0x1)unanswered[_0x074b('0x45')](_0x24ac09,0x1);}if(transfers[_0x381a5e['uniqueid']]){transfers[_0x381a5e['uniqueid']][_0x074b('0x11')]=!![];transfers[_0x381a5e[_0x074b('0x6')]][_0x074b('0x2c')]=utils[_0x074b('0x17')]();transfers[_0x381a5e['uniqueid']][_0x074b('0x25')]=utils[_0x074b('0x46')](transfers[_0x381a5e[_0x074b('0x6')]][_0x074b('0x2c')],transfers[_0x381a5e[_0x074b('0x6')]]['agentconnectAt']);transfers[_0x381a5e[_0x074b('0x6')]][_0x074b('0x24')]=_0x074b('0x47');transfers[_0x381a5e['uniqueid']][_0x074b('0xc')]='complete';writeDB(transfers[_0x381a5e['uniqueid']],!![]);}if(agents[_0x381a5e['uniqueid']]&&agents[_0x381a5e[_0x074b('0x6')]]['agentconnectAt']){agents[_0x381a5e['uniqueid']][_0x074b('0x11')]=!![];agents[_0x381a5e[_0x074b('0x6')]][_0x074b('0x2c')]=utils['now']();agents[_0x381a5e[_0x074b('0x6')]]['talktime']=utils[_0x074b('0x46')](agents[_0x381a5e[_0x074b('0x6')]][_0x074b('0x2c')],agents[_0x381a5e[_0x074b('0x6')]][_0x074b('0x26')]);agents[_0x381a5e[_0x074b('0x6')]][_0x074b('0x24')]=agents[_0x381a5e[_0x074b('0x6')]]['transfer']?_0x074b('0x38'):_0x074b('0x47');agents[_0x381a5e['uniqueid']]['lastevent']='complete';writeDB(agents[_0x381a5e[_0x074b('0x6')]]);}}catch(_0x323352){utils[_0x074b('0x1a')](_0x323352['stack']);}};