server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4984=['CreateVoiceAgentReport','request','destuniqueid','agentcalled','format','[%s][agents][agentcalled]','now','lastevent','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','debug','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','timeout','reason','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswerAt','abandoned','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','agentconnectAt','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','extension','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','isNil','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','transferexten','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','agentcalledAt','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','hangup','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','complete','agent','util','./utils','info','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','queue','membername','calleridnum','connectedlinenum','getVoiceQueueByName','then','type','agentcomplete','acwtime','agentacw','acwTimeout'];(function(_0x3bd4ec,_0x4cb5ce){var _0x5062dc=function(_0x1e14a3){while(--_0x1e14a3){_0x3bd4ec['push'](_0x3bd4ec['shift']());}};_0x5062dc(++_0x4cb5ce);}(_0x4984,0xa2));var _0x4498=function(_0x257603,_0x5eeacd){_0x257603=_0x257603-0x0;var _0x5b58f3=_0x4984[_0x257603];return _0x5b58f3;};'use strict';var _=require('lodash');var util=require(_0x4498('0x0'));var utils=require(_0x4498('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0xe5e92d,_0x2575cb){utils[_0x4498('0x2')](util['format'](_0x4498('0x3'),_0xe5e92d[_0x4498('0x4')],_0xe5e92d['channel'],_0xe5e92d[_0x4498('0x5')],_0xe5e92d[_0x4498('0x6')],_0xe5e92d['interface'],_0xe5e92d[_0x4498('0x7')],_0xe5e92d[_0x4498('0x8')],_0xe5e92d['lastevent']));if(_0xe5e92d['queue']){utils[_0x4498('0x9')](_0xe5e92d[_0x4498('0x5')])[_0x4498('0xa')](function(_0x3556bf){if(_0x3556bf){_0xe5e92d[_0x4498('0xb')]=_0x3556bf[_0x4498('0xb')];_0xe5e92d['agentacw']=_0xe5e92d[_0x4498('0xc')]?_0x3556bf['acw']:![];_0xe5e92d[_0x4498('0xd')]=_0xe5e92d[_0x4498('0xe')]?_0x3556bf[_0x4498('0xf')]:0x0;}utils['request'](_0x4498('0x10'),_0xe5e92d);});}else{utils[_0x4498('0x11')]('CreateVoiceAgentReport',_0xe5e92d);}if(_0x2575cb){delete transfers[_0xe5e92d[_0x4498('0x4')]];}else{delete agents[_0xe5e92d[_0x4498('0x12')]];}}exports[_0x4498('0x13')]=function(_0x2cf316){try{utils['debug'](util[_0x4498('0x14')](_0x4498('0x15'),_0x2cf316[_0x4498('0x4')]),_0x2cf316);agents[_0x2cf316[_0x4498('0x12')]]=_0x2cf316;agents[_0x2cf316[_0x4498('0x12')]]['agentcalledAt']=utils[_0x4498('0x16')]();agents[_0x2cf316[_0x4498('0x12')]][_0x4498('0x17')]=_0x4498('0x18');agents[_0x2cf316[_0x4498('0x12')]][_0x4498('0x8')]=null;agents[_0x2cf316[_0x4498('0x12')]][_0x4498('0x19')]=null;utils[_0x4498('0x2')](util[_0x4498('0x14')](_0x4498('0x1a'),_0x2cf316['uniqueid'],agents[_0x2cf316[_0x4498('0x12')]][_0x4498('0x6')],_0x2cf316[_0x4498('0x12')]));}catch(_0x6b0455){utils[_0x4498('0x1b')](util[_0x4498('0x14')](_0x4498('0x15'),_0x2cf316[_0x4498('0x4')]),_0x6b0455);}};exports[_0x4498('0x1c')]=function(_0x35dbaf){try{if(!_['isNil'](agents[_0x35dbaf[_0x4498('0x12')]])){utils[_0x4498('0x1d')](util[_0x4498('0x14')](_0x4498('0x1e'),_0x35dbaf[_0x4498('0x4')]),_0x35dbaf);utils[_0x4498('0x2')](util['format'](_0x4498('0x1f'),_0x35dbaf['uniqueid'],agents[_0x35dbaf[_0x4498('0x12')]][_0x4498('0x6')],_0x35dbaf[_0x4498('0x12')]));agents[_0x35dbaf[_0x4498('0x12')]][_0x4498('0x1c')]=!![];agents[_0x35dbaf[_0x4498('0x12')]]['agentringnoanswerAt']=utils[_0x4498('0x16')]();agents[_0x35dbaf[_0x4498('0x12')]]['lastevent']=_0x4498('0x20');agents[_0x35dbaf['destuniqueid']][_0x4498('0x21')]=_0x4498('0x20');agents[_0x35dbaf[_0x4498('0x12')]][_0x4498('0x22')]=_0x35dbaf[_0x4498('0x23')]?parseInt(_0x35dbaf[_0x4498('0x23')])/0x3e8:0x0;agents[_0x35dbaf[_0x4498('0x12')]][_0x4498('0x24')]=0x0;unanswered[_0x4498('0x25')](_0x35dbaf[_0x4498('0x12')]);}}catch(_0x17532b){utils[_0x4498('0x1b')](util[_0x4498('0x14')](_0x4498('0x1e'),_0x35dbaf[_0x4498('0x4')]),_0x17532b);}};exports[_0x4498('0x26')]=function(_0x32004f){try{_[_0x4498('0x27')](agents,function(_0x210cdb,_0x14f648){if(_0x210cdb['uniqueid']==_0x32004f['uniqueid']&&!_[_0x4498('0x28')](unanswered,_0x210cdb[_0x4498('0x12')])){utils[_0x4498('0x1d')](util[_0x4498('0x14')](_0x4498('0x29'),_0x32004f[_0x4498('0x4')]),_0x32004f);utils[_0x4498('0x2')](util[_0x4498('0x14')](_0x4498('0x2a'),_0x32004f[_0x4498('0x4')],_0x210cdb['membername'],_0x210cdb[_0x4498('0x12')]));_0x210cdb['agentringnoanswer']=!![];_0x210cdb[_0x4498('0x2b')]=utils[_0x4498('0x16')]();_0x210cdb[_0x4498('0x17')]=_0x4498('0x2c');_0x210cdb['reason']=_0x4498('0x2c');_0x210cdb['holdtime']=_0x32004f[_0x4498('0x22')];_0x210cdb[_0x4498('0x24')]=0x0;writeDB(_0x210cdb);}});}catch(_0x1b3989){utils[_0x4498('0x1b')](util[_0x4498('0x14')]('[%s][agents][queuecallerabandon]',_0x32004f['uniqueid']),_0x1b3989);}};exports[_0x4498('0x2d')]=function(_0x3ea8d5){try{if(agents[_0x3ea8d5[_0x4498('0x12')]]){utils['debug'](util[_0x4498('0x14')](_0x4498('0x2e'),_0x3ea8d5[_0x4498('0x4')]),_0x3ea8d5);utils['info'](util[_0x4498('0x14')](_0x4498('0x2f'),_0x3ea8d5[_0x4498('0x4')],agents[_0x3ea8d5[_0x4498('0x12')]][_0x4498('0x6')],_0x3ea8d5[_0x4498('0x12')]));agents[_0x3ea8d5[_0x4498('0x12')]]['agentconnectAt']=utils[_0x4498('0x16')]();agents[_0x3ea8d5['destuniqueid']]['connectedlinenum']=_0x3ea8d5[_0x4498('0x8')];agents[_0x3ea8d5[_0x4498('0x12')]][_0x4498('0x19')]=_0x3ea8d5[_0x4498('0x19')];agents[_0x3ea8d5['destuniqueid']][_0x4498('0x22')]=_0x3ea8d5[_0x4498('0x23')];agents[_0x3ea8d5[_0x4498('0x12')]][_0x4498('0x17')]='connect';_[_0x4498('0x27')](agents,function(_0x43458e,_0x22ab60){if(_0x43458e[_0x4498('0x12')]!=_0x3ea8d5[_0x4498('0x12')]&&_0x43458e[_0x4498('0x4')]==_0x3ea8d5['uniqueid']){_0x43458e[_0x4498('0x24')]=0x0;_0x43458e[_0x4498('0x22')]=_0x3ea8d5[_0x4498('0x23')];_0x43458e['agentringnoanswer']=!![];_0x43458e['agentringnoanswerAt']=utils[_0x4498('0x16')]();_0x43458e[_0x4498('0x17')]=_0x4498('0x30');_0x43458e[_0x4498('0x21')]=_0x4498('0x30');_0x43458e[_0x4498('0x31')]=_0x3ea8d5[_0x4498('0x12')];_0x43458e[_0x4498('0x32')]=_0x3ea8d5[_0x4498('0x6')];writeDB(_0x43458e);}});}}catch(_0x1b4f05){utils[_0x4498('0x1b')](util[_0x4498('0x14')]('[%s][agents][agentconnect]',_0x3ea8d5[_0x4498('0x4')]),_0x1b4f05);}};exports[_0x4498('0xc')]=function(_0x2038b5){try{if(!_['isNil'](agents[_0x2038b5[_0x4498('0x12')]])){utils[_0x4498('0x1d')](util[_0x4498('0x14')](_0x4498('0x33'),_0x2038b5[_0x4498('0x4')]),_0x2038b5);utils[_0x4498('0x2')](util[_0x4498('0x14')](_0x4498('0x34'),_0x2038b5[_0x4498('0x4')],agents[_0x2038b5[_0x4498('0x12')]][_0x4498('0x6')],_0x2038b5[_0x4498('0x12')]));agents[_0x2038b5[_0x4498('0x12')]]['agentcomplete']=!![];agents[_0x2038b5[_0x4498('0x12')]][_0x4498('0x35')]=utils['now']();agents[_0x2038b5[_0x4498('0x12')]][_0x4498('0x24')]=utils[_0x4498('0x36')](agents[_0x2038b5['destuniqueid']][_0x4498('0x35')],agents[_0x2038b5[_0x4498('0x12')]][_0x4498('0x37')]);agents[_0x2038b5[_0x4498('0x12')]][_0x4498('0x21')]=_0x2038b5[_0x4498('0x21')];agents[_0x2038b5[_0x4498('0x12')]]['lastevent']='complete';writeDB(agents[_0x2038b5[_0x4498('0x12')]]);}}catch(_0x440399){utils[_0x4498('0x1b')](util[_0x4498('0x14')](_0x4498('0x33'),_0x2038b5[_0x4498('0x4')]),_0x440399);}};exports[_0x4498('0x38')]=function(_0x393fa3){try{if(!_['isNil'](agents[_0x393fa3[_0x4498('0x39')]])){utils[_0x4498('0x1d')](util[_0x4498('0x14')]('[%s][agents][blindtransfer]',_0x393fa3['uniqueid']),_0x393fa3);utils[_0x4498('0x2')](util[_0x4498('0x14')](_0x4498('0x3a'),_0x393fa3[_0x4498('0x4')],agents[_0x393fa3['transfereruniqueid']][_0x4498('0x6')],agents[_0x393fa3[_0x4498('0x39')]]['uniqueid']));agents[_0x393fa3['transfereruniqueid']][_0x4498('0x3b')]=!![];agents[_0x393fa3['transfereruniqueid']][_0x4498('0x3c')]='blind';agents[_0x393fa3[_0x4498('0x39')]]['transferexten']=_0x393fa3[_0x4498('0x3d')];agents[_0x393fa3[_0x4498('0x39')]][_0x4498('0x3e')]=agents[_0x393fa3[_0x4498('0x39')]][_0x4498('0x4')];}}catch(_0x46a5d8){utils[_0x4498('0x1b')](util[_0x4498('0x14')]('[%s][agents][blindtransfer]',_0x393fa3[_0x4498('0x4')]),_0x46a5d8);}};exports[_0x4498('0x3f')]=function(_0x57e824){try{utils[_0x4498('0x1d')](util[_0x4498('0x14')](_0x4498('0x40'),_0x57e824[_0x4498('0x41')]),_0x57e824);if(_0x57e824[_0x4498('0x41')]==_0x57e824[_0x4498('0x42')]){if(!_[_0x4498('0x43')](agents[_0x57e824[_0x4498('0x44')]])){utils[_0x4498('0x2')](util[_0x4498('0x14')](_0x4498('0x45'),_0x57e824[_0x4498('0x41')],agents[_0x57e824[_0x4498('0x44')]][_0x4498('0x6')]));agents[_0x57e824[_0x4498('0x44')]][_0x4498('0x3b')]=!![];agents[_0x57e824[_0x4498('0x44')]][_0x4498('0x3c')]=_0x4498('0x46');agents[_0x57e824[_0x4498('0x44')]][_0x4498('0x47')]=_0x57e824[_0x4498('0x48')];agents[_0x57e824[_0x4498('0x44')]][_0x4498('0x3e')]=_0x57e824[_0x4498('0x41')];}if(_0x57e824[_0x4498('0x49')]&&agents[_0x57e824['transfereeuniqueid']]){agents[_0x57e824[_0x4498('0x49')]][_0x4498('0x4a')]=0x1;transfers[_0x57e824[_0x4498('0x49')]]=_[_0x4498('0x4b')](agents[_0x57e824[_0x4498('0x49')]]);transfers[_0x57e824[_0x4498('0x49')]][_0x4498('0x7')]=agents[_0x57e824['secondtransfereruniqueid']][_0x4498('0x7')];transfers[_0x57e824[_0x4498('0x49')]][_0x4498('0x4c')]=agents[_0x57e824['secondtransfereruniqueid']][_0x4498('0x4c')];transfers[_0x57e824[_0x4498('0x49')]][_0x4498('0x4d')]=utils[_0x4498('0x16')]();transfers[_0x57e824['transfereeuniqueid']][_0x4498('0x37')]=utils[_0x4498('0x16')]();transfers[_0x57e824['transfereeuniqueid']][_0x4498('0x22')]=0x0;transfers[_0x57e824['transfereeuniqueid']]['agententerreason']=0x2;}}else if(_0x57e824[_0x4498('0x44')]==_0x57e824[_0x4498('0x4e')]){if(!_['isNil'](agents[_0x57e824['origtransfereruniqueid']])){utils[_0x4498('0x2')](util[_0x4498('0x14')](_0x4498('0x45'),_0x57e824[_0x4498('0x41')],agents[_0x57e824[_0x4498('0x41')]][_0x4498('0x6')]));agents[_0x57e824[_0x4498('0x41')]][_0x4498('0x3b')]=!![];agents[_0x57e824[_0x4498('0x41')]][_0x4498('0x3c')]=_0x4498('0x46');agents[_0x57e824[_0x4498('0x41')]][_0x4498('0x47')]=_0x57e824[_0x4498('0x4f')];agents[_0x57e824['origtransfereruniqueid']][_0x4498('0x3e')]=_0x57e824[_0x4498('0x44')];}if(_0x57e824[_0x4498('0x50')]&&agents[_0x57e824['transfertargetuniqueid']]){agents[_0x57e824[_0x4498('0x50')]][_0x4498('0x4a')]=0x1;transfers[_0x57e824[_0x4498('0x50')]]=_[_0x4498('0x4b')](agents[_0x57e824[_0x4498('0x50')]]);transfers[_0x57e824[_0x4498('0x50')]]['calleridnum']=agents[_0x57e824[_0x4498('0x41')]]['calleridnum'];transfers[_0x57e824[_0x4498('0x50')]][_0x4498('0x4c')]=agents[_0x57e824[_0x4498('0x41')]][_0x4498('0x4c')];transfers[_0x57e824['transfertargetuniqueid']]['agentcalledAt']=utils['now']();transfers[_0x57e824[_0x4498('0x50')]][_0x4498('0x37')]=utils['now']();transfers[_0x57e824['transfertargetuniqueid']][_0x4498('0x22')]=0x0;transfers[_0x57e824['transfertargetuniqueid']][_0x4498('0x4a')]=0x2;}}}catch(_0x22643a){utils[_0x4498('0x1b')](util[_0x4498('0x14')]('[%s][agents][attendedtransfer]',_0x57e824[_0x4498('0x41')]),_0x22643a);}};exports[_0x4498('0x51')]=function(_0x21a4d1){try{utils[_0x4498('0x1d')](util[_0x4498('0x14')]('[%s][agents][hangup]',_0x21a4d1[_0x4498('0x4')]),_0x21a4d1);if(agents[_0x21a4d1['uniqueid']]&&agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x21')]===_0x4498('0x20')){if(_0x21a4d1[_0x4498('0x52')]==='21'){agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x21')]=_0x4498('0x53');agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x17')]=_0x4498('0x53');}utils['info'](util[_0x4498('0x14')](_0x4498('0x54'),_0x21a4d1[_0x4498('0x4')],agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x6')],agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x21')],agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x17')]));writeDB(agents[_0x21a4d1[_0x4498('0x4')]]);var _0x4a60e2=unanswered[_0x4498('0x55')](_0x21a4d1[_0x4498('0x4')]);if(_0x4a60e2>-0x1){unanswered[_0x4498('0x56')](_0x4a60e2,0x1);}}if(transfers[_0x21a4d1['uniqueid']]){transfers[_0x21a4d1[_0x4498('0x4')]]['agentcomplete']=!![];transfers[_0x21a4d1[_0x4498('0x4')]]['agentcompleteAt']=utils[_0x4498('0x16')]();transfers[_0x21a4d1['uniqueid']]['talktime']=utils[_0x4498('0x36')](transfers[_0x21a4d1['uniqueid']][_0x4498('0x35')],transfers[_0x21a4d1[_0x4498('0x4')]]['agentconnectAt']);transfers[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x21')]='agent';transfers[_0x21a4d1['uniqueid']][_0x4498('0x17')]=_0x4498('0x57');utils[_0x4498('0x2')](util[_0x4498('0x14')](_0x4498('0x54'),_0x21a4d1['uniqueid'],transfers[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x6')],transfers[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x21')],transfers[_0x21a4d1['uniqueid']][_0x4498('0x17')]));writeDB(transfers[_0x21a4d1['uniqueid']],!![]);}if(agents[_0x21a4d1[_0x4498('0x4')]]&&agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x37')]){agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0xc')]=!![];agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x35')]=utils[_0x4498('0x16')]();agents[_0x21a4d1['uniqueid']][_0x4498('0x24')]=utils[_0x4498('0x36')](agents[_0x21a4d1[_0x4498('0x4')]]['agentcompleteAt'],agents[_0x21a4d1[_0x4498('0x4')]]['agentconnectAt']);agents[_0x21a4d1['uniqueid']][_0x4498('0x21')]=agents[_0x21a4d1[_0x4498('0x4')]]['transfer']?_0x4498('0x3b'):_0x4498('0x58');agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x17')]=_0x4498('0x57');utils[_0x4498('0x2')](util['format']('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x21a4d1[_0x4498('0x4')],agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x6')],agents[_0x21a4d1[_0x4498('0x4')]][_0x4498('0x21')],agents[_0x21a4d1[_0x4498('0x4')]]['lastevent']));writeDB(agents[_0x21a4d1['uniqueid']]);}}catch(_0x125d4b){utils[_0x4498('0x1b')](util['format']('[%s][agents][hangup]',_0x21a4d1[_0x4498('0x4')]),_0x125d4b);}};