server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xbf6e=['[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','queue','membername','interface','calleridnum','connectedlinenum','lastevent','then','type','agentacw','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','called','destuniqueid','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','reason','holdtime','talktime','push','queuecallerabandon','includes','[%s][agents][queuecallerabandon]','abandoned','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','ringtime','forIn','answered_elsewhere','answeredelsewheredestinationuniqueid','isNil','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcomplete','agentcompleteAt','diffTime','complete','blindtransfer','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfer','transfertype','blind','transferexten','transferuniqueid','origtransfereruniqueid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','ATTENDED','transfertargetuniqueid','[%s][agents][attendedtransfer]','hangup','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','agent','[%s][agents][hangup]','./utils','info','format'];(function(_0x462c68,_0x388b36){var _0xeeecec=function(_0x290200){while(--_0x290200){_0x462c68['push'](_0x462c68['shift']());}};_0xeeecec(++_0x388b36);}(_0xbf6e,0x149));var _0xebf6=function(_0x253b45,_0x32b9da){_0x253b45=_0x253b45-0x0;var _0x3e1947=_0xbf6e[_0x253b45];return _0x3e1947;};'use strict';var _=require('lodash');var util=require('util');var utils=require(_0xebf6('0x0'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x2b658d,_0x14bf01){utils[_0xebf6('0x1')](util[_0xebf6('0x2')](_0xebf6('0x3'),_0x2b658d[_0xebf6('0x4')],_0x2b658d['channel'],_0x2b658d[_0xebf6('0x5')],_0x2b658d[_0xebf6('0x6')],_0x2b658d[_0xebf6('0x7')],_0x2b658d[_0xebf6('0x8')],_0x2b658d[_0xebf6('0x9')],_0x2b658d[_0xebf6('0xa')]));if(_0x2b658d[_0xebf6('0x5')]){utils['getVoiceQueueByName'](_0x2b658d[_0xebf6('0x5')])[_0xebf6('0xb')](function(_0x12ed12){if(_0x12ed12){_0x2b658d['type']=_0x12ed12[_0xebf6('0xc')];_0x2b658d[_0xebf6('0xd')]=_0x2b658d['agentcomplete']?_0x12ed12[_0xebf6('0xe')]:![];_0x2b658d[_0xebf6('0xf')]=_0x2b658d[_0xebf6('0xd')]?_0x12ed12[_0xebf6('0x10')]:0x0;}utils[_0xebf6('0x11')](_0xebf6('0x12'),_0x2b658d);});}else{utils['request'](_0xebf6('0x12'),_0x2b658d);}if(_0x14bf01){delete transfers[_0x2b658d[_0xebf6('0x4')]];}else{delete agents[_0x2b658d['destuniqueid']];}}exports[_0xebf6('0x13')]=function(_0x101a6c){try{utils[_0xebf6('0x14')](util[_0xebf6('0x2')](_0xebf6('0x15'),_0x101a6c['uniqueid']),_0x101a6c);agents[_0x101a6c['destuniqueid']]=_0x101a6c;agents[_0x101a6c['destuniqueid']][_0xebf6('0x16')]=utils[_0xebf6('0x17')]();agents[_0x101a6c['destuniqueid']][_0xebf6('0xa')]=_0xebf6('0x18');agents[_0x101a6c[_0xebf6('0x19')]][_0xebf6('0x9')]=null;agents[_0x101a6c[_0xebf6('0x19')]][_0xebf6('0x1a')]=null;utils[_0xebf6('0x1')](util[_0xebf6('0x2')](_0xebf6('0x1b'),_0x101a6c[_0xebf6('0x4')],agents[_0x101a6c['destuniqueid']]['membername'],_0x101a6c[_0xebf6('0x19')]));}catch(_0x38c9e3){utils[_0xebf6('0x1c')](util[_0xebf6('0x2')](_0xebf6('0x15'),_0x101a6c[_0xebf6('0x4')]),_0x38c9e3);}};exports[_0xebf6('0x1d')]=function(_0x80f523){try{if(!_['isNil'](agents[_0x80f523[_0xebf6('0x19')]])){utils[_0xebf6('0x14')](util[_0xebf6('0x2')](_0xebf6('0x1e'),_0x80f523[_0xebf6('0x4')]),_0x80f523);utils[_0xebf6('0x1')](util[_0xebf6('0x2')](_0xebf6('0x1f'),_0x80f523[_0xebf6('0x4')],agents[_0x80f523[_0xebf6('0x19')]][_0xebf6('0x6')],_0x80f523[_0xebf6('0x19')]));agents[_0x80f523[_0xebf6('0x19')]][_0xebf6('0x1d')]=!![];agents[_0x80f523[_0xebf6('0x19')]][_0xebf6('0x20')]=utils[_0xebf6('0x17')]();agents[_0x80f523[_0xebf6('0x19')]][_0xebf6('0xa')]='timeout';agents[_0x80f523['destuniqueid']][_0xebf6('0x21')]='timeout';agents[_0x80f523[_0xebf6('0x19')]][_0xebf6('0x22')]=_0x80f523['ringtime']?parseInt(_0x80f523['ringtime'])/0x3e8:0x0;agents[_0x80f523[_0xebf6('0x19')]][_0xebf6('0x23')]=0x0;unanswered[_0xebf6('0x24')](_0x80f523[_0xebf6('0x19')]);}}catch(_0xedaaeb){utils[_0xebf6('0x1c')](util[_0xebf6('0x2')](_0xebf6('0x1e'),_0x80f523['uniqueid']),_0xedaaeb);}};exports[_0xebf6('0x25')]=function(_0x78cdf0){try{_['forIn'](agents,function(_0x2fe3ee,_0x28bbea){if(_0x2fe3ee['uniqueid']==_0x78cdf0[_0xebf6('0x4')]&&!_[_0xebf6('0x26')](unanswered,_0x2fe3ee[_0xebf6('0x19')])){utils[_0xebf6('0x14')](util[_0xebf6('0x2')](_0xebf6('0x27'),_0x78cdf0['uniqueid']),_0x78cdf0);utils[_0xebf6('0x1')](util[_0xebf6('0x2')]('[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned',_0x78cdf0['uniqueid'],_0x2fe3ee[_0xebf6('0x6')],_0x2fe3ee[_0xebf6('0x19')]));_0x2fe3ee['agentringnoanswer']=!![];_0x2fe3ee[_0xebf6('0x20')]=utils[_0xebf6('0x17')]();_0x2fe3ee['lastevent']=_0xebf6('0x28');_0x2fe3ee[_0xebf6('0x21')]=_0xebf6('0x28');_0x2fe3ee['holdtime']=_0x78cdf0[_0xebf6('0x22')];_0x2fe3ee[_0xebf6('0x23')]=0x0;writeDB(_0x2fe3ee);}});}catch(_0xed3a5b){utils[_0xebf6('0x1c')](util['format']('[%s][agents][queuecallerabandon]',_0x78cdf0[_0xebf6('0x4')]),_0xed3a5b);}};exports[_0xebf6('0x29')]=function(_0x562f76){try{if(agents[_0x562f76[_0xebf6('0x19')]]){utils[_0xebf6('0x14')](util['format'](_0xebf6('0x2a'),_0x562f76[_0xebf6('0x4')]),_0x562f76);utils[_0xebf6('0x1')](util[_0xebf6('0x2')](_0xebf6('0x2b'),_0x562f76['uniqueid'],agents[_0x562f76[_0xebf6('0x19')]]['membername'],_0x562f76[_0xebf6('0x19')]));agents[_0x562f76['destuniqueid']][_0xebf6('0x2c')]=utils[_0xebf6('0x17')]();agents[_0x562f76[_0xebf6('0x19')]][_0xebf6('0x9')]=_0x562f76[_0xebf6('0x9')];agents[_0x562f76[_0xebf6('0x19')]]['connectedlinename']=_0x562f76[_0xebf6('0x1a')];agents[_0x562f76[_0xebf6('0x19')]][_0xebf6('0x22')]=_0x562f76[_0xebf6('0x2d')];agents[_0x562f76[_0xebf6('0x19')]][_0xebf6('0xa')]='connect';_[_0xebf6('0x2e')](agents,function(_0x2782a5,_0x3f8502){if(_0x2782a5[_0xebf6('0x19')]!=_0x562f76[_0xebf6('0x19')]&&_0x2782a5[_0xebf6('0x4')]==_0x562f76['uniqueid']){_0x2782a5['talktime']=0x0;_0x2782a5['holdtime']=_0x562f76[_0xebf6('0x2d')];_0x2782a5[_0xebf6('0x1d')]=!![];_0x2782a5[_0xebf6('0x20')]=utils['now']();_0x2782a5[_0xebf6('0xa')]=_0xebf6('0x2f');_0x2782a5[_0xebf6('0x21')]='answered_elsewhere';_0x2782a5[_0xebf6('0x30')]=_0x562f76[_0xebf6('0x19')];_0x2782a5['answeredelsewheremembername']=_0x562f76[_0xebf6('0x6')];writeDB(_0x2782a5);}});}}catch(_0x1de50e){utils[_0xebf6('0x1c')](util['format'](_0xebf6('0x2a'),_0x562f76['uniqueid']),_0x1de50e);}};exports['agentcomplete']=function(_0x256552){try{if(!_[_0xebf6('0x31')](agents[_0x256552[_0xebf6('0x19')]])){utils[_0xebf6('0x14')](util['format'](_0xebf6('0x32'),_0x256552['uniqueid']),_0x256552);utils[_0xebf6('0x1')](util[_0xebf6('0x2')](_0xebf6('0x33'),_0x256552[_0xebf6('0x4')],agents[_0x256552[_0xebf6('0x19')]]['membername'],_0x256552['destuniqueid']));agents[_0x256552[_0xebf6('0x19')]][_0xebf6('0x34')]=!![];agents[_0x256552[_0xebf6('0x19')]][_0xebf6('0x35')]=utils['now']();agents[_0x256552[_0xebf6('0x19')]][_0xebf6('0x23')]=utils[_0xebf6('0x36')](agents[_0x256552[_0xebf6('0x19')]][_0xebf6('0x35')],agents[_0x256552[_0xebf6('0x19')]][_0xebf6('0x2c')]);agents[_0x256552['destuniqueid']][_0xebf6('0x21')]=_0x256552[_0xebf6('0x21')];agents[_0x256552[_0xebf6('0x19')]][_0xebf6('0xa')]=_0xebf6('0x37');writeDB(agents[_0x256552[_0xebf6('0x19')]]);}}catch(_0x250cf4){utils['error'](util[_0xebf6('0x2')]('[%s][agents][agentcomplete]',_0x256552[_0xebf6('0x4')]),_0x250cf4);}};exports[_0xebf6('0x38')]=function(_0x5d84ac){try{if(!_[_0xebf6('0x31')](agents[_0x5d84ac['transfereruniqueid']])){utils[_0xebf6('0x14')](util[_0xebf6('0x2')](_0xebf6('0x39'),_0x5d84ac[_0xebf6('0x4')]),_0x5d84ac);utils[_0xebf6('0x1')](util['format'](_0xebf6('0x3a'),_0x5d84ac[_0xebf6('0x4')],agents[_0x5d84ac['transfereruniqueid']][_0xebf6('0x6')],agents[_0x5d84ac[_0xebf6('0x3b')]][_0xebf6('0x4')]));agents[_0x5d84ac[_0xebf6('0x3b')]][_0xebf6('0x3c')]=!![];agents[_0x5d84ac['transfereruniqueid']][_0xebf6('0x3d')]=_0xebf6('0x3e');agents[_0x5d84ac[_0xebf6('0x3b')]][_0xebf6('0x3f')]=_0x5d84ac['extension'];agents[_0x5d84ac[_0xebf6('0x3b')]][_0xebf6('0x40')]=agents[_0x5d84ac[_0xebf6('0x3b')]][_0xebf6('0x4')];}}catch(_0x16abac){utils[_0xebf6('0x1c')](util[_0xebf6('0x2')](_0xebf6('0x39'),_0x5d84ac[_0xebf6('0x4')]),_0x16abac);}};exports['attendedtransfer']=function(_0x22c3ad){try{utils[_0xebf6('0x14')](util[_0xebf6('0x2')]('[%s][agents][attendedtransfer]',_0x22c3ad[_0xebf6('0x41')]),_0x22c3ad);if(_0x22c3ad['origtransfereruniqueid']==_0x22c3ad['origtransfererlinkedid']){if(!_[_0xebf6('0x31')](agents[_0x22c3ad[_0xebf6('0x42')]])){utils[_0xebf6('0x1')](util[_0xebf6('0x2')](_0xebf6('0x43'),_0x22c3ad['origtransfereruniqueid'],agents[_0x22c3ad[_0xebf6('0x42')]]['membername']));agents[_0x22c3ad['secondtransfereruniqueid']]['transfer']=!![];agents[_0x22c3ad[_0xebf6('0x42')]][_0xebf6('0x3d')]='ATTENDED';agents[_0x22c3ad[_0xebf6('0x42')]][_0xebf6('0x3f')]=_0x22c3ad[_0xebf6('0x44')];agents[_0x22c3ad[_0xebf6('0x42')]][_0xebf6('0x40')]=_0x22c3ad[_0xebf6('0x41')];}if(_0x22c3ad[_0xebf6('0x45')]&&agents[_0x22c3ad['transfereeuniqueid']]){agents[_0x22c3ad[_0xebf6('0x45')]][_0xebf6('0x46')]=0x1;transfers[_0x22c3ad[_0xebf6('0x45')]]=_[_0xebf6('0x47')](agents[_0x22c3ad[_0xebf6('0x45')]]);transfers[_0x22c3ad[_0xebf6('0x45')]]['calleridnum']=agents[_0x22c3ad[_0xebf6('0x42')]][_0xebf6('0x8')];transfers[_0x22c3ad[_0xebf6('0x45')]][_0xebf6('0x48')]=agents[_0x22c3ad[_0xebf6('0x42')]][_0xebf6('0x48')];transfers[_0x22c3ad['transfereeuniqueid']][_0xebf6('0x16')]=utils[_0xebf6('0x17')]();transfers[_0x22c3ad[_0xebf6('0x45')]][_0xebf6('0x2c')]=utils[_0xebf6('0x17')]();transfers[_0x22c3ad['transfereeuniqueid']][_0xebf6('0x22')]=0x0;transfers[_0x22c3ad[_0xebf6('0x45')]][_0xebf6('0x46')]=0x2;}}else if(_0x22c3ad[_0xebf6('0x42')]==_0x22c3ad[_0xebf6('0x49')]){if(!_[_0xebf6('0x31')](agents[_0x22c3ad[_0xebf6('0x41')]])){utils[_0xebf6('0x1')](util[_0xebf6('0x2')](_0xebf6('0x43'),_0x22c3ad[_0xebf6('0x41')],agents[_0x22c3ad['origtransfereruniqueid']][_0xebf6('0x6')]));agents[_0x22c3ad[_0xebf6('0x41')]][_0xebf6('0x3c')]=!![];agents[_0x22c3ad[_0xebf6('0x41')]][_0xebf6('0x3d')]=_0xebf6('0x4a');agents[_0x22c3ad['origtransfereruniqueid']][_0xebf6('0x3f')]=_0x22c3ad['secondtransfererexten'];agents[_0x22c3ad[_0xebf6('0x41')]][_0xebf6('0x40')]=_0x22c3ad[_0xebf6('0x42')];}if(_0x22c3ad[_0xebf6('0x4b')]&&agents[_0x22c3ad[_0xebf6('0x4b')]]){agents[_0x22c3ad[_0xebf6('0x4b')]][_0xebf6('0x46')]=0x1;transfers[_0x22c3ad['transfertargetuniqueid']]=_['clone'](agents[_0x22c3ad[_0xebf6('0x4b')]]);transfers[_0x22c3ad[_0xebf6('0x4b')]]['calleridnum']=agents[_0x22c3ad[_0xebf6('0x41')]][_0xebf6('0x8')];transfers[_0x22c3ad['transfertargetuniqueid']][_0xebf6('0x48')]=agents[_0x22c3ad[_0xebf6('0x41')]]['calleridname'];transfers[_0x22c3ad[_0xebf6('0x4b')]][_0xebf6('0x16')]=utils[_0xebf6('0x17')]();transfers[_0x22c3ad[_0xebf6('0x4b')]][_0xebf6('0x2c')]=utils[_0xebf6('0x17')]();transfers[_0x22c3ad[_0xebf6('0x4b')]]['holdtime']=0x0;transfers[_0x22c3ad[_0xebf6('0x4b')]][_0xebf6('0x46')]=0x2;}}}catch(_0x26d338){utils[_0xebf6('0x1c')](util[_0xebf6('0x2')](_0xebf6('0x4c'),_0x22c3ad[_0xebf6('0x41')]),_0x26d338);}};exports[_0xebf6('0x4d')]=function(_0x3bc43){try{utils[_0xebf6('0x14')](util['format']('[%s][agents][hangup]',_0x3bc43[_0xebf6('0x4')]),_0x3bc43);if(agents[_0x3bc43[_0xebf6('0x4')]]&&agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x21')]==='timeout'){if(_0x3bc43[_0xebf6('0x4e')]==='21'){agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x21')]=_0xebf6('0x4f');agents[_0x3bc43['uniqueid']]['lastevent']='rejected';}utils[_0xebf6('0x1')](util[_0xebf6('0x2')](_0xebf6('0x50'),_0x3bc43[_0xebf6('0x4')],agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x6')],agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x21')],agents[_0x3bc43['uniqueid']][_0xebf6('0xa')]));writeDB(agents[_0x3bc43[_0xebf6('0x4')]]);var _0x50169c=unanswered['indexOf'](_0x3bc43[_0xebf6('0x4')]);if(_0x50169c>-0x1){unanswered['splice'](_0x50169c,0x1);}}if(transfers[_0x3bc43[_0xebf6('0x4')]]){transfers[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x34')]=!![];transfers[_0x3bc43['uniqueid']][_0xebf6('0x35')]=utils[_0xebf6('0x17')]();transfers[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x23')]=utils[_0xebf6('0x36')](transfers[_0x3bc43[_0xebf6('0x4')]]['agentcompleteAt'],transfers[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x2c')]);transfers[_0x3bc43['uniqueid']][_0xebf6('0x21')]=_0xebf6('0x51');transfers[_0x3bc43[_0xebf6('0x4')]]['lastevent']=_0xebf6('0x37');utils[_0xebf6('0x1')](util['format'](_0xebf6('0x50'),_0x3bc43[_0xebf6('0x4')],transfers[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x6')],transfers[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x21')],transfers[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0xa')]));writeDB(transfers[_0x3bc43[_0xebf6('0x4')]],!![]);}if(agents[_0x3bc43[_0xebf6('0x4')]]&&agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x2c')]){agents[_0x3bc43[_0xebf6('0x4')]]['agentcomplete']=!![];agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x35')]=utils[_0xebf6('0x17')]();agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x23')]=utils[_0xebf6('0x36')](agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x35')],agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x2c')]);agents[_0x3bc43['uniqueid']]['reason']=agents[_0x3bc43[_0xebf6('0x4')]]['transfer']?_0xebf6('0x3c'):_0xebf6('0x51');agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0xa')]=_0xebf6('0x37');utils['info'](util[_0xebf6('0x2')](_0xebf6('0x50'),_0x3bc43['uniqueid'],agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x6')],agents[_0x3bc43[_0xebf6('0x4')]][_0xebf6('0x21')],agents[_0x3bc43[_0xebf6('0x4')]]['lastevent']));writeDB(agents[_0x3bc43['uniqueid']]);}}catch(_0x1b245d){utils[_0xebf6('0x1c')](util[_0xebf6('0x2')](_0xebf6('0x52'),_0x3bc43[_0xebf6('0x4')]),_0x1b245d);}};