server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x69d3=['isNil','[%s][agents][agentringnoanswer]','agentringnoanswerAt','timeout','reason','holdtime','ringtime','talktime','push','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','answeredelsewheremembername','agentcompleteAt','diffTime','complete','[%s][agents][agentcomplete]','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','transfer','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfereruniqueid','ATTENDED','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','transfertargetuniqueid','[%s][agents][attendedtransfer]','hangup','[%s][agents][hangup]','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','splice','agent','lodash','util','./utils','info','uniqueid','membername','interface','calleridnum','connectedlinenum','lastevent','queue','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwTimeout','request','CreateVoiceAgentReport','agentcalled','debug','format','[%s][agents][agentcalled]','agentcalledAt','now','destuniqueid','called','connectedlinename','error','agentringnoanswer'];(function(_0x75f783,_0xa95d9){var _0x3e2b42=function(_0xfa6203){while(--_0xfa6203){_0x75f783['push'](_0x75f783['shift']());}};_0x3e2b42(++_0xa95d9);}(_0x69d3,0xda));var _0x369d=function(_0x4a3721,_0x5de36a){_0x4a3721=_0x4a3721-0x0;var _0x35080b=_0x69d3[_0x4a3721];return _0x35080b;};'use strict';var _=require(_0x369d('0x0'));var util=require(_0x369d('0x1'));var utils=require(_0x369d('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x52c3ba,_0x47591f){utils[_0x369d('0x3')](util['format']('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x52c3ba[_0x369d('0x4')],_0x52c3ba['channel'],_0x52c3ba['queue'],_0x52c3ba[_0x369d('0x5')],_0x52c3ba[_0x369d('0x6')],_0x52c3ba[_0x369d('0x7')],_0x52c3ba[_0x369d('0x8')],_0x52c3ba[_0x369d('0x9')]));if(_0x52c3ba[_0x369d('0xa')]){utils[_0x369d('0xb')](_0x52c3ba[_0x369d('0xa')])[_0x369d('0xc')](function(_0x580727){if(_0x580727){_0x52c3ba['type']=_0x580727[_0x369d('0xd')];_0x52c3ba[_0x369d('0xe')]=_0x52c3ba[_0x369d('0xf')]?_0x580727[_0x369d('0x10')]:![];_0x52c3ba['acwtime']=_0x52c3ba['agentacw']?_0x580727[_0x369d('0x11')]:0x0;}utils[_0x369d('0x12')](_0x369d('0x13'),_0x52c3ba);});}else{utils[_0x369d('0x12')](_0x369d('0x13'),_0x52c3ba);}if(_0x47591f){delete transfers[_0x52c3ba[_0x369d('0x4')]];}else{delete agents[_0x52c3ba['destuniqueid']];}}exports[_0x369d('0x14')]=function(_0x9d016){try{utils[_0x369d('0x15')](util[_0x369d('0x16')](_0x369d('0x17'),_0x9d016['uniqueid']),_0x9d016);agents[_0x9d016['destuniqueid']]=_0x9d016;agents[_0x9d016['destuniqueid']][_0x369d('0x18')]=utils[_0x369d('0x19')]();agents[_0x9d016[_0x369d('0x1a')]]['lastevent']=_0x369d('0x1b');agents[_0x9d016[_0x369d('0x1a')]][_0x369d('0x8')]=null;agents[_0x9d016['destuniqueid']][_0x369d('0x1c')]=null;utils[_0x369d('0x3')](util['format']('[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called',_0x9d016['uniqueid'],agents[_0x9d016[_0x369d('0x1a')]][_0x369d('0x5')],_0x9d016[_0x369d('0x1a')]));}catch(_0x4ddcb2){utils[_0x369d('0x1d')](util[_0x369d('0x16')](_0x369d('0x17'),_0x9d016[_0x369d('0x4')]),_0x4ddcb2);}};exports[_0x369d('0x1e')]=function(_0x538ca4){try{if(!_[_0x369d('0x1f')](agents[_0x538ca4[_0x369d('0x1a')]])){utils[_0x369d('0x15')](util[_0x369d('0x16')](_0x369d('0x20'),_0x538ca4[_0x369d('0x4')]),_0x538ca4);utils[_0x369d('0x3')](util[_0x369d('0x16')]('[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout',_0x538ca4['uniqueid'],agents[_0x538ca4[_0x369d('0x1a')]][_0x369d('0x5')],_0x538ca4[_0x369d('0x1a')]));agents[_0x538ca4[_0x369d('0x1a')]][_0x369d('0x1e')]=!![];agents[_0x538ca4[_0x369d('0x1a')]][_0x369d('0x21')]=utils['now']();agents[_0x538ca4['destuniqueid']][_0x369d('0x9')]=_0x369d('0x22');agents[_0x538ca4[_0x369d('0x1a')]][_0x369d('0x23')]=_0x369d('0x22');agents[_0x538ca4[_0x369d('0x1a')]][_0x369d('0x24')]=_0x538ca4['ringtime']?parseInt(_0x538ca4[_0x369d('0x25')])/0x3e8:0x0;agents[_0x538ca4[_0x369d('0x1a')]][_0x369d('0x26')]=0x0;unanswered[_0x369d('0x27')](_0x538ca4[_0x369d('0x1a')]);}}catch(_0x41367a){utils[_0x369d('0x1d')](util['format'](_0x369d('0x20'),_0x538ca4['uniqueid']),_0x41367a);}};exports['queuecallerabandon']=function(_0x38feda){try{_[_0x369d('0x28')](agents,function(_0x5844c7,_0x104540){if(_0x5844c7['uniqueid']==_0x38feda[_0x369d('0x4')]&&!_[_0x369d('0x29')](unanswered,_0x5844c7[_0x369d('0x1a')])){utils[_0x369d('0x15')](util[_0x369d('0x16')](_0x369d('0x2a'),_0x38fed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)]]['calleridname']=agents[_0x4226de[_0x369d('0x44')]][_0x369d('0x49')];transfers[_0x4226de[_0x369d('0x46')]]['agentcalledAt']=utils[_0x369d('0x19')]();transfers[_0x4226de['transfereeuniqueid']][_0x369d('0x30')]=utils['now']();transfers[_0x4226de['transfereeuniqueid']]['holdtime']=0x0;transfers[_0x4226de['transfereeuniqueid']][_0x369d('0x47')]=0x2;}}else if(_0x4226de['secondtransfereruniqueid']==_0x4226de[_0x369d('0x4a')]){if(!_['isNil'](agents[_0x4226de[_0x369d('0x42')]])){utils[_0x369d('0x3')](util[_0x369d('0x16')]('[%s][agents][attendedtransfer]\x20agent:%s',_0x4226de[_0x369d('0x42')],agents[_0x4226de[_0x369d('0x42')]][_0x369d('0x5')]));agents[_0x4226de[_0x369d('0x42')]][_0x369d('0x3b')]=!![];agents[_0x4226de[_0x369d('0x42')]]['transfertype']=_0x369d('0x45');agents[_0x4226de['origtransfereruniqueid']]['transferexten']=_0x4226de['secondtransfererexten'];agents[_0x4226de[_0x369d('0x42')]][_0x369d('0x40')]=_0x4226de[_0x369d('0x44')];}if(_0x4226de[_0x369d('0x4b')]&&agents[_0x4226de[_0x369d('0x4b')]]){agents[_0x4226de[_0x369d('0x4b')]][_0x369d('0x47')]=0x1;transfers[_0x4226de[_0x369d('0x4b')]]=_[_0x369d('0x48')](agents[_0x4226de[_0x369d('0x4b')]]);transfers[_0x4226de[_0x369d('0x4b')]][_0x369d('0x7')]=agents[_0x4226de[_0x369d('0x42')]][_0x369d('0x7')];transfers[_0x4226de[_0x369d('0x4b')]][_0x369d('0x49')]=agents[_0x4226de['origtransfereruniqueid']][_0x369d('0x49')];transfers[_0x4226de['transfertargetuniqueid']][_0x369d('0x18')]=utils[_0x369d('0x19')]();transfers[_0x4226de[_0x369d('0x4b')]][_0x369d('0x30')]=utils[_0x369d('0x19')]();transfers[_0x4226de['transfertargetuniqueid']][_0x369d('0x24')]=0x0;transfers[_0x4226de['transfertargetuniqueid']]['agententerreason']=0x2;}}}catch(_0x3ee715){utils[_0x369d('0x1d')](util[_0x369d('0x16')](_0x369d('0x4c'),_0x4226de[_0x369d('0x42')]),_0x3ee715);}};exports[_0x369d('0x4d')]=function(_0x341d93){try{utils[_0x369d('0x15')](util['format'](_0x369d('0x4e'),_0x341d93[_0x369d('0x4')]),_0x341d93);if(agents[_0x341d93['uniqueid']]&&agents[_0x341d93[_0x369d('0x4')]][_0x369d('0x23')]===_0x369d('0x22')){if(_0x341d93['cause']==='21'){agents[_0x341d93[_0x369d('0x4')]]['reason']=_0x369d('0x4f');agents[_0x341d93[_0x369d('0x4')]][_0x369d('0x9')]=_0x369d('0x4f');}utils[_0x369d('0x3')](util[_0x369d('0x16')](_0x369d('0x50'),_0x341d93['uniqueid'],agents[_0x341d93[_0x369d('0x4')]][_0x369d('0x5')],agents[_0x341d93['uniqueid']][_0x369d('0x23')],agents[_0x341d93['uniqueid']][_0x369d('0x9')]));writeDB(agents[_0x341d93[_0x369d('0x4')]]);var _0x2b7897=unanswered['indexOf'](_0x341d93[_0x369d('0x4')]);if(_0x2b7897>-0x1){unanswered[_0x369d('0x51')](_0x2b7897,0x1);}}if(transfers[_0x341d93['uniqueid']]){transfers[_0x341d93[_0x369d('0x4')]][_0x369d('0xf')]=!![];transfers[_0x341d93[_0x369d('0x4')]]['agentcompleteAt']=utils[_0x369d('0x19')]();transfers[_0x341d93[_0x369d('0x4')]][_0x369d('0x26')]=utils[_0x369d('0x35')](transfers[_0x341d93[_0x369d('0x4')]]['agentcompleteAt'],transfers[_0x341d93[_0x369d('0x4')]][_0x369d('0x30')]);transfers[_0x341d93[_0x369d('0x4')]][_0x369d('0x23')]=_0x369d('0x52');transfers[_0x341d93['uniqueid']]['lastevent']=_0x369d('0x36');utils[_0x369d('0x3')](util[_0x369d('0x16')](_0x369d('0x50'),_0x341d93[_0x369d('0x4')],transfers[_0x341d93[_0x369d('0x4')]]['membername'],transfers[_0x341d93[_0x369d('0x4')]][_0x369d('0x23')],transfers[_0x341d93['uniqueid']][_0x369d('0x9')]));writeDB(transfers[_0x341d93['uniqueid']],!![]);}if(agents[_0x341d93[_0x369d('0x4')]]&&agents[_0x341d93['uniqueid']][_0x369d('0x30')]){agents[_0x341d93[_0x369d('0x4')]]['agentcomplete']=!![];agents[_0x341d93[_0x369d('0x4')]]['agentcompleteAt']=utils[_0x369d('0x19')]();agents[_0x341d93['uniqueid']]['talktime']=utils[_0x369d('0x35')](agents[_0x341d93[_0x369d('0x4')]][_0x369d('0x34')],agents[_0x341d93[_0x369d('0x4')]][_0x369d('0x30')]);agents[_0x341d93['uniqueid']][_0x369d('0x23')]=agents[_0x341d93[_0x369d('0x4')]][_0x369d('0x3b')]?_0x369d('0x3b'):_0x369d('0x52');agents[_0x341d93[_0x369d('0x4')]][_0x369d('0x9')]=_0x369d('0x36');utils[_0x369d('0x3')](util['format'](_0x369d('0x50'),_0x341d93[_0x369d('0x4')],agents[_0x341d93[_0x369d('0x4')]][_0x369d('0x5')],agents[_0x341d93['uniqueid']][_0x369d('0x23')],agents[_0x341d93['uniqueid']][_0x369d('0x9')]));writeDB(agents[_0x341d93[_0x369d('0x4')]]);}}catch(_0x34a225){utils[_0x369d('0x1d')](util[_0x369d('0x16')](_0x369d('0x4e'),_0x341d93[_0x369d('0x4')]),_0x34a225);}};