server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xd27a=['answeredelsewheremembername','membername','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','transfer','transfertype','blind','transferexten','extension','attendedtransfer','origtransfereruniqueid','secondtransfereruniqueid','transfereeuniqueid','clone','calleridname','agententerreason','secondtransfererlinkedid','ATTENDED','secondtransfererexten','transferuniqueid','transfertargetuniqueid','cause','rejected','indexOf','agent','lodash','util','./utils','format','uniqueid','channel','interface','calleridnum','connectedlinenum','lastevent','queue','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','CreateVoiceAgentReport','request','destuniqueid','agentcalled','agentcalledAt','called','connectedlinename','error','stack','isNil','agentringnoanswerAt','timeout','reason','holdtime','talktime','push','queuecallerabandon','forIn','agentringnoanswer','abandoned','agentconnect','agentconnectAt','now','connect','ringtime','answered_elsewhere','answeredelsewheredestinationuniqueid'];(function(_0x5ee379,_0x3bc2fb){var _0x366e30=function(_0xfb79de){while(--_0xfb79de){_0x5ee379['push'](_0x5ee379['shift']());}};_0x366e30(++_0x3bc2fb);}(_0xd27a,0xfa));var _0xad27=function(_0x4813e1,_0x1958dd){_0x4813e1=_0x4813e1-0x0;var _0x1e44a3=_0xd27a[_0x4813e1];return _0x1e44a3;};'use strict';var _=require(_0xad27('0x0'));var util=require(_0xad27('0x1'));var utils=require(_0xad27('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x9f2606,_0x5c7eb8){utils['info'](util[_0xad27('0x3')]('AGENT|%s|%s|%s|%s|%s|%s|%s|%s',_0x9f2606[_0xad27('0x4')],_0x9f2606[_0xad27('0x5')],_0x9f2606['queue'],_0x9f2606['membername'],_0x9f2606[_0xad27('0x6')],_0x9f2606[_0xad27('0x7')],_0x9f2606[_0xad27('0x8')],_0x9f2606[_0xad27('0x9')]));if(_0x9f2606[_0xad27('0xa')]){utils[_0xad27('0xb')](_0x9f2606[_0xad27('0xa')])[_0xad27('0xc')](function(_0x40e99a){if(_0x40e99a){_0x9f2606[_0xad27('0xd')]=_0x40e99a[_0xad27('0xd')];_0x9f2606[_0xad27('0xe')]=_0x9f2606[_0xad27('0xf')]?_0x40e99a[_0xad27('0x10')]:![];_0x9f2606[_0xad27('0x11')]=_0x9f2606['agentacw']?_0x40e99a[_0xad27('0x12')]:0x0;}utils['request'](_0xad27('0x13'),_0x9f2606);});}else{utils[_0xad27('0x14')](_0xad27('0x13'),_0x9f2606);}if(_0x5c7eb8){delete transfers[_0x9f2606[_0xad27('0x4')]];}else{delete agents[_0x9f2606[_0xad27('0x15')]];}}exports[_0xad27('0x16')]=function(_0x4abdcb){try{agents[_0x4abdcb[_0xad27('0x15')]]=_0x4abdcb;agents[_0x4abdcb[_0xad27('0x15')]][_0xad27('0x17')]=utils['now']();agents[_0x4abdcb[_0xad27('0x15')]][_0xad27('0x9')]=_0xad27('0x18');agents[_0x4abdcb[_0xad27('0x15')]][_0xad27('0x8')]=null;agents[_0x4abdcb[_0xad27('0x15')]][_0xad27('0x19')]=null;}catch(_0x330359){utils[_0xad27('0x1a')](_0x330359[_0xad27('0x1b')]);}};exports['agentringnoanswer']=function(_0x3a705d){try{if(!_[_0xad27('0x1c')](agents[_0x3a705d['destuniqueid']])){agents[_0x3a705d[_0xad27('0x15')]]['agentringnoanswer']=!![];agents[_0x3a705d[_0xad27('0x15')]][_0xad27('0x1d')]=utils['now']();agents[_0x3a705d[_0xad27('0x15')]][_0xad27('0x9')]=_0xad27('0x1e');agents[_0x3a705d[_0xad27('0x15')]][_0xad27('0x1f')]=_0xad27('0x1e');agents[_0x3a705d[_0xad27('0x15')]][_0xad27('0x20')]=_0x3a705d['ringtime']?parseInt(_0x3a705d['ringtime'])/0x3e8:0x0;agents[_0x3a705d[_0xad27('0x15')]][_0xad27('0x21')]=0x0;unanswered[_0xad27('0x22')](_0x3a705d[_0xad27('0x15')]);}}catch(_0x24de8d){utils[_0xad27('0x1a')](_0x24de8d[_0xad27('0x1b')]);}};exports[_0xad27('0x23')]=function(_0x5a0a6c){try{_[_0xad27('0x24')](agents,function(_0x5d32f7,_0x472ee9){if(_0x5d32f7[_0xad27('0x4')]==_0x5a0a6c['uniqueid']&&!_['includes'](unanswered,_0x5d32f7[_0xad27('0x15')])){_0x5d32f7[_0xad27('0x25')]=!![];_0x5d32f7[_0xad27('0x1d')]=utils['now']();_0x5d32f7['lastevent']=_0xad27('0x26');_0x5d32f7[_0xad27('0x1f')]=_0xad27('0x26');_0x5d32f7[_0xad27('0x20')]=_0x5a0a6c[_0xad27('0x20')];_0x5d32f7[_0xad27('0x21')]=0x0;writeDB(_0x5d32f7);}});}catch(_0x25a1d6){utils['error'](_0x25a1d6[_0xad27('0x1b')]);}};exports[_0xad27('0x27')]=function(_0x165d86){try{if(agents[_0x165d86['destuniqueid']]){agents[_0x165d86['destuniqueid']][_0xad27('0x28')]=utils[_0xad27('0x29')]();agents[_0x165d86[_0xad27('0x15')]]['connectedlinenum']=_0x165d86[_0xad27('0x8')];agents[_0x165d86[_0xad27('0x15')]][_0xad27('0x19')]=_0x165d86[_0xad27('0x19')];agents[_0x165d86[_0xad27('0x15')]]['holdtime']=_0x165d86['ringtime'];agents[_0x165d86[_0xad27('0x15')]]['lastevent']=_0xad27('0x2a');_[_0xad27('0x24')](agents,function(_0x30a483,_0x2de7fc){if(_0x30a483[_0xad27('0x15')]!=_0x165d86[_0xad27('0x15')]&&_0x30a483[_0xad27('0x4')]==_0x165d86['uniqueid']){_0x30a483[_0xad27('0x21')]=0x0;_0x30a483[_0xad27('0x20')]=_0x165d86[_0xad27('0x2b')];_0x30a483[_0xad27('0x25')]=!![];_0x30a483[_0xad27('0x1d')]=utils[_0xad27('0x29')]();_0x30a483[_0xad27('0x9')]=_0xad27('0x2c');_0x30a483[_0xad27('0x1f')]=_0xad27('0x2c');_0x30a483[_0xad27('0x2d')]=_0x165d86['destuniqueid'];_0x30a483[_0xad27('0x2e')]=_0x165d86[_0xad27('0x2f')];writeDB(_0x30a483);}});}}catch(_0x336a70){utils[_0xad27('0x1a')](_0x336a70[_0xad27('0x1b')]);}};exports[_0xad27('0xf')]=function(_0x4c87d4){try{if(!_[_0xad27('0x1c')](agents[_0x4c87d4[_0xad27('0x15')]])){agents[_0x4c87d4[_0xad27('0x15')]][_0xad27('0xf')]=!![];agents[_0x4c87d4[_0xad27('0x15')]][_0xad27('0x30')]=utils[_0xad27('0x29')]();agents[_0x4c87d4['destuniqueid']]['talktime']=utils[_0xad27('0x31')](agents[_0x4c87d4[_0xad27('0x15')]][_0xad27('0x30')],agents[_0x4c87d4['destuniqueid']][_0xad27('0x28')]);agents[_0x4c87d4['destuniqueid']][_0xad27('0x1f')]=_0x4c87d4['reason'];agents[_0x4c87d4['destuniqueid']]['lastevent']=_0xad27('0x32');writeDB(agents[_0x4c87d4['destuniqueid']]);}}catch(_0x5a2cd1){utils[_0xad27('0x1a')](_0x5a2cd1['stack']);}};exports[_0xad27('0x33')]=function(_0x48f907){try{if(!_[_0xad27('0x1c')](agents[_0x48f907[_0xad27('0x34')]])){agents[_0x48f907[_0xad27('0x34')]][_0xad27('0x35')]=!![];agents[_0x48f907[_0xad27('0x34')]][_0xad27('0x36')]=_0xad27('0x37');agents[_0x48f907[_0xad27('0x34')]][_0xad27('0x38')]=_0x48f907[_0xad27('0x39')];agents[_0x48f907['transfereruniqueid']]['transferuniqueid']=agents[_0x48f907[_0xad27('0x34')]]['uniqueid'];}}catch(_0x26e4c6){utils[_0xad27('0x1a')](_0x26e4c6[_0xad27('0x1b')]);}};exports[_0xad27('0x3a')]=function(_0x5a62d8){try{if(_0x5a62d8[_0xad27('0x3b')]==_0x5a62d8['origtransfererlinkedid']){if(!_[_0xad27('0x1c')](agents[_0x5a62d8[_0xad27('0x3c')]])){agents[_0x5a62d8[_0xad27('0x3c')]][_0xad27('0x35')]=!![];agents[_0x5a62d8['secondtransfereruniqueid']][_0xad27('0x36')]='ATTENDED';agents[_0x5a62d8['secondtransfereruniqueid']]['transferexten']=_0x5a62d8['origtransfererexten'];agents[_0x5a62d8[_0xad27('0x3c')]]['transferuniqueid']=_0x5a62d8[_0xad27('0x3b')];}if(_0x5a62d8['transfereeuniqueid']&&agents[_0x5a62d8[_0xad27('0x3d')]]){agents[_0x5a62d8[_0xad27('0x3d')]]['agententerreason']=0x1;transfers[_0x5a62d8[_0xad27('0x3d')]]=_[_0xad27('0x3e')](agents[_0x5a62d8[_0xad27('0x3d')]]);transfers[_0x5a62d8[_0xad27('0x3d')]][_0xad27('0x7')]=agents[_0x5a62d8[_0xad27('0x3c')]][_0xad27('0x7')];transfers[_0x5a62d8[_0xad27('0x3d')]][_0xad27('0x3f')]=agents[_0x5a62d8[_0xad27('0x3c')]][_0xad27('0x3f')];transfers[_0x5a62d8[_0xad27('0x3d')]][_0xad27('0x17')]=utils[_0xad27('0x29')]();transfers[_0x5a62d8[_0xad27('0x3d')]]['agentconnectAt']=utils[_0xad27('0x29')]();transfers[_0x5a62d8[_0xad27('0x3d')]][_0xad27('0x20')]=0x0;transfers[_0x5a62d8[_0xad27('0x3d')]][_0xad27('0x40')]=0x2;}}else if(_0x5a62d8[_0xad27('0x3c')]==_0x5a62d8[_0xad27('0x41')]){if(!_['isNil'](agents[_0x5a62d8['origtransfereruniqueid']])){agents[_0x5a62d8[_0xad27('0x3b')]][_0xad27('0x35')]=!![];agents[_0x5a62d8[_0xad27('0x3b')]][_0xad27('0x36')]=_0xad27('0x42');agents[_0x5a62d8[_0xad27('0x3b')]][_0xad27('0x38')]=_0x5a62d8[_0xad27('0x43')];agents[_0x5a62d8['origtransfereruniqueid']][_0xad27('0x44')]=_0x5a62d8[_0xad27('0x3c')];}if(_0x5a62d8[_0xad27('0x45')]&&agents[_0x5a62d8[_0xad27('0x45')]]){agents[_0x5a62d8[_0xad27('0x45')]][_0xad27('0x40')]=0x1;transfers[_0x5a62d8[_0xad27('0x45')]]=_[_0xad27('0x3e')](agents[_0x5a62d8[_0xad27('0x45')]]);transfers[_0x5a62d8[_0xad27('0x45')]][_0xad27('0x7')]=agents[_0x5a62d8[_0xad27('0x3b')]][_0xad27('0x7')];transfers[_0x5a62d8[_0xad27('0x45')]][_0xad27('0x3f')]=agents[_0x5a62d8[_0xad27('0x3b')]][_0xad27('0x3f')];transfers[_0x5a62d8[_0xad27('0x45')]]['agentcalledAt']=utils['now']();transfers[_0x5a62d8['transfertargetuniqueid']][_0xad27('0x28')]=utils['now']();transfers[_0x5a62d8[_0xad27('0x45')]][_0xad27('0x20')]=0x0;transfers[_0x5a62d8['transfertargetuniqueid']]['agententerreason']=0x2;}}}catch(_0x2032b7){utils[_0xad27('0x1a')](_0x2032b7[_0xad27('0x1b')]);}};exports['hangup']=function(_0x37d219){try{if(agents[_0x37d219[_0xad27('0x4')]]&&agents[_0x37d219[_0xad27('0x4')]]['reason']===_0xad27('0x1e')){if(_0x37d219[_0xad27('0x46')]==='21'){agents[_0x37d219['uniqueid']][_0xad27('0x1f')]=_0xad27('0x47');agents[_0x37d219['uniqueid']][_0xad27('0x9')]=_0xad27('0x47');}writeDB(agents[_0x37d219[_0xad27('0x4')]]);var _0x343bc2=unanswered[_0xad27('0x48')](_0x37d219[_0xad27('0x4')]);if(_0x343bc2>-0x1)unanswered['splice'](_0x343bc2,0x1);}if(transfers[_0x37d219[_0xad27('0x4')]]){transfers[_0x37d219[_0xad27('0x4')]][_0xad27('0xf')]=!![];transfers[_0x37d219[_0xad27('0x4')]][_0xad27('0x30')]=utils[_0xad27('0x29')]();transfers[_0x37d219[_0xad27('0x4')]][_0xad27('0x21')]=utils['diffTime'](transfers[_0x37d219['uniqueid']]['agentcompleteAt'],transfers[_0x37d219[_0xad27('0x4')]]['agentconnectAt']);transfers[_0x37d219[_0xad27('0x4')]][_0xad27('0x1f')]=_0xad27('0x49');transfers[_0x37d219[_0xad27('0x4')]][_0xad27('0x9')]=_0xad27('0x32');writeDB(transfers[_0x37d219[_0xad27('0x4')]],!![]);}if(agents[_0x37d219[_0xad27('0x4')]]&&agents[_0x37d219[_0xad27('0x4')]][_0xad27('0x28')]){agents[_0x37d219[_0xad27('0x4')]][_0xad27('0xf')]=!![];agents[_0x37d219['uniqueid']][_0xad27('0x30')]=utils[_0xad27('0x29')]();agents[_0x37d219[_0xad27('0x4')]][_0xad27('0x21')]=utils[_0xad27('0x31')](agents[_0x37d219[_0xad27('0x4')]][_0xad27('0x30')],agents[_0x37d219[_0xad27('0x4')]][_0xad27('0x28')]);agents[_0x37d219[_0xad27('0x4')]]['reason']=agents[_0x37d219[_0xad27('0x4')]]['transfer']?'transfer':_0xad27('0x49');agents[_0x37d219['uniqueid']][_0xad27('0x9')]='complete';writeDB(agents[_0x37d219['uniqueid']]);}}catch(_0x1f6779){utils[_0xad27('0x1a')](_0x1f6779[_0xad27('0x1b')]);}};