server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xac4a=['now','lastevent','called','connectedlinename','format','membername','error','agentringnoanswer','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','reason','[%s][agents][queuecallerabandon]','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answeredelsewheremembername','isNil','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcomplete','diffTime','agentcompleteAt','complete','blindtransfer','transfereruniqueid','transfer','transfertype','blind','transferexten','[%s][agents][blindtransfer]','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','transferuniqueid','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','ATTENDED','transfertargetuniqueid','calleridnum','hangup','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','splice','agent','lodash','util','./utils','info','uniqueid','channel','queue','interface','connectedlinenum','getVoiceQueueByName','type','acw','acwtime','agentacw','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','debug','[%s][agents][agentcalled]','agentcalledAt'];(function(_0x356e92,_0x56b5ef){var _0x31d8e8=function(_0x478d38){while(--_0x478d38){_0x356e92['push'](_0x356e92['shift']());}};_0x31d8e8(++_0x56b5ef);}(_0xac4a,0x13f));var _0xaac4=function(_0x1a7575,_0x210676){_0x1a7575=_0x1a7575-0x0;var _0x274339=_0xac4a[_0x1a7575];return _0x274339;};'use strict';var _=require(_0xaac4('0x0'));var util=require(_0xaac4('0x1'));var utils=require(_0xaac4('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x132fc3,_0x38f4f4){utils[_0xaac4('0x3')](util['format']('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x132fc3[_0xaac4('0x4')],_0x132fc3[_0xaac4('0x5')],_0x132fc3[_0xaac4('0x6')],_0x132fc3['membername'],_0x132fc3[_0xaac4('0x7')],_0x132fc3['calleridnum'],_0x132fc3[_0xaac4('0x8')],_0x132fc3['lastevent']));if(_0x132fc3[_0xaac4('0x6')]){utils[_0xaac4('0x9')](_0x132fc3['queue'])['then'](function(_0x349671){if(_0x349671){_0x132fc3['type']=_0x349671[_0xaac4('0xa')];_0x132fc3['agentacw']=_0x132fc3['agentcomplete']?_0x349671[_0xaac4('0xb')]:![];_0x132fc3[_0xaac4('0xc')]=_0x132fc3[_0xaac4('0xd')]?_0x349671[_0xaac4('0xe')]:0x0;}utils[_0xaac4('0xf')]('CreateVoiceAgentReport',_0x132fc3);});}else{utils['request'](_0xaac4('0x10'),_0x132fc3);}if(_0x38f4f4){delete transfers[_0x132fc3[_0xaac4('0x4')]];}else{delete agents[_0x132fc3[_0xaac4('0x11')]];}}exports['agentcalled']=function(_0x6a808d){try{utils[_0xaac4('0x12')](util['format'](_0xaac4('0x13'),_0x6a808d[_0xaac4('0x4')]),_0x6a808d);agents[_0x6a808d[_0xaac4('0x11')]]=_0x6a808d;agents[_0x6a808d[_0xaac4('0x11')]][_0xaac4('0x14')]=utils[_0xaac4('0x15')]();agents[_0x6a808d[_0xaac4('0x11')]][_0xaac4('0x16')]=_0xaac4('0x17');agents[_0x6a808d[_0xaac4('0x11')]][_0xaac4('0x8')]=null;agents[_0x6a808d[_0xaac4('0x11')]][_0xaac4('0x18')]=null;utils['info'](util[_0xaac4('0x19')]('[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called',_0x6a808d[_0xaac4('0x4')],agents[_0x6a808d['destuniqueid']][_0xaac4('0x1a')],_0x6a808d[_0xaac4('0x11')]));}catch(_0xa22b76){utils[_0xaac4('0x1b')](util[_0xaac4('0x19')](_0xaac4('0x13'),_0x6a808d[_0xaac4('0x4')]),_0xa22b76);}};exports[_0xaac4('0x1c')]=function(_0x4166ee){try{if(!_['isNil'](agents[_0x4166ee[_0xaac4('0x11')]])){utils['debug'](util[_0xaac4('0x19')](_0xaac4('0x1d'),_0x4166ee[_0xaac4('0x4')]),_0x4166ee);utils[_0xaac4('0x3')](util[_0xaac4('0x19')](_0xaac4('0x1e'),_0x4166ee['uniqueid'],agents[_0x4166ee[_0xaac4('0x11')]][_0xaac4('0x1a')],_0x4166ee[_0xaac4('0x11')]));agents[_0x4166ee[_0xaac4('0x11')]][_0xaac4('0x1c')]=!![];agents[_0x4166ee[_0xaac4('0x11')]][_0xaac4('0x1f')]=utils['now']();agents[_0x4166ee[_0xaac4('0x11')]]['lastevent']='timeout';agents[_0x4166ee['destuniqueid']]['reason']=_0xaac4('0x20');agents[_0x4166ee[_0xaac4('0x11')]][_0xaac4('0x21')]=_0x4166ee[_0xaac4('0x22')]?parseInt(_0x4166ee[_0xaac4('0x22')])/0x3e8:0x0;agents[_0x4166ee[_0xaac4('0x11')]][_0xaac4('0x23')]=0x0;unanswered[_0xaac4('0x24')](_0x4166ee[_0xaac4('0x11')]);}}catch(_0x386c9b){utils['error'](util[_0xaac4('0x19')](_0xaac4('0x1d'),_0x4166ee[_0xaac4('0x4')]),_0x386c9b);}};exports[_0xaac4('0x25')]=function(_0x669b34){try{_[_0xaac4('0x26')](agents,function(_0x5e469a,_0xcf6c1){if(_0x5e469a['uniqueid']==_0x669b34[_0xaac4('0x4')]&&!_[_0xaac4('0x27')](unanswered,_0x5e469a[_0xa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um'];transfers[_0x28aed5['transfereeuniqueid']]['calleridname']=agents[_0x28aed5[_0xaac4('0x43')]][_0xaac4('0x49')];transfers[_0x28aed5[_0xaac4('0x46')]][_0xaac4('0x14')]=utils['now']();transfers[_0x28aed5[_0xaac4('0x46')]][_0xaac4('0x2f')]=utils[_0xaac4('0x15')]();transfers[_0x28aed5['transfereeuniqueid']][_0xaac4('0x21')]=0x0;transfers[_0x28aed5[_0xaac4('0x46')]][_0xaac4('0x47')]=0x2;}}else if(_0x28aed5[_0xaac4('0x43')]==_0x28aed5[_0xaac4('0x4a')]){if(!_[_0xaac4('0x32')](agents[_0x28aed5[_0xaac4('0x42')]])){utils['info'](util['format'](_0xaac4('0x44'),_0x28aed5['origtransfereruniqueid'],agents[_0x28aed5['origtransfereruniqueid']][_0xaac4('0x1a')]));agents[_0x28aed5['origtransfereruniqueid']][_0xaac4('0x3b')]=!![];agents[_0x28aed5['origtransfereruniqueid']][_0xaac4('0x3c')]=_0xaac4('0x4b');agents[_0x28aed5['origtransfereruniqueid']]['transferexten']=_0x28aed5['secondtransfererexten'];agents[_0x28aed5['origtransfereruniqueid']][_0xaac4('0x45')]=_0x28aed5[_0xaac4('0x43')];}if(_0x28aed5[_0xaac4('0x4c')]&&agents[_0x28aed5[_0xaac4('0x4c')]]){agents[_0x28aed5['transfertargetuniqueid']][_0xaac4('0x47')]=0x1;transfers[_0x28aed5[_0xaac4('0x4c')]]=_[_0xaac4('0x48')](agents[_0x28aed5[_0xaac4('0x4c')]]);transfers[_0x28aed5[_0xaac4('0x4c')]][_0xaac4('0x4d')]=agents[_0x28aed5[_0xaac4('0x42')]][_0xaac4('0x4d')];transfers[_0x28aed5[_0xaac4('0x4c')]][_0xaac4('0x49')]=agents[_0x28aed5[_0xaac4('0x42')]]['calleridname'];transfers[_0x28aed5['transfertargetuniqueid']][_0xaac4('0x14')]=utils['now']();transfers[_0x28aed5['transfertargetuniqueid']][_0xaac4('0x2f')]=utils['now']();transfers[_0x28aed5[_0xaac4('0x4c')]][_0xaac4('0x21')]=0x0;transfers[_0x28aed5[_0xaac4('0x4c')]][_0xaac4('0x47')]=0x2;}}}catch(_0x50eeee){utils[_0xaac4('0x1b')](util[_0xaac4('0x19')](_0xaac4('0x41'),_0x28aed5[_0xaac4('0x42')]),_0x50eeee);}};exports[_0xaac4('0x4e')]=function(_0x3a1b41){try{utils['debug'](util[_0xaac4('0x19')](_0xaac4('0x4f'),_0x3a1b41['uniqueid']),_0x3a1b41);if(agents[_0x3a1b41[_0xaac4('0x4')]]&&agents[_0x3a1b41[_0xaac4('0x4')]]['reason']==='timeout'){if(_0x3a1b41[_0xaac4('0x50')]==='21'){agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x2a')]=_0xaac4('0x51');agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x16')]=_0xaac4('0x51');}utils[_0xaac4('0x3')](util['format'](_0xaac4('0x52'),_0x3a1b41[_0xaac4('0x4')],agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x1a')],agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x2a')],agents[_0x3a1b41['uniqueid']][_0xaac4('0x16')]));writeDB(agents[_0x3a1b41[_0xaac4('0x4')]]);var _0x53059b=unanswered['indexOf'](_0x3a1b41['uniqueid']);if(_0x53059b>-0x1){unanswered[_0xaac4('0x53')](_0x53059b,0x1);}}if(transfers[_0x3a1b41['uniqueid']]){transfers[_0x3a1b41['uniqueid']]['agentcomplete']=!![];transfers[_0x3a1b41['uniqueid']]['agentcompleteAt']=utils[_0xaac4('0x15')]();transfers[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x23')]=utils[_0xaac4('0x36')](transfers[_0x3a1b41['uniqueid']][_0xaac4('0x37')],transfers[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x2f')]);transfers[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x2a')]=_0xaac4('0x54');transfers[_0x3a1b41[_0xaac4('0x4')]]['lastevent']=_0xaac4('0x38');utils['info'](util['format'](_0xaac4('0x52'),_0x3a1b41[_0xaac4('0x4')],transfers[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x1a')],transfers[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x2a')],transfers[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x16')]));writeDB(transfers[_0x3a1b41[_0xaac4('0x4')]],!![]);}if(agents[_0x3a1b41[_0xaac4('0x4')]]&&agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x2f')]){agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x35')]=!![];agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x37')]=utils[_0xaac4('0x15')]();agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x23')]=utils[_0xaac4('0x36')](agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x37')],agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x2f')]);agents[_0x3a1b41[_0xaac4('0x4')]]['reason']=agents[_0x3a1b41[_0xaac4('0x4')]][_0xaac4('0x3b')]?_0xaac4('0x3b'):_0xaac4('0x54');agents[_0x3a1b41[_0xaac4('0x4')]]['lastevent']=_0xaac4('0x38');utils[_0xaac4('0x3')](util[_0xaac4('0x19')](_0xaac4('0x52'),_0x3a1b41[_0xaac4('0x4')],agents[_0x3a1b41['uniqueid']][_0xaac4('0x1a')],agents[_0x3a1b41['uniqueid']][_0xaac4('0x2a')],agents[_0x3a1b41[_0xaac4('0x4')]]['lastevent']));writeDB(agents[_0x3a1b41[_0xaac4('0x4')]]);}}catch(_0x55cf3c){utils[_0xaac4('0x1b')](util[_0xaac4('0x19')]('[%s][agents][hangup]',_0x3a1b41[_0xaac4('0x4')]),_0x55cf3c);}};