server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xcb91=['blind','transferexten','extension','transferuniqueid','[%s][agents][attendedtransfer]','origtransfereruniqueid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','transfer','ATTENDED','transfereeuniqueid','clone','calleridname','agententerreason','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','hangup','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','[%s][agents][hangup]','./utils','info','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','queue','membername','calleridnum','connectedlinenum','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','debug','format','[%s][agents][agentcalled]','destuniqueid','agentcalledAt','now','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','isNil','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswer','agentringnoanswerAt','lastevent','timeout','reason','holdtime','ringtime','talktime','push','[%s][agents][queuecallerabandon]','abandoned','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfertype'];(function(_0xf1293b,_0x465909){var _0x5e71d7=function(_0xe871ca){while(--_0xe871ca){_0xf1293b['push'](_0xf1293b['shift']());}};_0x5e71d7(++_0x465909);}(_0xcb91,0x1a9));var _0x1cb9=function(_0x2d34d6,_0x397ff9){_0x2d34d6=_0x2d34d6-0x0;var _0x1d3d12=_0xcb91[_0x2d34d6];return _0x1d3d12;};'use strict';var _=require('lodash');var util=require('util');var utils=require(_0x1cb9('0x0'));var agents={};var transfers={};var unanswered=[];function writeDB(_0xe4a5bf,_0x17d4ec){utils[_0x1cb9('0x1')](util['format'](_0x1cb9('0x2'),_0xe4a5bf[_0x1cb9('0x3')],_0xe4a5bf['channel'],_0xe4a5bf[_0x1cb9('0x4')],_0xe4a5bf[_0x1cb9('0x5')],_0xe4a5bf['interface'],_0xe4a5bf[_0x1cb9('0x6')],_0xe4a5bf[_0x1cb9('0x7')],_0xe4a5bf['lastevent']));if(_0xe4a5bf[_0x1cb9('0x4')]){utils[_0x1cb9('0x8')](_0xe4a5bf['queue'])[_0x1cb9('0x9')](function(_0x5a0e99){if(_0x5a0e99){_0xe4a5bf['type']=_0x5a0e99[_0x1cb9('0xa')];_0xe4a5bf[_0x1cb9('0xb')]=_0xe4a5bf[_0x1cb9('0xc')]?_0x5a0e99[_0x1cb9('0xd')]:![];_0xe4a5bf[_0x1cb9('0xe')]=_0xe4a5bf['agentacw']?_0x5a0e99[_0x1cb9('0xf')]:0x0;}utils[_0x1cb9('0x10')](_0x1cb9('0x11'),_0xe4a5bf);});}else{utils[_0x1cb9('0x10')](_0x1cb9('0x11'),_0xe4a5bf);}if(_0x17d4ec){delete transfers[_0xe4a5bf['uniqueid']];}else{delete agents[_0xe4a5bf['destuniqueid']];}}exports['agentcalled']=function(_0x358866){try{utils[_0x1cb9('0x12')](util[_0x1cb9('0x13')](_0x1cb9('0x14'),_0x358866['uniqueid']),_0x358866);agents[_0x358866[_0x1cb9('0x15')]]=_0x358866;agents[_0x358866[_0x1cb9('0x15')]][_0x1cb9('0x16')]=utils[_0x1cb9('0x17')]();agents[_0x358866[_0x1cb9('0x15')]]['lastevent']='called';agents[_0x358866[_0x1cb9('0x15')]][_0x1cb9('0x7')]=null;agents[_0x358866[_0x1cb9('0x15')]][_0x1cb9('0x18')]=null;utils[_0x1cb9('0x1')](util[_0x1cb9('0x13')](_0x1cb9('0x19'),_0x358866['uniqueid'],agents[_0x358866['destuniqueid']][_0x1cb9('0x5')],_0x358866[_0x1cb9('0x15')]));}catch(_0x2b2669){utils[_0x1cb9('0x1a')](util[_0x1cb9('0x13')](_0x1cb9('0x14'),_0x358866[_0x1cb9('0x3')]),_0x2b2669);}};exports['agentringnoanswer']=function(_0x559bcc){try{if(!_[_0x1cb9('0x1b')](agents[_0x559bcc['destuniqueid']])){utils[_0x1cb9('0x12')](util[_0x1cb9('0x13')]('[%s][agents][agentringnoanswer]',_0x559bcc['uniqueid']),_0x559bcc);utils[_0x1cb9('0x1')](util[_0x1cb9('0x13')](_0x1cb9('0x1c'),_0x559bcc[_0x1cb9('0x3')],agents[_0x559bcc[_0x1cb9('0x15')]][_0x1cb9('0x5')],_0x559bcc['destuniqueid']));agents[_0x559bcc['destuniqueid']][_0x1cb9('0x1d')]=!![];agents[_0x559bcc['destuniqueid']][_0x1cb9('0x1e')]=utils[_0x1cb9('0x17')]();agents[_0x559bcc[_0x1cb9('0x15')]][_0x1cb9('0x1f')]=_0x1cb9('0x20');agents[_0x559bcc['destuniqueid']][_0x1cb9('0x21')]=_0x1cb9('0x20');agents[_0x559bcc['destuniqueid']][_0x1cb9('0x22')]=_0x559bcc[_0x1cb9('0x23')]?parseInt(_0x559bcc[_0x1cb9('0x23')])/0x3e8:0x0;agents[_0x559bcc[_0x1cb9('0x15')]][_0x1cb9('0x24')]=0x0;unanswered[_0x1cb9('0x25')](_0x559bcc[_0x1cb9('0x15')]);}}catch(_0xb644b3){utils[_0x1cb9('0x1a')](util[_0x1cb9('0x13')]('[%s][agents][agentringnoanswer]',_0x559bcc[_0x1cb9('0x3')]),_0xb644b3);}};exports['queuecallerabandon']=function(_0x110282){try{_['forIn'](agents,function(_0x278327,_0x41011c){if(_0x278327[_0x1cb9('0x3')]==_0x110282[_0x1cb9('0x3')]&&!_['includes'](unanswered,_0x278327[_0x1cb9('0x15')])){utils['debug'](util[_0x1cb9('0x13')](_0x1cb9('0x26'),_0x110282[_0x1cb9('0x3')]),_0x110282);utils['info'](util[_0x1cb9('0x13')]('[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned',_0x110282[_0x1cb9('0x3')],_0x278327['membername'],_0x278327[_0x1cb9('0x15')]));_0x278327[_0x1cb9('0x1d')]=!![];_0x278327[_0x1cb9('0x1e')]=utils[_0x1cb9('0x17')]();_0x278327['lastevent']=_0x1cb9('0x27');_0x278327[_0x1cb9('0x21')]=_0x1cb9('0x27');_0x278327[_0x1cb9('0x22')]=_0x110282[_0x1cb9('0x22')];_0x278327[_0x1cb9('0x24')]=0x0;writeDB(_0x278327);}});}catch(_0xc6d5fd){utils[_0x1cb9('0x1a')](util[_0x1cb9('0x13')](_0x1cb9('0x26'),_0x110282[_0x1cb9('0x3')]),_0xc6d5fd);}};exports[_0x1cb9('0x28')]=function(_0x29f149){try{if(agents[_0x29f149['destuniqueid']]){utils['debug'](util[_0x1cb9('0x13')](_0x1cb9('0x29'),_0x29f149[_0x1cb9('0x3')]),_0x29f149);utils[_0x1cb9('0x1')](util[_0x1cb9('0x13')](_0x1cb9('0x2a'),_0x29f149[_0x1cb9('0x3')],agents[_0x29f149[_0x1cb9('0x15')]]['membername'],_0x29f149[_0x1cb9('0x15')]));agents[_0x29f149[_0x1cb9('0x15')]][_0x1cb9('0x2b')]=utils['now']();agents[_0x29f149[_0x1cb9('0x15')]]['connectedlinenum']=_0x29f149[_0x1cb9('0x7')];agents[_0x29f149['destuniqueid']][_0x1cb9('0x18')]=_0x29f149[_0x1cb9('0x18')];agents[_0x29f149[_0x1cb9('0x15')]][_0x1cb9('0x22')]=_0x29f149[_0x1cb9('0x23')];agents[_0x29f149[_0x1cb9('0x15')]][_0x1cb9('0x1f')]='connect';_['forIn'](agents,function(_0x4111b8,_0x1d2723){if(_0x4111b8[_0x1cb9('0x15')]!=_0x29f149[_0x1cb9('0x15')]&&_0x4111b8[_0x1cb9('0x3')]==_0x29f149[_0x1cb9('0x3')]){_0x4111b8[_0x1cb9('0x24')]=0x0;_0x4111b8['holdtime']=_0x29f149[_0x1cb9('0x23')];_0x4111b8['agentringnoanswer']=!![];_0x4111b8['agentringnoanswerAt']=utils['now']();_0x4111b8[_0x1cb9('0x1f')]=_0x1cb9('0x2c');_0x4111b8[_0x1cb9('0x21')]=_0x1cb9('0x2c');_0x4111b8[_0x1cb9('0x2d')]=_0x29f149['destuniqueid'];_0x4111b8[_0x1cb9('0x2e')]=_0x29f149['membername'];writeDB(_0x4111b8);}});}}catch(_0x91121){utils[_0x1cb9('0x1a')](util[_0x1cb9('0x13')]('[%s][agents][agentconnect]',_0x29f149[_0x1cb9('0x3')]),_0x91121);}};exports['agentcomplete']=function(_0xda1a44){try{if(!_[_0x1cb9('0x1b')](agents[_0xda1a44['destuniqueid']])){utils['debug'](util[_0x1cb9('0x13')](_0x1cb9('0x2f'),_0xda1a44[_0x1cb9('0x3')]),_0xda1a44);utils[_0x1cb9('0x1')](util[_0x1cb9('0x13')]('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0xda1a44[_0x1cb9('0x3')],agents[_0xda1a44['destuniqueid']]['membername'],_0xda1a44['destuniqueid']));agents[_0xda1a44[_0x1cb9('0x15')]][_0x1cb9('0xc')]=!![];agents[_0xda1a44[_0x1cb9('0x15')]][_0x1cb9('0x30')]=utils[_0x1cb9('0x17')]();agents[_0xda1a44[_0x1cb9('0x15')]][_0x1cb9('0x24')]=utils[_0x1cb9('0x31')](agents[_0xda1a44[_0x1cb9('0x15')]][_0x1cb9('0x30')],agents[_0xda1a44[_0x1cb9('0x15')]]['agentconnectAt']);agents[_0xda1a44[_0x1cb9('0x15')]][_0x1cb9('0x21')]=_0xda1a44[_0x1cb9('0x21')];agents[_0xda1a44['destuniqueid']][_0x1cb9('0x1f')]=_0x1cb9('0x32');writeDB(agents[_0xda1a44[_0x1cb9('0x15')]]);}}catch(_0x2efdbb){utils[_0x1cb9('0x1a')](util['format'](_0x1cb9('0x2f'),_0xda1a44['uniqueid']),_0x2efdbb);}};exports[_0x1cb9('0x33')]=function(_0x4ac483){try{if(!_[_0x1cb9('0x1b')](agents[_0x4ac483[_0x1cb9('0x34')]])){utils[_0x1cb9('0x12')](util[_0x1cb9('0x13')]('[%s][agents][blindtransfer]',_0x4ac483[_0x1cb9('0x3')]),_0x4ac483);utils[_0x1cb9('0x1')](util[_0x1cb9('0x13')](_0x1cb9('0x35'),_0x4ac483[_0x1cb9('0x3')],agents[_0x4ac483[_0x1cb9('0x34')]][_0x1cb9('0x5')],agents[_0x4ac483[_0x1cb9('0x34')]][_0x1cb9('0x3')]));agents[_0x4ac483[_0x1cb9('0x34')]]['transfer']=!![];agents[_0x4ac483['transfereruniqueid']][_0x1cb9('0x36')]=_0x1cb9('0x37');agents[_0x4ac483[_0x1cb9('0x34')]][_0x1cb9('0x38')]=_0x4ac483[_0x1cb9('0x39')];agents[_0x4ac483[_0x1cb9('0x34')]][_0x1cb9('0x3a')]=agents[_0x4ac483[_0x1cb9('0x34')]][_0x1cb9('0x3')];}}catch(_0x166ca2){utils['error'](util[_0x1cb9('0x13')]('[%s][agents][blindtransfer]',_0x4ac483[_0x1cb9('0x3')]),_0x166ca2);}};exports['attendedtransfer']=function(_0x135795){try{utils['debug'](util['format'](_0x1cb9('0x3b'),_0x135795[_0x1cb9('0x3c')]),_0x135795);if(_0x135795[_0x1cb9('0x3c')]==_0x135795['origtransfererlinkedid']){if(!_[_0x1cb9('0x1b')](agents[_0x135795[_0x1cb9('0x3d')]])){utils['info'](util['format'](_0x1cb9('0x3e'),_0x135795[_0x1cb9('0x3c')],agents[_0x135795[_0x1cb9('0x3d')]][_0x1cb9('0x5')]));agents[_0x135795[_0x1cb9('0x3d')]][_0x1cb9('0x3f')]=!![];agents[_0x135795[_0x1cb9('0x3d')]]['transfertype']=_0x1cb9('0x40');agents[_0x135795[_0x1cb9('0x3d')]][_0x1cb9('0x38')]=_0x135795['origtransfererexten'];agents[_0x135795[_0x1cb9('0x3d')]][_0x1cb9('0x3a')]=_0x135795[_0x1cb9('0x3c')];}if(_0x135795[_0x1cb9('0x41')]&&agents[_0x135795[_0x1cb9('0x41')]]){agents[_0x135795[_0x1cb9('0x41')]]['agententerreason']=0x1;transfers[_0x135795[_0x1cb9('0x41')]]=_[_0x1cb9('0x42')](agents[_0x135795[_0x1cb9('0x41')]]);transfers[_0x135795[_0x1cb9('0x41')]][_0x1cb9('0x6')]=agents[_0x135795[_0x1cb9('0x3d')]][_0x1cb9('0x6')];transfers[_0x135795[_0x1cb9('0x41')]][_0x1cb9('0x43')]=agents[_0x135795[_0x1cb9('0x3d')]][_0x1cb9('0x43')];transfers[_0x135795['transfereeuniqueid']][_0x1cb9('0x16')]=utils[_0x1cb9('0x17')]();transfers[_0x135795[_0x1cb9('0x41')]][_0x1cb9('0x2b')]=utils['now']();transfers[_0x135795['transfereeuniqueid']][_0x1cb9('0x22')]=0x0;transfers[_0x135795[_0x1cb9('0x41')]][_0x1cb9('0x44')]=0x2;}}else if(_0x135795[_0x1cb9('0x3d')]==_0x135795[_0x1cb9('0x45')]){if(!_[_0x1cb9('0x1b')](agents[_0x135795[_0x1cb9('0x3c')]])){utils[_0x1cb9('0x1')](util['format']('[%s][agents][attendedtransfer]\x20agent:%s',_0x135795[_0x1cb9('0x3c')],agents[_0x135795['origtransfereruniqueid']]['membername']));agents[_0x135795['origtransfereruniqueid']]['transfer']=!![];agents[_0x135795['origtransfereruniqueid']][_0x1cb9('0x36')]=_0x1cb9('0x40');agents[_0x135795[_0x1cb9('0x3c')]][_0x1cb9('0x38')]=_0x135795[_0x1cb9('0x46')];agents[_0x135795[_0x1cb9('0x3c')]]['transferuniqueid']=_0x135795[_0x1cb9('0x3d')];}if(_0x135795[_0x1cb9('0x47')]&&agents[_0x135795['transfertargetuniqueid']]){agents[_0x135795['transfertargetuniqueid']][_0x1cb9('0x44')]=0x1;transfers[_0x135795[_0x1cb9('0x47')]]=_[_0x1cb9('0x42')](agents[_0x135795[_0x1cb9('0x47')]]);transfers[_0x135795[_0x1cb9('0x47')]]['calleridnum']=agents[_0x135795['origtransfereruniqueid']]['calleridnum'];transfers[_0x135795[_0x1cb9('0x47')]][_0x1cb9('0x43')]=agents[_0x135795[_0x1cb9('0x3c')]][_0x1cb9('0x43')];transfers[_0x135795[_0x1cb9('0x47')]]['agentcalledAt']=utils[_0x1cb9('0x17')]();transfers[_0x135795[_0x1cb9('0x47')]]['agentconnectAt']=utils['now']();transfers[_0x135795[_0x1cb9('0x47')]]['holdtime']=0x0;transfers[_0x135795[_0x1cb9('0x47')]][_0x1cb9('0x44')]=0x2;}}}catch(_0x2c54ea){utils[_0x1cb9('0x1a')](util[_0x1cb9('0x13')](_0x1cb9('0x3b'),_0x135795['origtransfereruniqueid']),_0x2c54ea);}};exports[_0x1cb9('0x48')]=function(_0x15fc04){try{utils[_0x1cb9('0x12')](util[_0x1cb9('0x13')]('[%s][agents][hangup]',_0x15fc04['uniqueid']),_0x15fc04);if(agents[_0x15fc04[_0x1cb9('0x3')]]&&agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x21')]===_0x1cb9('0x20')){if(_0x15fc04[_0x1cb9('0x49')]==='21'){agents[_0x15fc04[_0x1cb9('0x3')]]['reason']=_0x1cb9('0x4a');agents[_0x15fc04['uniqueid']][_0x1cb9('0x1f')]=_0x1cb9('0x4a');}utils['info'](util[_0x1cb9('0x13')](_0x1cb9('0x4b'),_0x15fc04[_0x1cb9('0x3')],agents[_0x15fc04['uniqueid']][_0x1cb9('0x5')],agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x21')],agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x1f')]));writeDB(agents[_0x15fc04[_0x1cb9('0x3')]]);var _0x5a3f1d=unanswered[_0x1cb9('0x4c')](_0x15fc04[_0x1cb9('0x3')]);if(_0x5a3f1d>-0x1){unanswered[_0x1cb9('0x4d')](_0x5a3f1d,0x1);}}if(transfers[_0x15fc04[_0x1cb9('0x3')]]){transfers[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0xc')]=!![];transfers[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x30')]=utils['now']();transfers[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x24')]=utils['diffTime'](transfers[_0x15fc04[_0x1cb9('0x3')]]['agentcompleteAt'],transfers[_0x15fc04[_0x1cb9('0x3')]]['agentconnectAt']);transfers[_0x15fc04['uniqueid']][_0x1cb9('0x21')]=_0x1cb9('0x4e');transfers[_0x15fc04['uniqueid']][_0x1cb9('0x1f')]='complete';utils[_0x1cb9('0x1')](util[_0x1cb9('0x13')](_0x1cb9('0x4b'),_0x15fc04[_0x1cb9('0x3')],transfers[_0x15fc04['uniqueid']][_0x1cb9('0x5')],transfers[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x21')],transfers[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x1f')]));writeDB(transfers[_0x15fc04[_0x1cb9('0x3')]],!![]);}if(agents[_0x15fc04['uniqueid']]&&agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x2b')]){agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0xc')]=!![];agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x30')]=utils['now']();agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x24')]=utils['diffTime'](agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x30')],agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x2b')]);agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x21')]=agents[_0x15fc04[_0x1cb9('0x3')]]['transfer']?_0x1cb9('0x3f'):'agent';agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x1f')]='complete';utils[_0x1cb9('0x1')](util[_0x1cb9('0x13')](_0x1cb9('0x4b'),_0x15fc04[_0x1cb9('0x3')],agents[_0x15fc04['uniqueid']][_0x1cb9('0x5')],agents[_0x15fc04[_0x1cb9('0x3')]][_0x1cb9('0x21')],agents[_0x15fc04['uniqueid']][_0x1cb9('0x1f')]));writeDB(agents[_0x15fc04[_0x1cb9('0x3')]]);}}catch(_0x3b456a){utils[_0x1cb9('0x1a')](util[_0x1cb9('0x13')](_0x1cb9('0x4f'),_0x15fc04[_0x1cb9('0x3')]),_0x3b456a);}};