server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb688=['agentconnect','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','connect','answered_elsewhere','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','agentconnectAt','complete','blindtransfer','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfertype','extension','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','transfer','ATTENDED','transferexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererexten','transfertargetuniqueid','hangup','[%s][agents][hangup]','cause','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','splice','agent','util','./utils','info','format','uniqueid','channel','queue','membername','calleridnum','lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','called','connectedlinenum','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','timeout','holdtime','ringtime','push','queuecallerabandon','forIn','includes','agentringnoanswerAt','abandoned','reason','talktime','[%s][agents][queuecallerabandon]'];(function(_0x4eb4fe,_0x296c34){var _0x576eac=function(_0x407be8){while(--_0x407be8){_0x4eb4fe['push'](_0x4eb4fe['shift']());}};_0x576eac(++_0x296c34);}(_0xb688,0xcf));var _0x8b68=function(_0x419b1f,_0x4e428a){_0x419b1f=_0x419b1f-0x0;var _0x562ff3=_0xb688[_0x419b1f];return _0x562ff3;};'use strict';var _=require('lodash');var util=require(_0x8b68('0x0'));var utils=require(_0x8b68('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x266285,_0x1080e8){utils[_0x8b68('0x2')](util[_0x8b68('0x3')]('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x266285[_0x8b68('0x4')],_0x266285[_0x8b68('0x5')],_0x266285[_0x8b68('0x6')],_0x266285[_0x8b68('0x7')],_0x266285['interface'],_0x266285[_0x8b68('0x8')],_0x266285['connectedlinenum'],_0x266285[_0x8b68('0x9')]));if(_0x266285[_0x8b68('0x6')]){utils[_0x8b68('0xa')](_0x266285[_0x8b68('0x6')])[_0x8b68('0xb')](function(_0x3f9685){if(_0x3f9685){_0x266285[_0x8b68('0xc')]=_0x3f9685[_0x8b68('0xc')];_0x266285[_0x8b68('0xd')]=_0x266285[_0x8b68('0xe')]?_0x3f9685[_0x8b68('0xf')]:![];_0x266285[_0x8b68('0x10')]=_0x266285[_0x8b68('0xd')]?_0x3f9685['acwTimeout']:0x0;}utils[_0x8b68('0x11')](_0x8b68('0x12'),_0x266285);});}else{utils[_0x8b68('0x11')](_0x8b68('0x12'),_0x266285);}if(_0x1080e8){delete transfers[_0x266285[_0x8b68('0x4')]];}else{delete agents[_0x266285[_0x8b68('0x13')]];}}exports[_0x8b68('0x14')]=function(_0x137c8e){try{utils[_0x8b68('0x15')](util['format'](_0x8b68('0x16'),_0x137c8e['uniqueid']),_0x137c8e);agents[_0x137c8e['destuniqueid']]=_0x137c8e;agents[_0x137c8e[_0x8b68('0x13')]][_0x8b68('0x17')]=utils[_0x8b68('0x18')]();agents[_0x137c8e['destuniqueid']]['lastevent']=_0x8b68('0x19');agents[_0x137c8e['destuniqueid']][_0x8b68('0x1a')]=null;agents[_0x137c8e[_0x8b68('0x13')]][_0x8b68('0x1b')]=null;utils[_0x8b68('0x2')](util['format'](_0x8b68('0x1c'),_0x137c8e[_0x8b68('0x4')],agents[_0x137c8e['destuniqueid']][_0x8b68('0x7')],_0x137c8e[_0x8b68('0x13')]));}catch(_0x3cf3bd){utils[_0x8b68('0x1d')](util[_0x8b68('0x3')]('[%s][agents][agentcalled]',_0x137c8e[_0x8b68('0x4')]),_0x3cf3bd);}};exports[_0x8b68('0x1e')]=function(_0x59e9b1){try{if(!_[_0x8b68('0x1f')](agents[_0x59e9b1[_0x8b68('0x13')]])){utils[_0x8b68('0x15')](util['format']('[%s][agents][agentringnoanswer]',_0x59e9b1[_0x8b68('0x4')]),_0x59e9b1);utils['info'](util[_0x8b68('0x3')](_0x8b68('0x20'),_0x59e9b1[_0x8b68('0x4')],agents[_0x59e9b1[_0x8b68('0x13')]][_0x8b68('0x7')],_0x59e9b1[_0x8b68('0x13')]));agents[_0x59e9b1['destuniqueid']][_0x8b68('0x1e')]=!![];agents[_0x59e9b1[_0x8b68('0x13')]]['agentringnoanswerAt']=utils[_0x8b68('0x18')]();agents[_0x59e9b1[_0x8b68('0x13')]][_0x8b68('0x9')]='timeout';agents[_0x59e9b1['destuniqueid']]['reason']=_0x8b68('0x21');agents[_0x59e9b1[_0x8b68('0x13')]][_0x8b68('0x22')]=_0x59e9b1['ringtime']?parseInt(_0x59e9b1[_0x8b68('0x23')])/0x3e8:0x0;agents[_0x59e9b1['destuniqueid']]['talktime']=0x0;unanswered[_0x8b68('0x24')](_0x59e9b1['destuniqueid']);}}catch(_0x26cad7){utils[_0x8b68('0x1d')](util['format']('[%s][agents][agentringnoanswer]',_0x59e9b1[_0x8b68('0x4')]),_0x26cad7);}};exports[_0x8b68('0x25')]=function(_0x1e7c06){try{_[_0x8b68('0x26')](agents,function(_0x210926,_0x2ad2df){if(_0x210926[_0x8b68('0x4')]==_0x1e7c06['uniqueid']&&!_[_0x8b68('0x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