5e0a6bd86600418d8af5541b544c86b1c1f43bf5
[motion2.git] / server / services / xdr / agents.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x593e=['answeredelsewheredestinationuniqueid','answeredelsewheremembername','agentcomplete','agentcompleteAt','agentconnectAt','complete','isNil','transfereruniqueid','[%s][agents][blindtransfer]','transfer','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfererexten','transfertargetuniqueid','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','channel','queue','membername','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','type','acw','acwtime','agentacw','request','CreateVoiceAgentReport','uniqueid','destuniqueid','agentcalled','debug','agentcalledAt','now','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','[%s][agents][agentcalled]','agentringnoanswer','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','holdtime','ringtime','push','[%s][agents][agentringnoanswer]','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','reason','talktime','[%s][agents][agentconnect]','connect','answered_elsewhere'];(function(_0x2261ce,_0x9ed8b6){var _0x524640=function(_0x3cbb90){while(--_0x3cbb90){_0x2261ce['push'](_0x2261ce['shift']());}};_0x524640(++_0x9ed8b6);}(_0x593e,0xcb));var _0xe593=function(_0x1987b8,_0x4c086a){_0x1987b8=_0x1987b8-0x0;var _0x296969=_0x593e[_0x1987b8];return _0x296969;};'use strict';var _=require(_0xe593('0x0'));var util=require(_0xe593('0x1'));var utils=require(_0xe593('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x28f28c,_0x43dabb){utils[_0xe593('0x3')](util[_0xe593('0x4')](_0xe593('0x5'),_0x28f28c['uniqueid'],_0x28f28c[_0xe593('0x6')],_0x28f28c[_0xe593('0x7')],_0x28f28c[_0xe593('0x8')],_0x28f28c[_0xe593('0x9')],_0x28f28c[_0xe593('0xa')],_0x28f28c[_0xe593('0xb')],_0x28f28c[_0xe593('0xc')]));if(_0x28f28c[_0xe593('0x7')]){utils[_0xe593('0xd')](_0x28f28c[_0xe593('0x7')])['then'](function(_0x38c470){if(_0x38c470){_0x28f28c[_0xe593('0xe')]=_0x38c470[_0xe593('0xe')];_0x28f28c['agentacw']=_0x28f28c['agentcomplete']?_0x38c470[_0xe593('0xf')]:![];_0x28f28c[_0xe593('0x10')]=_0x28f28c[_0xe593('0x11')]?_0x38c470['acwTimeout']:0x0;}utils[_0xe593('0x12')](_0xe593('0x13'),_0x28f28c);});}else{utils[_0xe593('0x12')](_0xe593('0x13'),_0x28f28c);}if(_0x43dabb){delete transfers[_0x28f28c[_0xe593('0x14')]];}else{delete agents[_0x28f28c[_0xe593('0x15')]];}}exports[_0xe593('0x16')]=function(_0xa4d5e9){try{utils[_0xe593('0x17')](util[_0xe593('0x4')]('[%s][agents][agentcalled]',_0xa4d5e9[_0xe593('0x14')]),_0xa4d5e9);agents[_0xa4d5e9[_0xe593('0x15')]]=_0xa4d5e9;agents[_0xa4d5e9['destuniqueid']][_0xe593('0x18')]=utils[_0xe593('0x19')]();agents[_0xa4d5e9['destuniqueid']][_0xe593('0xc')]=_0xe593('0x1a');agents[_0xa4d5e9[_0xe593('0x15')]][_0xe593('0xb')]=null;agents[_0xa4d5e9[_0xe593('0x15')]][_0xe593('0x1b')]=null;utils['info'](util[_0xe593('0x4')](_0xe593('0x1c'),_0xa4d5e9['uniqueid'],agents[_0xa4d5e9[_0xe593('0x15')]][_0xe593('0x8')],_0xa4d5e9['destuniqueid']));}catch(_0x1c94aa){utils[_0xe593('0x1d')](util[_0xe593('0x4')](_0xe593('0x1e'),_0xa4d5e9[_0xe593('0x14')]),_0x1c94aa);}};exports[_0xe593('0x1f')]=function(_0x3d2a51){try{if(!_['isNil'](agents[_0x3d2a51['destuniqueid']])){utils[_0xe593('0x17')](util['format']('[%s][agents][agentringnoanswer]',_0x3d2a51[_0xe593('0x14')]),_0x3d2a51);utils[_0xe593('0x3')](util['format'](_0xe593('0x20'),_0x3d2a51['uniqueid'],agents[_0x3d2a51[_0xe593('0x15')]][_0xe593('0x8')],_0x3d2a51[_0xe593('0x15')]));agents[_0x3d2a51[_0xe593('0x15')]][_0xe593('0x1f')]=!![];agents[_0x3d2a51[_0xe593('0x15')]][_0xe593('0x21')]=utils[_0xe593('0x19')]();agents[_0x3d2a51['destuniqueid']][_0xe593('0xc')]=_0xe593('0x22');agents[_0x3d2a51['destuniqueid']]['reason']=_0xe593('0x22');agents[_0x3d2a51[_0xe593('0x15')]][_0xe593('0x23')]=_0x3d2a51[_0xe593('0x24')]?parseInt(_0x3d2a51[_0xe593('0x24')])/0x3e8:0x0;agents[_0x3d2a51[_0xe593('0x15')]]['talktime']=0x0;unanswered[_0xe593('0x25')](_0x3d2a51['destuniqueid']);}}catch(_0x1dacf6){utils[_0xe593('0x1d')](util['format'](_0xe593('0x26'),_0x3d2a51['uniqueid']),_0x1dacf6);}};exports[_0xe593('0x27')]=function(_0x1c147b){try{_[_0xe593('0x28')](agents,function(_0x501e54,_0x1ae8d9){if(_0x501e54[_0xe593('0x14')]==_0x1c147b[_0xe593('0x14')]&&!_[_0xe593('0x29')](unanswered,_0x501e54[_0xe593('0x15')])){utils[_0xe593('0x17')](util[_0xe593('0x4')]('[%s][agents][queuecallerabandon]',_0x1c147b[_0xe593('0x14')]),_0x1c147b);utils[_0xe593('0x3')](util['format'](_0xe593('0x2a'),_0x1c147b['uniqueid'],_0x501e54[_0xe593('0x8')],_0x501e54[_0xe593('0x15')]));_0x501e54[_0xe593('0x1f')]=!![];_0x501e54[_0xe593('0x21')]=utils[_0xe593('0x19')]();_0x501e54[_0xe593('0xc')]=_0xe593('0x2b');_0x501e54[_0xe593('0x2c')]=_0xe593('0x2b');_0x501e54[_0xe593('0x23')]=_0x1c147b['holdtime'];_0x501e54[_0xe593('0x2d')]=0x0;writeDB(_0x501e54);}});}catch(_0x2c0a30){utils[_0xe593('0x1d')](util['format']('[%s][agents][queuecallerabandon]',_0x1c147b[_0xe593('0x14')]),_0x2c0a30);}};exports['agentconnect']=function(_0x232bf1){try{if(agents[_0x232bf1[_0xe593('0x15')]]){utils[_0xe593('0x17')](util[_0xe593('0x4')](_0xe593('0x2e'),_0x232bf1[_0xe593('0x14')]),_0x232bf1);utils[_0xe593('0x3')](util['format']('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x232bf1[_0xe593('0x14')],agents[_0x232bf1['destuniqueid']][_0xe593('0x8')],_0x232bf1['destuniqueid']));agents[_0x232bf1[_0xe593('0x15')]]['agentconnectAt']=utils['now']();agents[_0x232bf1[_0xe593('0x15')]][_0xe593('0xb')]=_0x232bf1[_0xe593('0xb')];agents[_0x232bf1['destuniqueid']]['connectedlinename']=_0x232bf1['connectedlinename'];agents[_0x232bf1[_0xe593('0x15')]]['holdtime']=_0x232bf1[_0xe593('0x24')];agents[_0x232bf1[_0xe593('0x15')]][_0xe593('0xc')]=_0xe593('0x2f');_['forIn'](agents,function(_0x196325,_0x53ed3c){if(_0x196325[_0xe593('0x15')]!=_0x232bf1['destuniqueid']&&_0x196325['uniqueid']==_0x232bf1['uniqueid']){_0x196325[_0xe593('0x2d')]=0x0;_0x196325['holdtime']=_0x232bf1[_0xe593('0x24')];_0x196325[_0xe593('0x1f')]=!![];_0x196325[_0xe593('0x21')]=utils['now']();_0x196325[_0xe593('0xc')]=_0xe593('0x30');_0x196325[_0xe593('0x2c')]=_0xe593('0x30');_0x196325[_0xe593('0x31')]=_0x232bf1[_0xe593('0x15')];_0x196325[_0xe593('0x32')]=_0x232bf1[_0xe593('0x8')];writeDB(_0x196325);}});}}catch(_0x4b36e1){utils[_0xe593('0x1d')](util[_0xe593('0x4')](_0xe593('0x2e'),_0x232bf1[_0xe593('0x14')]),_0x4b36e1);}};exports[_0xe593('0x33')]=function(_0x4d3018){try{if(!_['isNil'](agents[_0x4d3018[_0xe593('0x15')]])){utils[_0xe593('0x17')](util[_0xe593('0x4')]('[%s][agents][agentcomplete]',_0x4d3018[_0xe593('0x14')]),_0x4d3018);utils[_0xe593('0x3')](util['format']('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x4d3018[_0xe593('0x14')],agents[_0x4d3018[_0xe593('0x15')]][_0xe593('0x8')],_0x4d3018['destuniqueid']));agents[_0x4d3018[_0xe593('0x15')]][_0xe593('0x33')]=!![];agents[_0x4d3018[_0xe593('0x15')]][_0xe593('0x34')]=utils['now']();agents[_0x4d3018['destuniqueid']]['talktime']=utils['diffTime'](agents[_0x4d3018[_0xe593('0x15')]]['agentcompleteAt'],agents[_0x4d3018[_0xe593('0x15')]][_0xe593('0x35')]);agents[_0x4d3018[_0xe593('0x15')]][_0xe593('0x2c')]=_0x4d3018[_0xe593('0x2c')];agents[_0x4d3018[_0xe593('0x15')]][_0xe593('0xc')]=_0xe593('0x36');writeDB(agents[_0x4d3018['destuniqueid']]);}}catch(_0x3dbb46){utils[_0xe593('0x1d')](util[_0xe593('0x4')]('[%s][agents][agentcomplete]',_0x4d3018[_0xe593('0x14')]),_0x3dbb46);}};exports['blindtransfer']=function(_0x39ec9e){try{if(!_[_0xe593('0x37')](agents[_0x39ec9e[_0xe593('0x38')]])){utils['debug'](util['format'](_0xe593('0x39'),_0x39ec9e[_0xe593('0x14')]),_0x39ec9e);utils['info'](util['format']('[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s',_0x39ec9e['uniqueid'],agents[_0x39ec9e['transfereruniqueid']][_0xe593('0x8')],agents[_0x39ec9e[_0xe593('0x38')]][_0xe593('0x14')]));agents[_0x39ec9e[_0xe593('0x38')]][_0xe593('0x3a')]=!![];agents[_0x39ec9e[_0xe593('0x38')]][_0xe593('0x3b')]=_0xe593('0x3c');agents[_0x39ec9e[_0xe593('0x38')]][_0xe593('0x3d')]=_0x39ec9e[_0xe593('0x3e')];agents[_0x39ec9e[_0xe593('0x38')]][_0xe593('0x3f')]=agents[_0x39ec9e[_0xe593('0x38')]][_0xe593('0x14')];}}catch(_0x46544d){utils['error'](util[_0xe593('0x4')](_0xe593('0x39'),_0x39ec9e[_0xe593('0x14')]),_0x46544d);}};exports[_0xe593('0x40')]=function(_0x1204d8){try{utils[_0xe593('0x17')](util[_0xe593('0x4')](_0xe593('0x41'),_0x1204d8[_0xe593('0x42')]),_0x1204d8);if(_0x1204d8[_0xe593('0x42')]==_0x1204d8[_0xe593('0x43')]){if(!_[_0xe593('0x37')](agents[_0x1204d8[_0xe593('0x44')]])){utils[_0xe593('0x3')](util[_0xe593('0x4')]('[%s][agents][attendedtransfer]\x20agent:%s',_0x1204d8[_0xe593('0x42')],agents[_0x1204d8[_0xe593('0x44')]][_0xe593('0x8')]));agents[_0x1204d8[_0xe593('0x44')]][_0xe593('0x3a')]=!![];agents[_0x1204d8['secondtransfereruniqueid']]['transfertype']=_0xe593('0x45');agents[_0x1204d8[_0xe593('0x44')]][_0xe593('0x3d')]=_0x1204d8[_0xe593('0x46')];agents[_0x1204d8[_0xe593('0x44')]][_0xe593('0x3f')]=_0x1204d8[_0xe593('0x42')];}if(_0x1204d8['transfereeuniqueid']&&agents[_0x1204d8['transfereeuniqueid']]){agents[_0x1204d8[_0xe593('0x47')]][_0xe593('0x48')]=0x1;transfers[_0x1204d8['transfereeuniqueid']]=_[_0xe593('0x49')](agents[_0x1204d8[_0xe593('0x47')]]);transfers[_0x1204d8[_0xe593('0x47')]][_0xe593('0xa')]=agents[_0x1204d8[_0xe593('0x44')]][_0xe593('0xa')];transfers[_0x1204d8[_0xe593('0x47')]][_0xe593('0x4a')]=agents[_0x1204d8[_0xe593('0x44')]][_0xe593('0x4a')];transfers[_0x1204d8['transfereeuniqueid']][_0xe593('0x18')]=utils[_0xe593('0x19')]();transfers[_0x1204d8[_0xe593('0x47')]][_0xe593('0x35')]=utils[_0xe593('0x19')]();transfers[_0x1204d8[_0xe593('0x47')]][_0xe593('0x23')]=0x0;transfers[_0x1204d8['transfereeuniqueid']][_0xe593('0x48')]=0x2;}}else if(_0x1204d8[_0xe593('0x44')]==_0x1204d8[_0xe593('0x4b')]){if(!_[_0xe593('0x37')](agents[_0x1204d8['origtransfereruniqueid']])){utils[_0xe593('0x3')](util[_0xe593('0x4')](_0xe593('0x4c'),_0x1204d8[_0xe593('0x42')],agents[_0x1204d8[_0xe593('0x42')]]['membername']));agents[_0x1204d8[_0xe593('0x42')]][_0xe593('0x3a')]=!![];agents[_0x1204d8[_0xe593('0x42')]][_0xe593('0x3b')]=_0xe593('0x45');agents[_0x1204d8[_0xe593('0x42')]][_0xe593('0x3d')]=_0x1204d8[_0xe593('0x4d')];agents[_0x1204d8['origtransfereruniqueid']][_0xe593('0x3f')]=_0x1204d8[_0xe593('0x44')];}if(_0x1204d8[_0xe593('0x4e')]&&agents[_0x1204d8[_0xe593('0x4e')]]){agents[_0x1204d8[_0xe593('0x4e')]][_0xe593('0x48')]=0x1;transfers[_0x1204d8[_0xe593('0x4e')]]=_[_0xe593('0x49')](agents[_0x1204d8[_0xe593('0x4e')]]);transfers[_0x1204d8[_0xe593('0x4e')]]['calleridnum']=agents[_0x1204d8[_0xe593('0x42')]][_0xe593('0xa')];transfers[_0x1204d8[_0xe593('0x4e')]]['calleridname']=agents[_0x1204d8[_0xe593('0x42')]][_0xe593('0x4a')];transfers[_0x1204d8[_0xe593('0x4e')]][_0xe593('0x18')]=utils[_0xe593('0x19')]();transfers[_0x1204d8['transfertargetuniqueid']][_0xe593('0x35')]=utils[_0xe593('0x19')]();transfers[_0x1204d8['transfertargetuniqueid']][_0xe593('0x23')]=0x0;transfers[_0x1204d8[_0xe593('0x4e')]][_0xe593('0x48')]=0x2;}}}catch(_0x3486b3){utils['error'](util[_0xe593('0x4')](_0xe593('0x41'),_0x1204d8[_0xe593('0x42')]),_0x3486b3);}};exports['hangup']=function(_0x43dcb0){try{utils[_0xe593('0x17')](util[_0xe593('0x4')]('[%s][agents][hangup]',_0x43dcb0[_0xe593('0x14')]),_0x43dcb0);if(agents[_0x43dcb0[_0xe593('0x14')]]&&agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x2c')]===_0xe593('0x22')){if(_0x43dcb0['cause']==='21'){agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x2c')]=_0xe593('0x4f');agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0xc')]=_0xe593('0x4f');}utils[_0xe593('0x3')](util[_0xe593('0x4')](_0xe593('0x50'),_0x43dcb0[_0xe593('0x14')],agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x8')],agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x2c')],agents[_0x43dcb0['uniqueid']][_0xe593('0xc')]));writeDB(agents[_0x43dcb0[_0xe593('0x14')]]);var _0x9427d6=unanswered[_0xe593('0x51')](_0x43dcb0[_0xe593('0x14')]);if(_0x9427d6>-0x1){unanswered[_0xe593('0x52')](_0x9427d6,0x1);}}if(transfers[_0x43dcb0[_0xe593('0x14')]]){transfers[_0x43dcb0[_0xe593('0x14')]]['agentcomplete']=!![];transfers[_0x43dcb0['uniqueid']]['agentcompleteAt']=utils[_0xe593('0x19')]();transfers[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x2d')]=utils['diffTime'](transfers[_0x43dcb0['uniqueid']][_0xe593('0x34')],transfers[_0x43dcb0['uniqueid']][_0xe593('0x35')]);transfers[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x2c')]='agent';transfers[_0x43dcb0[_0xe593('0x14')]][_0xe593('0xc')]=_0xe593('0x36');utils[_0xe593('0x3')](util[_0xe593('0x4')](_0xe593('0x50'),_0x43dcb0[_0xe593('0x14')],transfers[_0x43dcb0['uniqueid']][_0xe593('0x8')],transfers[_0x43dcb0[_0xe593('0x14')]]['reason'],transfers[_0x43dcb0[_0xe593('0x14')]][_0xe593('0xc')]));writeDB(transfers[_0x43dcb0[_0xe593('0x14')]],!![]);}if(agents[_0x43dcb0['uniqueid']]&&agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x35')]){agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x33')]=!![];agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x34')]=utils['now']();agents[_0x43dcb0['uniqueid']][_0xe593('0x2d')]=utils['diffTime'](agents[_0x43dcb0['uniqueid']]['agentcompleteAt'],agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x35')]);agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0x2c')]=agents[_0x43dcb0[_0xe593('0x14')]]['transfer']?'transfer':_0xe593('0x53');agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0xc')]=_0xe593('0x36');utils['info'](util[_0xe593('0x4')](_0xe593('0x50'),_0x43dcb0[_0xe593('0x14')],agents[_0x43dcb0['uniqueid']][_0xe593('0x8')],agents[_0x43dcb0[_0xe593('0x14')]]['reason'],agents[_0x43dcb0[_0xe593('0x14')]][_0xe593('0xc')]));writeDB(agents[_0x43dcb0['uniqueid']]);}}catch(_0x5bb9e2){utils['error'](util['format']('[%s][agents][hangup]',_0x43dcb0['uniqueid']),_0x5bb9e2);}};