server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x364e=['debug','[%s][agents][agentcalled]','destuniqueid','agentcalledAt','now','called','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','membername','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','reason','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connectedlinename','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','agentcompleteAt','diffTime','complete','blindtransfer','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfer','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfereruniqueid','ATTENDED','origtransfererexten','transfereeuniqueid','clone','agententerreason','secondtransfererlinkedid','transfertargetuniqueid','calleridname','hangup','[%s][agents][hangup]','cause','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','queue','calleridnum','connectedlinenum','lastevent','then','type','agentcomplete','acwtime','acwTimeout','request','CreateVoiceAgentReport','agentcalled'];(function(_0x5504fc,_0x2e161c){var _0xbad34c=function(_0x1f62de){while(--_0x1f62de){_0x5504fc['push'](_0x5504fc['shift']());}};_0xbad34c(++_0x2e161c);}(_0x364e,0x9b));var _0xe364=function(_0x3b0731,_0xcf9925){_0x3b0731=_0x3b0731-0x0;var _0x4204d7=_0x364e[_0x3b0731];return _0x4204d7;};'use strict';var _=require(_0xe364('0x0'));var util=require(_0xe364('0x1'));var utils=require(_0xe364('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x315065,_0x42ca17){utils[_0xe364('0x3')](util[_0xe364('0x4')](_0xe364('0x5'),_0x315065[_0xe364('0x6')],_0x315065['channel'],_0x315065[_0xe364('0x7')],_0x315065['membername'],_0x315065['interface'],_0x315065[_0xe364('0x8')],_0x315065[_0xe364('0x9')],_0x315065[_0xe364('0xa')]));if(_0x315065[_0xe364('0x7')]){utils['getVoiceQueueByName'](_0x315065[_0xe364('0x7')])[_0xe364('0xb')](function(_0xdc9393){if(_0xdc9393){_0x315065[_0xe364('0xc')]=_0xdc9393['type'];_0x315065['agentacw']=_0x315065[_0xe364('0xd')]?_0xdc9393['acw']:![];_0x315065[_0xe364('0xe')]=_0x315065['agentacw']?_0xdc9393[_0xe364('0xf')]:0x0;}utils[_0xe364('0x10')](_0xe364('0x11'),_0x315065);});}else{utils[_0xe364('0x10')]('CreateVoiceAgentReport',_0x315065);}if(_0x42ca17){delete transfers[_0x315065[_0xe364('0x6')]];}else{delete agents[_0x315065['destuniqueid']];}}exports[_0xe364('0x12')]=function(_0x1512e2){try{utils[_0xe364('0x13')](util[_0xe364('0x4')](_0xe364('0x14'),_0x1512e2[_0xe364('0x6')]),_0x1512e2);agents[_0x1512e2[_0xe364('0x15')]]=_0x1512e2;agents[_0x1512e2[_0xe364('0x15')]][_0xe364('0x16')]=utils[_0xe364('0x17')]();agents[_0x1512e2[_0xe364('0x15')]][_0xe364('0xa')]=_0xe364('0x18');agents[_0x1512e2['destuniqueid']][_0xe364('0x9')]=null;agents[_0x1512e2[_0xe364('0x15')]]['connectedlinename']=null;utils['info'](util['format'](_0xe364('0x19'),_0x1512e2['uniqueid'],agents[_0x1512e2['destuniqueid']][_0xe364('0x1a')],_0x1512e2[_0xe364('0x15')]));}catch(_0x35b177){utils[_0xe364('0x1b')](util['format']('[%s][agents][agentcalled]',_0x1512e2[_0xe364('0x6')]),_0x35b177);}};exports[_0xe364('0x1c')]=function(_0x72c89e){try{if(!_[_0xe364('0x1d')](agents[_0x72c89e['destuniqueid']])){utils[_0xe364('0x13')](util[_0xe364('0x4')](_0xe364('0x1e'),_0x72c89e[_0xe364('0x6')]),_0x72c89e);utils[_0xe364('0x3')](util[_0xe364('0x4')](_0xe364('0x1f'),_0x72c89e['uniqueid'],agents[_0x72c89e['destuniqueid']][_0xe364('0x1a')],_0x72c89e[_0xe364('0x15')]));agents[_0x72c89e['destuniqueid']][_0xe364('0x1c')]=!![];agents[_0x72c89e[_0xe364('0x15')]][_0xe364('0x20')]=utils[_0xe364('0x17')]();agents[_0x72c89e[_0xe364('0x15')]][_0xe364('0xa')]='timeout';agents[_0x72c89e[_0xe364('0x15')]]['reason']=_0xe364('0x21');agents[_0x72c89e[_0xe364('0x15')]][_0xe364('0x22')]=_0x72c89e[_0xe364('0x23')]?parseInt(_0x72c89e[_0xe364('0x23')])/0x3e8:0x0;agents[_0x72c89e[_0xe364('0x15')]][_0xe364('0x24')]=0x0;unanswered[_0xe364('0x25')](_0x72c89e[_0xe364('0x15')]);}}catch(_0x4172d6){utils[_0xe364('0x1b')](util[_0xe364('0x4')](_0xe364('0x1e'),_0x72c89e[_0xe364('0x6')]),_0x4172d6);}};exports[_0xe364('0x26')]=function(_0x361ae8){try{_[_0xe364('0x27')](agents,function(_0x4527ed,_0x5175b7){if(_0x4527ed[_0xe364('0x6')]==_0x361ae8[_0xe364('0x6')]&&!_[_0xe364('0x28')](unanswered,_0x4527ed[_0xe364('0x15')])){utils[_0xe364('0x13')](util[_0xe364('0x4')](_0xe364('0x29'),_0x361ae8['uniqueid']),_0x361ae8);utils[_0xe364('0x3')](util[_0xe364('0x4')](_0xe364('0x2a'),_0x361ae8['uniqueid'],_0x4527ed['membername'],_0x4527ed[_0xe364('0x15')]));_0x4527ed[_0xe364('0x1c')]=!![];_0x4527ed['agentringnoanswerAt']=utils[_0xe364('0x17')]();_0x4527ed[_0xe364('0xa')]='abandoned';_0x4527ed[_0xe364('0x2b')]='abandoned';_0x4527ed[_0xe364('0x22')]=_0x361ae8['holdtime'];_0x4527ed[_0xe364('0x24')]=0x0;writeDB(_0x4527ed);}});}catch(_0x479580){utils[_0xe364('0x1b')](util[_0xe364('0x4')](_0xe364('0x29'),_0x361ae8[_0xe364('0x6')]),_0x479580);}};exports['agentconnect']=function(_0x20cba3){try{if(agents[_0x20cba3[_0xe364('0x15')]]){utils[_0xe364('0x13')](util['format'](_0xe364('0x2c'),_0x20cba3['uniqueid']),_0x20cba3);utils['info'](util[_0xe364('0x4')](_0xe364('0x2d'),_0x20cba3[_0xe364('0x6')],agents[_0x20cba3[_0xe364('0x15')]][_0xe364('0x1a')],_0x20cba3[_0xe364('0x15')]));agents[_0x20cba3['destuniqueid']][_0xe364('0x2e')]=utils[_0xe364('0x17')]();agents[_0x20cba3[_0xe364('0x15')]][_0xe364('0x9')]=_0x20cba3[_0xe364('0x9')];agents[_0x20cba3[_0xe364('0x15')]][_0xe364('0x2f')]=_0x20cba3[_0xe364('0x2f')];agents[_0x20cba3[_0xe364('0x15')]][_0xe364('0x22')]=_0x20cba3[_0xe364('0x23')];agents[_0x20cba3[_0xe364('0x15')]][_0xe364('0xa')]=_0xe364('0x30');_[_0xe364('0x27')](agents,function(_0x49eaf5,_0x17abf3){if(_0x49eaf5['destuniqueid']!=_0x20cba3[_0xe364('0x15')]&&_0x49eaf5['uniqueid']==_0x20cba3[_0xe364('0x6')]){_0x49eaf5[_0xe364('0x24')]=0x0;_0x49eaf5[_0xe364('0x22')]=_0x20cba3[_0xe364('0x23')];_0x49eaf5['agentringnoanswer']=!![];_0x49eaf5[_0xe364('0x20')]=utils['now']();_0x49eaf5[_0xe364('0xa')]=_0xe364('0x31');_0x49eaf5['reason']=_0xe364('0x31');_0x49eaf5[_0xe364('0x32')]=_0x20cba3[_0xe364('0x15')];_0x49eaf5[_0xe364('0x33')]=_0x20cba3[_0xe364('0x1a')];writeDB(_0x49eaf5);}});}}catch(_0x4a5cca){utils[_0xe364('0x1b')](util[_0xe364('0x4')](_0xe364('0x2c'),_0x20cba3[_0xe364('0x6')]),_0x4a5cca);}};exports[_0xe364('0xd')]=function(_0x2e93a4){try{if(!_[_0xe364('0x1d')](agents[_0x2e93a4[_0xe364('0x15')]])){utils[_0xe364('0x13')](util['format'](_0xe364('0x34'),_0x2e93a4[_0xe364('0x6')]),_0x2e93a4);utils[_0xe364('0x3')](util[_0xe364('0x4')]('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x2e93a4[_0xe364('0x6')],agents[_0x2e93a4[_0xe364('0x15')]][_0xe364('0x1a')],_0x2e93a4['destuniqueid']));agents[_0x2e93a4[_0xe364('0x15')]][_0xe364('0xd')]=!![];agents[_0x2e93a4[_0xe364('0x15')]][_0xe364('0x35')]=utils[_0xe364('0x17')]();agents[_0x2e93a4[_0xe364('0x15')]][_0xe364('0x24')]=utils[_0xe364('0x36')](agents[_0x2e93a4[_0xe364('0x15')]][_0xe364('0x35')],agents[_0x2e93a4['destuniqueid']][_0xe364('0x2e')]);agents[_0x2e93a4['destuniqueid']][_0xe364('0x2b')]=_0x2e93a4['reason'];agents[_0x2e93a4[_0xe364('0x15')]][_0xe364('0xa')]=_0xe364('0x37');writeDB(agents[_0x2e93a4[_0xe364('0x15')]]);}}catch(_0xc34767){utils[_0xe364('0x1b')](util[_0xe364('0x4')](_0xe364('0x34'),_0x2e93a4[_0xe364('0x6')]),_0xc34767);}};exports[_0xe364('0x38')]=function(_0x38f64f){try{if(!_[_0xe364('0x1d')](agents[_0x38f64f['transfereruniqueid']])){utils[_0xe364('0x13')](util[_0xe364('0x4')](_0xe364('0x39'),_0x38f64f[_0xe364('0x6')]),_0x38f64f);utils[_0xe364('0x3')](util[_0xe364('0x4')](_0xe364('0x3a'),_0x38f64f[_0xe364('0x6')],agents[_0x38f64f[_0xe364('0x3b')]]['membername'],agents[_0x38f64f[_0xe364('0x3b')]][_0xe364('0x6')]));agents[_0x38f64f[_0xe364('0x3b')]][_0xe364('0x3c')]=!![];agents[_0x38f64f[_0xe364('0x3b')]][_0xe364('0x3d')]=_0xe364('0x3e');agents[_0x38f64f['transfereruniqueid']][_0xe364('0x3f')]=_0x38f64f[_0xe364('0x40')];agents[_0x38f64f['transfereruniqueid']][_0xe364('0x41')]=agents[_0x38f64f['transfereruniqueid']]['uniqueid'];}}catch(_0x15cd1a){utils[_0xe364('0x1b')](util['format'](_0xe364('0x39'),_0x38f64f[_0xe364('0x6')]),_0x15cd1a);}};exports[_0xe364('0x42')]=function(_0x19ca24){try{utils[_0xe364('0x13')](util[_0xe364('0x4')](_0xe364('0x43'),_0x19ca24[_0xe364('0x44')]),_0x19ca24);if(_0x19ca24[_0xe364('0x44')]==_0x19ca24[_0xe364('0x45')]){if(!_[_0xe364('0x1d')](agents[_0x19ca24['secondtransfereruniqueid']])){utils[_0xe364('0x3')](util['format'](_0xe364('0x46'),_0x19ca24['origtransfereruniqueid'],agents[_0x19ca24[_0xe364('0x47')]][_0xe364('0x1a')]));agents[_0x19ca24[_0xe364('0x47')]][_0xe364('0x3c')]=!![];agents[_0x19ca24[_0xe364('0x47')]][_0xe364('0x3d')]=_0xe364('0x48');agents[_0x19ca24[_0xe364('0x47')]]['transferexten']=_0x19ca24[_0xe364('0x49')];agents[_0x19ca24[_0xe364('0x47')]]['transferuniqueid']=_0x19ca24[_0xe364('0x44')];}if(_0x19ca24[_0xe364('0x4a')]&&agents[_0x19ca24[_0xe364('0x4a')]]){agents[_0x19ca24[_0xe364('0x4a')]]['agententerreason']=0x1;transfers[_0x19ca24[_0xe364('0x4a')]]=_[_0xe364('0x4b')](agents[_0x19ca24['transfereeuniqueid']]);transfers[_0x19ca24[_0xe364('0x4a')]]['calleridnum']=agents[_0x19ca24['secondtransfereruniqueid']][_0xe364('0x8')];transfers[_0x19ca24[_0xe364('0x4a')]]['calleridname']=agents[_0x19ca24['secondtransfereruniqueid']]['calleridname'];transfers[_0x19ca24[_0xe364('0x4a')]][_0xe364('0x16')]=utils[_0xe364('0x17')]();transfers[_0x19ca24[_0xe364('0x4a')]][_0xe364('0x2e')]=utils['now']();transfers[_0x19ca24[_0xe364('0x4a')]][_0xe364('0x22')]=0x0;transfers[_0x19ca24[_0xe364('0x4a')]][_0xe364('0x4c')]=0x2;}}else if(_0x19ca24[_0xe364('0x47')]==_0x19ca24[_0xe364('0x4d')]){if(!_['isNil'](agents[_0x19ca24[_0xe364('0x44')]])){utils[_0xe364('0x3')](util[_0xe364('0x4')]('[%s][agents][attendedtransfer]\x20agent:%s',_0x19ca24[_0xe364('0x44')],agents[_0x19ca24[_0xe364('0x44')]][_0xe364('0x1a')]));agents[_0x19ca24[_0xe364('0x44')]][_0xe364('0x3c')]=!![];agents[_0x19ca24[_0xe364('0x44')]]['transfertype']=_0xe364('0x48');agents[_0x19ca24[_0xe364('0x44')]][_0xe364('0x3f')]=_0x19ca24['secondtransfererexten'];agents[_0x19ca24[_0xe364('0x44')]][_0xe364('0x41')]=_0x19ca24[_0xe364('0x47')];}if(_0x19ca24[_0xe364('0x4e')]&&agents[_0x19ca24[_0xe364('0x4e')]]){agents[_0x19ca24[_0xe364('0x4e')]][_0xe364('0x4c')]=0x1;transfers[_0x19ca24[_0xe364('0x4e')]]=_[_0xe364('0x4b')](agents[_0x19ca24[_0xe364('0x4e')]]);transfers[_0x19ca24[_0xe364('0x4e')]]['calleridnum']=agents[_0x19ca24['origtransfereruniqueid']]['calleridnum'];transfers[_0x19ca24[_0xe364('0x4e')]][_0xe364('0x4f')]=agents[_0x19ca24[_0xe364('0x44')]][_0xe364('0x4f')];transfers[_0x19ca24[_0xe364('0x4e')]][_0xe364('0x16')]=utils['now']();transfers[_0x19ca24[_0xe364('0x4e')]][_0xe364('0x2e')]=utils[_0xe364('0x17')]();transfers[_0x19ca24[_0xe364('0x4e')]][_0xe364('0x22')]=0x0;transfers[_0x19ca24['transfertargetuniqueid']][_0xe364('0x4c')]=0x2;}}}catch(_0x4aafbf){utils['error'](util['format']('[%s][agents][attendedtransfer]',_0x19ca24['origtransfereruniqueid']),_0x4aafbf);}};exports[_0xe364('0x50')]=function(_0x513bff){try{utils[_0xe364('0x13')](util['format'](_0xe364('0x51'),_0x513bff[_0xe364('0x6')]),_0x513bff);if(agents[_0x513bff['uniqueid']]&&agents[_0x513bff['uniqueid']][_0xe364('0x2b')]==='timeout'){if(_0x513bff[_0xe364('0x52')]==='21'){agents[_0x513bff[_0xe364('0x6')]]['reason']='rejected';agents[_0x513bff[_0xe364('0x6')]][_0xe364('0xa')]='rejected';}utils[_0xe364('0x3')](util[_0xe364('0x4')](_0xe364('0x53'),_0x513bff['uniqueid'],agents[_0x513bff[_0xe364('0x6')]][_0xe364('0x1a')],agents[_0x513bff[_0xe364('0x6')]]['reason'],agents[_0x513bff[_0xe364('0x6')]][_0xe364('0xa')]));writeDB(agents[_0x513bff['uniqueid']]);var _0x594231=unanswered[_0xe364('0x54')](_0x513bff[_0xe364('0x6')]);if(_0x594231>-0x1){unanswered[_0xe364('0x55')](_0x594231,0x1);}}if(transfers[_0x513bff[_0xe364('0x6')]]){transfers[_0x513bff[_0xe364('0x6')]][_0xe364('0xd')]=!![];transfers[_0x513bff[_0xe364('0x6')]][_0xe364('0x35')]=utils[_0xe364('0x17')]();transfers[_0x513bff[_0xe364('0x6')]][_0xe364('0x24')]=utils['diffTime'](transfers[_0x513bff['uniqueid']]['agentcompleteAt'],transfers[_0x513bff[_0xe364('0x6')]][_0xe364('0x2e')]);transfers[_0x513bff[_0xe364('0x6')]][_0xe364('0x2b')]=_0xe364('0x56');transfers[_0x513bff[_0xe364('0x6')]]['lastevent']=_0xe364('0x37');utils[_0xe364('0x3')](util['format'](_0xe364('0x53'),_0x513bff[_0xe364('0x6')],transfers[_0x513bff[_0xe364('0x6')]][_0xe364('0x1a')],transfers[_0x513bff[_0xe364('0x6')]][_0xe364('0x2b')],transfers[_0x513bff[_0xe364('0x6')]][_0xe364('0xa')]));writeDB(transfers[_0x513bff[_0xe364('0x6')]],!![]);}if(agents[_0x513bff[_0xe364('0x6')]]&&agents[_0x513bff['uniqueid']]['agentconnectAt']){agents[_0x513bff[_0xe364('0x6')]][_0xe364('0xd')]=!![];agents[_0x513bff[_0xe364('0x6')]][_0xe364('0x35')]=utils[_0xe364('0x17')]();agents[_0x513bff[_0xe364('0x6')]][_0xe364('0x24')]=utils[_0xe364('0x36')](agents[_0x513bff[_0xe364('0x6')]][_0xe364('0x35')],agents[_0x513bff[_0xe364('0x6')]][_0xe364('0x2e')]);agents[_0x513bff[_0xe364('0x6')]][_0xe364('0x2b')]=agents[_0x513bff[_0xe364('0x6')]][_0xe364('0x3c')]?_0xe364('0x3c'):_0xe364('0x56');agents[_0x513bff[_0xe364('0x6')]]['lastevent']=_0xe364('0x37');utils['info'](util['format'](_0xe364('0x53'),_0x513bff[_0xe364('0x6')],agents[_0x513bff[_0xe364('0x6')]][_0xe364('0x1a')],agents[_0x513bff[_0xe364('0x6')]][_0xe364('0x2b')],agents[_0x513bff[_0xe364('0x6')]]['lastevent']));writeDB(agents[_0x513bff['uniqueid']]);}}catch(_0x5cf5c3){utils[_0xe364('0x1b')](util[_0xe364('0x4')]('[%s][agents][hangup]',_0x513bff[_0xe364('0x6')]),_0x5cf5c3);}};