server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xbdb7=['push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','abandoned','agentconnect','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','connectedlinename','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','isNil','[%s][agents][agentcomplete]','agentcompleteAt','diffTime','agentconnectAt','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','transfer','transfertype','blind','transferexten','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','origtransfererexten','origtransfereruniqueid','transfereeuniqueid','agententerreason','calleridname','secondtransfererlinkedid','ATTENDED','secondtransfererexten','transfertargetuniqueid','clone','[%s][agents][hangup]','cause','rejected','indexOf','agent','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','queue','calleridnum','connectedlinenum','getVoiceQueueByName','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','CreateVoiceAgentReport','agentcalled','[%s][agents][agentcalled]','agentcalledAt','now','destuniqueid','lastevent','called','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','membername','error','agentringnoanswer','debug','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','reason','holdtime','ringtime','talktime'];(function(_0x26f1b2,_0x33d843){var _0x1624a4=function(_0x58dfb7){while(--_0x58dfb7){_0x26f1b2['push'](_0x26f1b2['shift']());}};_0x1624a4(++_0x33d843);}(_0xbdb7,0x12e));var _0x7bdb=function(_0x108d68,_0x9b39de){_0x108d68=_0x108d68-0x0;var _0x11476a=_0xbdb7[_0x108d68];return _0x11476a;};'use strict';var _=require(_0x7bdb('0x0'));var util=require(_0x7bdb('0x1'));var utils=require(_0x7bdb('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x2a2c1c,_0x23c326){utils[_0x7bdb('0x3')](util[_0x7bdb('0x4')](_0x7bdb('0x5'),_0x2a2c1c[_0x7bdb('0x6')],_0x2a2c1c['channel'],_0x2a2c1c[_0x7bdb('0x7')],_0x2a2c1c['membername'],_0x2a2c1c['interface'],_0x2a2c1c[_0x7bdb('0x8')],_0x2a2c1c[_0x7bdb('0x9')],_0x2a2c1c['lastevent']));if(_0x2a2c1c['queue']){utils[_0x7bdb('0xa')](_0x2a2c1c[_0x7bdb('0x7')])['then'](function(_0x4a3116){if(_0x4a3116){_0x2a2c1c[_0x7bdb('0xb')]=_0x4a3116[_0x7bdb('0xb')];_0x2a2c1c[_0x7bdb('0xc')]=_0x2a2c1c[_0x7bdb('0xd')]?_0x4a3116[_0x7bdb('0xe')]:![];_0x2a2c1c[_0x7bdb('0xf')]=_0x2a2c1c[_0x7bdb('0xc')]?_0x4a3116[_0x7bdb('0x10')]:0x0;}utils['request']('CreateVoiceAgentReport',_0x2a2c1c);});}else{utils['request'](_0x7bdb('0x11'),_0x2a2c1c);}if(_0x23c326){delete transfers[_0x2a2c1c[_0x7bdb('0x6')]];}else{delete agents[_0x2a2c1c['destuniqueid']];}}exports[_0x7bdb('0x12')]=function(_0x53021d){try{utils['debug'](util[_0x7bdb('0x4')](_0x7bdb('0x13'),_0x53021d['uniqueid']),_0x53021d);agents[_0x53021d['destuniqueid']]=_0x53021d;agents[_0x53021d['destuniqueid']][_0x7bdb('0x14')]=utils[_0x7bdb('0x15')]();agents[_0x53021d[_0x7bdb('0x16')]][_0x7bdb('0x17')]=_0x7bdb('0x18');agents[_0x53021d[_0x7bdb('0x16')]][_0x7bdb('0x9')]=null;agents[_0x53021d[_0x7bdb('0x16')]]['connectedlinename']=null;utils[_0x7bdb('0x3')](util[_0x7bdb('0x4')](_0x7bdb('0x19'),_0x53021d[_0x7bdb('0x6')],agents[_0x53021d['destuniqueid']][_0x7bdb('0x1a')],_0x53021d[_0x7bdb('0x16')]));}catch(_0x5b8481){utils[_0x7bdb('0x1b')](util[_0x7bdb('0x4')](_0x7bdb('0x13'),_0x53021d[_0x7bdb('0x6')]),_0x5b8481);}};exports[_0x7bdb('0x1c')]=function(_0x5bfc35){try{if(!_['isNil'](agents[_0x5bfc35[_0x7bdb('0x16')]])){utils[_0x7bdb('0x1d')](util['format'](_0x7bdb('0x1e'),_0x5bfc35[_0x7bdb('0x6')]),_0x5bfc35);utils[_0x7bdb('0x3')](util[_0x7bdb('0x4')](_0x7bdb('0x1f'),_0x5bfc35['uniqueid'],agents[_0x5bfc35[_0x7bdb('0x16')]][_0x7bdb('0x1a')],_0x5bfc35[_0x7bdb('0x16')]));agents[_0x5bfc35[_0x7bdb('0x16')]]['agentringnoanswer']=!![];agents[_0x5bfc35['destuniqueid']][_0x7bdb('0x20')]=utils['now']();agents[_0x5bfc35['destuniqueid']]['lastevent']=_0x7bdb('0x21');agents[_0x5bfc35['destuniqueid']][_0x7bdb('0x22')]=_0x7bdb('0x21');agents[_0x5bfc35[_0x7bdb('0x16')]][_0x7bdb('0x23')]=_0x5bfc35[_0x7bdb('0x24')]?parseInt(_0x5bfc35['ringtime'])/0x3e8:0x0;agents[_0x5bfc35[_0x7bdb('0x16')]][_0x7bdb('0x25')]=0x0;unanswered[_0x7bdb('0x26')](_0x5bfc35[_0x7bdb('0x16')]);}}catch(_0x371e8a){utils[_0x7bdb('0x1b')](util[_0x7bdb('0x4')](_0x7bdb('0x1e'),_0x5bfc35[_0x7bdb('0x6')]),_0x371e8a);}};exports[_0x7bdb('0x27')]=function(_0x9ec48d){try{_[_0x7bdb('0x28')](agents,function(_0x5b386d,_0x388a45){if(_0x5b386d[_0x7bdb('0x6')]==_0x9ec48d[_0x7bdb('0x6')]&&!_[_0x7bdb('0x29')](unanswered,_0x5b386d[_0x7bdb('0x16')])){utils['debug'](util[_0x7bdb('0x4')](_0x7bdb('0x2a'),_0x9ec48d[_0x7bdb('0x6')]),_0x9ec48d);utils[_0x7bdb('0x3')](util['format']('[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned',_0x9ec48d['uniqueid'],_0x5b386d[_0x7bdb('0x1a')],_0x5b386d['destuniqueid']));_0x5b386d[_0x7bdb('0x1c')]=!![];_0x5b386d['agentringnoanswerAt']=utils[_0x7bdb('0x15')]();_0x5b386d[_0x7bdb('0x17')]=_0x7bdb('0x2b');_0x5b386d['reason']=_0x7bdb('0x2b');_0x5b386d['holdtime']=_0x9ec48d['holdtime'];_0x5b386d[_0x7bdb('0x25')]=0x0;writeDB(_0x5b386d);}});}catch(_0x5611f5){utils[_0x7bdb('0x1b')](util['format']('[%s][agents][queuecallerabandon]',_0x9ec48d[_0x7bdb('0x6')]),_0x5611f5);}};exports[_0x7bdb('0x2c')]=function(_0x3ddee4){try{if(agents[_0x3ddee4[_0x7bdb('0x16')]]){utils[_0x7bdb('0x1d')](util[_0x7bdb('0x4')]('[%s][agents][agentconnect]',_0x3ddee4[_0x7bdb('0x6')]),_0x3ddee4);utils[_0x7bdb('0x3')](util[_0x7bdb('0x4')](_0x7bdb('0x2d'),_0x3ddee4[_0x7bdb('0x6')],agents[_0x3ddee4[_0x7bdb('0x16')]][_0x7bdb('0x1a')],_0x3ddee4[_0x7bdb('0x16')]));agents[_0x3ddee4[_0x7bdb('0x16')]]['agentconnectAt']=utils['now']();agents[_0x3ddee4[_0x7bdb('0x16')]][_0x7bdb('0x9')]=_0x3ddee4[_0x7bdb('0x9')];agents[_0x3ddee4[_0x7bdb('0x16')]][_0x7bdb('0x2e')]=_0x3ddee4['connectedlinename'];agents[_0x3ddee4['destuniqueid']][_0x7bdb('0x23')]=_0x3ddee4['ringtime'];agents[_0x3ddee4[_0x7bdb('0x16')]]['lastevent']=_0x7bdb('0x2f');_['forIn'](agents,function(_0x4cf3fa,_0x21dae7){if(_0x4cf3fa[_0x7bdb('0x16')]!=_0x3ddee4[_0x7bdb('0x16')]&&_0x4cf3fa[_0x7bdb('0x6')]==_0x3ddee4[_0x7bdb('0x6')]){_0x4cf3fa[_0x7bdb('0x25')]=0x0;_0x4cf3fa[_0x7bdb('0x23')]=_0x3ddee4['ringtime'];_0x4cf3fa['agentringnoanswer']=!![];_0x4cf3fa[_0x7bdb('0x20')]=utils[_0x7bdb('0x15')]();_0x4cf3fa[_0x7bdb('0x17')]=_0x7bdb('0x30');_0x4cf3fa[_0x7bdb('0x22')]=_0x7bdb('0x30');_0x4cf3fa[_0x7bdb('0x31')]=_0x3ddee4['destuniqueid'];_0x4cf3fa['answeredelsewheremembername']=_0x3ddee4[_0x7bdb('0x1a')];writeDB(_0x4cf3fa);}});}}catch(_0x8e893e){utils[_0x7bdb('0x1b')](util[_0x7bdb('0x4')]('[%s][agents][agentconnect]',_0x3ddee4[_0x7bdb('0x6')]),_0x8e893e);}};exports['agentcomplete']=function(_0x37029b){try{if(!_[_0x7bdb('0x32')](agents[_0x37029b[_0x7bdb('0x16')]])){utils[_0x7bdb('0x1d')](util[_0x7bdb('0x4')](_0x7bdb('0x33'),_0x37029b[_0x7bdb('0x6')]),_0x37029b);utils[_0x7bdb('0x3')](util[_0x7bdb('0x4')]('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x37029b[_0x7bdb('0x6')],agents[_0x37029b[_0x7bdb('0x16')]]['membername'],_0x37029b[_0x7bdb('0x16')]));agents[_0x37029b['destuniqueid']][_0x7bdb('0xd')]=!![];agents[_0x37029b[_0x7bdb('0x16')]][_0x7bdb('0x34')]=utils[_0x7bdb('0x15')]();agents[_0x37029b[_0x7bdb('0x16')]]['talktime']=utils[_0x7bdb('0x35')](agents[_0x37029b[_0x7bdb('0x16')]][_0x7bdb('0x34')],agents[_0x37029b[_0x7bdb('0x16')]][_0x7bdb('0x36')]);agents[_0x37029b['destuniqueid']][_0x7bdb('0x22')]=_0x37029b[_0x7bdb('0x22')];agents[_0x37029b[_0x7bdb('0x16')]][_0x7bdb('0x17')]=_0x7bdb('0x37');writeDB(agents[_0x37029b[_0x7bdb('0x16')]]);}}catch(_0x1895b6){utils[_0x7bdb('0x1b')](util[_0x7bdb('0x4')](_0x7bdb('0x33'),_0x37029b['uniqueid']),_0x1895b6);}};exports[_0x7bdb('0x38')]=function(_0x58c4bc){try{if(!_['isNil'](agents[_0x58c4bc[_0x7bdb('0x39')]])){utils[_0x7bdb('0x1d')](util['format'](_0x7bdb('0x3a'),_0x58c4bc[_0x7bdb('0x6')]),_0x58c4bc);utils['info'](util['format']('[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s',_0x58c4bc[_0x7bdb('0x6')],agents[_0x58c4bc[_0x7bdb('0x39')]][_0x7bdb('0x1a')],agents[_0x58c4bc[_0x7bdb('0x39')]][_0x7bdb('0x6')]));agents[_0x58c4bc[_0x7bdb('0x39')]][_0x7bdb('0x3b')]=!![];agents[_0x58c4bc[_0x7bdb('0x39')]][_0x7bdb('0x3c')]=_0x7bdb('0x3d');agents[_0x58c4bc['transfereruniqueid']][_0x7bdb('0x3e')]=_0x58c4bc['extension'];agents[_0x58c4bc[_0x7bdb('0x39')]][_0x7bdb('0x3f')]=agents[_0x58c4bc[_0x7bdb('0x39')]][_0x7bdb('0x6')];}}catch(_0x493d23){utils[_0x7bdb('0x1b')](util['format']('[%s][agents][blindtransfer]',_0x58c4bc[_0x7bdb('0x6')]),_0x493d23);}};exports[_0x7bdb('0x40')]=function(_0x5065ae){try{utils['debug'](util['format'](_0x7bdb('0x41'),_0x5065ae['origtransfereruniqueid']),_0x5065ae);if(_0x5065ae['origtransfereruniqueid']==_0x5065ae[_0x7bdb('0x42')]){if(!_[_0x7bdb('0x32')](agents[_0x5065ae[_0x7bdb('0x43')]])){utils[_0x7bdb('0x3')](util['format'](_0x7bdb('0x44'),_0x5065ae['origtransfereruniqueid'],agents[_0x5065ae[_0x7bdb('0x43')]][_0x7bdb('0x1a')]));agents[_0x5065ae[_0x7bdb('0x43')]][_0x7bdb('0x3b')]=!![];agents[_0x5065ae[_0x7bdb('0x43')]][_0x7bdb('0x3c')]='ATTENDED';agents[_0x5065ae[_0x7bdb('0x43')]][_0x7bdb('0x3e')]=_0x5065ae[_0x7bdb('0x45')];agents[_0x5065ae['secondtransfereruniqueid']][_0x7bdb('0x3f')]=_0x5065ae[_0x7bdb('0x46')];}if(_0x5065ae['transfereeuniqueid']&&agents[_0x5065ae[_0x7bdb('0x47')]]){agents[_0x5065ae['transfereeuniqueid']][_0x7bdb('0x48')]=0x1;transfers[_0x5065ae[_0x7bdb('0x47')]]=_['clone'](agents[_0x5065ae['transfereeuniqueid']]);transfers[_0x5065ae[_0x7bdb('0x47')]][_0x7bdb('0x8')]=agents[_0x5065ae['secondtransfereruniqueid']][_0x7bdb('0x8')];transfers[_0x5065ae['transfereeuniqueid']][_0x7bdb('0x49')]=agents[_0x5065ae['secondtransfereruniqueid']]['calleridname'];transfers[_0x5065ae[_0x7bdb('0x47')]][_0x7bdb('0x14')]=utils[_0x7bdb('0x15')]();transfers[_0x5065ae[_0x7bdb('0x47')]][_0x7bdb('0x36')]=utils[_0x7bdb('0x15')]();transfers[_0x5065ae[_0x7bdb('0x47')]][_0x7bdb('0x23')]=0x0;transfers[_0x5065ae[_0x7bdb('0x47')]][_0x7bdb('0x48')]=0x2;}}else if(_0x5065ae[_0x7bdb('0x43')]==_0x5065ae[_0x7bdb('0x4a')]){if(!_['isNil'](agents[_0x5065ae[_0x7bdb('0x46')]])){utils[_0x7bdb('0x3')](util['format'](_0x7bdb('0x44'),_0x5065ae[_0x7bdb('0x46')],agents[_0x5065ae[_0x7bdb('0x46')]][_0x7bdb('0x1a')]));agents[_0x5065ae[_0x7bdb('0x46')]]['transfer']=!![];agents[_0x5065ae[_0x7bdb('0x46')]][_0x7bdb('0x3c')]=_0x7bdb('0x4b');agents[_0x5065ae['origtransfereruniqueid']][_0x7bdb('0x3e')]=_0x5065ae[_0x7bdb('0x4c')];agents[_0x5065ae[_0x7bdb('0x46')]][_0x7bdb('0x3f')]=_0x5065ae[_0x7bdb('0x43')];}if(_0x5065ae[_0x7bdb('0x4d')]&&agents[_0x5065ae[_0x7bdb('0x4d')]]){agents[_0x5065ae[_0x7bdb('0x4d')]][_0x7bdb('0x48')]=0x1;transfers[_0x5065ae['transfertargetuniqueid']]=_[_0x7bdb('0x4e')](agents[_0x5065ae[_0x7bdb('0x4d')]]);transfers[_0x5065ae[_0x7bdb('0x4d')]][_0x7bdb('0x8')]=agents[_0x5065ae[_0x7bdb('0x46')]][_0x7bdb('0x8')];transfers[_0x5065ae[_0x7bdb('0x4d')]][_0x7bdb('0x49')]=agents[_0x5065ae[_0x7bdb('0x46')]][_0x7bdb('0x49')];transfers[_0x5065ae[_0x7bdb('0x4d')]][_0x7bdb('0x14')]=utils[_0x7bdb('0x15')]();transfers[_0x5065ae['transfertargetuniqueid']][_0x7bdb('0x36')]=utils['now']();transfers[_0x5065ae[_0x7bdb('0x4d')]][_0x7bdb('0x23')]=0x0;transfers[_0x5065ae[_0x7bdb('0x4d')]]['agententerreason']=0x2;}}}catch(_0xd57d33){utils[_0x7bdb('0x1b')](util['format'](_0x7bdb('0x41'),_0x5065ae[_0x7bdb('0x46')]),_0xd57d33);}};exports['hangup']=function(_0x1c4525){try{utils[_0x7bdb('0x1d')](util['format'](_0x7bdb('0x4f'),_0x1c4525[_0x7bdb('0x6')]),_0x1c4525);if(agents[_0x1c4525['uniqueid']]&&agents[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x22')]==='timeout'){if(_0x1c4525[_0x7bdb('0x50')]==='21'){agents[_0x1c4525['uniqueid']][_0x7bdb('0x22')]=_0x7bdb('0x51');agents[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x17')]=_0x7bdb('0x51');}utils['info'](util['format']('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x1c4525[_0x7bdb('0x6')],agents[_0x1c4525['uniqueid']][_0x7bdb('0x1a')],agents[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x22')],agents[_0x1c4525['uniqueid']]['lastevent']));writeDB(agents[_0x1c4525[_0x7bdb('0x6')]]);var _0x10b3c4=unanswered[_0x7bdb('0x52')](_0x1c4525[_0x7bdb('0x6')]);if(_0x10b3c4>-0x1){unanswered['splice'](_0x10b3c4,0x1);}}if(transfers[_0x1c4525[_0x7bdb('0x6')]]){transfers[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0xd')]=!![];transfers[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x34')]=utils[_0x7bdb('0x15')]();transfers[_0x1c4525['uniqueid']][_0x7bdb('0x25')]=utils['diffTime'](transfers[_0x1c4525[_0x7bdb('0x6')]]['agentcompleteAt'],transfers[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x36')]);transfers[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x22')]=_0x7bdb('0x53');transfers[_0x1c4525['uniqueid']]['lastevent']=_0x7bdb('0x37');utils[_0x7bdb('0x3')](util['format'](_0x7bdb('0x54'),_0x1c4525[_0x7bdb('0x6')],transfers[_0x1c4525['uniqueid']][_0x7bdb('0x1a')],transfers[_0x1c4525[_0x7bdb('0x6')]]['reason'],transfers[_0x1c4525[_0x7bdb('0x6')]]['lastevent']));writeDB(transfers[_0x1c4525['uniqueid']],!![]);}if(agents[_0x1c4525[_0x7bdb('0x6')]]&&agents[_0x1c4525[_0x7bdb('0x6')]]['agentconnectAt']){agents[_0x1c4525['uniqueid']][_0x7bdb('0xd')]=!![];agents[_0x1c4525['uniqueid']][_0x7bdb('0x34')]=utils['now']();agents[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x25')]=utils[_0x7bdb('0x35')](agents[_0x1c4525[_0x7bdb('0x6')]]['agentcompleteAt'],agents[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x36')]);agents[_0x1c4525['uniqueid']][_0x7bdb('0x22')]=agents[_0x1c4525[_0x7bdb('0x6')]]['transfer']?_0x7bdb('0x3b'):_0x7bdb('0x53');agents[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x17')]='complete';utils[_0x7bdb('0x3')](util['format'](_0x7bdb('0x54'),_0x1c4525[_0x7bdb('0x6')],agents[_0x1c4525[_0x7bdb('0x6')]]['membername'],agents[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x22')],agents[_0x1c4525[_0x7bdb('0x6')]][_0x7bdb('0x17')]));writeDB(agents[_0x1c4525[_0x7bdb('0x6')]]);}}catch(_0x393baa){utils[_0x7bdb('0x1b')](util[_0x7bdb('0x4')](_0x7bdb('0x4f'),_0x1c4525[_0x7bdb('0x6')]),_0x393baa);}};