server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x91a7=['debug','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswer','agentringnoanswerAt','reason','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','[%s][agents][agentcomplete]','agentcompleteAt','diffTime','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','extension','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','origtransfererexten','transferuniqueid','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','[%s][agents][attendedtransfer]','hangup','timeout','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','splice','agent','complete','util','./utils','info','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','queue','membername','calleridnum','lastevent','then','type','agentcomplete','acw','agentacw','acwTimeout','request','CreateVoiceAgentReport','agentcalled','format','[%s][agents][agentcalled]','destuniqueid','agentcalledAt','now','connectedlinenum','connectedlinename','error','uniqueid','isNil'];(function(_0x3554d8,_0x3d1dc2){var _0x336eba=function(_0x37541f){while(--_0x37541f){_0x3554d8['push'](_0x3554d8['shift']());}};_0x336eba(++_0x3d1dc2);}(_0x91a7,0xe7));var _0x791a=function(_0x43f85c,_0x3af45a){_0x43f85c=_0x43f85c-0x0;var _0x1b8c1f=_0x91a7[_0x43f85c];return _0x1b8c1f;};'use strict';var _=require('lodash');var util=require(_0x791a('0x0'));var utils=require(_0x791a('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x268862,_0x5d2796){utils[_0x791a('0x2')](util['format'](_0x791a('0x3'),_0x268862['uniqueid'],_0x268862['channel'],_0x268862[_0x791a('0x4')],_0x268862[_0x791a('0x5')],_0x268862['interface'],_0x268862[_0x791a('0x6')],_0x268862['connectedlinenum'],_0x268862[_0x791a('0x7')]));if(_0x268862[_0x791a('0x4')]){utils['getVoiceQueueByName'](_0x268862[_0x791a('0x4')])[_0x791a('0x8')](function(_0x2c59ba){if(_0x2c59ba){_0x268862[_0x791a('0x9')]=_0x2c59ba[_0x791a('0x9')];_0x268862['agentacw']=_0x268862[_0x791a('0xa')]?_0x2c59ba[_0x791a('0xb')]:![];_0x268862['acwtime']=_0x268862[_0x791a('0xc')]?_0x2c59ba[_0x791a('0xd')]:0x0;}utils[_0x791a('0xe')](_0x791a('0xf'),_0x268862);});}else{utils[_0x791a('0xe')](_0x791a('0xf'),_0x268862);}if(_0x5d2796){delete transfers[_0x268862['uniqueid']];}else{delete agents[_0x268862['destuniqueid']];}}exports[_0x791a('0x10')]=function(_0x2f2d8d){try{utils['debug'](util[_0x791a('0x11')](_0x791a('0x12'),_0x2f2d8d['uniqueid']),_0x2f2d8d);agents[_0x2f2d8d[_0x791a('0x13')]]=_0x2f2d8d;agents[_0x2f2d8d[_0x791a('0x13')]][_0x791a('0x14')]=utils[_0x791a('0x15')]();agents[_0x2f2d8d['destuniqueid']][_0x791a('0x7')]='called';agents[_0x2f2d8d[_0x791a('0x13')]][_0x791a('0x16')]=null;agents[_0x2f2d8d['destuniqueid']][_0x791a('0x17')]=null;utils['info'](util[_0x791a('0x11')]('[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called',_0x2f2d8d['uniqueid'],agents[_0x2f2d8d['destuniqueid']][_0x791a('0x5')],_0x2f2d8d['destuniqueid']));}catch(_0x4cf613){utils[_0x791a('0x18')](util[_0x791a('0x11')](_0x791a('0x12'),_0x2f2d8d[_0x791a('0x19')]),_0x4cf613);}};exports['agentringnoanswer']=function(_0x189c0d){try{if(!_[_0x791a('0x1a')](agents[_0x189c0d[_0x791a('0x13')]])){utils[_0x791a('0x1b')](util['format'](_0x791a('0x1c'),_0x189c0d[_0x791a('0x19')]),_0x189c0d);utils[_0x791a('0x2')](util[_0x791a('0x11')](_0x791a('0x1d'),_0x189c0d[_0x791a('0x19')],agents[_0x189c0d[_0x791a('0x13')]][_0x791a('0x5')],_0x189c0d[_0x791a('0x13')]));agents[_0x189c0d[_0x791a('0x13')]][_0x791a('0x1e')]=!![];agents[_0x189c0d['destuniqueid']][_0x791a('0x1f')]=utils[_0x791a('0x15')]();agents[_0x189c0d[_0x791a('0x13')]][_0x791a('0x7')]='timeout';agents[_0x189c0d[_0x791a('0x13')]][_0x791a('0x20')]='timeout';agents[_0x189c0d[_0x791a('0x13')]][_0x791a('0x21')]=_0x189c0d[_0x791a('0x22')]?parseInt(_0x189c0d['ringtime'])/0x3e8:0x0;agents[_0x189c0d[_0x791a('0x13')]][_0x791a('0x23')]=0x0;unanswered[_0x791a('0x24')](_0x189c0d[_0x791a('0x13')]);}}catch(_0x4f423){utils[_0x791a('0x18')](util[_0x791a('0x11')](_0x791a('0x1c'),_0x189c0d['uniqueid']),_0x4f423);}};exports[_0x791a('0x25')]=function(_0x9e9332){try{_[_0x791a('0x26')](agents,function(_0x59d2c0,_0x1cdda9){if(_0x59d2c0['uniqueid']==_0x9e9332[_0x791a('0x19')]&&!_[_0x791a('0x27')](unanswered,_0x59d2c0[_0x791a('0x13')])){utils[_0x791a('0x1b')](util[_0x791a('0x11')](_0x791a('0x28'),_0x9e9332[_0x791a('0x19')]),_0x9e9332);utils['info'](util[_0x791a('0x11')](_0x791a('0x29'),_0x9e9332[_0x791a('0x19')],_0x59d2c0[_0x791a('0x5')],_0x59d2c0[_0x791a('0x13')]));_0x59d2c0['agentringnoanswer']=!![];_0x59d2c0[_0x791a('0x1f')]=utils[_0x791a('0x15')]();_0x59d2c0[_0x791a('0x7')]=_0x791a('0x2a');_0x59d2c0[_0x791a('0x20')]='abandoned';_0x59d2c0[_0x791a('0x21')]=_0x9e9332[_0x791a('0x21')];_0x59d2c0[_0x791a('0x23')]=0x0;writeDB(_0x59d2c0);}});}catch(_0x2dbdc0){utils[_0x791a('0x18')](util['format'](_0x791a('0x28'),_0x9e9332['uniqueid']),_0x2dbdc0);}};exports[_0x791a('0x2b')]=function(_0x4cd047){try{if(agents[_0x4cd047['destuniqueid']]){utils[_0x791a('0x1b')](util[_0x791a('0x11')](_0x791a('0x2c'),_0x4cd047[_0x791a('0x19')]),_0x4cd047);utils[_0x791a('0x2')](util[_0x791a('0x11')](_0x791a('0x2d'),_0x4cd047['uniqueid'],agents[_0x4cd047[_0x791a('0x13')]]['membername'],_0x4cd047[_0x791a('0x13')]));agents[_0x4cd047['destuniqueid']][_0x791a('0x2e')]=utils[_0x791a('0x15')]();agents[_0x4cd047['destuniqueid']][_0x791a('0x16')]=_0x4cd047[_0x791a('0x16')];agents[_0x4cd047['destuniqueid']][_0x791a('0x17')]=_0x4cd047[_0x791a('0x17')];agents[_0x4cd047[_0x791a('0x13')]][_0x791a('0x21')]=_0x4cd047[_0x791a('0x22')];agents[_0x4cd047[_0x791a('0x13')]][_0x791a('0x7')]=_0x791a('0x2f');_[_0x791a('0x26')](agents,function(_0xeafbb5,_0x587481){if(_0xeafbb5[_0x791a('0x13')]!=_0x4cd047[_0x791a('0x13')]&&_0xeafbb5[_0x791a('0x19')]==_0x4cd047['uniqueid']){_0xeafbb5[_0x791a('0x23')]=0x0;_0xeafbb5['holdtime']=_0x4cd047['ringtime'];_0xeafbb5['agentringnoanswer']=!![];_0xeafbb5[_0x791a('0x1f')]=utils[_0x791a('0x15')]();_0xeafbb5['lastevent']=_0x791a('0x30');_0xeafbb5[_0x791a('0x20')]=_0x791a('0x30');_0xeafbb5[_0x791a('0x31')]=_0x4cd047['destuniqueid'];_0xeafbb5['answeredelsewheremembername']=_0x4cd047['membername'];writeDB(_0xeafbb5);}});}}catch(_0x2f0395){utils[_0x791a('0x18')](util['format'](_0x791a('0x2c'),_0x4cd047[_0x791a('0x19')]),_0x2f0395);}};exports[_0x791a('0xa')]=function(_0x954164){try{if(!_['isNil'](agents[_0x954164[_0x791a('0x13')]])){utils['debug'](util[_0x791a('0x11')](_0x791a('0x32'),_0x954164[_0x791a('0x19')]),_0x954164);utils[_0x791a('0x2')](util[_0x791a('0x11')]('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x954164[_0x791a('0x19')],agents[_0x954164[_0x791a('0x13')]][_0x791a('0x5')],_0x954164[_0x791a('0x13')]));agents[_0x954164[_0x791a('0x13')]]['agentcomplete']=!![];agents[_0x954164[_0x791a('0x13')]][_0x791a('0x33')]=utils['now']();agents[_0x954164['destuniqueid']][_0x791a('0x23')]=utils[_0x791a('0x34')](agents[_0x954164[_0x791a('0x13')]]['agentcompleteAt'],agents[_0x954164['destuniqueid']][_0x791a('0x2e')]);agents[_0x954164[_0x791a('0x13')]]['reason']=_0x954164[_0x791a('0x20')];agents[_0x954164[_0x791a('0x13')]][_0x791a('0x7')]='complete';writeDB(agents[_0x954164['destuniqueid']]);}}catch(_0x2446fb){utils[_0x791a('0x18')](util[_0x791a('0x11')](_0x791a('0x32'),_0x954164['uniqueid']),_0x2446fb);}};exports[_0x791a('0x35')]=function(_0x9f768a){try{if(!_[_0x791a('0x1a')](agents[_0x9f768a[_0x791a('0x36')]])){utils['debug'](util[_0x791a('0x11')](_0x791a('0x37'),_0x9f768a[_0x791a('0x19')]),_0x9f768a);utils[_0x791a('0x2')](util[_0x791a('0x11')](_0x791a('0x38'),_0x9f768a[_0x791a('0x19')],agents[_0x9f768a['transfereruniqueid']][_0x791a('0x5')],agents[_0x9f768a[_0x791a('0x36')]]['uniqueid']));agents[_0x9f768a[_0x791a('0x36')]][_0x791a('0x39')]=!![];agents[_0x9f768a['transfereruniqueid']][_0x791a('0x3a')]=_0x791a('0x3b');agents[_0x9f768a[_0x791a('0x36')]][_0x791a('0x3c')]=_0x9f768a[_0x791a('0x3d')];agents[_0x9f768a['transfereruniqueid']]['transferuniqueid']=agents[_0x9f768a['transfereruniqueid']][_0x791a('0x19')];}}catch(_0x51b556){utils['error'](util[_0x791a('0x11')]('[%s][agents][blindtransfer]',_0x9f768a[_0x791a('0x19')]),_0x51b556);}};exports[_0x791a('0x3e')]=function(_0x5e6de4){try{utils['debug'](util[_0x791a('0x11')]('[%s][agents][attendedtransfer]',_0x5e6de4[_0x791a('0x3f')]),_0x5e6de4);if(_0x5e6de4[_0x791a('0x3f')]==_0x5e6de4[_0x791a('0x40')]){if(!_['isNil'](agents[_0x5e6de4[_0x791a('0x41')]])){utils[_0x791a('0x2')](util['format'](_0x791a('0x42'),_0x5e6de4[_0x791a('0x3f')],agents[_0x5e6de4[_0x791a('0x41')]][_0x791a('0x5')]));agents[_0x5e6de4[_0x791a('0x41')]][_0x791a('0x39')]=!![];agents[_0x5e6de4['secondtransfereruniqueid']]['transfertype']=_0x791a('0x43');agents[_0x5e6de4['secondtransfereruniqueid']][_0x791a('0x3c')]=_0x5e6de4[_0x791a('0x44')];agents[_0x5e6de4[_0x791a('0x41')]][_0x791a('0x45')]=_0x5e6de4[_0x791a('0x3f')];}if(_0x5e6de4[_0x791a('0x46')]&&agents[_0x5e6de4[_0x791a('0x46')]]){agents[_0x5e6de4['transfereeuniqueid']][_0x791a('0x47')]=0x1;transfers[_0x5e6de4[_0x791a('0x46')]]=_[_0x791a('0x48')](agents[_0x5e6de4[_0x791a('0x46')]]);transfers[_0x5e6de4[_0x791a('0x46')]][_0x791a('0x6')]=agents[_0x5e6de4[_0x791a('0x41')]]['calleridnum'];transfers[_0x5e6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